STEM OPT IT Operations Analyst Jobs
IT Operations Analyst roles in system monitoring, infrastructure support, and incident response qualify for STEM OPT when backed by a degree in computer science, information systems, or a related CIP-coded field. Your 24-month STEM OPT extension applies as long as your employer is enrolled in E-Verify and you complete a signed I-983 training plan tied to your degree.
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Job Description: We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.
Summary
The IT Operations Administrator will join Chatham’s IT Operations Team, the central hub for end-user technology support across the firm’s global organization. Partnering closely with Desktop Services, Infrastructure, Digital Workplace, and Information Security teams, this role serves as a senior technical resource responsible for delivering exceptional support, mentoring junior team members, and driving operational excellence. The primary objective of this role is to resolve complex technical issues, enhance IT service delivery through ownership of the ITSM platform, and elevate the effectiveness of the broader IT Operations team through leadership, guidance, and continuous improvement initiatives.
In This Role You Will
- Serve as a primary point of contact for inbound technical support requests via phone, secure chat, walk-up interactions, and email.
- Utilize advanced troubleshooting and diagnostic techniques to identify root causes and resolve technical issues efficiently.
- Take ownership of complex and escalated support tickets, coordinating across technology teams to drive timely resolution.
- Build trust with end users by providing exceptional customer service and clear communication throughout the support process.
- Identify recurring issues and trends, sharing insights with leadership to improve IT services, operations, and policies.
- Document all end-user interactions, troubleshooting activities, and resolutions in accordance with established standards.
- Own the administration, maintenance, and continuous improvement of Chatham’s IT service management (ITSM) platform.
- Manage ticket workflows, reporting, data integrity, knowledge base content, and overall ITSM effectiveness.
- Administer systems related to user account management, hardware inventory, software procurement, and related operational processes.
- Conduct audits to ensure ticket quality, system accuracy, and compliance with IT operational standards.
- Deliver meaningful operational reporting and insights to IT leadership.
- Mentor and coach IT Operations Analysts, helping develop their technical skills, troubleshooting capabilities, and professional growth.
- Provide guidance on escalation decisions and complex support scenarios.
- Contribute to knowledge management initiatives, team training efforts, and process improvements that strengthen team performance.
Your Impact
- Serve as a senior technical leader within IT Operations, helping ensure employees receive timely and effective support.
- Resolve complex end-user issues that require advanced troubleshooting and cross-functional collaboration.
- Strengthen the capabilities of the IT Operations team through mentorship, coaching, and knowledge sharing.
- Drive operational excellence through ownership and optimization of the ITSM platform.
- Improve service quality and organizational efficiency by identifying trends, root causes, and opportunities for continuous improvement.
- Provide leadership with actionable operational data and insights that support informed decision-making.
- Partner closely with Desktop Services, Infrastructure, Digital Workplace, Information Security, and other technology stakeholders to ensure successful outcomes.
- Help maintain a reliable technology environment that enables Chatham employees to serve clients effectively and efficiently.
Contributors To Your Success
- CompTIA A+ certification or equivalent demonstrated experience in an IT support environment.
- Proven experience resolving complex technical issues independently with minimal supervision.
- Strong proficiency with Microsoft Active Directory and PowerShell scripting.
- Advanced working knowledge of Microsoft 365 and Microsoft Office applications.
- Excellent verbal and written communication skills, with the ability to tailor messaging to technical and non-technical audiences.
- Demonstrated experience mentoring, coaching, or developing colleagues in a professional setting.
- Strong analytical, organizational, and time management skills.
- Ability to manage multiple competing priorities in a fast-paced environment.
- Comfort working on-site in a collaborative office environment.
- Availability to participate in a rotating after-hours on-call schedule.
- Experience administering an ITSM platform such as Freshservice, ServiceNow, or Jira Service Management preferred.
- Familiarity with networking fundamentals and information security concepts preferred.
- Experience with enterprise endpoint management tools preferred.
- Demonstrated success leading process improvement, automation, or operational efficiency initiatives preferred.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred, or equivalent combination of education and experience.
- Service-oriented mindset with a strong commitment to helping others succeed.
- Collaborative leadership style with the ability to elevate team performance and foster a positive culture.
- Strong accountability, composure, and sound judgment in complex situations.
About Chatham Financial
Chatham Financial is the leading independent capital markets advisor, delivering an integrated blend of expert advice and powerful technology to help you reduce risk and seize opportunity. With decades of capital markets strategy, execution, monitoring, and performance expertise, we serve as an unwavering advocate for your best interests and your innovation partner. Our technology platform unifies data across assets, debt, and derivatives, giving you unmatched agility, transparency, and insight.
It’s clear ahead.
Our commitment is to carry that light forward in every partnership, every solution, and every market we serve. We help guide the way—giving clients the insight and momentum to move forward with confidence, no matter what lies ahead.
Overview
Job Description: We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.
Summary
The IT Operations Administrator will join Chatham’s IT Operations Team, the central hub for end-user technology support across the firm’s global organization. Partnering closely with Desktop Services, Infrastructure, Digital Workplace, and Information Security teams, this role serves as a senior technical resource responsible for delivering exceptional support, mentoring junior team members, and driving operational excellence. The primary objective of this role is to resolve complex technical issues, enhance IT service delivery through ownership of the ITSM platform, and elevate the effectiveness of the broader IT Operations team through leadership, guidance, and continuous improvement initiatives.
In This Role You Will
- Serve as a primary point of contact for inbound technical support requests via phone, secure chat, walk-up interactions, and email.
- Utilize advanced troubleshooting and diagnostic techniques to identify root causes and resolve technical issues efficiently.
- Take ownership of complex and escalated support tickets, coordinating across technology teams to drive timely resolution.
- Build trust with end users by providing exceptional customer service and clear communication throughout the support process.
- Identify recurring issues and trends, sharing insights with leadership to improve IT services, operations, and policies.
- Document all end-user interactions, troubleshooting activities, and resolutions in accordance with established standards.
- Own the administration, maintenance, and continuous improvement of Chatham’s IT service management (ITSM) platform.
- Manage ticket workflows, reporting, data integrity, knowledge base content, and overall ITSM effectiveness.
- Administer systems related to user account management, hardware inventory, software procurement, and related operational processes.
- Conduct audits to ensure ticket quality, system accuracy, and compliance with IT operational standards.
- Deliver meaningful operational reporting and insights to IT leadership.
- Mentor and coach IT Operations Analysts, helping develop their technical skills, troubleshooting capabilities, and professional growth.
- Provide guidance on escalation decisions and complex support scenarios.
- Contribute to knowledge management initiatives, team training efforts, and process improvements that strengthen team performance.
Your Impact
- Serve as a senior technical leader within IT Operations, helping ensure employees receive timely and effective support.
- Resolve complex end-user issues that require advanced troubleshooting and cross-functional collaboration.
- Strengthen the capabilities of the IT Operations team through mentorship, coaching, and knowledge sharing.
- Drive operational excellence through ownership and optimization of the ITSM platform.
- Improve service quality and organizational efficiency by identifying trends, root causes, and opportunities for continuous improvement.
- Provide leadership with actionable operational data and insights that support informed decision-making.
- Partner closely with Desktop Services, Infrastructure, Digital Workplace, Information Security, and other technology stakeholders to ensure successful outcomes.
- Help maintain a reliable technology environment that enables Chatham employees to serve clients effectively and efficiently.
Contributors To Your Success
- CompTIA A+ certification or equivalent demonstrated experience in an IT support environment.
- Proven experience resolving complex technical issues independently with minimal supervision.
- Strong proficiency with Microsoft Active Directory and PowerShell scripting.
- Advanced working knowledge of Microsoft 365 and Microsoft Office applications.
- Excellent verbal and written communication skills, with the ability to tailor messaging to technical and non-technical audiences.
- Demonstrated experience mentoring, coaching, or developing colleagues in a professional setting.
- Strong analytical, organizational, and time management skills.
- Ability to manage multiple competing priorities in a fast-paced environment.
- Comfort working on-site in a collaborative office environment.
- Availability to participate in a rotating after-hours on-call schedule.
- Experience administering an ITSM platform such as Freshservice, ServiceNow, or Jira Service Management preferred.
- Familiarity with networking fundamentals and information security concepts preferred.
- Experience with enterprise endpoint management tools preferred.
- Demonstrated success leading process improvement, automation, or operational efficiency initiatives preferred.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred, or equivalent combination of education and experience.
- Service-oriented mindset with a strong commitment to helping others succeed.
- Collaborative leadership style with the ability to elevate team performance and foster a positive culture.
- Strong accountability, composure, and sound judgment in complex situations.
About Chatham Financial
Chatham Financial is the leading independent capital markets advisor, delivering an integrated blend of expert advice and powerful technology to help you reduce risk and seize opportunity. With decades of capital markets strategy, execution, monitoring, and performance expertise, we serve as an unwavering advocate for your best interests and your innovation partner. Our technology platform unifies data across assets, debt, and derivatives, giving you unmatched agility, transparency, and insight.
It’s clear ahead.
Our commitment is to carry that light forward in every partnership, every solution, and every market we serve. We help guide the way—giving clients the insight and momentum to move forward with confidence, no matter what lies ahead.
See all 58+ STEM OPT IT Operations Analyst Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as an IT Operations Analyst
Verify your degree's CIP code eligibility
Check USCIS's STEM Designated Degree Program List to confirm your degree's CIP code qualifies before applying. Degrees in computer science, information systems, and management information systems are commonly listed, but not all IT-adjacent fields are included.
Confirm E-Verify enrollment before accepting offers
Ask your recruiter or HR contact to confirm E-Verify enrollment during the offer stage, not after. An employer can want to hire you and still be ineligible if they haven't completed E-Verify registration, which delays your start date.
Align your I-983 training plan to the analyst role
Your I-983 must map learning objectives directly to your IT Operations Analyst duties, such as incident response workflows, monitoring tools, or infrastructure management. Generic training plans draw DSO scrutiny and can delay extension approval.
Target employers with infrastructure and NOC teams
IT Operations Analyst roles sit inside network operations, cloud infrastructure, and IT service management functions. Use Migrate Mate to filter for employers who have actively hired in these practice areas and are set up to support STEM OPT authorization.
Use OFLC Wage Search to benchmark your offer
Look up the prevailing wage for your SOC code and work location using the OFLC Wage Search before finalizing your offer. STEM OPT doesn't set a wage floor, but knowing the prevailing wage helps you evaluate whether the role is structured for future H-1B visa sponsorship.
Submit your STEM OPT extension application 90 days early
File your STEM OPT extension with USCIS at least 90 days before your initial OPT expires. If you file on time and your OPT expires while the application is pending, your work authorization automatically continues for up to 180 days.
Frequently Asked Questions
Does an IT Operations Analyst role qualify for the STEM OPT extension?
It can, but eligibility depends on two factors: your degree's CIP code must appear on the USCIS STEM Designated Degree Program List, and your job duties must connect to that degree field. Roles involving system monitoring, infrastructure management, or IT service operations typically satisfy the connection requirement when tied to a degree in computer science, information systems, or a related discipline.
How do I verify that an employer is enrolled in E-Verify?
E-Verify maintains a public employer search tool where you can look up a company by name or FEIN to confirm enrollment. Ask the employer directly during the offer stage and request their E-Verify company ID. If an employer isn't enrolled, they cannot legally employ you on a STEM OPT extension, and enrollment can take several weeks to complete.
What should my I-983 training plan include for an IT Operations Analyst role?
Your I-983 must describe how the role's day-to-day responsibilities connect to your STEM degree. For an IT Operations Analyst position, that means detailing learning objectives around topics like incident response, network monitoring, system reliability, or cloud infrastructure management. Vague descriptions such as 'general IT support' aren't sufficient. Your DSO and employer both sign the form, and USCIS can request it during an audit.
What happens to my work authorization if my OPT expires while my STEM extension is pending?
If you file your STEM OPT extension application before your initial OPT end date, your work authorization continues automatically for up to 180 days while USCIS processes the application. This cap-gap provision only applies if you filed on time. If you miss the filing deadline, your authorization lapses immediately and you cannot continue working until USCIS approves the extension.
Where can I find IT Operations Analyst jobs that support STEM OPT?
Migrate Mate lists IT Operations Analyst roles at employers that meet STEM OPT eligibility requirements, including E-Verify enrollment. You can filter by role type and location to find positions where the employer is already set up to sponsor or support work-authorized candidates, which removes a significant barrier early in the process.