STEM OPT Technical Support Engineer Jobs
Technical Support Engineer roles qualify for STEM OPT when your degree is in computer science, information technology, or a related CIP-coded field. The 24-month extension gives you up to 36 months total to build U.S. work experience, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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Get Access To All JobsTECHNICAL SUPPORT ENGINEER II
WHAT IS THE OPPORTUNITY?
This person is a technical expert on the systems and/or software associated with the products and services of the Treasury Management Division. This individual is responsible for providing pre/post technical and operational support in the field and on the phone and ensuring clients are fully enabled to utilize the features of various programs and applications. Other responsibilities include partnering with Sales Officers on product demonstrations and/or training, providing proactive recommendations and solutions on technical/business issues, and educating clients on product related risk. Additional opportunities may be assigned within the position as needed in the management of project(s) or databases.
WHAT WILL YOU DO?
- Provide tier 2 remote pre/post sales customization, installation, training and ongoing technical and operational support of software, systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
- Serve as the technical expert on installation, operation, configuration, upgrades, customization, and usage of assigned products. Apply diagnostic techniques to identify problems, investigate causes, recommends solutions to correct common failures and documents resolutions.
- Coordinate systems and application design, modification, trouble shooting and implementation with the client, information services, and other operational areas of the Bank as appropriate.
- Maintain documentation for each client utilizing Treasury Management services to allow for an adequate level of support.
- Provide on-site support, installation, implementation, troubleshooting and maintenance of company and multi-vendor systems solutions which may include hardware and software products.
- Diagnose and resolves product performance problems. Perform maintenance and repair services. Ensure client satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Take responsibility for potential or desired follow-up services (sales) or problem escalation.
- Provide technical expertise and support to clients in risk-assessments and the implementation of appropriate data security policy, procedures, and products. Provide technical expertise and guidance on the administration of security tools that control and monitor data security including intrusion detection and unauthorized use.
- Partner with Sales Officers on sales calls and provides technical support on product demonstrations and/or training.
- Provide additional support to the Treasury Management team as assigned. Project(s) may include product enhancements, new products, or database management.
- Maintain a proactive commitment to established bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Affirmative Action.
- Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Complete all special projects as requested.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Minimum 4 years of financial services experience
- Minimum 4 years of Treasury Management experience
- Minimum 4 years of experience supporting complex systems and/or software
Additional Qualifications
- BA with concentration in a discipline directly related to the financial services industry preferred.
- Experience supporting systems and/or software associated with Treasury Management products and services preferred.
- General knowledge of a wide variety of software, hardware and operating systems.
- Advanced understanding of basic banking operations and treasury management processes and other related business and technical disciplines/processes.
- Strong interpersonal and communication skills.
- Ability to communicate effectively with all levels of Bank personnel.
- Excellent problem solving skills.
- Excellent organizational and analytical skills.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $31.39 - $50.14 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
TECHNICAL SUPPORT ENGINEER II
WHAT IS THE OPPORTUNITY?
This person is a technical expert on the systems and/or software associated with the products and services of the Treasury Management Division. This individual is responsible for providing pre/post technical and operational support in the field and on the phone and ensuring clients are fully enabled to utilize the features of various programs and applications. Other responsibilities include partnering with Sales Officers on product demonstrations and/or training, providing proactive recommendations and solutions on technical/business issues, and educating clients on product related risk. Additional opportunities may be assigned within the position as needed in the management of project(s) or databases.
WHAT WILL YOU DO?
- Provide tier 2 remote pre/post sales customization, installation, training and ongoing technical and operational support of software, systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
- Serve as the technical expert on installation, operation, configuration, upgrades, customization, and usage of assigned products. Apply diagnostic techniques to identify problems, investigate causes, recommends solutions to correct common failures and documents resolutions.
- Coordinate systems and application design, modification, trouble shooting and implementation with the client, information services, and other operational areas of the Bank as appropriate.
- Maintain documentation for each client utilizing Treasury Management services to allow for an adequate level of support.
- Provide on-site support, installation, implementation, troubleshooting and maintenance of company and multi-vendor systems solutions which may include hardware and software products.
- Diagnose and resolves product performance problems. Perform maintenance and repair services. Ensure client satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Take responsibility for potential or desired follow-up services (sales) or problem escalation.
- Provide technical expertise and support to clients in risk-assessments and the implementation of appropriate data security policy, procedures, and products. Provide technical expertise and guidance on the administration of security tools that control and monitor data security including intrusion detection and unauthorized use.
- Partner with Sales Officers on sales calls and provides technical support on product demonstrations and/or training.
- Provide additional support to the Treasury Management team as assigned. Project(s) may include product enhancements, new products, or database management.
- Maintain a proactive commitment to established bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Affirmative Action.
- Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Complete all special projects as requested.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Minimum 4 years of financial services experience
- Minimum 4 years of Treasury Management experience
- Minimum 4 years of experience supporting complex systems and/or software
Additional Qualifications
- BA with concentration in a discipline directly related to the financial services industry preferred.
- Experience supporting systems and/or software associated with Treasury Management products and services preferred.
- General knowledge of a wide variety of software, hardware and operating systems.
- Advanced understanding of basic banking operations and treasury management processes and other related business and technical disciplines/processes.
- Strong interpersonal and communication skills.
- Ability to communicate effectively with all levels of Bank personnel.
- Excellent problem solving skills.
- Excellent organizational and analytical skills.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $31.39 - $50.14 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See all 702+ STEM OPT Technical Support Engineer Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Engineer
Verify your CIP code matches the role
Check your degree's CIP code against USCIS's STEM Designated Degree Program List before applying. Computer science, information systems, and computer engineering codes typically qualify, but a mismatch between your transcript and the role's technical requirements can trigger a DSO denial.
Confirm E-Verify enrollment before accepting offers
Ask your hiring manager or recruiter to provide the company's E-Verify Company ID number. An employer can want to hire you and still be ineligible if they haven't enrolled. E-Verify enrollment is a hard requirement, not a formality you can work around after starting.
Target employers with active H-1B filing history
Technical support roles sit in a sponsorship gray zone where some employers file routinely and others never have. Use Migrate Mate to filter for companies that have filed LCAs for technical support or IT operations roles, so you're not discovering sponsorship barriers at the offer stage.
Build your I-983 training plan around measurable outcomes
Your I-983 must document how the Technical Support Engineer role relates to your STEM degree. List specific technical skills you'll develop, such as systems diagnostics, network troubleshooting, or ticketing platform administration. Vague plans citing only soft skills are the leading cause of DSO rejections.
Use the OFLC Wage Search to anchor your salary negotiation
Your employer's LCA must certify a wage at or above the prevailing wage for your SOC code and work location. Pull the prevailing wage for Technical Support Engineers in your target city from the OFLC Wage Search before you negotiate, so you know the floor the employer is already committed to meeting.
File your extension 90 days before OPT expires
Your DSO must receive your extension request no later than 90 days before your OPT end date. Late submissions can't be backdated and will leave a gap in your work authorization. USCIS then has up to 90 days to adjudicate, so the filing window is tighter than most students realize.
Frequently Asked Questions
Does a Technical Support Engineer role qualify for STEM OPT?
Yes, if your degree is in a STEM-designated field such as computer science, information technology, computer engineering, or information systems, and the role directly applies that training. The job must appear on or map to an approved SOC code, and your DSO will verify that the position aligns with your CIP code before approving your I-983. O*NET classifies Technical Support Engineers under computer occupations, which typically satisfies this alignment requirement.
What does the E-Verify requirement mean for Technical Support Engineer job searches?
Every employer who hires you on STEM OPT must be enrolled in E-Verify. This is a federal electronic employment eligibility verification system, and enrollment is mandatory regardless of company size or industry. You can ask a recruiter for the company's E-Verify ID or request written confirmation before signing an offer. Migrate Mate filters job listings to show employers who meet this requirement, which removes the guesswork from your search.
What goes into the I-983 training plan for a Technical Support Engineer?
Your I-983 must describe the specific technical skills you'll develop in the role, how those skills connect to your STEM degree, and what measurable learning goals the employer is committing to. For a Technical Support Engineer, this typically means documenting training in areas like systems troubleshooting, software diagnostics, network support, or customer-facing technical escalation processes. Your employer's supervisor signs the form, making their commitment official before your DSO approves the extension.
How does cap-gap protection apply if I'm a Technical Support Engineer waiting on H-1B?
If your employer files an H-1B visa petition on your behalf before your OPT expires and your registration is selected, cap-gap automatically extends your STEM OPT work authorization through September 30 of the fiscal year the H-1B takes effect. You can continue working in your Technical Support Engineer role during this period without any gap, as long as you remain employed by the same petitioning employer. USCIS issues no separate document for cap-gap; your I-20 with the cap-gap annotation serves as proof.
Can I work remotely as a Technical Support Engineer on STEM OPT?
Remote work is permitted on STEM OPT, but the location of your actual worksite must be reported accurately on your I-983 and reflected in your employer's LCA. If you move to a different city or state, the prevailing wage on the LCA may need to be updated to match the new location's DOL wage level. Your DSO should be notified of any material change to your work location, and your employer is responsible for maintaining compliant LCA conditions throughout your authorization period.