STEM OPT Infrastructure Engineer Jobs
Infrastructure Engineer roles in cloud platforms, network architecture, and systems reliability qualify for the 24-month STEM OPT extension if your degree falls under an eligible CIP code. Employers must be enrolled in E-Verify and sign your I-983 training plan, making employer selection as important as the job offer itself.
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Get Access To All JobsMust Have Technical/Functional Skills
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Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
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With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
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Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
-
Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
Roles & Responsibilities
Network (LAN, WAN and Wireless)
- Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
- Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
- TCP/IP, DHCP, Subnetting, VLAN, POE
- Experience with packet capturing example: Wire Shark
- Network maintenance, support and refresh
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
- Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
- Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
- Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
- DHCP, DNS, Print Server, File Shares, Microsoft SCCM
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
- Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
- Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
- Knowledge of Server 2012/2016 Policy and Security Management
Critical plant floor hardware support
- Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
- ANDON and PLC (Programmable Logical Controls) support knowledge
- First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
- Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
- Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
- On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
Others Must Have Attributes for Level 3
- Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
- Ready to travel to other Toyota sites/locations within the US to support on a short basis.
- Strong team worker with professional demeanor and strong ethics
- Good written and oral communication skills are required
- Experience with remote control tools and remote support (off-site)
- Ongoing support of various Manufacturing computer systems
- Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
- Change Management process
- Associate or bachelor’s degree in computer information systems, Computer Science or related field
- TMMBC English 50%-100% Competence
Nice To Have
- Experience and/or knowledge of PLC’s a plus.
- Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
- Knowledge of iGear, Kepware, or other machine data gathering tools
- SQL Server database administration (backups, security, monitoring, etc.)
- Manage storage and backup systems
- Previous experience supporting a large corporate, manufacturing environment
- Experience supporting and troubleshooting Business and Mission Critical applications
- 3 to 5 years of experience performing Level 3 responsibilities
- Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
- Troubleshoot Operating System issue. Connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and resolution details
- Maintain and contribute to a knowledge base.
- Coordinate hardware warranty repair.
- Perform inventory management activities as required in coordination with asset management and other corporate groups.
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
- Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
- In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
- Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
- Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
- Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
- Primary responsibility to manage End User related incidents and requests.
- Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range: $70,000 to $80,000 Per Annum
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Mater
Location
Madison, AL
Job Function
TECHNOLOGY
Role
Engineer
Job Id
412201
Desired Skills
IT Infrastructure
Salary Range
$70,000-$80,000 a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
Must Have Technical/Functional Skills
-
Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
-
With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
-
Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
-
Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
Roles & Responsibilities
Network (LAN, WAN and Wireless)
- Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
- Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
- TCP/IP, DHCP, Subnetting, VLAN, POE
- Experience with packet capturing example: Wire Shark
- Network maintenance, support and refresh
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
- Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
- Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
- Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
- DHCP, DNS, Print Server, File Shares, Microsoft SCCM
- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
- Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
- Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
- Knowledge of Server 2012/2016 Policy and Security Management
Critical plant floor hardware support
- Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
- ANDON and PLC (Programmable Logical Controls) support knowledge
- First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
- Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
- Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
- On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
Others Must Have Attributes for Level 3
- Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
- Ready to travel to other Toyota sites/locations within the US to support on a short basis.
- Strong team worker with professional demeanor and strong ethics
- Good written and oral communication skills are required
- Experience with remote control tools and remote support (off-site)
- Ongoing support of various Manufacturing computer systems
- Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
- Change Management process
- Associate or bachelor’s degree in computer information systems, Computer Science or related field
- TMMBC English 50%-100% Competence
Nice To Have
- Experience and/or knowledge of PLC’s a plus.
- Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
- Knowledge of iGear, Kepware, or other machine data gathering tools
- SQL Server database administration (backups, security, monitoring, etc.)
- Manage storage and backup systems
- Previous experience supporting a large corporate, manufacturing environment
- Experience supporting and troubleshooting Business and Mission Critical applications
- 3 to 5 years of experience performing Level 3 responsibilities
- Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
- Troubleshoot Operating System issue. Connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and resolution details
- Maintain and contribute to a knowledge base.
- Coordinate hardware warranty repair.
- Perform inventory management activities as required in coordination with asset management and other corporate groups.
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
- Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
- In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
- Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
- Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
- Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
- Primary responsibility to manage End User related incidents and requests.
- Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range: $70,000 to $80,000 Per Annum
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Mater
Location
Madison, AL
Job Function
TECHNOLOGY
Role
Engineer
Job Id
412201
Desired Skills
IT Infrastructure
Salary Range
$70,000-$80,000 a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
See all 201+ STEM OPT Infrastructure Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Infrastructure Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as an Infrastructure Engineer
Verify your degree's CIP code eligibility
Check whether your computer science, electrical engineering, or information systems degree maps to an approved STEM CIP code on the official DHS STEM Designated Degree Program List. Mismatches between your transcript and the list are the most common reason STEM OPT extension applications get rejected.
Confirm E-Verify enrollment before accepting offers
Ask your recruiter for the company's E-Verify employer ID or verify enrollment directly through the E-Verify employer search. Many infrastructure teams at staffing agencies or smaller managed-service providers aren't enrolled, which disqualifies them from supervising your STEM OPT training.
Align your I-983 training goals to infrastructure competencies
Your I-983 training plan must list specific learning objectives tied to your STEM degree. For infrastructure roles, map goals to systems design, network security protocols, or cloud architecture frameworks so your DSO can certify the plan without revision requests.
Target employers with active H-1B petition histories
Infrastructure engineers on STEM OPT typically need H-1B visa sponsorship before their 36 months expire. Use Migrate Mate to filter employers by verified DOL Labor Condition Application filings for infrastructure and systems roles, showing which companies have sponsored similar positions.
File your STEM OPT extension 90 days before OPT ends
USCIS requires you to apply within the 90-day window before your initial OPT expires. Late applications void cap-gap protection, which means a gap in work authorization if your H-1B is pending during the October 1 start date transition.
Use OFLC Wage Search to benchmark infrastructure role wages
Your employer's offered salary must meet the DOL prevailing wage for your infrastructure job title and work location. Run the OFLC Wage Search using the relevant SOC code before signing an offer to confirm the compensation qualifies and won't trigger a wage violation on your I-983.
Frequently Asked Questions
Does an Infrastructure Engineer role qualify for the STEM OPT extension?
It depends on your degree, not just the job title. Infrastructure Engineer positions qualify if your employer can connect the role to a STEM degree on the DHS designated list, such as computer science, electrical engineering, or information technology. Your I-983 training plan must document how the day-to-day work, whether managing cloud infrastructure, configuring networks, or building CI/CD pipelines, directly applies the technical knowledge from your degree field.
What happens to my STEM OPT if my employer loses E-Verify enrollment?
Your work authorization becomes invalid if your employer's E-Verify enrollment lapses or is terminated. E-Verify enrollment is a continuous requirement, not a one-time checkbox at hiring. If your employer loses enrollment mid-employment, you must stop working and either find a new E-Verify-enrolled employer or risk falling out of status. Check your employer's enrollment status periodically through the E-Verify employer search and notify your DSO immediately if enrollment changes.
How does cap-gap work if I'm on STEM OPT when my H-1B is selected?
Cap-gap automatically extends your STEM OPT work authorization from April 1 through September 30 if your H-1B petition is filed before your STEM OPT expires and you're selected in the lottery. Your employment authorization document isn't reissued; your original EAD combined with your H-1B receipt notice serves as proof. Infrastructure roles at large tech employers often process H-1B cap-gap situations routinely, but confirm your HR team understands which documents are required.
What should my I-983 training plan include for an Infrastructure Engineer position?
Your I-983 must identify specific technical skills you'll develop that connect directly to your STEM degree. For infrastructure roles, list objectives such as designing fault-tolerant network architectures, implementing infrastructure-as-code using tools like Terraform, or managing Kubernetes clusters for containerized workloads. Vague goals like 'gain industry experience' are routinely flagged by DSOs. Your supervisor must co-sign the plan and participate in evaluations every six months, confirming you're progressing against the documented learning objectives.
How do I find Infrastructure Engineer employers who are already set up for STEM OPT students?
Search Migrate Mate to filter infrastructure roles by employers with verified E-Verify enrollment and active DOL Labor Condition Application filing histories. Employers who have previously sponsored infrastructure engineers through OPT and into H-1B status already understand the I-983 co-signing process, the six-month evaluation requirement, and the E-Verify reporting obligations, which significantly reduces onboarding friction compared to employers encountering STEM OPT requirements for the first time.