STEM OPT Technical Support Jobs
Technical Support roles qualify for STEM OPT when your degree maps to an eligible CIP code in computer science, information technology, or a related STEM field. The 24-month extension gives you up to 36 months total to build experience, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
Find STEM OPT Technical Support JobsOverview
Showing 5 of 1,197+ Technical Support jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 1,197+ Technical Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support roles.
Get Access To All JobsINTRODUCTION
Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery.
Meet your radiology, cardiology, enterprise imaging needs – on your own terms – with Merge by Merative imaging solutions. Trusted by 6 of the 10 largest U.S. health systems, Merge empowers healthcare organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient outcomes. Merge’s Imaging Suite, built on a cloud-native foundation, provides solutions for Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing and Workflow Orchestration. Merge’s portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, and Digital Pathology.
ROLE AND RESPONSIBILITIES
The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resource for internal and external customers in the support of Merge Healthcare products.
Responsibilities:
- Takes a self-directed role in the support and resolution of technical issues within the installed base
- Takes inbound calls and makes outbound calls
- Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM
- Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems
- Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and team members, using highly effective communication skills
- Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner
- Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
- Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers
BASIC QUALIFICATIONS
Qualifications Required:
- Extensive knowledge of computer hardware, including workstations, servers, and storage systems
- Strong proficiency with workstation and server operating systems
- Solid understanding of network infrastructure and communication protocols
- Excellent customer service abilities, along with strong documentation and communication skills
- Proven capability to manage and prioritize multiple assignments with minimal supervision
- Ability to collaborate effectively within a team and work well with individuals at all organizational levels
Preferred Qualifications:
- 1–3 years of experience working with or administering medical information systems such as RIS, PACS, HIS, or EMR platforms
- Understanding of clinical workflows within medical imaging environments
- Familiarity with database technologies, including SQL, DB2, and Oracle
- Knowledge of DICOM and HL7 standards
- Basic proficiency with scripting languages such as Bash, Korn, VB, Java, or Perl
EDUCATION REQUIREMENTS
- Degree from a Technical College/University or equivalent experience
- Bachelor’s Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics
WORK ENVIRONMENT
The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office environment: Temperature Controlled
- Call center environment
- Travel: 10%
COMPENSATION
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min – Max:
$53,560.00 - $80,340.00 (USD)
BENEFITS
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement, life insurance, EAP – and more!
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
INTRODUCTION
Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery.
Meet your radiology, cardiology, enterprise imaging needs – on your own terms – with Merge by Merative imaging solutions. Trusted by 6 of the 10 largest U.S. health systems, Merge empowers healthcare organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient outcomes. Merge’s Imaging Suite, built on a cloud-native foundation, provides solutions for Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing and Workflow Orchestration. Merge’s portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, and Digital Pathology.
ROLE AND RESPONSIBILITIES
The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resource for internal and external customers in the support of Merge Healthcare products.
Responsibilities:
- Takes a self-directed role in the support and resolution of technical issues within the installed base
- Takes inbound calls and makes outbound calls
- Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM
- Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems
- Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and team members, using highly effective communication skills
- Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner
- Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
- Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers
BASIC QUALIFICATIONS
Qualifications Required:
- Extensive knowledge of computer hardware, including workstations, servers, and storage systems
- Strong proficiency with workstation and server operating systems
- Solid understanding of network infrastructure and communication protocols
- Excellent customer service abilities, along with strong documentation and communication skills
- Proven capability to manage and prioritize multiple assignments with minimal supervision
- Ability to collaborate effectively within a team and work well with individuals at all organizational levels
Preferred Qualifications:
- 1–3 years of experience working with or administering medical information systems such as RIS, PACS, HIS, or EMR platforms
- Understanding of clinical workflows within medical imaging environments
- Familiarity with database technologies, including SQL, DB2, and Oracle
- Knowledge of DICOM and HL7 standards
- Basic proficiency with scripting languages such as Bash, Korn, VB, Java, or Perl
EDUCATION REQUIREMENTS
- Degree from a Technical College/University or equivalent experience
- Bachelor’s Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics
WORK ENVIRONMENT
The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office environment: Temperature Controlled
- Call center environment
- Travel: 10%
COMPENSATION
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min – Max:
$53,560.00 - $80,340.00 (USD)
BENEFITS
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement, life insurance, EAP – and more!
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
See all 1,197+ STEM OPT Technical Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Technical Support Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization in Technical Support
Verify your CIP code before applying
Check your degree's CIP code against the DHS STEM Designated Degree Program List before you start applying. Computer science and information systems codes qualify, but degrees like general business do not, even if your coursework included technical modules.
Confirm E-Verify enrollment before accepting offers
Technical Support roles at smaller MSPs and help-desk contractors often lack E-Verify enrollment. Ask the recruiter directly, then cross-check on the E-Verify employer search tool. An unenrolled employer disqualifies you for the 24-month extension regardless of the job's technical content.
Target employers with active STEM OPT training programs
Use Migrate Mate to filter Technical Support roles by employers who have previously filed STEM OPT training plans. These employers already understand the I-983 structure and are less likely to withdraw an offer once they see the compliance requirements.
Build your I-983 training plan around measurable goals
Your DSO and employer must co-sign an I-983 that ties your Technical Support duties to your STEM degree. Frame goals around diagnostic tools, network troubleshooting protocols, or systems administration skills rather than generic customer service tasks to satisfy USCIS training plan standards.
Apply during your initial OPT before the extension window
You must apply for the 24-month STEM OPT extension while your initial 12-month OPT EAD is still valid. Your DSO must submit the updated I-20 at least 90 days before your current EAD expires, so target offers that give you enough lead time to complete that filing.
Use prevailing wage data to negotiate STEM OPT offers
Employers must pay STEM OPT workers the same wage as similarly situated U.S. workers per DOL rules. Look up the Level 1 and Level 2 prevailing wage for Technical Support roles in your metro area using the OFLC Wage Search before evaluating any offer.
Frequently Asked Questions
Does a Technical Support role qualify for the STEM OPT extension?
It depends on both your degree and the job duties. Your degree must appear on the DHS STEM Designated Degree Program List under an eligible CIP code, such as computer science or information technology. The Technical Support role itself must also relate directly to that degree, which your employer documents in the I-983 training plan filed with your DSO. Generic help-desk roles with no technical connection to your field of study can be denied.
What does the E-Verify requirement mean for Technical Support job seekers?
Every employer who hires you on STEM OPT must be actively enrolled in E-Verify, the federal employment eligibility verification system. This is a hard requirement with no exceptions. Before accepting a Technical Support offer, confirm enrollment directly with HR and verify it through the E-Verify employer search. Staffing agencies and contractors who place you at a client site must also be enrolled, not just the end client. You can search STEM OPT-ready employers on Migrate Mate.
What goes into the I-983 training plan for a Technical Support position?
The I-983 is a formal training agreement your employer and DSO both sign. For Technical Support, it must describe how your daily duties connect to your STEM degree, list specific learning goals such as network diagnostics, systems administration, or cybersecurity protocols, and include a schedule for supervisor evaluations. USCIS reviews the I-983 to confirm the role provides genuine practical training, not just routine work. Vague job descriptions that reference only customer service tasks are the most common reason STEM OPT training plans are rejected.
How does the cap-gap rule affect Technical Support students waiting for H-1B approval?
If your STEM OPT is still active when your employer files an H-1B visa petition on your behalf before April 1 of the fiscal year, the cap-gap rule automatically extends your work authorization through September 30 of that year. For Technical Support roles, this means you can keep working without interruption even if your EAD would otherwise expire before October 1. USCIS updates cap-gap guidance annually, so confirm the current rules with your DSO before your OPT end date approaches.
Can I work a Technical Support job through a staffing agency on STEM OPT?
Yes, but the compliance requirements are stricter. The staffing agency must be enrolled in E-Verify, and the placement must still satisfy the practical training requirement tied to your STEM degree. Your employer of record for the I-983 is the agency, not the client company, which means the agency must sign and co-manage your training plan. Some agencies are unfamiliar with this structure, so clarify who will own the I-983 filing before you accept a contract placement.