STEM OPT Network Support Technician Jobs
Network Support Technician roles qualify for STEM OPT when your degree maps to an eligible CIP code in computer science, information technology, or a related field. Your employer must be enrolled in E-Verify to authorize your 24-month extension, giving you up to 36 months total to build hands-on networking experience before pursuing H-1B visa sponsorship.
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At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. As eero expands into the enterprise space, serving corporate offices, hospitality venues, retail locations, multi-dwelling units, and large-scale managed deployments, we need engineers who can support the complexity of these environments. We are seeking a Sr. Enterprise Network Support Engineer (NSE) to join our team of existing NSEs across the globe. Enterprise NSEs investigate fleet and customer-impacting issues across large-scale deployments, serve as SMEs for our enterprise product, engineering, partner, and CX teams, and provide escalation support to senior leadership. Enterprise NSE’s are the first line of support when it comes to identifying issues that can impact the enterprise customer experience, and this role will ensure we are meeting our commitments to enterprise customers and partners across the globe.
A day in the life
As a member of our Enterprise Support Engineering team, you will be looked upon as an SME for our enterprise products and deployments. You’ll mentor CX Agents, while working alongside them on complex enterprise customer issues.
As an Network Support Engineer - Enterprise, you will:
- Serve as an expert on enterprise networking, fleet monitoring, and multi-site deployment support practices.
- Handle complex enterprise network issues across corporate, hospitality, retail, MDU, and managed service environments, serving as the escalation point of contact for business leaders, IT directors, and MSPs.
- Drive enterprise support strategy, as defined by your leadership, and model technical troubleshooting methods for agents to follow across large-scale deployments.
- Work collaboratively with stakeholders across the organization—including enterprise sales, partner engineering, and product teams—acting as the Voice of the Customer when making technical recommendations. Investigate enterprise customer contacts, drilling into unique and complex networking issues involving VLANs, multi-site configurations, managed switches, captive portals, and high-density environments to support T1, T2, and T3 Agents.
- Visit enterprise customer and partner locations, diagnosing, repairing, and installing complex multi-node eero networks in corporate offices, hotels, retail stores, and other commercial environments.
- Be part of the on-call roster and handle enterprise-level incidents, including multi-site outages and partner escalations.
BASIC QUALIFICATIONS
- Bachelor's degree in a relevant field or equivalent work experience
- 3+ years of supporting and maintaining a corporate network environment experience
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience writing and publishing technical documents or equivalent
- Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
- Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
- Experience in technical support, or experience with automation and any version control tools and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- 5+ years of engineering experience with at least 3 years focused on enterprise networking
- Advanced networking knowledge with an emphasis on enterprise deployments (VLANs, routing, switching, 802.1X, RADIUS, captive portals, multi-site WAN architecture)
- Excellent business acumen with a track record of success managing enterprise customer relationships
PREFERRED QUALIFICATIONS
- Experience in managing and troubleshooting network, or experience in Network protocols like DNS/DHCP/TCP and experience managing full application stacks from the OS up through custom applications
- Experience with logging and monitoring tools, such as: AWS CloudWatch, Datadog, New Relic and Splunk
- CCNA or equivalent level networking certification, or Bachelor's degree
- Experience with hospitality Property Management Systems (PMS) and their network integration requirements
- Familiarity with retail POS network requirements and PCI compliance considerations
- Experience managing or supporting Managed Service Provider (MSP) relationships
- Working knowledge of MDU/bulk deployments and their unique network topology challenges
- Experience with high-density wireless deployments (100+ concurrent clients per AP)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 139,100.00 - 188,200.00 USD annually
USA, ID, Boise - 121,000.00 - 163,700.00 USD annually
USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually
DESCRIPTION
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. As eero expands into the enterprise space, serving corporate offices, hospitality venues, retail locations, multi-dwelling units, and large-scale managed deployments, we need engineers who can support the complexity of these environments. We are seeking a Sr. Enterprise Network Support Engineer (NSE) to join our team of existing NSEs across the globe. Enterprise NSEs investigate fleet and customer-impacting issues across large-scale deployments, serve as SMEs for our enterprise product, engineering, partner, and CX teams, and provide escalation support to senior leadership. Enterprise NSE’s are the first line of support when it comes to identifying issues that can impact the enterprise customer experience, and this role will ensure we are meeting our commitments to enterprise customers and partners across the globe.
A day in the life
As a member of our Enterprise Support Engineering team, you will be looked upon as an SME for our enterprise products and deployments. You’ll mentor CX Agents, while working alongside them on complex enterprise customer issues.
As an Network Support Engineer - Enterprise, you will:
- Serve as an expert on enterprise networking, fleet monitoring, and multi-site deployment support practices.
- Handle complex enterprise network issues across corporate, hospitality, retail, MDU, and managed service environments, serving as the escalation point of contact for business leaders, IT directors, and MSPs.
- Drive enterprise support strategy, as defined by your leadership, and model technical troubleshooting methods for agents to follow across large-scale deployments.
- Work collaboratively with stakeholders across the organization—including enterprise sales, partner engineering, and product teams—acting as the Voice of the Customer when making technical recommendations. Investigate enterprise customer contacts, drilling into unique and complex networking issues involving VLANs, multi-site configurations, managed switches, captive portals, and high-density environments to support T1, T2, and T3 Agents.
- Visit enterprise customer and partner locations, diagnosing, repairing, and installing complex multi-node eero networks in corporate offices, hotels, retail stores, and other commercial environments.
- Be part of the on-call roster and handle enterprise-level incidents, including multi-site outages and partner escalations.
BASIC QUALIFICATIONS
- Bachelor's degree in a relevant field or equivalent work experience
- 3+ years of supporting and maintaining a corporate network environment experience
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience writing and publishing technical documents or equivalent
- Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
- Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
- Experience in technical support, or experience with automation and any version control tools and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- 5+ years of engineering experience with at least 3 years focused on enterprise networking
- Advanced networking knowledge with an emphasis on enterprise deployments (VLANs, routing, switching, 802.1X, RADIUS, captive portals, multi-site WAN architecture)
- Excellent business acumen with a track record of success managing enterprise customer relationships
PREFERRED QUALIFICATIONS
- Experience in managing and troubleshooting network, or experience in Network protocols like DNS/DHCP/TCP and experience managing full application stacks from the OS up through custom applications
- Experience with logging and monitoring tools, such as: AWS CloudWatch, Datadog, New Relic and Splunk
- CCNA or equivalent level networking certification, or Bachelor's degree
- Experience with hospitality Property Management Systems (PMS) and their network integration requirements
- Familiarity with retail POS network requirements and PCI compliance considerations
- Experience managing or supporting Managed Service Provider (MSP) relationships
- Working knowledge of MDU/bulk deployments and their unique network topology challenges
- Experience with high-density wireless deployments (100+ concurrent clients per AP)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 139,100.00 - 188,200.00 USD annually
USA, ID, Boise - 121,000.00 - 163,700.00 USD annually
USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually
See all STEM OPT Network Support Technician Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Network Support Technician Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Network Support Technician
Verify your CIP code matches IT
Pull your transcript and confirm your degree's CIP code falls under a STEM-designated category recognized by ICE. Degrees in computer science, information systems, or network administration typically qualify, but your DSO must verify this before you file.
Filter jobs by E-Verify enrollment status
Before applying, confirm each employer is actively enrolled in E-Verify, not just registered. Use the E-Verify employer search to check enrollment status, since lapsed enrollments disqualify an otherwise compliant STEM OPT placement.
Benchmark your offer against prevailing wages
Run the SOC code 15-1231 through the OFLC Wage Search before negotiating your offer. Network Support Technician wages vary sharply by metro area, and an offer below the Level I prevailing wage can complicate your future H-1B LCA filing.
Use Migrate Mate to target sponsorship-ready employers
Search Network Support Technician openings on Migrate Mate, which surfaces employers with verified E-Verify enrollment and active work authorization filing history, so you're applying to roles where your STEM OPT status won't be a deal-breaker.
File your I-983 before your start date
Your I-983 training plan must document specific network support learning objectives tied to your STEM degree, not just your job description. Submit it to your DSO and get institutional sign-off before your first day, or your extension authorization is invalid.
Request cap-gap confirmation in your offer letter
If your employer files an H-1B petition before your OPT expires, cap-gap extends your work authorization through September 30. Ask your employer to confirm their H-1B filing timeline in writing before you accept the role.
Frequently Asked Questions
Does a Network Support Technician role qualify for the STEM OPT extension?
It depends on your degree, not just your job title. Your degree must carry a STEM-designated CIP code, typically in computer science, information technology, or a closely related field. The role itself must also align with your degree's field of study. Your DSO reviews both before recommending the extension to USCIS. Check O*NET for the SOC classification tied to this role to assess alignment.
Does my employer need E-Verify enrollment for my STEM OPT extension?
Yes, E-Verify enrollment is a hard requirement, not a formality. Your employer must be actively enrolled at the time your extension is authorized and must remain enrolled throughout your STEM OPT period. If they let enrollment lapse, your authorization is affected. Verify current enrollment status through the E-Verify employer search tool before accepting any offer.
What goes into the I-983 training plan for a Network Support Technician?
Your I-983 must connect specific on-the-job training activities to your STEM degree's learning outcomes. For network support roles, this means documenting tasks like configuring network infrastructure, troubleshooting protocols, or administering systems, and explaining how each develops competencies from your degree program. Generic job descriptions don't satisfy the requirement. Your DSO and employer must both sign the plan before your extension start date.
How does cap-gap work if my employer files an H-1B petition during my STEM OPT period?
If your employer files a timely H-1B petition before your STEM OPT authorization expires and it's selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that year. You can continue working in your Network Support Technician role without interruption during this bridge period. USCIS governs cap-gap eligibility, so confirm the filing date and receipt notice with your employer immediately.
Where can I find Network Support Technician jobs that accept STEM OPT students?
Migrate Mate lists Network Support Technician roles filtered for employers with E-Verify enrollment and work authorization filing history, so you're not spending time on applications that won't move forward. Standard job searches don't surface STEM OPT eligibility details, which means you can't tell from a listing alone whether the employer meets your requirements.