STEM OPT IT Operations Analyst Jobs
IT Operations Analyst roles in system monitoring, infrastructure support, and incident response qualify for STEM OPT when backed by a degree in computer science, information systems, or a related CIP-coded field. Your 24-month STEM OPT extension applies as long as your employer is enrolled in E-Verify and you complete a signed I-983 training plan tied to your degree.
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Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is seeking an IT Support & Operations Analyst to support IT operations and end-user technology services. This role is located in our Euclid, OH, location and will travel to/from our Marion, OH, location to support IT operations, as needed.
Reporting to the Service Desk Manager, the IT Support & Operations Analyst provides organization-wide technical support while contributing to operational reporting, process improvement, technical documentation, workflow analysis, and IT coordination activities. This role combines hands-on end-user support with operational responsibilities to improve service delivery, efficiency, and the overall employee technology experience. The ideal candidate is customer-focused, professional, and collaborative, with the ability to support users effectively while helping strengthen IT operations across the organization.
Essential Job Functions
Service Desk & End User Support
- Troubleshoot and resolve incidents and service requests in the IT service desk platform in a timely, professional, and customer-focused manner.
- Provide Tier 1/Tier 2 support for PCs, laptops, mobile devices, Microsoft 365, printing, file sharing, and related end-user technologies.
- Install, configure, maintain, and troubleshoot hardware, software, peripheral devices, telephones, conference room technology, audiovisual equipment, and other IT equipment.
- Deliver responsive onsite and remote support to employees across office, operational, and manufacturing environments while communicating effectively with technical and non-technical users at all levels of the organization.
- Escalate complex technical issues as appropriate while maintaining ownership, follow-up, and communication throughout the support process.
- Support onboarding activities, including user setup, equipment deployment, orientation, and employee technology readiness.
- Maintain accurate ticket records, troubleshooting notes, resolution details, IT inventory, and asset tracking information.
- Support endpoint configuration, deployment, and lifecycle management initiatives.
- Provide on-site and remote support across other company locations, including, but not limited to, travel as needed.
- Participate in after-hours or emergency support rotation as required.
- Performs other related tasks assigned by management.
IT Operations & Process Improvement
- Analyze ticket trends, recurring issues, and operational data to identify opportunities for process improvement, standardization, automation, and operational efficiency.
- Develop and maintain reports, dashboards, KPI metrics, and operational documentation related to IT service delivery and support operations.
- Document and maintain workflows, procedures, knowledge base articles, and standard operating procedures (SOPs).
- Support continuous improvement initiatives for IT service management processes and user support operations.
- Participate in cross-functional initiatives to improve workflows, communication, technology adoption, and the overall employee technology support experience.
- Assist with implementation, testing, and validation of new technologies, process enhancements, and support improvements.
- Coordinate with vendors and internal stakeholders regarding support processes, system enhancements, and technology initiatives.
Other Duties and Responsibilities
- Comply with all safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
- Contribute to a positive, collaborative, and professional team environment.
- Demonstrate professionalism, accountability, sound judgment, honesty, integrity, and reliability in daily interactions with end users, peers, leadership, and vendors.
- Protect confidential information and do not communicate, disclose, or use confidential information for the benefit of third parties.
- Perform other duties as assigned.
Requirements
Education and/or Experience
- Associate degree or bachelor’s degree in information technology, Computer Information Systems, Business Administration, or related field preferred.
- Minimum of 2-3 years of hands-on IT support, service desk, or end-user support experience required.
- Experience supporting users in a professional corporate environment preferred.
- Experience supporting users in manufacturing, industrial, engineering, or multi-site business environments preferred.
- Experience supporting Microsoft Windows, Microsoft 365, PCs, laptops, printers, mobile devices, and related endpoint technologies required.
- Experience with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or similar systems preferred.
- Experience with reporting, workflow analysis, technical documentation, or operational support initiatives preferred.
- Experience working independently and managing multiple priorities in a fast-paced support environment preferred.
- Valid driver’s license and ability to travel between company locations as required.
Professional & Interpersonal Skills
- Strong customer service orientation and interpersonal skills, with the ability to build effective working relationships across departments and organizational levels.
- Demonstrated professionalism, accountability, sound judgment, and responsiveness in a fast-paced support environment.
- Strong verbal and written communication skills, including the ability to interact professionally with technical and non-technical stakeholders.
- Bilingual (Spanish) is highly desirable but not required.
- Ability to work independently, manage competing priorities, follow through on commitments, and adapt to changing business needs.
- Ability to remain collaborative, calm, and solution-oriented during high-pressure or time-sensitive situations.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Visual acuity sufficient to work at a computer screen frequently throughout the day, including near and far vision, depth perception, and the ability to distinguish words, numbers, and colors.
- Frequent standing, walking, bending, stooping, kneeling, and occasional work in confined spaces.
- Ability to lift up to twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally, with assistance as needed.
- Manual dexterity is sufficient to operate computers, mobile devices, and standard office equipment for extended periods of time.
- Ability to install, move, and configure IT equipment in office and industrial environments.
- Ability to communicate effectively in person, over the phone, and through electronic communication methods.
- Ability to legally operate a motor vehicle and transport IT equipment between facilities if required.
- May require occasional after-hours or emergency support.
- Work environment is primarily office-based but may include exposure to moderate industrial noise levels when visiting operational facilities. Appropriate safety equipment may be required in designated areas.
- Travel to/from MD&A's Marion, OH, facility as needed (i.e., 1 to 2 times per month).
DESCRIPTION
Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is seeking an IT Support & Operations Analyst to support IT operations and end-user technology services. This role is located in our Euclid, OH, location and will travel to/from our Marion, OH, location to support IT operations, as needed.
Reporting to the Service Desk Manager, the IT Support & Operations Analyst provides organization-wide technical support while contributing to operational reporting, process improvement, technical documentation, workflow analysis, and IT coordination activities. This role combines hands-on end-user support with operational responsibilities to improve service delivery, efficiency, and the overall employee technology experience. The ideal candidate is customer-focused, professional, and collaborative, with the ability to support users effectively while helping strengthen IT operations across the organization.
Essential Job Functions
Service Desk & End User Support
- Troubleshoot and resolve incidents and service requests in the IT service desk platform in a timely, professional, and customer-focused manner.
- Provide Tier 1/Tier 2 support for PCs, laptops, mobile devices, Microsoft 365, printing, file sharing, and related end-user technologies.
- Install, configure, maintain, and troubleshoot hardware, software, peripheral devices, telephones, conference room technology, audiovisual equipment, and other IT equipment.
- Deliver responsive onsite and remote support to employees across office, operational, and manufacturing environments while communicating effectively with technical and non-technical users at all levels of the organization.
- Escalate complex technical issues as appropriate while maintaining ownership, follow-up, and communication throughout the support process.
- Support onboarding activities, including user setup, equipment deployment, orientation, and employee technology readiness.
- Maintain accurate ticket records, troubleshooting notes, resolution details, IT inventory, and asset tracking information.
- Support endpoint configuration, deployment, and lifecycle management initiatives.
- Provide on-site and remote support across other company locations, including, but not limited to, travel as needed.
- Participate in after-hours or emergency support rotation as required.
- Performs other related tasks assigned by management.
IT Operations & Process Improvement
- Analyze ticket trends, recurring issues, and operational data to identify opportunities for process improvement, standardization, automation, and operational efficiency.
- Develop and maintain reports, dashboards, KPI metrics, and operational documentation related to IT service delivery and support operations.
- Document and maintain workflows, procedures, knowledge base articles, and standard operating procedures (SOPs).
- Support continuous improvement initiatives for IT service management processes and user support operations.
- Participate in cross-functional initiatives to improve workflows, communication, technology adoption, and the overall employee technology support experience.
- Assist with implementation, testing, and validation of new technologies, process enhancements, and support improvements.
- Coordinate with vendors and internal stakeholders regarding support processes, system enhancements, and technology initiatives.
Other Duties and Responsibilities
- Comply with all safety policies, practices, and procedures and report unsafe activities to Management and/or Human Resources.
- Contribute to a positive, collaborative, and professional team environment.
- Demonstrate professionalism, accountability, sound judgment, honesty, integrity, and reliability in daily interactions with end users, peers, leadership, and vendors.
- Protect confidential information and do not communicate, disclose, or use confidential information for the benefit of third parties.
- Perform other duties as assigned.
Requirements
Education and/or Experience
- Associate degree or bachelor’s degree in information technology, Computer Information Systems, Business Administration, or related field preferred.
- Minimum of 2-3 years of hands-on IT support, service desk, or end-user support experience required.
- Experience supporting users in a professional corporate environment preferred.
- Experience supporting users in manufacturing, industrial, engineering, or multi-site business environments preferred.
- Experience supporting Microsoft Windows, Microsoft 365, PCs, laptops, printers, mobile devices, and related endpoint technologies required.
- Experience with IT service management (ITSM) platforms such as Freshservice, ServiceNow, or similar systems preferred.
- Experience with reporting, workflow analysis, technical documentation, or operational support initiatives preferred.
- Experience working independently and managing multiple priorities in a fast-paced support environment preferred.
- Valid driver’s license and ability to travel between company locations as required.
Professional & Interpersonal Skills
- Strong customer service orientation and interpersonal skills, with the ability to build effective working relationships across departments and organizational levels.
- Demonstrated professionalism, accountability, sound judgment, and responsiveness in a fast-paced support environment.
- Strong verbal and written communication skills, including the ability to interact professionally with technical and non-technical stakeholders.
- Bilingual (Spanish) is highly desirable but not required.
- Ability to work independently, manage competing priorities, follow through on commitments, and adapt to changing business needs.
- Ability to remain collaborative, calm, and solution-oriented during high-pressure or time-sensitive situations.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Visual acuity sufficient to work at a computer screen frequently throughout the day, including near and far vision, depth perception, and the ability to distinguish words, numbers, and colors.
- Frequent standing, walking, bending, stooping, kneeling, and occasional work in confined spaces.
- Ability to lift up to twenty-five (25) pounds frequently and up to fifty (50) pounds occasionally, with assistance as needed.
- Manual dexterity is sufficient to operate computers, mobile devices, and standard office equipment for extended periods of time.
- Ability to install, move, and configure IT equipment in office and industrial environments.
- Ability to communicate effectively in person, over the phone, and through electronic communication methods.
- Ability to legally operate a motor vehicle and transport IT equipment between facilities if required.
- May require occasional after-hours or emergency support.
- Work environment is primarily office-based but may include exposure to moderate industrial noise levels when visiting operational facilities. Appropriate safety equipment may be required in designated areas.
- Travel to/from MD&A's Marion, OH, facility as needed (i.e., 1 to 2 times per month).
See all STEM OPT IT Operations Analyst Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as an IT Operations Analyst
Verify your degree's CIP code eligibility
Check USCIS's STEM Designated Degree Program List to confirm your degree's CIP code qualifies before applying. Degrees in computer science, information systems, and management information systems are commonly listed, but not all IT-adjacent fields are included.
Confirm E-Verify enrollment before accepting offers
Ask your recruiter or HR contact to confirm E-Verify enrollment during the offer stage, not after. An employer can want to hire you and still be ineligible if they haven't completed E-Verify registration, which delays your start date.
Align your I-983 training plan to the analyst role
Your I-983 must map learning objectives directly to your IT Operations Analyst duties, such as incident response workflows, monitoring tools, or infrastructure management. Generic training plans draw DSO scrutiny and can delay extension approval.
Target employers with infrastructure and NOC teams
IT Operations Analyst roles sit inside network operations, cloud infrastructure, and IT service management functions. Use Migrate Mate to filter for employers who have actively hired in these practice areas and are set up to support STEM OPT authorization.
Use OFLC Wage Search to benchmark your offer
Look up the prevailing wage for your SOC code and work location using the OFLC Wage Search before finalizing your offer. STEM OPT doesn't set a wage floor, but knowing the prevailing wage helps you evaluate whether the role is structured for future H-1B visa sponsorship.
Submit your STEM OPT extension application 90 days early
File your STEM OPT extension with USCIS at least 90 days before your initial OPT expires. If you file on time and your OPT expires while the application is pending, your work authorization automatically continues for up to 180 days.
Frequently Asked Questions
Does an IT Operations Analyst role qualify for the STEM OPT extension?
It can, but eligibility depends on two factors: your degree's CIP code must appear on the USCIS STEM Designated Degree Program List, and your job duties must connect to that degree field. Roles involving system monitoring, infrastructure management, or IT service operations typically satisfy the connection requirement when tied to a degree in computer science, information systems, or a related discipline.
How do I verify that an employer is enrolled in E-Verify?
E-Verify maintains a public employer search tool where you can look up a company by name or FEIN to confirm enrollment. Ask the employer directly during the offer stage and request their E-Verify company ID. If an employer isn't enrolled, they cannot legally employ you on a STEM OPT extension, and enrollment can take several weeks to complete.
What should my I-983 training plan include for an IT Operations Analyst role?
Your I-983 must describe how the role's day-to-day responsibilities connect to your STEM degree. For an IT Operations Analyst position, that means detailing learning objectives around topics like incident response, network monitoring, system reliability, or cloud infrastructure management. Vague descriptions such as 'general IT support' aren't sufficient. Your DSO and employer both sign the form, and USCIS can request it during an audit.
What happens to my work authorization if my OPT expires while my STEM extension is pending?
If you file your STEM OPT extension application before your initial OPT end date, your work authorization continues automatically for up to 180 days while USCIS processes the application. This cap-gap provision only applies if you filed on time. If you miss the filing deadline, your authorization lapses immediately and you cannot continue working until USCIS approves the extension.
Where can I find IT Operations Analyst jobs that support STEM OPT?
Migrate Mate lists IT Operations Analyst roles at employers that meet STEM OPT eligibility requirements, including E-Verify enrollment. You can filter by role type and location to find positions where the employer is already set up to sponsor or support work-authorized candidates, which removes a significant barrier early in the process.