STEM OPT Help Desk Technician Jobs
Help Desk Technician roles qualify for STEM OPT when your degree maps to an eligible CIP code in computer science, information technology, or a related field. Your employer must be enrolled in E-Verify, and the 24-month extension gives you up to 36 months total to build U.S. work experience while transitioning toward long-term sponsorship.
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Why Redpath?
At Redpath, you’ll be valued for who you are and supported in where you’re going. We’ve created a culture rooted in trust, teamwork, and genuine relationships, where caring is at the core of how we treat each other and our clients. You’ll do meaningful work here with people who bring a positive, solution-focused mindset to every challenge. Our team is proactive in all we do, taking initiative, clearing roadblocks, and staying ahead for our clients and each other. Here, your voice matters, your growth is a priority, and your work drives real impact. We’re driven to improve, grow, and deliver excellence together, personally and professionally. This isn’t just a job. It’s a place to build a career and a community.
Responsibilities
- Provide end user computer and first level help desk support to resolve computer hardware and software issues
- Deploy, configure, and manage endpoint hardware including desktops, laptops, and mobile devices using remote management tools, such as N-able, PDQ Connect, and SmartDeploy
- Install, update, and administer software including Microsoft 365 Office, cloud-based applications, and firm-specific tools including Thomson Reuters GoFileRoom and Engagement Manager
- Answer, troubleshoot, document and escalate support calls as needed
- Track and maintain IT asset inventory, including hardware lifecycle and software licensing
What You Need to Be Successful
- Associates or Bachelor’s Degree in computer related area, or commensurate work experience in relevant areas
- Hardware knowledge – Desktops, laptops, printers and other peripherals
- Software knowledge – Microsoft Windows 11, Microsoft 365 (Teams, SharePoint, OneDrive, Outlook), and cloud-based platforms
- Strong written and verbal communication skills; able to communicate in a professional manner across all functional business areas, both local and remote
- Capacity to manage multiple tasks
- Positive attitude and willingness to work in a team environment
Other
- On occasion this position will require local travel to other sites depending on business needs
About Redpath and Company:
- Caring - We show genuine care for our clients and colleagues through meaningful relationships, collaboration, and a constant commitment to adding value in everything we do.
- Proactive - We take initiative, resolve potential obstacles, and are intentional with solutions provided to stay ahead of challenges and opportunities for our clients.
- Positive - We cultivate a solution-oriented culture that embraces change, encourages collaboration, and thrives in the face of challenges.
- Driven - We maintain an unwavering focus on excellence, consistently improving and delivering beyond expectations across all our projects.
Redpath and Company helps clients make more informed decisions that contribute to their financial well-being by providing proactive, innovative, and value-driven CPA and advisory services for closely-held businesses, private equity, government entities, and nonprofit organizations. Core commercial industries served include manufacturing and distribution; construction, real estate, and engineering; and technology. Areas of service expertise include audit and assurance; personal, business, and international tax; state and local tax; sales and use tax; and succession and estate planning. Redpath also guides clients throughout the entire business life cycle with performance optimization and process improvement; M&A advisory, including corporate and deal strategy, due diligence (financial, tax, operations, and IT), financial modeling, and M&A integration; accounting and management outsourcing; and valuations. The firm was founded in 1971. With offices located in St. Paul and White Bear Lake, Minnesota, the firm ranks as one of the top CPA and advisory firms in Minnesota. Redpath is a member of HLB International, a global network of independent advisory and accounting firms.
- Medical, Dental, and Vision plans
- HSA and FSA
- Voluntary Long-Term Disability
- Company paid Short-Term Disability
- Paid parenting leave
- 401k plan with company match after 6 months of service
Redpath and Company is an equal opportunity employer, and we use E-Verify to confirm the identity and employment eligibility of all new hires.
IT Help Desk Technician
Why Redpath?
At Redpath, you’ll be valued for who you are and supported in where you’re going. We’ve created a culture rooted in trust, teamwork, and genuine relationships, where caring is at the core of how we treat each other and our clients. You’ll do meaningful work here with people who bring a positive, solution-focused mindset to every challenge. Our team is proactive in all we do, taking initiative, clearing roadblocks, and staying ahead for our clients and each other. Here, your voice matters, your growth is a priority, and your work drives real impact. We’re driven to improve, grow, and deliver excellence together, personally and professionally. This isn’t just a job. It’s a place to build a career and a community.
Responsibilities
- Provide end user computer and first level help desk support to resolve computer hardware and software issues
- Deploy, configure, and manage endpoint hardware including desktops, laptops, and mobile devices using remote management tools, such as N-able, PDQ Connect, and SmartDeploy
- Install, update, and administer software including Microsoft 365 Office, cloud-based applications, and firm-specific tools including Thomson Reuters GoFileRoom and Engagement Manager
- Answer, troubleshoot, document and escalate support calls as needed
- Track and maintain IT asset inventory, including hardware lifecycle and software licensing
What You Need to Be Successful
- Associates or Bachelor’s Degree in computer related area, or commensurate work experience in relevant areas
- Hardware knowledge – Desktops, laptops, printers and other peripherals
- Software knowledge – Microsoft Windows 11, Microsoft 365 (Teams, SharePoint, OneDrive, Outlook), and cloud-based platforms
- Strong written and verbal communication skills; able to communicate in a professional manner across all functional business areas, both local and remote
- Capacity to manage multiple tasks
- Positive attitude and willingness to work in a team environment
Other
- On occasion this position will require local travel to other sites depending on business needs
About Redpath and Company:
- Caring - We show genuine care for our clients and colleagues through meaningful relationships, collaboration, and a constant commitment to adding value in everything we do.
- Proactive - We take initiative, resolve potential obstacles, and are intentional with solutions provided to stay ahead of challenges and opportunities for our clients.
- Positive - We cultivate a solution-oriented culture that embraces change, encourages collaboration, and thrives in the face of challenges.
- Driven - We maintain an unwavering focus on excellence, consistently improving and delivering beyond expectations across all our projects.
Redpath and Company helps clients make more informed decisions that contribute to their financial well-being by providing proactive, innovative, and value-driven CPA and advisory services for closely-held businesses, private equity, government entities, and nonprofit organizations. Core commercial industries served include manufacturing and distribution; construction, real estate, and engineering; and technology. Areas of service expertise include audit and assurance; personal, business, and international tax; state and local tax; sales and use tax; and succession and estate planning. Redpath also guides clients throughout the entire business life cycle with performance optimization and process improvement; M&A advisory, including corporate and deal strategy, due diligence (financial, tax, operations, and IT), financial modeling, and M&A integration; accounting and management outsourcing; and valuations. The firm was founded in 1971. With offices located in St. Paul and White Bear Lake, Minnesota, the firm ranks as one of the top CPA and advisory firms in Minnesota. Redpath is a member of HLB International, a global network of independent advisory and accounting firms.
- Medical, Dental, and Vision plans
- HSA and FSA
- Voluntary Long-Term Disability
- Company paid Short-Term Disability
- Paid parenting leave
- 401k plan with company match after 6 months of service
Redpath and Company is an equal opportunity employer, and we use E-Verify to confirm the identity and employment eligibility of all new hires.
See all STEM OPT Help Desk Technician Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Help Desk Technician
Verify your CIP code before applying
Check that your STEM degree's CIP code appears on the DHS STEM Designated Degree Program List. Information technology and computer science codes commonly support Help Desk roles, but applied vs. pure science distinctions can trip up eligibility at the DSO review stage.
Confirm E-Verify enrollment before accepting offers
Ask hiring managers directly whether the company is enrolled in E-Verify before you accept. STEM OPT requires it, and many smaller IT support shops or managed service providers are not enrolled, which disqualifies the placement regardless of how well the role fits your training plan.
Target employers with IT infrastructure teams
Help Desk roles at companies running internal IT departments are far more likely to file I-983 training plans than staffing agencies placing contractors. Search Migrate Mate to find employers with active STEM OPT and E-Verify compliance already in place for technical support positions.
Draft your I-983 around measurable learning objectives
Your training plan must connect daily help desk duties to STEM-field learning goals. Map ticket resolution workflows, system administration tasks, and troubleshooting protocols to specific technical competencies. Generic job descriptions get returned for revision by DSOs and delay your OPT start date.
Use O*NET to align your job title to STEM criteria
Pull the Help Desk Technician occupation profile from O*NET to confirm the role's technology and science task descriptions match your degree field. Employers sometimes title roles loosely, and the O*NET profile gives you sourced language to use when your DSO questions whether the position qualifies.
Ask about H-1B sponsorship timelines during interviews
STEM OPT gives you up to 36 months, but H-1B visa registration opens in March each year for an October 1 start. Ask whether the employer has sponsored H-1B petitions for IT support staff before, so you can plan around the cap-gap window without losing continuous work authorization.
Frequently Asked Questions
Does a Help Desk Technician role qualify for the STEM OPT extension?
It depends on your degree's CIP code, not just the job title. If your degree is in computer science, information systems, or a related STEM field listed on the DHS Designated Degree Program List, and the Help Desk role involves applying that technical knowledge, your DSO can approve the STEM OPT extension. Roles that are purely administrative without a technical component may not qualify.
Does my Help Desk Technician employer need to be enrolled in E-Verify?
Yes. E-Verify enrollment is a hard requirement for STEM OPT, not a preference. Before signing an offer, ask the hiring manager or HR to confirm the company's E-Verify employer ID. If they can't provide it or say they'll enroll later, your DSO cannot approve the I-983 and your extension will be blocked. Use Migrate Mate to find Help Desk roles already filtered to E-Verify-enrolled employers.
What goes into the I-983 training plan for a Help Desk Technician?
The I-983 requires your employer to describe specific training goals tied to your STEM degree field, not just a job description. For Help Desk roles, that means documenting how ticket management systems, network troubleshooting, hardware diagnostics, or endpoint security work connect to your degree's technical competencies. Vague plans get rejected by DSOs. Your employer must also sign off that they have the capacity to provide that training.
What happens to my STEM OPT if my Help Desk Technician employer loses E-Verify status?
If your employer's E-Verify participation is terminated during your STEM OPT period, you lose authorization to continue working for them and must notify your DSO within five business days. USCIS requires you to either transfer to a new E-Verify-enrolled employer or face a gap in valid work authorization. This is why confirming active enrollment before accepting an offer matters, not just at hiring.
Can I use cap-gap to keep working as a Help Desk Technician while my H-1B is pending?
Yes, if your H-1B petition is filed before your STEM OPT EAD expires, cap-gap automatically extends your work authorization through September 30 of the fiscal year your H-1B is set to start. You can continue working in your Help Desk role without interruption, but your employer must have filed the H-1B petition on time. Check the USCIS cap-gap guidance to confirm your EAD extension is reflected correctly on your I-20.