STEM OPT IT Technical Support Jobs
IT Technical Support roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related field. Your employer must be enrolled in E-Verify, and the 24-month extension gives you up to 36 months total to build experience and transition toward long-term sponsorship.
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Get Access To All JobsABOUT THIS POSITION
The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ticket routing to ensure timely and effective resolution in line with Service Level Agreements (SLAs).
Job Description:
- Serve as the initial point of contact for all IT support requests via Jira Service Management tickets, calls, and email requests.
- Participate in an on-call rotation supporting our nationally dispersed employees outside of office hours.
- Provide timely communication and resolution in adherence to service level agreements.
- Accurately capture and document issue details, symptoms, and all troubleshooting steps taken in the corresponding Jira ticket.
- Perform basic troubleshooting for hardware, software, account access, and connectivity issues among others.
- Resolve common requests independently (e.g., password resets, access requests, software installs, driver updates, M365 issues).
- Route complex tickets to Tier 2 or specialized support teams with documented triage and troubleshooting steps taken before escalation.
- Monitor open tickets and proactively update users on progress.
- Deliver excellent customer service by setting clear expectations, communicating effectively, and following up with end users.
- Follow established workflows, knowledge base articles, and escalation procedures.
- Strong communication and customer service skills.
- Familiarity with Jira Service Management (or similar ticketing systems) and Microsoft 365 Products.
- Basic knowledge of operating systems, productivity software, networking, and account management.
- Ability to work in a collaborative environment optimistically and with a willingness to learn.
- Detail-oriented with strong organizational and problem-solving skills.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ABOUT THIS POSITION
The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ticket routing to ensure timely and effective resolution in line with Service Level Agreements (SLAs).
Job Description:
- Serve as the initial point of contact for all IT support requests via Jira Service Management tickets, calls, and email requests.
- Participate in an on-call rotation supporting our nationally dispersed employees outside of office hours.
- Provide timely communication and resolution in adherence to service level agreements.
- Accurately capture and document issue details, symptoms, and all troubleshooting steps taken in the corresponding Jira ticket.
- Perform basic troubleshooting for hardware, software, account access, and connectivity issues among others.
- Resolve common requests independently (e.g., password resets, access requests, software installs, driver updates, M365 issues).
- Route complex tickets to Tier 2 or specialized support teams with documented triage and troubleshooting steps taken before escalation.
- Monitor open tickets and proactively update users on progress.
- Deliver excellent customer service by setting clear expectations, communicating effectively, and following up with end users.
- Follow established workflows, knowledge base articles, and escalation procedures.
- Strong communication and customer service skills.
- Familiarity with Jira Service Management (or similar ticketing systems) and Microsoft 365 Products.
- Basic knowledge of operating systems, productivity software, networking, and account management.
- Ability to work in a collaborative environment optimistically and with a willingness to learn.
- Detail-oriented with strong organizational and problem-solving skills.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
See all 897+ STEM OPT IT Technical Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT IT Technical Support Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization in IT Technical Support
Verify your CIP code before applying
Check that your degree's Classification of Instructional Programs code appears on the STEM Designated Degree Program List. Computer science, information systems, and cybersecurity codes typically qualify, but not every IT-adjacent program does.
Confirm E-Verify enrollment before accepting offers
Ask recruiters directly whether their company is enrolled in E-Verify before you invest time in interviews. IT staffing firms and smaller MSPs frequently miss this requirement, which disqualifies them as STEM OPT employers regardless of role fit.
Build an I-983 training plan around real deliverables
Work with your supervisor to tie your I-983 learning objectives to specific IT support projects, not generic job duties. USCIS reviewers look for measurable goals like ticket resolution metrics, infrastructure projects, or certifications you'll complete on the job.
Target employers with H-1B filing history
Use Migrate Mate to filter IT Technical Support roles by employers who have filed H-1B visa petitions before. Prior H-1B filings signal that a company understands work authorization requirements and has infrastructure to sponsor you after your OPT period ends.
Cross-reference prevailing wages before negotiating
Look up the wage level for your job title and metro area using the OFLC Wage Search before you negotiate an offer. Employers filing an LCA for future H-1B sponsorship must meet the prevailing wage, so knowing Level I and Level II thresholds strengthens your position.
Use O*NET to frame your specialty occupation case
Pull the O*NET occupation profile for Computer User Support Specialists or Network Support Specialists to identify the education and skill requirements USCIS uses when evaluating whether a role qualifies as a specialty occupation for future H-1B sponsorship.
Frequently Asked Questions
Does an IT Technical Support role qualify for STEM OPT?
It depends on your degree's CIP code, not the job title alone. If your degree in computer science, information technology, information systems, or a related STEM field appears on the STEM Designated Degree Program List, and the employer can demonstrate the role applies your degree knowledge, you qualify. Your DSO authorizes the extension based on the degree, not the job description.
What happens if my IT Technical Support employer isn't enrolled in E-Verify?
You cannot work for them on a STEM OPT extension. E-Verify enrollment is a hard requirement under SEVP regulations, and there's no waiver or workaround. If you discover an employer isn't enrolled after starting work, you're at risk of violating your status. Always confirm E-Verify enrollment before signing an offer letter, and get confirmation in writing from HR.
What should my I-983 training plan include for an IT Technical Support position?
Your I-983 must document specific learning objectives tied to your STEM degree, not just a list of job duties. For IT Technical Support, that means naming concrete goals such as developing network diagnostics skills, completing a security certification, or reducing mean time to resolution on a defined system. USCIS expects a clear connection between what you'll learn and your degree field. Your employer's authorized signatory must co-sign the plan.
Does cap-gap protection apply if my H-1B is selected and I'm on STEM OPT?
Yes. If your employer files an H-1B petition on your behalf before your STEM OPT EAD expires and your petition is selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that fiscal year. You can continue working in your IT Technical Support role during this period without a gap. USCIS publishes the cap-gap extension rules each cycle.
Where can I find IT Technical Support jobs with verified E-Verify employers?
Migrate Mate filters IT Technical Support listings by employers with confirmed E-Verify enrollment and prior H-1B filing history, so you're not manually vetting every company. This matters for STEM OPT students because even a strong offer from a non-enrolled employer disqualifies you from the extension. Searching through Migrate Mate narrows your list to employers already positioned to support your authorization.