STEM OPT Technical Support Jobs
Technical Support roles qualify for STEM OPT when your degree maps to an eligible CIP code in computer science, information technology, or a related STEM field. The 24-month extension gives you up to 36 months total to build experience, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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SNAP-ON BUSINESS SOLUTIONS
RICHFIELD, OH
Requires a technically trained and self-motivated individual who can provide technical assistance to both our SBS internal associates as well as our external global customers. Must be able to quickly identify, analyze and successfully resolve difficult issues by employing various diagnostic tools. Associate must be able to aptly provide professionally sound software advice as well as resolve computer hardware issues. Assistance will be provided to either internal or external customers via telephone, email, remote access, or in person as required. May provide assistance concerning the use of deskside tools including hardware, software, printing, hardware/software installation, electronic mail, operating systems, network issues, web support, telecom, and general technical troubleshooting. Perform deskside support duties including installation, maintenance, testing, of personal computers, printers, faxes, and other deskside technology oriented infrastructure as assigned. Work with Infrastructure Services global team to resolve complex desktop, network, and www technical problems. Must work independently with minimal supervision.
Responsibilities
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Configure and install personal computer hardware and software as assigned including new PC setup, reconfiguration of existing PCs, hardware and software troubleshooting, PC inventory management and proper disposal of obsolete deskside equipment per company policies and procedures.
-
Daily interaction with all levels of associates to perform various Tier I and Tier II level troubleshooting.
-
Coordinate efforts with global I/T management and/or Sr. Manager, Technology to ensure that the information assets of the Company and the commercial clients are protected at all times.
-
Utilize asset management resources to ensure client devices or virtual instances are secure with no vulnerabilities. This will require software asset management for updates and patching as needed. Follow the cyber security exception policy when needed.
-
Create and follow procedural documentation to drive consistency and improve efficiency for desktop support functions as well as the global external support functions.
-
Independently performs and directs high-level on-line and remote diagnostics required to maintain customer satisfaction.
-
Identifies, implements and trains team members on improved diagnostic opportunities for desktop support functions as well as the global external support functions.
-
Aggressively solicits intra-departmental information to effectively resolve customer issues.
-
Provides technical input and solutions relative to field service, training, sales and customer requirements.
-
Train or assist other associates within the department as required.
-
Perform miscellaneous duties as assigned.
Qualifications
Associate degree with 2- 3 years’ work experience is required.
Industry recognized certifications will be considered.
Strong background in hardware, software and terminal emulation.
Experienced in LAN/WAN networking a plus.
Experienced in Microsoft 365 applications, Microsoft developer tools, Defender, remote connection technologies and PC troubleshooting skills regarding hardware and software.
Experience in Tanium and Trellix.
Knowledge of current Windows desktop operating systems.
Excellent communication, writing/documentation, prioritization, customer service and organizational skills.
Ability to work with global clients, technical staff, and vendors.
Good problem solving and consultative skills.
Must be a team player with a positive attitude, enthusiasm, initiative, sense of urgency, and be self-motivated.
Willingness and ability to work overtime and have the ability to work on a rotating after-hours schedule.
Knowledge of Oracle business applications (CRM, Purchasing, etc.) is a plus.
Must have the ability to work unsupervised and follow defined policies and procedures.
Occasional travel may be required.
Actual compensation may vary based on experience, location, and other factors.
Overview
SNAP-ON BUSINESS SOLUTIONS
RICHFIELD, OH
Requires a technically trained and self-motivated individual who can provide technical assistance to both our SBS internal associates as well as our external global customers. Must be able to quickly identify, analyze and successfully resolve difficult issues by employing various diagnostic tools. Associate must be able to aptly provide professionally sound software advice as well as resolve computer hardware issues. Assistance will be provided to either internal or external customers via telephone, email, remote access, or in person as required. May provide assistance concerning the use of deskside tools including hardware, software, printing, hardware/software installation, electronic mail, operating systems, network issues, web support, telecom, and general technical troubleshooting. Perform deskside support duties including installation, maintenance, testing, of personal computers, printers, faxes, and other deskside technology oriented infrastructure as assigned. Work with Infrastructure Services global team to resolve complex desktop, network, and www technical problems. Must work independently with minimal supervision.
Responsibilities
-
Configure and install personal computer hardware and software as assigned including new PC setup, reconfiguration of existing PCs, hardware and software troubleshooting, PC inventory management and proper disposal of obsolete deskside equipment per company policies and procedures.
-
Daily interaction with all levels of associates to perform various Tier I and Tier II level troubleshooting.
-
Coordinate efforts with global I/T management and/or Sr. Manager, Technology to ensure that the information assets of the Company and the commercial clients are protected at all times.
-
Utilize asset management resources to ensure client devices or virtual instances are secure with no vulnerabilities. This will require software asset management for updates and patching as needed. Follow the cyber security exception policy when needed.
-
Create and follow procedural documentation to drive consistency and improve efficiency for desktop support functions as well as the global external support functions.
-
Independently performs and directs high-level on-line and remote diagnostics required to maintain customer satisfaction.
-
Identifies, implements and trains team members on improved diagnostic opportunities for desktop support functions as well as the global external support functions.
-
Aggressively solicits intra-departmental information to effectively resolve customer issues.
-
Provides technical input and solutions relative to field service, training, sales and customer requirements.
-
Train or assist other associates within the department as required.
-
Perform miscellaneous duties as assigned.
Qualifications
Associate degree with 2- 3 years’ work experience is required.
Industry recognized certifications will be considered.
Strong background in hardware, software and terminal emulation.
Experienced in LAN/WAN networking a plus.
Experienced in Microsoft 365 applications, Microsoft developer tools, Defender, remote connection technologies and PC troubleshooting skills regarding hardware and software.
Experience in Tanium and Trellix.
Knowledge of current Windows desktop operating systems.
Excellent communication, writing/documentation, prioritization, customer service and organizational skills.
Ability to work with global clients, technical staff, and vendors.
Good problem solving and consultative skills.
Must be a team player with a positive attitude, enthusiasm, initiative, sense of urgency, and be self-motivated.
Willingness and ability to work overtime and have the ability to work on a rotating after-hours schedule.
Knowledge of Oracle business applications (CRM, Purchasing, etc.) is a plus.
Must have the ability to work unsupervised and follow defined policies and procedures.
Occasional travel may be required.
Actual compensation may vary based on experience, location, and other factors.
See all 1,251+ Technical Support jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support roles.
Get Access To All JobsTips for Finding STEM OPT Authorization in Technical Support
Verify your CIP code before applying
Check your degree's CIP code against the DHS STEM Designated Degree Program List before you start applying. Computer science and information systems codes qualify, but degrees like general business do not, even if your coursework included technical modules.
Confirm E-Verify enrollment before accepting offers
Technical Support roles at smaller MSPs and help-desk contractors often lack E-Verify enrollment. Ask the recruiter directly, then cross-check on the E-Verify employer search tool. An unenrolled employer disqualifies you for the 24-month extension regardless of the job's technical content.
Target employers with active STEM OPT training programs
Use Migrate Mate to filter Technical Support roles by employers who have previously filed STEM OPT training plans. These employers already understand the I-983 structure and are less likely to withdraw an offer once they see the compliance requirements.
Build your I-983 training plan around measurable goals
Your DSO and employer must co-sign an I-983 that ties your Technical Support duties to your STEM degree. Frame goals around diagnostic tools, network troubleshooting protocols, or systems administration skills rather than generic customer service tasks to satisfy USCIS training plan standards.
Apply during your initial OPT before the extension window
You must apply for the 24-month STEM OPT extension while your initial 12-month OPT EAD is still valid. Your DSO must submit the updated I-20 at least 90 days before your current EAD expires, so target offers that give you enough lead time to complete that filing.
Use prevailing wage data to negotiate STEM OPT offers
Employers must pay STEM OPT workers the same wage as similarly situated U.S. workers per DOL rules. Look up the Level 1 and Level 2 prevailing wage for Technical Support roles in your metro area using the OFLC Wage Search before evaluating any offer.
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Find Technical Support JobsFrequently Asked Questions
Does a Technical Support role qualify for the STEM OPT extension?
It depends on both your degree and the job duties. Your degree must appear on the DHS STEM Designated Degree Program List under an eligible CIP code, such as computer science or information technology. The Technical Support role itself must also relate directly to that degree, which your employer documents in the I-983 training plan filed with your DSO. Generic help-desk roles with no technical connection to your field of study can be denied.
What does the E-Verify requirement mean for Technical Support job seekers?
Every employer who hires you on STEM OPT must be actively enrolled in E-Verify, the federal employment eligibility verification system. This is a hard requirement with no exceptions. Before accepting a Technical Support offer, confirm enrollment directly with HR and verify it through the E-Verify employer search. Staffing agencies and contractors who place you at a client site must also be enrolled, not just the end client. You can search STEM OPT-ready employers on Migrate Mate.
What goes into the I-983 training plan for a Technical Support position?
The I-983 is a formal training agreement your employer and DSO both sign. For Technical Support, it must describe how your daily duties connect to your STEM degree, list specific learning goals such as network diagnostics, systems administration, or cybersecurity protocols, and include a schedule for supervisor evaluations. USCIS reviews the I-983 to confirm the role provides genuine practical training, not just routine work. Vague job descriptions that reference only customer service tasks are the most common reason STEM OPT training plans are rejected.
How does the cap-gap rule affect Technical Support students waiting for H-1B approval?
If your STEM OPT is still active when your employer files an H-1B petition on your behalf before April 1 of the fiscal year, the cap-gap rule automatically extends your work authorization through September 30 of that year. For Technical Support roles, this means you can keep working without interruption even if your EAD would otherwise expire before October 1. USCIS updates cap-gap guidance annually, so confirm the current rules with your DSO before your OPT end date approaches.
Can I work a Technical Support job through a staffing agency on STEM OPT?
Yes, but the compliance requirements are stricter. The staffing agency must be enrolled in E-Verify, and the placement must still satisfy the practical training requirement tied to your STEM degree. Your employer of record for the I-983 is the agency, not the client company, which means the agency must sign and co-manage your training plan. Some agencies are unfamiliar with this structure, so clarify who will own the I-983 filing before you accept a contract placement.
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