STEM OPT Technical Support Engineer Jobs
Technical Support Engineer roles qualify for STEM OPT when your degree is in computer science, information technology, or a related CIP-coded field. The 24-month extension gives you up to 36 months total to build U.S. work experience, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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Get Access To All JobsINTRODUCTION
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
POSITION OVERVIEW
The Technical Support Engineer is responsible for providing advanced technical support and assistance to CrossCountry Mortgage (CCM) employees and CCM affiliates regarding software, hardware, network, and audio/visual technologies.
JOB RESPONSIBILITIES
- Provide escalated technical support to customers and internal teams on complex software, hardware, network, and audio/visual issues.
- Diagnose, troubleshoot, and resolve technical issues through research, testing, and collaboration with other teams.
- Configure, maintain, and troubleshoot audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
- Create and maintain detailed technical documentation and knowledge base articles for troubleshooting and resolution procedures.
- Analyze customer or system requirements and specifications to develop, modify, and implement technical solutions and enhancements.
- Conduct testing and quality assurance activities to ensure the functionality, security, and performance of systems and applications; design, develop, and test computer software and operating systems.
- Communicate technical information effectively to non-technical customers and stakeholders, providing updates and resolutions in a timely manner.
- Train customers and internal teams on new features, functionality, and best practices for software, systems, and audio/visual technologies.
QUALIFICATIONS AND SKILLS
- Bachelor’s degree in Computer Science, Information Technology, related field, and/or equivalent combination of education/experience.
- Experience in technical support or a similar role, with a knowledge of software, hardware, network, and audio/visual troubleshooting.
- Experience configuring, maintaining, and troubleshooting audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
- Knowledge of programming languages, operating systems, and software applications relevant to the role.
- Excellent communication and collaboration skills.
- Excellent problem solving skills.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).
The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
INTRODUCTION
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
POSITION OVERVIEW
The Technical Support Engineer is responsible for providing advanced technical support and assistance to CrossCountry Mortgage (CCM) employees and CCM affiliates regarding software, hardware, network, and audio/visual technologies.
JOB RESPONSIBILITIES
- Provide escalated technical support to customers and internal teams on complex software, hardware, network, and audio/visual issues.
- Diagnose, troubleshoot, and resolve technical issues through research, testing, and collaboration with other teams.
- Configure, maintain, and troubleshoot audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
- Create and maintain detailed technical documentation and knowledge base articles for troubleshooting and resolution procedures.
- Analyze customer or system requirements and specifications to develop, modify, and implement technical solutions and enhancements.
- Conduct testing and quality assurance activities to ensure the functionality, security, and performance of systems and applications; design, develop, and test computer software and operating systems.
- Communicate technical information effectively to non-technical customers and stakeholders, providing updates and resolutions in a timely manner.
- Train customers and internal teams on new features, functionality, and best practices for software, systems, and audio/visual technologies.
QUALIFICATIONS AND SKILLS
- Bachelor’s degree in Computer Science, Information Technology, related field, and/or equivalent combination of education/experience.
- Experience in technical support or a similar role, with a knowledge of software, hardware, network, and audio/visual troubleshooting.
- Experience configuring, maintaining, and troubleshooting audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
- Knowledge of programming languages, operating systems, and software applications relevant to the role.
- Excellent communication and collaboration skills.
- Excellent problem solving skills.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).
The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
See all 468+ STEM OPT Technical Support Engineer Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Engineer
Verify your CIP code matches the role
Check your degree's CIP code against USCIS's STEM Designated Degree Program List before applying. Computer science, information systems, and computer engineering codes typically qualify, but a mismatch between your transcript and the role's technical requirements can trigger a DSO denial.
Confirm E-Verify enrollment before accepting offers
Ask your hiring manager or recruiter to provide the company's E-Verify Company ID number. An employer can want to hire you and still be ineligible if they haven't enrolled. E-Verify enrollment is a hard requirement, not a formality you can work around after starting.
Target employers with active H-1B filing history
Technical support roles sit in a sponsorship gray zone where some employers file routinely and others never have. Use Migrate Mate to filter for companies that have filed LCAs for technical support or IT operations roles, so you're not discovering sponsorship barriers at the offer stage.
Build your I-983 training plan around measurable outcomes
Your I-983 must document how the Technical Support Engineer role relates to your STEM degree. List specific technical skills you'll develop, such as systems diagnostics, network troubleshooting, or ticketing platform administration. Vague plans citing only soft skills are the leading cause of DSO rejections.
Use the OFLC Wage Search to anchor your salary negotiation
Your employer's LCA must certify a wage at or above the prevailing wage for your SOC code and work location. Pull the prevailing wage for Technical Support Engineers in your target city from the OFLC Wage Search before you negotiate, so you know the floor the employer is already committed to meeting.
File your extension 90 days before OPT expires
Your DSO must receive your extension request no later than 90 days before your OPT end date. Late submissions can't be backdated and will leave a gap in your work authorization. USCIS then has up to 90 days to adjudicate, so the filing window is tighter than most students realize.
Frequently Asked Questions
Does a Technical Support Engineer role qualify for STEM OPT?
Yes, if your degree is in a STEM-designated field such as computer science, information technology, computer engineering, or information systems, and the role directly applies that training. The job must appear on or map to an approved SOC code, and your DSO will verify that the position aligns with your CIP code before approving your I-983. O*NET classifies Technical Support Engineers under computer occupations, which typically satisfies this alignment requirement.
What does the E-Verify requirement mean for Technical Support Engineer job searches?
Every employer who hires you on STEM OPT must be enrolled in E-Verify. This is a federal electronic employment eligibility verification system, and enrollment is mandatory regardless of company size or industry. You can ask a recruiter for the company's E-Verify ID or request written confirmation before signing an offer. Migrate Mate filters job listings to show employers who meet this requirement, which removes the guesswork from your search.
What goes into the I-983 training plan for a Technical Support Engineer?
Your I-983 must describe the specific technical skills you'll develop in the role, how those skills connect to your STEM degree, and what measurable learning goals the employer is committing to. For a Technical Support Engineer, this typically means documenting training in areas like systems troubleshooting, software diagnostics, network support, or customer-facing technical escalation processes. Your employer's supervisor signs the form, making their commitment official before your DSO approves the extension.
How does cap-gap protection apply if I'm a Technical Support Engineer waiting on H-1B?
If your employer files an H-1B visa petition on your behalf before your OPT expires and your registration is selected, cap-gap automatically extends your STEM OPT work authorization through September 30 of the fiscal year the H-1B takes effect. You can continue working in your Technical Support Engineer role during this period without any gap, as long as you remain employed by the same petitioning employer. USCIS issues no separate document for cap-gap; your I-20 with the cap-gap annotation serves as proof.
Can I work remotely as a Technical Support Engineer on STEM OPT?
Remote work is permitted on STEM OPT, but the location of your actual worksite must be reported accurately on your I-983 and reflected in your employer's LCA. If you move to a different city or state, the prevailing wage on the LCA may need to be updated to match the new location's DOL wage level. Your DSO should be notified of any material change to your work location, and your employer is responsible for maintaining compliant LCA conditions throughout your authorization period.