STEM OPT Application Support Engineer Jobs
Application Support Engineer roles qualify for STEM OPT when your degree is in a CIP-coded STEM field, giving you up to 24 additional months of work authorization beyond your initial OPT period. Employers must be enrolled in E-Verify to hire you, and you'll need a signed I-983 training plan before your extension starts.
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Get Access To All JobsReq ID: 391565
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).
Ambulatory EMR Application Support Analyst – L2
Location
Remote / USA
Shift
US Healthcare Support Hours / Rotational On-Call Support
Position Summary
We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.
The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.
Key Responsibilities
Clinical Workflow Support
- Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
- Troubleshoot issues related to:
- Patient scheduling
- Registration and intake workflows
- Clinical documentation and charting
- Order entry and results review
- Provider workflows and encounter management
- Analyze and resolve complex workflow and application issues impacting clinical operations.
- Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.
EMR Interface Support
- Monitor, troubleshoot, and support interfaces between EMR and external systems.
- Investigate interface failures, message errors, and data reconciliation issues.
- Validate interface data transmission and ensure successful integration outcomes.
Ambulatory Billing Support
- Support ambulatory revenue cycle workflows and billing-related EMR functionality.
Configuration and Customization
- Configure and maintain:
- Clinical templates
- Provider preferences
- Smart tools and productivity features
- Order sets and documentation workflows
- Support optimization efforts to improve provider efficiency and user adoption.
- Assist in testing and deploying configuration changes based on business requirements.
Document Management Support
- Support document management processes including:
- Document scanning
- Indexing
- Chart import
- Medical records management
- Troubleshoot issues related to document workflows and patient record accessibility.
- Ensure proper document categorization and archival standards are maintained.
Application Maintenance Release Management
- Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
- Perform impact analysis, testing, validation, and production implementation support.
- Support application version upgrades while minimizing disruptions to clinical operations.
- Maintain system documentation and change records.
Incident Problem Management
- Provide advanced troubleshooting for production incidents and service requests.
- Perform root cause analysis for recurring application issues.
- Participate in major incident management and escalations.
- Maintain SLA compliance and timely resolution of tickets.
Required Skills Experience
Functional Skills - 5+ years of experience in the below skills
- Strong understanding of ambulatory clinical workflows, including:
- Scheduling
- Registration
- Clinical documentation
- Order management
- Results review
- Knowledge of ambulatory practice operations and provider workflow optimization.
- Understanding of ambulatory billing and revenue cycle processes.
Technical Skills - 5+ years of experience in the below skills
- Experience supporting Ambulatory EMR/EHR platforms.
- Experience troubleshooting healthcare interfaces and integrations.
- Knowledge of:
- HL7 messaging
- Interface monitoring tools
- E-Prescribing workflows
- Clinical documentation templates
- Experience supporting upgrades, patches, and production releases.
- Understanding of healthcare data management and EMR archival processes.
Healthcare Domain Knowledge – Minimum 5+ years of experience in the below skills
- Ambulatory care workflows.
- Provider office operations.
- Medical terminology and clinical documentation.
- EM coding concepts and charge capture workflows.
- HIPAA and healthcare data privacy requirements.
Qualifications
- Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.
- 5–8 years of experience for L2 Support role.
- Experience supporting healthcare EMR/EHR applications in a production environment.
- Relevant EMR/EHR certifications preferred.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Req ID: 391565
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).
Ambulatory EMR Application Support Analyst – L2
Location
Remote / USA
Shift
US Healthcare Support Hours / Rotational On-Call Support
Position Summary
We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.
The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.
Key Responsibilities
Clinical Workflow Support
- Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
- Troubleshoot issues related to:
- Patient scheduling
- Registration and intake workflows
- Clinical documentation and charting
- Order entry and results review
- Provider workflows and encounter management
- Analyze and resolve complex workflow and application issues impacting clinical operations.
- Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.
EMR Interface Support
- Monitor, troubleshoot, and support interfaces between EMR and external systems.
- Investigate interface failures, message errors, and data reconciliation issues.
- Validate interface data transmission and ensure successful integration outcomes.
Ambulatory Billing Support
- Support ambulatory revenue cycle workflows and billing-related EMR functionality.
Configuration and Customization
- Configure and maintain:
- Clinical templates
- Provider preferences
- Smart tools and productivity features
- Order sets and documentation workflows
- Support optimization efforts to improve provider efficiency and user adoption.
- Assist in testing and deploying configuration changes based on business requirements.
Document Management Support
- Support document management processes including:
- Document scanning
- Indexing
- Chart import
- Medical records management
- Troubleshoot issues related to document workflows and patient record accessibility.
- Ensure proper document categorization and archival standards are maintained.
Application Maintenance Release Management
- Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
- Perform impact analysis, testing, validation, and production implementation support.
- Support application version upgrades while minimizing disruptions to clinical operations.
- Maintain system documentation and change records.
Incident Problem Management
- Provide advanced troubleshooting for production incidents and service requests.
- Perform root cause analysis for recurring application issues.
- Participate in major incident management and escalations.
- Maintain SLA compliance and timely resolution of tickets.
Required Skills Experience
Functional Skills - 5+ years of experience in the below skills
- Strong understanding of ambulatory clinical workflows, including:
- Scheduling
- Registration
- Clinical documentation
- Order management
- Results review
- Knowledge of ambulatory practice operations and provider workflow optimization.
- Understanding of ambulatory billing and revenue cycle processes.
Technical Skills - 5+ years of experience in the below skills
- Experience supporting Ambulatory EMR/EHR platforms.
- Experience troubleshooting healthcare interfaces and integrations.
- Knowledge of:
- HL7 messaging
- Interface monitoring tools
- E-Prescribing workflows
- Clinical documentation templates
- Experience supporting upgrades, patches, and production releases.
- Understanding of healthcare data management and EMR archival processes.
Healthcare Domain Knowledge – Minimum 5+ years of experience in the below skills
- Ambulatory care workflows.
- Provider office operations.
- Medical terminology and clinical documentation.
- EM coding concepts and charge capture workflows.
- HIPAA and healthcare data privacy requirements.
Qualifications
- Bachelor's degree in Healthcare Informatics, Information Technology, Computer Science, or related field.
- 5–8 years of experience for L2 Support role.
- Experience supporting healthcare EMR/EHR applications in a production environment.
- Relevant EMR/EHR certifications preferred.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
See all STEM OPT Application Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Application Support Engineer Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as an Application Support Engineer
Verify your degree's CIP code eligibility
Check your STEM degree against the official DHS STEM OPT Designated Degree Program List before applying. Degrees in computer science, information systems, and engineering typically qualify, but confirm your specific CIP code with your DSO to avoid a denied extension.
Filter job searches by E-Verify enrollment status
Application Support Engineer roles at non-E-Verify employers are off-limits for STEM OPT. Use Migrate Mate to search roles filtered for E-Verify-enrolled employers so you don't waste time pursuing positions that can't legally hire you on a STEM OPT extension.
Negotiate your I-983 training plan before accepting an offer
Get the I-983 conversation on the table during offer negotiation, not after signing. Application support roles must show a clear connection between your daily tasks and your STEM degree field, so bring a draft training plan to show the hiring manager what USCIS requires.
Target employers with established OPT onboarding workflows
Mid-size SaaS and enterprise software companies that regularly hire engineers often have HR teams familiar with I-983 requirements and E-Verify processes. Ask recruiters directly whether they've onboarded STEM OPT students before to gauge how smooth your start date will be.
Apply 90 days before your OPT expiration date
USCIS allows you to file your STEM OPT extension up to 90 days before your current EAD expires. Filing early protects your cap-gap coverage if you're also pursuing H-1B visa sponsorship and prevents an authorization gap that would force you to stop working.
Use OFLC Wage Search to benchmark your offer against prevailing wage
Application Support Engineer salaries vary by metro area and experience level. Run an OFLC Wage Search lookup using SOC code 15-1232 before accepting an offer so you can identify whether the compensation aligns with what the DOL considers the prevailing wage in your location.
Frequently Asked Questions
Does an Application Support Engineer role qualify for STEM OPT?
Yes, if your degree is listed on the DHS STEM OPT Designated Degree Program List. Degrees in computer science, information systems, software engineering, and related CIP-coded fields typically qualify. The role itself must also directly relate to your degree field, which your DSO confirms when approving your I-983 training plan. Confirm your specific CIP code with your DSO before applying.
How does the E-Verify requirement affect my job search for Application Support Engineer roles?
Every employer that hires you on a STEM OPT extension must be enrolled in E-Verify, regardless of company size or industry. If an employer isn't enrolled, they can't legally extend your authorization, and you'd need to find a different position before your initial OPT expires. Migrate Mate filters Application Support Engineer listings by E-Verify status so you can focus only on eligible employers from the start.
What should my I-983 training plan include for an Application Support Engineer position?
Your I-983 must connect your daily work tasks directly to your STEM degree's learning objectives. For Application Support Engineer roles, that typically means documenting how troubleshooting enterprise systems, writing technical documentation, or managing incident workflows builds on your degree coursework. USCIS reviews this document, so vague job descriptions won't satisfy the requirement. Your employer's manager and your DSO both sign off before you submit.
What happens to my STEM OPT authorization if I'm selected in the H-1B lottery?
If your H-1B petition is filed before your STEM OPT EAD expires and you're cap-selected, cap-gap protection automatically extends your work authorization through September 30 of the fiscal year the H-1B takes effect. You can continue working as an Application Support Engineer during that gap without interruption, as long as your employer maintains their E-Verify enrollment and your petition remains pending or approved.
Can I switch Application Support Engineer employers during my STEM OPT extension?
Yes, but you must report the change to your DSO within five business days and complete a new I-983 training plan with the new employer. The new employer must also be enrolled in E-Verify. Your EAD card remains valid for the duration of the authorized period, but working for a non-E-Verify employer, even briefly, violates your STEM OPT terms and can trigger status issues.