STEM OPT Technical Support Engineer Jobs
Technical Support Engineer roles qualify for STEM OPT when your degree is in computer science, information technology, or a related CIP-coded field. The 24-month extension gives you up to 36 months total to build U.S. work experience, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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Get Access To All JobsINTRODUCTION
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
Minimum Education Requirement
This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.
What You Will Be Doing
- You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
- Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
BASIC QUALIFICATIONS
- 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
- SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
- SQL query performance troubleshooting and query plan analysis.
- Proficient in data modeling concepts.
- Ability to chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.
- Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
PREFERRED QUALIFICATIONS
- Supporting a cloud service in production.
- Experience working with Snowflake, Redshift, or BigQuery.
- Knowledge of GCP or AWS.
- Startup experience.
Additional Job details
The base salary range for this position is $90k - $115k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.
If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can't articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don't satisfy 100% of the job requirements.
About us:
Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Come join us!
Benefits For Our Full-Time Employees:
- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.
Our Privacy Practices
When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma's Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).
Sigma's use of AI
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
INTRODUCTION
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
Minimum Education Requirement
This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.
What You Will Be Doing
- You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
- Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
BASIC QUALIFICATIONS
- 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
- SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
- SQL query performance troubleshooting and query plan analysis.
- Proficient in data modeling concepts.
- Ability to chart data into logical visualizations.
- A proven track record of building trust with customers and bringing issues to resolution quickly.
- Excellent verbal and written communication skills.
- A strong desire to build scalable processes for issue resolution — documenting common patterns and building tooling for diagnosing issues.
- Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
PREFERRED QUALIFICATIONS
- Supporting a cloud service in production.
- Experience working with Snowflake, Redshift, or BigQuery.
- Knowledge of GCP or AWS.
- Startup experience.
Additional Job details
The base salary range for this position is $90k - $115k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.
If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can't articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don't satisfy 100% of the job requirements.
About us:
Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Come join us!
Benefits For Our Full-Time Employees:
- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.
Our Privacy Practices
When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma's Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).
Sigma's use of AI
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
See all 726+ STEM OPT Technical Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Technical Support Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Engineer
Verify your CIP code matches the role
Check your degree's CIP code against USCIS's STEM Designated Degree Program List before applying. Computer science, information systems, and computer engineering codes typically qualify, but a mismatch between your transcript and the role's technical requirements can trigger a DSO denial.
Confirm E-Verify enrollment before accepting offers
Ask your hiring manager or recruiter to provide the company's E-Verify Company ID number. An employer can want to hire you and still be ineligible if they haven't enrolled. E-Verify enrollment is a hard requirement, not a formality you can work around after starting.
Target employers with active H-1B filing history
Technical support roles sit in a sponsorship gray zone where some employers file routinely and others never have. Use Migrate Mate to filter for companies that have filed LCAs for technical support or IT operations roles, so you're not discovering sponsorship barriers at the offer stage.
Build your I-983 training plan around measurable outcomes
Your I-983 must document how the Technical Support Engineer role relates to your STEM degree. List specific technical skills you'll develop, such as systems diagnostics, network troubleshooting, or ticketing platform administration. Vague plans citing only soft skills are the leading cause of DSO rejections.
Use the OFLC Wage Search to anchor your salary negotiation
Your employer's LCA must certify a wage at or above the prevailing wage for your SOC code and work location. Pull the prevailing wage for Technical Support Engineers in your target city from the OFLC Wage Search before you negotiate, so you know the floor the employer is already committed to meeting.
File your extension 90 days before OPT expires
Your DSO must receive your extension request no later than 90 days before your OPT end date. Late submissions can't be backdated and will leave a gap in your work authorization. USCIS then has up to 90 days to adjudicate, so the filing window is tighter than most students realize.
Frequently Asked Questions
Does a Technical Support Engineer role qualify for STEM OPT?
Yes, if your degree is in a STEM-designated field such as computer science, information technology, computer engineering, or information systems, and the role directly applies that training. The job must appear on or map to an approved SOC code, and your DSO will verify that the position aligns with your CIP code before approving your I-983. O*NET classifies Technical Support Engineers under computer occupations, which typically satisfies this alignment requirement.
What does the E-Verify requirement mean for Technical Support Engineer job searches?
Every employer who hires you on STEM OPT must be enrolled in E-Verify. This is a federal electronic employment eligibility verification system, and enrollment is mandatory regardless of company size or industry. You can ask a recruiter for the company's E-Verify ID or request written confirmation before signing an offer. Migrate Mate filters job listings to show employers who meet this requirement, which removes the guesswork from your search.
What goes into the I-983 training plan for a Technical Support Engineer?
Your I-983 must describe the specific technical skills you'll develop in the role, how those skills connect to your STEM degree, and what measurable learning goals the employer is committing to. For a Technical Support Engineer, this typically means documenting training in areas like systems troubleshooting, software diagnostics, network support, or customer-facing technical escalation processes. Your employer's supervisor signs the form, making their commitment official before your DSO approves the extension.
How does cap-gap protection apply if I'm a Technical Support Engineer waiting on H-1B?
If your employer files an H-1B visa petition on your behalf before your OPT expires and your registration is selected, cap-gap automatically extends your STEM OPT work authorization through September 30 of the fiscal year the H-1B takes effect. You can continue working in your Technical Support Engineer role during this period without any gap, as long as you remain employed by the same petitioning employer. USCIS issues no separate document for cap-gap; your I-20 with the cap-gap annotation serves as proof.
Can I work remotely as a Technical Support Engineer on STEM OPT?
Remote work is permitted on STEM OPT, but the location of your actual worksite must be reported accurately on your I-983 and reflected in your employer's LCA. If you move to a different city or state, the prevailing wage on the LCA may need to be updated to match the new location's DOL wage level. Your DSO should be notified of any material change to your work location, and your employer is responsible for maintaining compliant LCA conditions throughout your authorization period.