STEM OPT IT Technical Support Jobs
IT Technical Support roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related field. Your employer must be enrolled in E-Verify, and the 24-month extension gives you up to 36 months total to build experience and transition toward long-term sponsorship.
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Get Access To All JobsJob ID: 640376
Type: Full-time
Location: West Chester, OH 45069
Departments: Information Technology
Date Published: October 29, 2026
End Date: 11-12-2026
Job Description
IT Technical Support Analyst-FMI Technology Hardware & Application Support
8918 Beckett Rd, West Chester, OH 45069
SSSUP
Full-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm
Overview:
Working as Full-time IT Technical Support Analyst, you will provide technical support for Fastenal's support teams, Operations and Fulfillment systems. You will be an intricate part of the day-to-day business. You will assist employees by supporting FMI Technology Hardware & applications and their associated process flows throughout the various IT systems. You will use your knowledge and expertise to make recommendations for operational and support excellence. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
Responsibilities:
- Providing technical support, expertise, and fluidity for the various FMI Technology hardware applications and systems through service tickets, phone calls, and emails
- Troubleshooting processes and debugging user interface (UI) applications, hardware and system integrations
- Creating and maintaining a variety of queries and technical documentation
- Determining the root cause of various hardware, software, application and database sync problems
- Collaborating with other IT teams across a wide variety of systems
- Providing technical support for level one support teams within the company
- Providing 24x7 support on critical systems in an on-call rotation
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older
- Possess or working toward a degree in Information Technology, Math, Statistics, Data Science, Actuarial Science, Industrial Engineering, Process Engineering OR possess IT work experience OR Fastenal work experience
- Excellent written and oral communication skills, especially via telephone and email
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self directed and customer service oriented
- Demonstrate strong organization, planning and prioritizing abilities
- Exhibit strong problem solving, deductive reasoning and decision making skills
- Willingness to travel
- Pass the required drug screen and background check (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess 3 years of IT related work experience
- Prior customer service experience
- Knowledge of programming languages and SQL
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
FULL-TIME BENEFITS:
Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.
Please respond by 11-12-2026.
Equal Opportunity Employer
Job ID: 640376
Type: Full-time
Location: West Chester, OH 45069
Departments: Information Technology
Date Published: October 29, 2026
End Date: 11-12-2026
Job Description
IT Technical Support Analyst-FMI Technology Hardware & Application Support
8918 Beckett Rd, West Chester, OH 45069
SSSUP
Full-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm
Overview:
Working as Full-time IT Technical Support Analyst, you will provide technical support for Fastenal's support teams, Operations and Fulfillment systems. You will be an intricate part of the day-to-day business. You will assist employees by supporting FMI Technology Hardware & applications and their associated process flows throughout the various IT systems. You will use your knowledge and expertise to make recommendations for operational and support excellence. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
Responsibilities:
- Providing technical support, expertise, and fluidity for the various FMI Technology hardware applications and systems through service tickets, phone calls, and emails
- Troubleshooting processes and debugging user interface (UI) applications, hardware and system integrations
- Creating and maintaining a variety of queries and technical documentation
- Determining the root cause of various hardware, software, application and database sync problems
- Collaborating with other IT teams across a wide variety of systems
- Providing technical support for level one support teams within the company
- Providing 24x7 support on critical systems in an on-call rotation
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older
- Possess or working toward a degree in Information Technology, Math, Statistics, Data Science, Actuarial Science, Industrial Engineering, Process Engineering OR possess IT work experience OR Fastenal work experience
- Excellent written and oral communication skills, especially via telephone and email
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self directed and customer service oriented
- Demonstrate strong organization, planning and prioritizing abilities
- Exhibit strong problem solving, deductive reasoning and decision making skills
- Willingness to travel
- Pass the required drug screen and background check (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess 3 years of IT related work experience
- Prior customer service experience
- Knowledge of programming languages and SQL
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
FULL-TIME BENEFITS:
Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.
Please respond by 11-12-2026.
Equal Opportunity Employer
See all 327+ STEM OPT IT Technical Support Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization in IT Technical Support
Verify your CIP code before applying
Check that your degree's Classification of Instructional Programs code appears on the STEM Designated Degree Program List. Computer science, information systems, and cybersecurity codes typically qualify, but not every IT-adjacent program does.
Confirm E-Verify enrollment before accepting offers
Ask recruiters directly whether their company is enrolled in E-Verify before you invest time in interviews. IT staffing firms and smaller MSPs frequently miss this requirement, which disqualifies them as STEM OPT employers regardless of role fit.
Build an I-983 training plan around real deliverables
Work with your supervisor to tie your I-983 learning objectives to specific IT support projects, not generic job duties. USCIS reviewers look for measurable goals like ticket resolution metrics, infrastructure projects, or certifications you'll complete on the job.
Target employers with H-1B filing history
Use Migrate Mate to filter IT Technical Support roles by employers who have filed H-1B visa petitions before. Prior H-1B filings signal that a company understands work authorization requirements and has infrastructure to sponsor you after your OPT period ends.
Cross-reference prevailing wages before negotiating
Look up the wage level for your job title and metro area using the OFLC Wage Search before you negotiate an offer. Employers filing an LCA for future H-1B sponsorship must meet the prevailing wage, so knowing Level I and Level II thresholds strengthens your position.
Use O*NET to frame your specialty occupation case
Pull the O*NET occupation profile for Computer User Support Specialists or Network Support Specialists to identify the education and skill requirements USCIS uses when evaluating whether a role qualifies as a specialty occupation for future H-1B sponsorship.
Frequently Asked Questions
Does an IT Technical Support role qualify for STEM OPT?
It depends on your degree's CIP code, not the job title alone. If your degree in computer science, information technology, information systems, or a related STEM field appears on the STEM Designated Degree Program List, and the employer can demonstrate the role applies your degree knowledge, you qualify. Your DSO authorizes the extension based on the degree, not the job description.
What happens if my IT Technical Support employer isn't enrolled in E-Verify?
You cannot work for them on a STEM OPT extension. E-Verify enrollment is a hard requirement under SEVP regulations, and there's no waiver or workaround. If you discover an employer isn't enrolled after starting work, you're at risk of violating your status. Always confirm E-Verify enrollment before signing an offer letter, and get confirmation in writing from HR.
What should my I-983 training plan include for an IT Technical Support position?
Your I-983 must document specific learning objectives tied to your STEM degree, not just a list of job duties. For IT Technical Support, that means naming concrete goals such as developing network diagnostics skills, completing a security certification, or reducing mean time to resolution on a defined system. USCIS expects a clear connection between what you'll learn and your degree field. Your employer's authorized signatory must co-sign the plan.
Does cap-gap protection apply if my H-1B is selected and I'm on STEM OPT?
Yes. If your employer files an H-1B petition on your behalf before your STEM OPT EAD expires and your petition is selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that fiscal year. You can continue working in your IT Technical Support role during this period without a gap. USCIS publishes the cap-gap extension rules each cycle.
Where can I find IT Technical Support jobs with verified E-Verify employers?
Migrate Mate filters IT Technical Support listings by employers with confirmed E-Verify enrollment and prior H-1B filing history, so you're not manually vetting every company. This matters for STEM OPT students because even a strong offer from a non-enrolled employer disqualifies you from the extension. Searching through Migrate Mate narrows your list to employers already positioned to support your authorization.