STEM OPT IT Technical Support Jobs
IT Technical Support roles qualify for STEM OPT when your degree falls under an eligible CIP code in computer science, information technology, or a related field. Your employer must be enrolled in E-Verify, and the 24-month extension gives you up to 36 months total to build experience and transition toward long-term sponsorship.
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SNAP-ON BUSINESS SOLUTIONS
RICHFIELD, OH
Requires a technically trained and self-motivated individual who can provide technical assistance to both our SBS internal associates as well as our external global customers. Must be able to quickly identify, analyze and successfully resolve difficult issues by employing various diagnostic tools. Associate must be able to aptly provide professionally sound software advice as well as resolve computer hardware issues. Assistance will be provided to either internal or external customers via telephone, email, remote access, or in person as required. May provide assistance concerning the use of deskside tools including hardware, software, printing, hardware/software installation, electronic mail, operating systems, network issues, web support, telecom, and general technical troubleshooting. Perform deskside support duties including installation, maintenance, testing, of personal computers, printers, faxes, and other deskside technology oriented infrastructure as assigned. Work with Infrastructure Services global team to resolve complex desktop, network, and www technical problems. Must work independently with minimal supervision.
Responsibilities
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Configure and install personal computer hardware and software as assigned including new PC setup, reconfiguration of existing PCs, hardware and software troubleshooting, PC inventory management and proper disposal of obsolete deskside equipment per company policies and procedures.
-
Daily interaction with all levels of associates to perform various Tier I and Tier II level troubleshooting.
-
Coordinate efforts with global I/T management and/or Sr. Manager, Technology to ensure that the information assets of the Company and the commercial clients are protected at all times.
-
Utilize asset management resources to ensure client devices or virtual instances are secure with no vulnerabilities. This will require software asset management for updates and patching as needed. Follow the cyber security exception policy when needed.
-
Create and follow procedural documentation to drive consistency and improve efficiency for desktop support functions as well as the global external support functions.
-
Independently performs and directs high-level on-line and remote diagnostics required to maintain customer satisfaction.
-
Identifies, implements and trains team members on improved diagnostic opportunities for desktop support functions as well as the global external support functions.
-
Aggressively solicits intra-departmental information to effectively resolve customer issues.
-
Provides technical input and solutions relative to field service, training, sales and customer requirements.
-
Train or assist other associates within the department as required.
-
Perform miscellaneous duties as assigned.
Qualifications
Associate degree with 2- 3 years’ work experience is required.
Industry recognized certifications will be considered.
Strong background in hardware, software and terminal emulation.
Experienced in LAN/WAN networking a plus.
Experienced in Microsoft 365 applications, Microsoft developer tools, Defender, remote connection technologies and PC troubleshooting skills regarding hardware and software.
Experience in Tanium and Trellix.
Knowledge of current Windows desktop operating systems.
Excellent communication, writing/documentation, prioritization, customer service and organizational skills.
Ability to work with global clients, technical staff, and vendors.
Good problem solving and consultative skills.
Must be a team player with a positive attitude, enthusiasm, initiative, sense of urgency, and be self-motivated.
Willingness and ability to work overtime and have the ability to work on a rotating after-hours schedule.
Knowledge of Oracle business applications (CRM, Purchasing, etc.) is a plus.
Must have the ability to work unsupervised and follow defined policies and procedures.
Occasional travel may be required.
Actual compensation may vary based on experience, location, and other factors.
Overview
SNAP-ON BUSINESS SOLUTIONS
RICHFIELD, OH
Requires a technically trained and self-motivated individual who can provide technical assistance to both our SBS internal associates as well as our external global customers. Must be able to quickly identify, analyze and successfully resolve difficult issues by employing various diagnostic tools. Associate must be able to aptly provide professionally sound software advice as well as resolve computer hardware issues. Assistance will be provided to either internal or external customers via telephone, email, remote access, or in person as required. May provide assistance concerning the use of deskside tools including hardware, software, printing, hardware/software installation, electronic mail, operating systems, network issues, web support, telecom, and general technical troubleshooting. Perform deskside support duties including installation, maintenance, testing, of personal computers, printers, faxes, and other deskside technology oriented infrastructure as assigned. Work with Infrastructure Services global team to resolve complex desktop, network, and www technical problems. Must work independently with minimal supervision.
Responsibilities
-
Configure and install personal computer hardware and software as assigned including new PC setup, reconfiguration of existing PCs, hardware and software troubleshooting, PC inventory management and proper disposal of obsolete deskside equipment per company policies and procedures.
-
Daily interaction with all levels of associates to perform various Tier I and Tier II level troubleshooting.
-
Coordinate efforts with global I/T management and/or Sr. Manager, Technology to ensure that the information assets of the Company and the commercial clients are protected at all times.
-
Utilize asset management resources to ensure client devices or virtual instances are secure with no vulnerabilities. This will require software asset management for updates and patching as needed. Follow the cyber security exception policy when needed.
-
Create and follow procedural documentation to drive consistency and improve efficiency for desktop support functions as well as the global external support functions.
-
Independently performs and directs high-level on-line and remote diagnostics required to maintain customer satisfaction.
-
Identifies, implements and trains team members on improved diagnostic opportunities for desktop support functions as well as the global external support functions.
-
Aggressively solicits intra-departmental information to effectively resolve customer issues.
-
Provides technical input and solutions relative to field service, training, sales and customer requirements.
-
Train or assist other associates within the department as required.
-
Perform miscellaneous duties as assigned.
Qualifications
Associate degree with 2- 3 years’ work experience is required.
Industry recognized certifications will be considered.
Strong background in hardware, software and terminal emulation.
Experienced in LAN/WAN networking a plus.
Experienced in Microsoft 365 applications, Microsoft developer tools, Defender, remote connection technologies and PC troubleshooting skills regarding hardware and software.
Experience in Tanium and Trellix.
Knowledge of current Windows desktop operating systems.
Excellent communication, writing/documentation, prioritization, customer service and organizational skills.
Ability to work with global clients, technical staff, and vendors.
Good problem solving and consultative skills.
Must be a team player with a positive attitude, enthusiasm, initiative, sense of urgency, and be self-motivated.
Willingness and ability to work overtime and have the ability to work on a rotating after-hours schedule.
Knowledge of Oracle business applications (CRM, Purchasing, etc.) is a plus.
Must have the ability to work unsupervised and follow defined policies and procedures.
Occasional travel may be required.
Actual compensation may vary based on experience, location, and other factors.
See all 860+ IT Technical Support jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Technical Support roles.
Get Access To All JobsTips for Finding STEM OPT Authorization in IT Technical Support
Verify your CIP code before applying
Check that your degree's Classification of Instructional Programs code appears on the STEM Designated Degree Program List. Computer science, information systems, and cybersecurity codes typically qualify, but not every IT-adjacent program does.
Confirm E-Verify enrollment before accepting offers
Ask recruiters directly whether their company is enrolled in E-Verify before you invest time in interviews. IT staffing firms and smaller MSPs frequently miss this requirement, which disqualifies them as STEM OPT employers regardless of role fit.
Build an I-983 training plan around real deliverables
Work with your supervisor to tie your I-983 learning objectives to specific IT support projects, not generic job duties. USCIS reviewers look for measurable goals like ticket resolution metrics, infrastructure projects, or certifications you'll complete on the job.
Target employers with H-1B filing history
Use Migrate Mate to filter IT Technical Support roles by employers who have filed H-1B petitions before. Prior H-1B filings signal that a company understands work authorization requirements and has infrastructure to sponsor you after your OPT period ends.
Cross-reference prevailing wages before negotiating
Look up the wage level for your job title and metro area using the OFLC Wage Search before you negotiate an offer. Employers filing an LCA for future H-1B sponsorship must meet the prevailing wage, so knowing Level I and Level II thresholds strengthens your position.
Use O*NET to frame your specialty occupation case
Pull the O*NET occupation profile for Computer User Support Specialists or Network Support Specialists to identify the education and skill requirements USCIS uses when evaluating whether a role qualifies as a specialty occupation for future H-1B sponsorship.
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Find IT Technical Support JobsFrequently Asked Questions
Does an IT Technical Support role qualify for STEM OPT?
It depends on your degree's CIP code, not the job title alone. If your degree in computer science, information technology, information systems, or a related STEM field appears on the STEM Designated Degree Program List, and the employer can demonstrate the role applies your degree knowledge, you qualify. Your DSO authorizes the extension based on the degree, not the job description.
What happens if my IT Technical Support employer isn't enrolled in E-Verify?
You cannot work for them on a STEM OPT extension. E-Verify enrollment is a hard requirement under SEVP regulations, and there's no waiver or workaround. If you discover an employer isn't enrolled after starting work, you're at risk of violating your status. Always confirm E-Verify enrollment before signing an offer letter, and get confirmation in writing from HR.
What should my I-983 training plan include for an IT Technical Support position?
Your I-983 must document specific learning objectives tied to your STEM degree, not just a list of job duties. For IT Technical Support, that means naming concrete goals such as developing network diagnostics skills, completing a security certification, or reducing mean time to resolution on a defined system. USCIS expects a clear connection between what you'll learn and your degree field. Your employer's authorized signatory must co-sign the plan.
Does cap-gap protection apply if my H-1B is selected and I'm on STEM OPT?
Yes. If your employer files an H-1B petition on your behalf before your STEM OPT EAD expires and your petition is selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that fiscal year. You can continue working in your IT Technical Support role during this period without a gap. USCIS publishes the cap-gap extension rules each cycle.
Where can I find IT Technical Support jobs with verified E-Verify employers?
Migrate Mate filters IT Technical Support listings by employers with confirmed E-Verify enrollment and prior H-1B filing history, so you're not manually vetting every company. This matters for STEM OPT students because even a strong offer from a non-enrolled employer disqualifies you from the extension. Searching through Migrate Mate narrows your list to employers already positioned to support your authorization.
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