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Technical Sales & Support Engineer

Location: Tucson, Arizona (On-site)

Employment Type: Full-time, Exempt

Schedule: Monday-Friday, 8am-5pm

Pay Range: $50,000-$60,000 annually

Reports To: CX Manager

Are you a technically savvy communicator who thrives on solving problems and helping customers succeed? Join Alicat Scientific in Tucson, Arizona, where we design and build high performance mass flow and pressure instruments used in industries like aerospace, biotech, clean energy, and advanced manufacturing.

You will become a go-to expert for customers seeking solutions in mass flow. As the frontline technical advisor and sales partner, you’ll play a critical role in supporting sales conversions and delivering high-level technical support. You’ll help drive revenue by delivering fast, accurate, and insightful assistance that turns inquiries into long-term relationships. Whether you're building quotes, guiding product selection, or troubleshooting complex application challenges, you’ll be the trusted first point of contact ensuring customers get effective help every step of the way.

Core Responsibilities

Sales & Customer Engagement:

• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
• Qualify customer needs and recommend tailored solutions that align with their technical and business goals.
• Build accurate, application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.

Technical Troubleshooting:

• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and chemical incompatibilities.
• Remotely diagnose and resolve complex communication errors by investigating hardware issues (including wiring, power, and signal integrity) and software-based networking problems.
• Provide clear, professional communication through email, phone, and internal systems.
• Assist customers with order-related issues and escalate complex cases to the Admin Manager when needed.

Sales Operations:

• Accurately enter and manage sales and service orders to ensure smooth processing and timely fulfillment.
• Maintain CRM records to support clear communication, order tracking, and customer history management.
• Collaborate with internal teams to ensure customer requirements are captured and executed correctly.

Collaboration & Teamwork:

• Work closely with engineering, production, and marketing teams to ensure customer satisfaction and product alignment.
• Contribute to product documentation and marketing content to enhance customer understanding.

Skills & Qualifications

• A Bachelor’s degree in Engineering, Physics, or related STEM field is a plus.
• Detail-oriented mindset with strong written and verbal communication skills.
• Experience or interest in fluid control, instrumentation, or automation.
• Familiarity with one or more of the following fields is a plus: aerospace, bioprocessing, chemistry, environmental science, semiconductor technology, or optical sciences.
• Bonus if you’ve worked in technical sales, customer support, or application engineering.

Work Environment

This is an on-site, desk-based role involving regular computer use and phone-based customer interaction throughout the day.

Benefits:

• Health, dental, and vision insurance
• Life and Disability Insurance Plans
• 401k with up to 5% match and vesting schedule
• Tuition reimbursement
• Earned PTO
• Paid holidays
• Parental Leave

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