STEM OPT IT Operations Analyst Jobs
IT Operations Analyst roles in system monitoring, infrastructure support, and incident response qualify for STEM OPT when backed by a degree in computer science, information systems, or a related CIP-coded field. Your 24-month STEM OPT extension applies as long as your employer is enrolled in E-Verify and you complete a signed I-983 training plan tied to your degree.
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IT Operations Analyst
This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas.
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
The IT Operations Analyst supports stability, compliance, and continuous improvement of the organization’s IT control environment, with a primary focus on SOX compliance, governance, and operational process support. This role assists in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements.
The position works closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities. The IT Operations Analyst helps identify compliance gaps, supports audit readiness, and contributes to operational discipline and process improvement across IT services.
Responsibilities
Security, Compliance, and Governance
- Facilitate quarterly security reviews to evaluate the effectiveness of IT and security controls, report findings, and drive action plans to address identified risks and gaps.
- Manage and coordinate SOX compliance requests, including documentation, approvals, and guidance to ensure adherence to regulatory requirements and internal control standards.
- Oversee governance of security policies, standards, procedures, and guidelines by leading required reviews, updates, approvals, and organizational alignment.
- Partner closely with internal audit, security, and risk teams to support audits, assessments, and governance activities by preparing documentation, providing evidence, and resolving findings.
- Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations.
- Serve as a liaison between IT, vendors, and business departments to coordinate the implementation of new IT controls, strengthen operational discipline, and promote risk awareness across teams and service partners.
IT Operations
- Support daily IT operations by monitoring system, application, and infrastructure performance to help maintain availability and reliability.
- Identify operational issues and performance trends, assist with troubleshooting, and support corrective actions to improve service stability.
- Assist in incident management processes by helping coordinate issue resolution, escalating major incidents when needed, and supporting communication efforts.
- Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures.
- Participate in change review meetings and provide coordination support for approvals and follow-up activities.
- Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.
- Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.
Change Management
- Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures.
- Participate in change review meetings and provide coordination support for approvals and follow-up activities.
Data Analysis
- Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.
- Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.
Knowledge, skills & abilities requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.
- 3–5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes.
- Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes.
- Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams.
- Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders.
- Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives.
- Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability.
Competencies & attributes
- Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects.
- Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past.
- Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info.
- Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination.
Working conditions & physical requirements
This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.
Benefits
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
#LI-Hybrid
Overview
IT Operations Analyst
This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano Texas.
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
The IT Operations Analyst supports stability, compliance, and continuous improvement of the organization’s IT control environment, with a primary focus on SOX compliance, governance, and operational process support. This role assists in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements.
The position works closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities. The IT Operations Analyst helps identify compliance gaps, supports audit readiness, and contributes to operational discipline and process improvement across IT services.
Responsibilities
Security, Compliance, and Governance
- Facilitate quarterly security reviews to evaluate the effectiveness of IT and security controls, report findings, and drive action plans to address identified risks and gaps.
- Manage and coordinate SOX compliance requests, including documentation, approvals, and guidance to ensure adherence to regulatory requirements and internal control standards.
- Oversee governance of security policies, standards, procedures, and guidelines by leading required reviews, updates, approvals, and organizational alignment.
- Partner closely with internal audit, security, and risk teams to support audits, assessments, and governance activities by preparing documentation, providing evidence, and resolving findings.
- Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations.
- Serve as a liaison between IT, vendors, and business departments to coordinate the implementation of new IT controls, strengthen operational discipline, and promote risk awareness across teams and service partners.
IT Operations
- Support daily IT operations by monitoring system, application, and infrastructure performance to help maintain availability and reliability.
- Identify operational issues and performance trends, assist with troubleshooting, and support corrective actions to improve service stability.
- Assist in incident management processes by helping coordinate issue resolution, escalating major incidents when needed, and supporting communication efforts.
- Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures.
- Participate in change review meetings and provide coordination support for approvals and follow-up activities.
- Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.
- Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.
Change Management
- Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures.
- Participate in change review meetings and provide coordination support for approvals and follow-up activities.
Data Analysis
- Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.
- Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.
Knowledge, skills & abilities requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.
- 3–5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes.
- Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes.
- Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams.
- Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders.
- Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives.
- Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability.
Competencies & attributes
- Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects.
- Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past.
- Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info.
- Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination.
Working conditions & physical requirements
This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.
Benefits
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
#LI-Hybrid
See all 48+ STEM OPT IT Operations Analyst Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as an IT Operations Analyst
Verify your degree's CIP code eligibility
Check USCIS's STEM Designated Degree Program List to confirm your degree's CIP code qualifies before applying. Degrees in computer science, information systems, and management information systems are commonly listed, but not all IT-adjacent fields are included.
Confirm E-Verify enrollment before accepting offers
Ask your recruiter or HR contact to confirm E-Verify enrollment during the offer stage, not after. An employer can want to hire you and still be ineligible if they haven't completed E-Verify registration, which delays your start date.
Align your I-983 training plan to the analyst role
Your I-983 must map learning objectives directly to your IT Operations Analyst duties, such as incident response workflows, monitoring tools, or infrastructure management. Generic training plans draw DSO scrutiny and can delay extension approval.
Target employers with infrastructure and NOC teams
IT Operations Analyst roles sit inside network operations, cloud infrastructure, and IT service management functions. Use Migrate Mate to filter for employers who have actively hired in these practice areas and are set up to support STEM OPT authorization.
Use OFLC Wage Search to benchmark your offer
Look up the prevailing wage for your SOC code and work location using the OFLC Wage Search before finalizing your offer. STEM OPT doesn't set a wage floor, but knowing the prevailing wage helps you evaluate whether the role is structured for future H-1B visa sponsorship.
Submit your STEM OPT extension application 90 days early
File your STEM OPT extension with USCIS at least 90 days before your initial OPT expires. If you file on time and your OPT expires while the application is pending, your work authorization automatically continues for up to 180 days.
Frequently Asked Questions
Does an IT Operations Analyst role qualify for the STEM OPT extension?
It can, but eligibility depends on two factors: your degree's CIP code must appear on the USCIS STEM Designated Degree Program List, and your job duties must connect to that degree field. Roles involving system monitoring, infrastructure management, or IT service operations typically satisfy the connection requirement when tied to a degree in computer science, information systems, or a related discipline.
How do I verify that an employer is enrolled in E-Verify?
E-Verify maintains a public employer search tool where you can look up a company by name or FEIN to confirm enrollment. Ask the employer directly during the offer stage and request their E-Verify company ID. If an employer isn't enrolled, they cannot legally employ you on a STEM OPT extension, and enrollment can take several weeks to complete.
What should my I-983 training plan include for an IT Operations Analyst role?
Your I-983 must describe how the role's day-to-day responsibilities connect to your STEM degree. For an IT Operations Analyst position, that means detailing learning objectives around topics like incident response, network monitoring, system reliability, or cloud infrastructure management. Vague descriptions such as 'general IT support' aren't sufficient. Your DSO and employer both sign the form, and USCIS can request it during an audit.
What happens to my work authorization if my OPT expires while my STEM extension is pending?
If you file your STEM OPT extension application before your initial OPT end date, your work authorization continues automatically for up to 180 days while USCIS processes the application. This cap-gap provision only applies if you filed on time. If you miss the filing deadline, your authorization lapses immediately and you cannot continue working until USCIS approves the extension.
Where can I find IT Operations Analyst jobs that support STEM OPT?
Migrate Mate lists IT Operations Analyst roles at employers that meet STEM OPT eligibility requirements, including E-Verify enrollment. You can filter by role type and location to find positions where the employer is already set up to sponsor or support work-authorized candidates, which removes a significant barrier early in the process.