STEM OPT Technical Support Jobs
Technical Support roles qualify for STEM OPT when your degree maps to an eligible CIP code in computer science, information technology, or a related STEM field. The 24-month extension gives you up to 36 months total to build experience, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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Get Access To All JobsDivision/Department: EDI Service/EDI Technical Team
Location: Hybrid Remote/In Office (Middleburg Heights, OH)
Summary: This Tier 3 position resides in the EDI Technical team which supports the systems utilized by internal and external users. Responsible for scripting claim data transformations via a proprietary scripting language to ensure claims meet payer requirements and client driven needs.
This position reports to the Manager of the EDI Technical team.
Pay: $40k-$50k
Key Responsibilities:
- Script medical billing converts and edits via a proprietary scripting language to ensure claims meet all payer requirements.
- Understand the structure and functionality of and work within the ANSI 837 primary, secondary and COB claim structure.
- Work closely with EDI Dev Team to resolve system issues and client requests.
- Establish custom edits/converts using proprietary software.
- Understand the limitations, uses, and functionality of the XpressBiller and QuickScript Systems to guarantee/ensure the logic is created in the proper formatting using the Edit Wizard.
- Evaluate the desired outcome against viable options that would be required to execute the request without compromising the existing logic for single clients and Quadax-level.
- Responsible for working across multiple business units and teams.
- Assist with identifying product shortcomings and enhancements.
- Other duties as assigned.
Education / Experience:
- Associate degree preferred
- Knowledge of EDI a plus
- Problem solving skills
- Strong computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Strong attention to detail – collaborating with clients and internal departments
- Ability to set priorities
- Ability to maintain confidentiality
Requirements
Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, printer and calculator. Ability to lift up to 25 pounds.
Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels.
Education
Preferred Bachelors or better
Associates or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Division/Department: EDI Service/EDI Technical Team
Location: Hybrid Remote/In Office (Middleburg Heights, OH)
Summary: This Tier 3 position resides in the EDI Technical team which supports the systems utilized by internal and external users. Responsible for scripting claim data transformations via a proprietary scripting language to ensure claims meet payer requirements and client driven needs.
This position reports to the Manager of the EDI Technical team.
Pay: $40k-$50k
Key Responsibilities:
- Script medical billing converts and edits via a proprietary scripting language to ensure claims meet all payer requirements.
- Understand the structure and functionality of and work within the ANSI 837 primary, secondary and COB claim structure.
- Work closely with EDI Dev Team to resolve system issues and client requests.
- Establish custom edits/converts using proprietary software.
- Understand the limitations, uses, and functionality of the XpressBiller and QuickScript Systems to guarantee/ensure the logic is created in the proper formatting using the Edit Wizard.
- Evaluate the desired outcome against viable options that would be required to execute the request without compromising the existing logic for single clients and Quadax-level.
- Responsible for working across multiple business units and teams.
- Assist with identifying product shortcomings and enhancements.
- Other duties as assigned.
Education / Experience:
- Associate degree preferred
- Knowledge of EDI a plus
- Problem solving skills
- Strong computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Strong attention to detail – collaborating with clients and internal departments
- Ability to set priorities
- Ability to maintain confidentiality
Requirements
Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, printer and calculator. Ability to lift up to 25 pounds.
Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels.
Education
Preferred Bachelors or better
Associates or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all 501+ STEM OPT Technical Support Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization in Technical Support
Verify your CIP code before applying
Check your degree's CIP code against the DHS STEM Designated Degree Program List before you start applying. Computer science and information systems codes qualify, but degrees like general business do not, even if your coursework included technical modules.
Confirm E-Verify enrollment before accepting offers
Technical Support roles at smaller MSPs and help-desk contractors often lack E-Verify enrollment. Ask the recruiter directly, then cross-check on the E-Verify employer search tool. An unenrolled employer disqualifies you for the 24-month extension regardless of the job's technical content.
Target employers with active STEM OPT training programs
Use Migrate Mate to filter Technical Support roles by employers who have previously filed STEM OPT training plans. These employers already understand the I-983 structure and are less likely to withdraw an offer once they see the compliance requirements.
Build your I-983 training plan around measurable goals
Your DSO and employer must co-sign an I-983 that ties your Technical Support duties to your STEM degree. Frame goals around diagnostic tools, network troubleshooting protocols, or systems administration skills rather than generic customer service tasks to satisfy USCIS training plan standards.
Apply during your initial OPT before the extension window
You must apply for the 24-month STEM OPT extension while your initial 12-month OPT EAD is still valid. Your DSO must submit the updated I-20 at least 90 days before your current EAD expires, so target offers that give you enough lead time to complete that filing.
Use prevailing wage data to negotiate STEM OPT offers
Employers must pay STEM OPT workers the same wage as similarly situated U.S. workers per DOL rules. Look up the Level 1 and Level 2 prevailing wage for Technical Support roles in your metro area using the OFLC Wage Search before evaluating any offer.
Frequently Asked Questions
Does a Technical Support role qualify for the STEM OPT extension?
It depends on both your degree and the job duties. Your degree must appear on the DHS STEM Designated Degree Program List under an eligible CIP code, such as computer science or information technology. The Technical Support role itself must also relate directly to that degree, which your employer documents in the I-983 training plan filed with your DSO. Generic help-desk roles with no technical connection to your field of study can be denied.
What does the E-Verify requirement mean for Technical Support job seekers?
Every employer who hires you on STEM OPT must be actively enrolled in E-Verify, the federal employment eligibility verification system. This is a hard requirement with no exceptions. Before accepting a Technical Support offer, confirm enrollment directly with HR and verify it through the E-Verify employer search. Staffing agencies and contractors who place you at a client site must also be enrolled, not just the end client. You can search STEM OPT-ready employers on Migrate Mate.
What goes into the I-983 training plan for a Technical Support position?
The I-983 is a formal training agreement your employer and DSO both sign. For Technical Support, it must describe how your daily duties connect to your STEM degree, list specific learning goals such as network diagnostics, systems administration, or cybersecurity protocols, and include a schedule for supervisor evaluations. USCIS reviews the I-983 to confirm the role provides genuine practical training, not just routine work. Vague job descriptions that reference only customer service tasks are the most common reason STEM OPT training plans are rejected.
How does the cap-gap rule affect Technical Support students waiting for H-1B approval?
If your STEM OPT is still active when your employer files an H-1B visa petition on your behalf before April 1 of the fiscal year, the cap-gap rule automatically extends your work authorization through September 30 of that year. For Technical Support roles, this means you can keep working without interruption even if your EAD would otherwise expire before October 1. USCIS updates cap-gap guidance annually, so confirm the current rules with your DSO before your OPT end date approaches.
Can I work a Technical Support job through a staffing agency on STEM OPT?
Yes, but the compliance requirements are stricter. The staffing agency must be enrolled in E-Verify, and the placement must still satisfy the practical training requirement tied to your STEM degree. Your employer of record for the I-983 is the agency, not the client company, which means the agency must sign and co-manage your training plan. Some agencies are unfamiliar with this structure, so clarify who will own the I-983 filing before you accept a contract placement.