STEM OPT Technical Support Engineer Jobs
Technical Support Engineer roles qualify for STEM OPT when your degree is in computer science, information technology, or a related CIP-coded field. The 24-month extension gives you up to 36 months total to build U.S. work experience, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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Get Access To All JobsINTRODUCTION
“Everyone can make a change, we encourage innovation.”
HeyGears was founded in 2015 as an innovative company devoted to providing digital manufacturing solutions across various industries. We are focused on 3D printing, software development, materials, and big-data handling. HeyGears believes in a product development process deeply rooted in digitalization and practical applications across industries. We strive to create integrated solutions with our hardware, software, material, and service platforms, bringing advanced technology into daily life.
ROLE AND RESPONSIBILITIES
We are seeking a highly skilled Technical Support Engineer to provide technical assistance and support for our clients who use our 3D printing products. The ideal candidate should have a strong technical background in 3D printing, excellent communication skills, and be passionate about providing exceptional customer service. The candidate should also be able to learn HeyGears technology quickly and be flexible with a dynamic, growing company.
We need you to:
- Assist clients with installation, setup, and troubleshooting of 3D printing products to ensure smooth and efficient operations.
- Respond promptly and professionally to customer inquiries and provide timely resolution of issues to maintain high levels of customer satisfaction.
- Collaborate with the R&D team to identify, troubleshoot, and resolve technical issues to ensure product optimization and performance.
- Deliver comprehensive training sessions to customers on the proper use of 3D printing products to enhance their technical skills.
- Develop and maintain technical documentation and support materials to enable efficient resolution of customer issues and facilitate knowledge transfer within the team.
- Monitor customer feedback and identify areas for improvement to ensure continuous product and service improvement.
BASIC QUALIFICATIONS
We would like you to have:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field, or 2 equivalent practical experience.
- At least 1 year of experience in a technical support-related environment, preferably in the 3D printing industry.
- Strong technical knowledge of 3D printing technology, including hardware and software, with experience in diagnosing and resolving complex technical issues.
- Excellent communication and problem-solving skills to interact professionally with customers and team members to achieve positive outcomes.
- Ability to work independently and as part of a team to ensure effective collaboration and high-quality results.
- Strong attention to detail and ability to prioritize tasks to effectively manage multiple responsibilities.
- Willingness to travel for on-site support if needed.
WHAT WE WILL PROVIDE
- 100% covered health, dental, and vision PPO insurance
- 401(k) retirement plan, quarterly dispatch bonus, and year-end discretionary bonus
- PTO, 11 public holidays, paid sick leaves, etc.
- Company events, team building activities, and so on
- Great learning opportunities with worldwide industry experts
LOCATION
Location: Chicago
JOB TYPE
Job Type: Full-time
PAY
Pay: From $65,000.00 per year
BENEFITS
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
WORK LOCATION
Work Location: On the road
INTRODUCTION
“Everyone can make a change, we encourage innovation.”
HeyGears was founded in 2015 as an innovative company devoted to providing digital manufacturing solutions across various industries. We are focused on 3D printing, software development, materials, and big-data handling. HeyGears believes in a product development process deeply rooted in digitalization and practical applications across industries. We strive to create integrated solutions with our hardware, software, material, and service platforms, bringing advanced technology into daily life.
ROLE AND RESPONSIBILITIES
We are seeking a highly skilled Technical Support Engineer to provide technical assistance and support for our clients who use our 3D printing products. The ideal candidate should have a strong technical background in 3D printing, excellent communication skills, and be passionate about providing exceptional customer service. The candidate should also be able to learn HeyGears technology quickly and be flexible with a dynamic, growing company.
We need you to:
- Assist clients with installation, setup, and troubleshooting of 3D printing products to ensure smooth and efficient operations.
- Respond promptly and professionally to customer inquiries and provide timely resolution of issues to maintain high levels of customer satisfaction.
- Collaborate with the R&D team to identify, troubleshoot, and resolve technical issues to ensure product optimization and performance.
- Deliver comprehensive training sessions to customers on the proper use of 3D printing products to enhance their technical skills.
- Develop and maintain technical documentation and support materials to enable efficient resolution of customer issues and facilitate knowledge transfer within the team.
- Monitor customer feedback and identify areas for improvement to ensure continuous product and service improvement.
BASIC QUALIFICATIONS
We would like you to have:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field, or 2 equivalent practical experience.
- At least 1 year of experience in a technical support-related environment, preferably in the 3D printing industry.
- Strong technical knowledge of 3D printing technology, including hardware and software, with experience in diagnosing and resolving complex technical issues.
- Excellent communication and problem-solving skills to interact professionally with customers and team members to achieve positive outcomes.
- Ability to work independently and as part of a team to ensure effective collaboration and high-quality results.
- Strong attention to detail and ability to prioritize tasks to effectively manage multiple responsibilities.
- Willingness to travel for on-site support if needed.
WHAT WE WILL PROVIDE
- 100% covered health, dental, and vision PPO insurance
- 401(k) retirement plan, quarterly dispatch bonus, and year-end discretionary bonus
- PTO, 11 public holidays, paid sick leaves, etc.
- Company events, team building activities, and so on
- Great learning opportunities with worldwide industry experts
LOCATION
Location: Chicago
JOB TYPE
Job Type: Full-time
PAY
Pay: From $65,000.00 per year
BENEFITS
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
WORK LOCATION
Work Location: On the road
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Engineer
Verify your CIP code matches the role
Check your degree's CIP code against USCIS's STEM Designated Degree Program List before applying. Computer science, information systems, and computer engineering codes typically qualify, but a mismatch between your transcript and the role's technical requirements can trigger a DSO denial.
Confirm E-Verify enrollment before accepting offers
Ask your hiring manager or recruiter to provide the company's E-Verify Company ID number. An employer can want to hire you and still be ineligible if they haven't enrolled. E-Verify enrollment is a hard requirement, not a formality you can work around after starting.
Target employers with active H-1B filing history
Technical support roles sit in a sponsorship gray zone where some employers file routinely and others never have. Use Migrate Mate to filter for companies that have filed LCAs for technical support or IT operations roles, so you're not discovering sponsorship barriers at the offer stage.
Build your I-983 training plan around measurable outcomes
Your I-983 must document how the Technical Support Engineer role relates to your STEM degree. List specific technical skills you'll develop, such as systems diagnostics, network troubleshooting, or ticketing platform administration. Vague plans citing only soft skills are the leading cause of DSO rejections.
Use the OFLC Wage Search to anchor your salary negotiation
Your employer's LCA must certify a wage at or above the prevailing wage for your SOC code and work location. Pull the prevailing wage for Technical Support Engineers in your target city from the OFLC Wage Search before you negotiate, so you know the floor the employer is already committed to meeting.
File your extension 90 days before OPT expires
Your DSO must receive your extension request no later than 90 days before your OPT end date. Late submissions can't be backdated and will leave a gap in your work authorization. USCIS then has up to 90 days to adjudicate, so the filing window is tighter than most students realize.
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Find Technical Support Engineer JobsFrequently Asked Questions
Does a Technical Support Engineer role qualify for STEM OPT?
Yes, if your degree is in a STEM-designated field such as computer science, information technology, computer engineering, or information systems, and the role directly applies that training. The job must appear on or map to an approved SOC code, and your DSO will verify that the position aligns with your CIP code before approving your I-983. O*NET classifies Technical Support Engineers under computer occupations, which typically satisfies this alignment requirement.
What does the E-Verify requirement mean for Technical Support Engineer job searches?
Every employer who hires you on STEM OPT must be enrolled in E-Verify. This is a federal electronic employment eligibility verification system, and enrollment is mandatory regardless of company size or industry. You can ask a recruiter for the company's E-Verify ID or request written confirmation before signing an offer. Migrate Mate filters job listings to show employers who meet this requirement, which removes the guesswork from your search.
What goes into the I-983 training plan for a Technical Support Engineer?
Your I-983 must describe the specific technical skills you'll develop in the role, how those skills connect to your STEM degree, and what measurable learning goals the employer is committing to. For a Technical Support Engineer, this typically means documenting training in areas like systems troubleshooting, software diagnostics, network support, or customer-facing technical escalation processes. Your employer's supervisor signs the form, making their commitment official before your DSO approves the extension.
How does cap-gap protection apply if I'm a Technical Support Engineer waiting on H-1B?
If your employer files an H-1B petition on your behalf before your OPT expires and your registration is selected, cap-gap automatically extends your STEM OPT work authorization through September 30 of the fiscal year the H-1B takes effect. You can continue working in your Technical Support Engineer role during this period without any gap, as long as you remain employed by the same petitioning employer. USCIS issues no separate document for cap-gap; your I-20 with the cap-gap annotation serves as proof.
Can I work remotely as a Technical Support Engineer on STEM OPT?
Remote work is permitted on STEM OPT, but the location of your actual worksite must be reported accurately on your I-983 and reflected in your employer's LCA. If you move to a different city or state, the prevailing wage on the LCA may need to be updated to match the new location's DOL wage level. Your DSO should be notified of any material change to your work location, and your employer is responsible for maintaining compliant LCA conditions throughout your authorization period.
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