STEM OPT IT Service Management Jobs
IT Service Management roles in IT operations, support governance, and ITIL process design qualify for STEM OPT when backed by a STEM-designated degree. Your 24-month extension gives you up to 36 months of work authorization, provided your employer is enrolled in E-Verify and you maintain a compliant I-983 training plan.
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Get Access To All JobsINTRODUCTION
The Service Management Analyst supports the measurement, assurance, and continual improvement of the ABS IT Service Management function. Operating across all ITIL‑aligned value streams, this role partners with the Sr Manager, Service Management to support process design, ensure adherence to defined standards, maintain performance reporting, and drive continual service improvement. The Analyst provides operational and executive visibility into service performance, maturity, and compliance.
ROLE AND RESPONSIBILITIES:
- Support the design, documentation, and rollout of ITIL‑aligned service management processes.
- Maintain and update SOPs, process documentation, and user guidance.
- Perform process adherence reviews and track corrective actions.
- Maintain the Service Management Continual Service Improvement (CSI) register.
- Design, produce, and maintain KPI dashboards and performance reporting.
- Produce monthly and quarterly service management reporting for IT leadership.
- Monitor SLA and SLO performance and identify improvement opportunities.
- Support audit preparation activities related to service management processes.
- Assist with service reviews, maturity assessments, and improvement initiatives.
- Support ITSM platform configuration and reporting (Ivanti Neurons).
BASIC QUALIFICATIONS:
Education and Experience
- Minimum 4–5 years of experience in IT Service Management or a related discipline, including experience with service management processes, reporting, or continual improvement activities.
- Required: Bachelor’s degree in Information Technology, Business, or a related field, or equivalent professional experience. Preferred: IT service management or business analysis qualification.
- Required: ITIL 4 Foundation certification exam ready. Preferred: ITIL 4 Foundation.
Knowledge, Skills, and Abilities
- Working knowledge of ITIL service management practices.
- Experience supporting process design, assurance, or continual improvement.
- Strong analytical and reporting skills in an ITSM environment.
- Experience with ITSM platforms and reporting tools; Ivanti preferred.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a structured governance environment.
- Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.
REPORTING RELATIONSHIPS:
Reports to: Sr Manager, Service Management
NOTICE:
This position requires access to information that is subject to control by the Export Administration Regulations and/or the International Traffic in Arms Regulations. Any offer of employment shall be contingent upon the Company’s verification that the candidate is a “U.S. Person” or upon the receipt of all necessary export licenses or authorizations that may be required by U.S. export control laws. “U.S. Persons” are defined as U.S. citizens, U.S. lawful permanent residents (i.e., “green card” holders), or any individual granted protected status under the Immigration and Nationality Act (8 U.S.C. § 1324b(a)(3)), including asylees and refugees. In the event a candidate refuses or cannot otherwise provide the necessary information for the Company to determine whether such licenses may be required, or for the Company to obtain any required licenses, the Company shall maintain the exclusive right to discontinue the application process and/or withdraw any contingent offer that has been made.
INTRODUCTION
The Service Management Analyst supports the measurement, assurance, and continual improvement of the ABS IT Service Management function. Operating across all ITIL‑aligned value streams, this role partners with the Sr Manager, Service Management to support process design, ensure adherence to defined standards, maintain performance reporting, and drive continual service improvement. The Analyst provides operational and executive visibility into service performance, maturity, and compliance.
ROLE AND RESPONSIBILITIES:
- Support the design, documentation, and rollout of ITIL‑aligned service management processes.
- Maintain and update SOPs, process documentation, and user guidance.
- Perform process adherence reviews and track corrective actions.
- Maintain the Service Management Continual Service Improvement (CSI) register.
- Design, produce, and maintain KPI dashboards and performance reporting.
- Produce monthly and quarterly service management reporting for IT leadership.
- Monitor SLA and SLO performance and identify improvement opportunities.
- Support audit preparation activities related to service management processes.
- Assist with service reviews, maturity assessments, and improvement initiatives.
- Support ITSM platform configuration and reporting (Ivanti Neurons).
BASIC QUALIFICATIONS:
Education and Experience
- Minimum 4–5 years of experience in IT Service Management or a related discipline, including experience with service management processes, reporting, or continual improvement activities.
- Required: Bachelor’s degree in Information Technology, Business, or a related field, or equivalent professional experience. Preferred: IT service management or business analysis qualification.
- Required: ITIL 4 Foundation certification exam ready. Preferred: ITIL 4 Foundation.
Knowledge, Skills, and Abilities
- Working knowledge of ITIL service management practices.
- Experience supporting process design, assurance, or continual improvement.
- Strong analytical and reporting skills in an ITSM environment.
- Experience with ITSM platforms and reporting tools; Ivanti preferred.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a structured governance environment.
- Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.
REPORTING RELATIONSHIPS:
Reports to: Sr Manager, Service Management
NOTICE:
This position requires access to information that is subject to control by the Export Administration Regulations and/or the International Traffic in Arms Regulations. Any offer of employment shall be contingent upon the Company’s verification that the candidate is a “U.S. Person” or upon the receipt of all necessary export licenses or authorizations that may be required by U.S. export control laws. “U.S. Persons” are defined as U.S. citizens, U.S. lawful permanent residents (i.e., “green card” holders), or any individual granted protected status under the Immigration and Nationality Act (8 U.S.C. § 1324b(a)(3)), including asylees and refugees. In the event a candidate refuses or cannot otherwise provide the necessary information for the Company to determine whether such licenses may be required, or for the Company to obtain any required licenses, the Company shall maintain the exclusive right to discontinue the application process and/or withdraw any contingent offer that has been made.
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Get Access To All JobsTips for Finding STEM OPT Authorization in IT Service Management
Verify your CIP code before applying
Not every computer science or information systems degree carries a STEM-designated CIP code. Check your program's CIP code against the DHS STEM Designated Degree Program List before targeting roles, so you don't apply for positions your extension can't cover.
Confirm E-Verify enrollment before accepting offers
STEM OPT requires your employer to be actively enrolled in E-Verify, not just registered. Ask HR to confirm their E-Verify Company ID number during the offer stage, before you sign, since an unenrolled employer voids your extension eligibility.
Target employers with ITIL or ITSM team structures
Companies running formal ITIL frameworks, ServiceNow environments, or dedicated service desk operations are structurally more likely to hire for STEM OPT roles. Look for job postings that list incident management, change management, or CMDB ownership as core responsibilities.
Build your I-983 training plan around measurable outcomes
Your I-983 must connect your STEM degree to your IT Service Management duties. Frame training goals around specific competencies like SLA analysis, problem management workflows, or ITSM platform administration rather than vague learning objectives that DSOs will flag for revision.
Use Migrate Mate to filter for E-Verify employers in ITSM
Filtering job listings by E-Verify status manually is time-consuming and unreliable. Migrate Mate surfaces IT Service Management roles at employers already verified for STEM OPT eligibility, so you can focus your applications on positions you can actually take.
Plan your cap-gap window around H-1B registration timing
If you intend to transition from STEM OPT to H-1B, your employer must file a timely petition before your EAD expires. USCIS's cap-gap rule extends your work authorization through September 30, but only if the H-1B petition is filed before your current OPT end date.
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Find IT Service Management JobsFrequently Asked Questions
Does an IT Service Management role qualify for the STEM OPT extension?
IT Service Management roles can qualify for the STEM OPT extension if two conditions are met: your degree carries a STEM-designated CIP code recognized by DHS, and your job duties connect directly to that field of study. Roles focused on ITIL process governance, ITSM platform administration, or IT operations analytics typically satisfy the practical training nexus requirement. Check O*NET for the occupation's standard requirements to confirm alignment before filing your I-983.
What STEM degrees are eligible for IT Service Management STEM OPT jobs?
Degrees in computer science, information systems, computer information systems, and management information systems are the most common pathways. Engineering management and operations research degrees can also qualify for roles with a strong systems or process optimization component. The degree must appear on the DHS STEM Designated Degree Program List by CIP code. Your DSO can confirm whether your specific program qualifies before you submit your STEM OPT application to USCIS.
How do I verify that an employer is enrolled in E-Verify for STEM OPT?
Ask the employer's HR team directly for their E-Verify Company ID number before you accept an offer. You can cross-check enrollment status through the E-Verify employer search tool. Active enrollment, not just historical participation, is required for the STEM OPT extension to remain valid. If an employer loses E-Verify status after you start, you're required to report the change to your DSO within five business days.
What should my I-983 training plan include for an IT Service Management role?
Your I-983 must describe how your specific duties apply knowledge from your STEM degree, list measurable learning objectives tied to those duties, and outline how your employer will supervise and evaluate your progress. For IT Service Management, strong objectives include developing incident classification models, improving SLA compliance rates, or implementing ITSM process improvements. Generic descriptions like 'gaining experience in IT' won't satisfy USCIS review and will delay DSO approval.
Where can I find IT Service Management jobs open to STEM OPT students?
Migrate Mate lists IT Service Management roles at employers enrolled in E-Verify, so you can confirm STEM OPT eligibility before applying. Standard job boards don't filter by E-Verify status, which means you can spend weeks pursuing positions that can't legally hire you on a STEM OPT extension. Migrate Mate narrows the pool to employers whose compliance status is already verified.
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