STEM OPT Technical Support Jobs
Technical Support roles qualify for STEM OPT when your degree maps to an eligible CIP code in computer science, information technology, or a related STEM field. The 24-month extension gives you up to 36 months total to build experience, provided your employer is enrolled in E-Verify and signs your I-983 training plan.
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Cordoba Corporation is a leading engineering and design firm based in California. We are seeking a Junior IT Technical Support to support our Facilities Sector. This position will follow established procedures to troubleshoot, coordinate, and resolve systems or hardware-related incidents. The position is responsible for the initial analysis, diagnosis, and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved expeditiously. Manage staff onboarding and offboarding processes. Provide helpdesk-related support in all areas of IT functions for the Airport Development Group.
Responsibilities:
- Answer incoming customer emails to the Help Desk.
- Follow established procedures to diagnose and troubleshoot system issues.
- Analyze, determine, and document reported production outages/incidents.
- Determine severity, impact, and nature of incidents. Escalate as needed.
- Communicate clearly with other team members.
- Submit tickets for new service or application requests in Freshdesk and IT Service-Now and other related tracking applications.
- Complete onboarding or offboarding functions for staff being mobilized or demobilized.
- Perform hardware and software installations.
- Oversee deployments and relocations of staff at various locations throughout the airport footprint.
- Provide IT support at Division-wide sponsored events.
- Provide on-the-job training to new department staff members.
- Provide computer orientation to new staff.
HARDWARE AND INFRASTRUCTURE EXPERIENCE:
- PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures, including motherboards, power supplies, memory, and storage devices. Proficient in handling upgrades, replacements, and configurations.
- Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
INSTALLATION, CONFIGURATION, AND MAINTENANCE:
- Windows Operating Systems: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
- Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.
QUALIFICATIONS
- Bachelor's degree in computer science or related field preferred
- 5 years or more experience.
- Relevant Professional Licensure & Certifications preferred
- Must be able to lift at least 40lbs.
- Ability to organize short and long-term tasks and communicate the status of tasks with clients and management.
- Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
- Ability to work with others.
- Self-starter with results-driven focus.
- Capability to assume additional responsibilities.
- Demonstrated experience managing data coordination and conversion projects.
SALARY RANGE: $66,000 to $75,000 per year.
WORK ENVIRONMENT: Hybrid
LOCATION: Los Angeles, California.
OUR COMPANY:
Cordoba Corporation, Making a Difference
Cordoba Corporation is a nationally recognized civil engineering, construction management, program management, and planning firm. Our expertise spans diverse sectors, including education and facilities, transportation, water, and energy. Collaborating closely with our clients, we have successfully delivered complex and high-impact infrastructure projects across California.
National Recognition - Cordoba’s efforts have garnered national acclaim. Engineering News-Record (ENR) has consistently ranked us as a “top 100 construction management firm” and a “top 50 program management firm.” Additionally, ENR recognized Cordoba as a “top 100 design firm” in California in 2018. Our business model emphasizes efficiency, fostering a dynamic work environment. We approach projects with multifaceted strategies, ensuring successful outcomes.
Statewide Presence - With headquarters in Los Angeles, Cordoba maintains a strong statewide presence. Our offices extend to San Francisco, Sacramento, San Ramon, Chatsworth, Santa Ana, Ontario, and San Diego.
ENHANCING EMPLOYEE WELL-BEING
Benefits and Perks: We offer multiple medical and dental insurance plans, as well as vision insurance. Plans are subsidized for both employees and dependents with coverage effective the first month after hire. Additionally, Cordoba provides employees with paid AD&D and life insurance, a 401k with an industry leading employer match, generous vacation and sick leave accruals, 9 paid holidays, and other forms of paid time off. We also offer flexible spending accounts (FSA’s) including medical care reimbursement, dependent care reimbursement, and commuter benefit plans. Employees are also eligible for our employee assistance program and well-being benefits that include stress management, nutrition, and financial well-being.
Cordoba Corporation provides equal employment opportunities, promoting diversity and inclusion. We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.
Harassment-Free Workplace: We strictly prohibit workplace harassment based on any factor, including race, gender, sexual orientation, or disability. Cordoba is committed to fostering a healthy and happy lifestyle for our employees, both within and beyond the workplace.
For inquiries or accommodations, please contact our HR Department at: (213) 895-0224.
Join Cordoba Corporation and be part of shaping California’s future!
LI-Hybrid
Overview:
Cordoba Corporation is a leading engineering and design firm based in California. We are seeking a Junior IT Technical Support to support our Facilities Sector. This position will follow established procedures to troubleshoot, coordinate, and resolve systems or hardware-related incidents. The position is responsible for the initial analysis, diagnosis, and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved expeditiously. Manage staff onboarding and offboarding processes. Provide helpdesk-related support in all areas of IT functions for the Airport Development Group.
Responsibilities:
- Answer incoming customer emails to the Help Desk.
- Follow established procedures to diagnose and troubleshoot system issues.
- Analyze, determine, and document reported production outages/incidents.
- Determine severity, impact, and nature of incidents. Escalate as needed.
- Communicate clearly with other team members.
- Submit tickets for new service or application requests in Freshdesk and IT Service-Now and other related tracking applications.
- Complete onboarding or offboarding functions for staff being mobilized or demobilized.
- Perform hardware and software installations.
- Oversee deployments and relocations of staff at various locations throughout the airport footprint.
- Provide IT support at Division-wide sponsored events.
- Provide on-the-job training to new department staff members.
- Provide computer orientation to new staff.
HARDWARE AND INFRASTRUCTURE EXPERIENCE:
- PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures, including motherboards, power supplies, memory, and storage devices. Proficient in handling upgrades, replacements, and configurations.
- Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
INSTALLATION, CONFIGURATION, AND MAINTENANCE:
- Windows Operating Systems: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
- Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.
QUALIFICATIONS
- Bachelor's degree in computer science or related field preferred
- 5 years or more experience.
- Relevant Professional Licensure & Certifications preferred
- Must be able to lift at least 40lbs.
- Ability to organize short and long-term tasks and communicate the status of tasks with clients and management.
- Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
- Ability to work with others.
- Self-starter with results-driven focus.
- Capability to assume additional responsibilities.
- Demonstrated experience managing data coordination and conversion projects.
SALARY RANGE: $66,000 to $75,000 per year.
WORK ENVIRONMENT: Hybrid
LOCATION: Los Angeles, California.
OUR COMPANY:
Cordoba Corporation, Making a Difference
Cordoba Corporation is a nationally recognized civil engineering, construction management, program management, and planning firm. Our expertise spans diverse sectors, including education and facilities, transportation, water, and energy. Collaborating closely with our clients, we have successfully delivered complex and high-impact infrastructure projects across California.
National Recognition - Cordoba’s efforts have garnered national acclaim. Engineering News-Record (ENR) has consistently ranked us as a “top 100 construction management firm” and a “top 50 program management firm.” Additionally, ENR recognized Cordoba as a “top 100 design firm” in California in 2018. Our business model emphasizes efficiency, fostering a dynamic work environment. We approach projects with multifaceted strategies, ensuring successful outcomes.
Statewide Presence - With headquarters in Los Angeles, Cordoba maintains a strong statewide presence. Our offices extend to San Francisco, Sacramento, San Ramon, Chatsworth, Santa Ana, Ontario, and San Diego.
ENHANCING EMPLOYEE WELL-BEING
Benefits and Perks: We offer multiple medical and dental insurance plans, as well as vision insurance. Plans are subsidized for both employees and dependents with coverage effective the first month after hire. Additionally, Cordoba provides employees with paid AD&D and life insurance, a 401k with an industry leading employer match, generous vacation and sick leave accruals, 9 paid holidays, and other forms of paid time off. We also offer flexible spending accounts (FSA’s) including medical care reimbursement, dependent care reimbursement, and commuter benefit plans. Employees are also eligible for our employee assistance program and well-being benefits that include stress management, nutrition, and financial well-being.
Cordoba Corporation provides equal employment opportunities, promoting diversity and inclusion. We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.
Harassment-Free Workplace: We strictly prohibit workplace harassment based on any factor, including race, gender, sexual orientation, or disability. Cordoba is committed to fostering a healthy and happy lifestyle for our employees, both within and beyond the workplace.
For inquiries or accommodations, please contact our HR Department at: (213) 895-0224.
Join Cordoba Corporation and be part of shaping California’s future!
LI-Hybrid
See all 1,378+ STEM OPT Technical Support Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization in Technical Support
Verify your CIP code before applying
Check your degree's CIP code against the DHS STEM Designated Degree Program List before you start applying. Computer science and information systems codes qualify, but degrees like general business do not, even if your coursework included technical modules.
Confirm E-Verify enrollment before accepting offers
Technical Support roles at smaller MSPs and help-desk contractors often lack E-Verify enrollment. Ask the recruiter directly, then cross-check on the E-Verify employer search tool. An unenrolled employer disqualifies you for the 24-month extension regardless of the job's technical content.
Target employers with active STEM OPT training programs
Use Migrate Mate to filter Technical Support roles by employers who have previously filed STEM OPT training plans. These employers already understand the I-983 structure and are less likely to withdraw an offer once they see the compliance requirements.
Build your I-983 training plan around measurable goals
Your DSO and employer must co-sign an I-983 that ties your Technical Support duties to your STEM degree. Frame goals around diagnostic tools, network troubleshooting protocols, or systems administration skills rather than generic customer service tasks to satisfy USCIS training plan standards.
Apply during your initial OPT before the extension window
You must apply for the 24-month STEM OPT extension while your initial 12-month OPT EAD is still valid. Your DSO must submit the updated I-20 at least 90 days before your current EAD expires, so target offers that give you enough lead time to complete that filing.
Use prevailing wage data to negotiate STEM OPT offers
Employers must pay STEM OPT workers the same wage as similarly situated U.S. workers per DOL rules. Look up the Level 1 and Level 2 prevailing wage for Technical Support roles in your metro area using the OFLC Wage Search before evaluating any offer.
Frequently Asked Questions
Does a Technical Support role qualify for the STEM OPT extension?
It depends on both your degree and the job duties. Your degree must appear on the DHS STEM Designated Degree Program List under an eligible CIP code, such as computer science or information technology. The Technical Support role itself must also relate directly to that degree, which your employer documents in the I-983 training plan filed with your DSO. Generic help-desk roles with no technical connection to your field of study can be denied.
What does the E-Verify requirement mean for Technical Support job seekers?
Every employer who hires you on STEM OPT must be actively enrolled in E-Verify, the federal employment eligibility verification system. This is a hard requirement with no exceptions. Before accepting a Technical Support offer, confirm enrollment directly with HR and verify it through the E-Verify employer search. Staffing agencies and contractors who place you at a client site must also be enrolled, not just the end client. You can search STEM OPT-ready employers on Migrate Mate.
What goes into the I-983 training plan for a Technical Support position?
The I-983 is a formal training agreement your employer and DSO both sign. For Technical Support, it must describe how your daily duties connect to your STEM degree, list specific learning goals such as network diagnostics, systems administration, or cybersecurity protocols, and include a schedule for supervisor evaluations. USCIS reviews the I-983 to confirm the role provides genuine practical training, not just routine work. Vague job descriptions that reference only customer service tasks are the most common reason STEM OPT training plans are rejected.
How does the cap-gap rule affect Technical Support students waiting for H-1B approval?
If your STEM OPT is still active when your employer files an H-1B visa petition on your behalf before April 1 of the fiscal year, the cap-gap rule automatically extends your work authorization through September 30 of that year. For Technical Support roles, this means you can keep working without interruption even if your EAD would otherwise expire before October 1. USCIS updates cap-gap guidance annually, so confirm the current rules with your DSO before your OPT end date approaches.
Can I work a Technical Support job through a staffing agency on STEM OPT?
Yes, but the compliance requirements are stricter. The staffing agency must be enrolled in E-Verify, and the placement must still satisfy the practical training requirement tied to your STEM degree. Your employer of record for the I-983 is the agency, not the client company, which means the agency must sign and co-manage your training plan. Some agencies are unfamiliar with this structure, so clarify who will own the I-983 filing before you accept a contract placement.