STEM OPT Technical Support Jobs
Technical Support roles qualify for STEM OPT when your degree maps to an eligible CIP code in computer science, information technology, or a related STEM field. The 24-month extension gives you up to 36 months total to build experience, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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Get Access To All JobsINTRODUCTION
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
ROLE AND RESPONSIBILITIES
Technical Support Analyst
Why We Have This Role
As a Technical Support Analyst, you will serve as the frontline face and problem-solver for our technical support operations. You will be responsible for providing high-quality, timely support to clients and internal teams by diagnosing technical inquiries, performing basic troubleshooting, and triaging system issues. Working directly alongside Implementation, Customer Success, and Product teams, you will ensure platform stability and continuous client satisfaction. If you are detail-oriented, eager to expand your technical skills, and love solving technical puzzles in a fast-paced environment, this role offers a direct path to driving real impact.
How You’ll Find Success
- Methodical Troubleshooting: Approaches basic technical issues—such as system access, configuration, and data flow—with an organized, analytical mindset.
- Effective Triage & Escalation: Conducts solid initial analysis on integrations, APIs, EMR, and FTP, knowing precisely when and how to escalate to higher-tier support.
- Clear Technical Communication: Translates technical concepts clearly and professionally to both clients and internal stakeholders.
- Continuous Learner: Eagerly expands working knowledge of SQL, APIs, JSON, and technical systems to resolve issues faster.
- Cross-Functional Collaboration: Partners seamlessly with Implementation, Success, and Product teams to ensure smooth handoffs and ticket resolution.
How You’ll Grow
- Develop hands-on technical expertise in SaaS platforms, basic querying, and system integration diagnostic tools.
- Build a foundational understanding of product architecture, APIs, EMR, and data flow pipelines.
- Advance your career along a technical support or engineering track through exposure to complex tier-two escalations and product teams.
- Gain mastery over structured support workflows, ticketing systems, and operational incident tracking.
Things You’ll Do
- Drive Frontline Support: Serve as the primary point of contact for incoming technical requests, delivering a positive and efficient resolution experience.
- Maintain Platform Stability: Perform routine system checks and basic validation activities to help ensure optimal platform performance across environments.
- Troubleshoot & Document: Diagnose access and configuration issues while accurately logging and tracking tickets according to established procedures.
- Collaborate on Issue Handoffs: Partner with Implementation and Customer Success teams to ensure seamless transition and quick resolution of client issues.
- Build Knowledge Resources: Maintain up-to-date documentation on common platform issues, step-by-step solutions, and FAQs.
BASIC QUALIFICATIONS
- 1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred).
- Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying.
- Demonstrated experience using ticketing systems and structured support workflows.
- Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience.
- Strong track record of effective written and verbal communication skills with diverse stakeholders.
PREFERRED QUALIFICATIONS
- Collaborative Support Network: We work together closely with global, cross-functional teams to solve issues efficiently.
- Customer-Centric Mindset: We prioritize quality resolutions and platform reliability above all else.
- Structured & Clear Processes: We rely on well-documented workflows while encouraging continuous learning and process improvements.
- Growth-Oriented Culture: We actively foster technical skill development and internal career progression.
OUR TEAM’S FAVORITE PERKS AND BENEFITS
- Comprehensive Health & Wellness: Premium medical, dental, and vision packages for you and your dependents.
- Continuous Skill Development: Dedicated time and resources for technical learning, certifications, and hands-on skill development.
- Paid Time Off & Work-Life Balance: Generous paid vacation, sick time, and paid company holidays.
- 401(k) & Financial Planning: Company-matched retirement contribution plans to support your long-term financial goals.
LOCATION
Provo, Utah, United States
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
INTRODUCTION
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
ROLE AND RESPONSIBILITIES
Technical Support Analyst
Why We Have This Role
As a Technical Support Analyst, you will serve as the frontline face and problem-solver for our technical support operations. You will be responsible for providing high-quality, timely support to clients and internal teams by diagnosing technical inquiries, performing basic troubleshooting, and triaging system issues. Working directly alongside Implementation, Customer Success, and Product teams, you will ensure platform stability and continuous client satisfaction. If you are detail-oriented, eager to expand your technical skills, and love solving technical puzzles in a fast-paced environment, this role offers a direct path to driving real impact.
How You’ll Find Success
- Methodical Troubleshooting: Approaches basic technical issues—such as system access, configuration, and data flow—with an organized, analytical mindset.
- Effective Triage & Escalation: Conducts solid initial analysis on integrations, APIs, EMR, and FTP, knowing precisely when and how to escalate to higher-tier support.
- Clear Technical Communication: Translates technical concepts clearly and professionally to both clients and internal stakeholders.
- Continuous Learner: Eagerly expands working knowledge of SQL, APIs, JSON, and technical systems to resolve issues faster.
- Cross-Functional Collaboration: Partners seamlessly with Implementation, Success, and Product teams to ensure smooth handoffs and ticket resolution.
How You’ll Grow
- Develop hands-on technical expertise in SaaS platforms, basic querying, and system integration diagnostic tools.
- Build a foundational understanding of product architecture, APIs, EMR, and data flow pipelines.
- Advance your career along a technical support or engineering track through exposure to complex tier-two escalations and product teams.
- Gain mastery over structured support workflows, ticketing systems, and operational incident tracking.
Things You’ll Do
- Drive Frontline Support: Serve as the primary point of contact for incoming technical requests, delivering a positive and efficient resolution experience.
- Maintain Platform Stability: Perform routine system checks and basic validation activities to help ensure optimal platform performance across environments.
- Troubleshoot & Document: Diagnose access and configuration issues while accurately logging and tracking tickets according to established procedures.
- Collaborate on Issue Handoffs: Partner with Implementation and Customer Success teams to ensure seamless transition and quick resolution of client issues.
- Build Knowledge Resources: Maintain up-to-date documentation on common platform issues, step-by-step solutions, and FAQs.
BASIC QUALIFICATIONS
- 1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred).
- Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying.
- Demonstrated experience using ticketing systems and structured support workflows.
- Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience.
- Strong track record of effective written and verbal communication skills with diverse stakeholders.
PREFERRED QUALIFICATIONS
- Collaborative Support Network: We work together closely with global, cross-functional teams to solve issues efficiently.
- Customer-Centric Mindset: We prioritize quality resolutions and platform reliability above all else.
- Structured & Clear Processes: We rely on well-documented workflows while encouraging continuous learning and process improvements.
- Growth-Oriented Culture: We actively foster technical skill development and internal career progression.
OUR TEAM’S FAVORITE PERKS AND BENEFITS
- Comprehensive Health & Wellness: Premium medical, dental, and vision packages for you and your dependents.
- Continuous Skill Development: Dedicated time and resources for technical learning, certifications, and hands-on skill development.
- Paid Time Off & Work-Life Balance: Generous paid vacation, sick time, and paid company holidays.
- 401(k) & Financial Planning: Company-matched retirement contribution plans to support your long-term financial goals.
LOCATION
Provo, Utah, United States
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
See all 464+ STEM OPT Technical Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Technical Support Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization in Technical Support
Verify your CIP code before applying
Check your degree's CIP code against the DHS STEM Designated Degree Program List before you start applying. Computer science and information systems codes qualify, but degrees like general business do not, even if your coursework included technical modules.
Confirm E-Verify enrollment before accepting offers
Technical Support roles at smaller MSPs and help-desk contractors often lack E-Verify enrollment. Ask the recruiter directly, then cross-check on the E-Verify employer search tool. An unenrolled employer disqualifies you for the 24-month extension regardless of the job's technical content.
Target employers with active STEM OPT training programs
Use Migrate Mate to filter Technical Support roles by employers who have previously filed STEM OPT training plans. These employers already understand the I-983 structure and are less likely to withdraw an offer once they see the compliance requirements.
Build your I-983 training plan around measurable goals
Your DSO and employer must co-sign an I-983 that ties your Technical Support duties to your STEM degree. Frame goals around diagnostic tools, network troubleshooting protocols, or systems administration skills rather than generic customer service tasks to satisfy USCIS training plan standards.
Apply during your initial OPT before the extension window
You must apply for the 24-month STEM OPT extension while your initial 12-month OPT EAD is still valid. Your DSO must submit the updated I-20 at least 90 days before your current EAD expires, so target offers that give you enough lead time to complete that filing.
Use prevailing wage data to negotiate STEM OPT offers
Employers must pay STEM OPT workers the same wage as similarly situated U.S. workers per DOL rules. Look up the Level 1 and Level 2 prevailing wage for Technical Support roles in your metro area using the OFLC Wage Search before evaluating any offer.
Frequently Asked Questions
Does a Technical Support role qualify for the STEM OPT extension?
It depends on both your degree and the job duties. Your degree must appear on the DHS STEM Designated Degree Program List under an eligible CIP code, such as computer science or information technology. The Technical Support role itself must also relate directly to that degree, which your employer documents in the I-983 training plan filed with your DSO. Generic help-desk roles with no technical connection to your field of study can be denied.
What does the E-Verify requirement mean for Technical Support job seekers?
Every employer who hires you on STEM OPT must be actively enrolled in E-Verify, the federal employment eligibility verification system. This is a hard requirement with no exceptions. Before accepting a Technical Support offer, confirm enrollment directly with HR and verify it through the E-Verify employer search. Staffing agencies and contractors who place you at a client site must also be enrolled, not just the end client. You can search STEM OPT-ready employers on Migrate Mate.
What goes into the I-983 training plan for a Technical Support position?
The I-983 is a formal training agreement your employer and DSO both sign. For Technical Support, it must describe how your daily duties connect to your STEM degree, list specific learning goals such as network diagnostics, systems administration, or cybersecurity protocols, and include a schedule for supervisor evaluations. USCIS reviews the I-983 to confirm the role provides genuine practical training, not just routine work. Vague job descriptions that reference only customer service tasks are the most common reason STEM OPT training plans are rejected.
How does the cap-gap rule affect Technical Support students waiting for H-1B approval?
If your STEM OPT is still active when your employer files an H-1B visa petition on your behalf before April 1 of the fiscal year, the cap-gap rule automatically extends your work authorization through September 30 of that year. For Technical Support roles, this means you can keep working without interruption even if your EAD would otherwise expire before October 1. USCIS updates cap-gap guidance annually, so confirm the current rules with your DSO before your OPT end date approaches.
Can I work a Technical Support job through a staffing agency on STEM OPT?
Yes, but the compliance requirements are stricter. The staffing agency must be enrolled in E-Verify, and the placement must still satisfy the practical training requirement tied to your STEM degree. Your employer of record for the I-983 is the agency, not the client company, which means the agency must sign and co-manage your training plan. Some agencies are unfamiliar with this structure, so clarify who will own the I-983 filing before you accept a contract placement.