STEM OPT IT Support Technician Jobs
IT Support Technician roles qualify for STEM OPT when your degree is in a STEM-designated CIP code field such as computer science, information technology, or a related discipline. Your employer must be enrolled in E-Verify, and the 24-month STEM OPT extension gives you up to 36 months total to build experience in technical support and systems administration.
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Get Access To All JobsINTRODUCTION
Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations.
We are looking for an IT Support Technician (Tier 1) to support the technical operations and employees located at our warehouse in Bethlehem, PA. Your role will ensure that client systems are running efficiently by performing updates and maintenance tasks on hardware and software and resolving technical problems. You will also provide technical support and guidance to end-users by following in-place IT policies and procedures.
This is a full-time role and will work a fully in-office schedule based in Bethlehem, PA. Schedule is Saturday - Tuesday - four, 10hr shifts.
ROLE AND RESPONSIBILITIES
What is a day in the life of an IT Support Technician?
- Respond to and resolve help desk requests through tickets, emails, chat, and phone calls
- Properly escalate complex issues to the Senior IT team
- Set up and remove accounts in compliance with IT policies and procedures
- Provide technical support by utilizing remote desktop software, such as TeamViewer
- Ensure security through established access controls and procedures
- Troubleshoot networking hardware and internet connectivity
- Troubleshoot hardware and software errors by running diagnostics, performing, and documenting resolutions
- Resolve tickets quickly and efficiently to meet in-place SLA policies
- Perform desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
BASIC QUALIFICATIONS
What will I need to thrive in this role?
- Bachelor's degree in related field or an equivalent level of experience
- 0-2 years of previous Help Desk support experience
- Strong problem-solving and critical thinking abilities
- Familiarity with Microsoft Office Suite, Windows, and MacOS operating systems
- Experience with remote desktop support tools such as RDP or TeamViewer
- Experience managing user accounts in Google Workspaces
- Basic understanding of network principles
- Ability to completely follow help desk and IT operations best practices such as security, storage, data protection, and disaster recovery protocols
- IT industry certifications - preferred, but not required (A+, Sec+, Net+, MCSA)
PREFERRED QUALIFICATIONS
What does high performance look like?
- Ability to completely follow helpdesk and IT operations best practices such as security, storage, data protection, and disaster recovery protocols
- Ability to work effectively and efficiently in a high-volume, fast-paced environment
- Effectively prioritize tasks based on the level of severity
- Ability to work independently and as part of a team
COMPANY CULTURE
Sounds great! What’s the company culture?
We are looking for individuals who are:
- Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
HIRING PROCESS
What is the hiring process?
- Initial phone interview with Pattern’s talent acquisition team
- Remote technical assessment with the IT team
- Remote behavioral interview with Pattern’s IT Director
- Professional reference checks
- Executive review
- Offer
APPLICATION TIPS
How can I stand out as an applicant?
- Be prepared to talk about professional accomplishments with specific data to quantify examples
- Be ready to talk about how you can add value and be the best addition to the team
- Focus on mentioning how you would be partner obsessed at Pattern
- Be prepared to talk about any side projects related to data and analytics
BENEFITS
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k)
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
INTRODUCTION
Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations.
We are looking for an IT Support Technician (Tier 1) to support the technical operations and employees located at our warehouse in Bethlehem, PA. Your role will ensure that client systems are running efficiently by performing updates and maintenance tasks on hardware and software and resolving technical problems. You will also provide technical support and guidance to end-users by following in-place IT policies and procedures.
This is a full-time role and will work a fully in-office schedule based in Bethlehem, PA. Schedule is Saturday - Tuesday - four, 10hr shifts.
ROLE AND RESPONSIBILITIES
What is a day in the life of an IT Support Technician?
- Respond to and resolve help desk requests through tickets, emails, chat, and phone calls
- Properly escalate complex issues to the Senior IT team
- Set up and remove accounts in compliance with IT policies and procedures
- Provide technical support by utilizing remote desktop software, such as TeamViewer
- Ensure security through established access controls and procedures
- Troubleshoot networking hardware and internet connectivity
- Troubleshoot hardware and software errors by running diagnostics, performing, and documenting resolutions
- Resolve tickets quickly and efficiently to meet in-place SLA policies
- Perform desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
BASIC QUALIFICATIONS
What will I need to thrive in this role?
- Bachelor's degree in related field or an equivalent level of experience
- 0-2 years of previous Help Desk support experience
- Strong problem-solving and critical thinking abilities
- Familiarity with Microsoft Office Suite, Windows, and MacOS operating systems
- Experience with remote desktop support tools such as RDP or TeamViewer
- Experience managing user accounts in Google Workspaces
- Basic understanding of network principles
- Ability to completely follow help desk and IT operations best practices such as security, storage, data protection, and disaster recovery protocols
- IT industry certifications - preferred, but not required (A+, Sec+, Net+, MCSA)
PREFERRED QUALIFICATIONS
What does high performance look like?
- Ability to completely follow helpdesk and IT operations best practices such as security, storage, data protection, and disaster recovery protocols
- Ability to work effectively and efficiently in a high-volume, fast-paced environment
- Effectively prioritize tasks based on the level of severity
- Ability to work independently and as part of a team
COMPANY CULTURE
Sounds great! What’s the company culture?
We are looking for individuals who are:
- Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
HIRING PROCESS
What is the hiring process?
- Initial phone interview with Pattern’s talent acquisition team
- Remote technical assessment with the IT team
- Remote behavioral interview with Pattern’s IT Director
- Professional reference checks
- Executive review
- Offer
APPLICATION TIPS
How can I stand out as an applicant?
- Be prepared to talk about professional accomplishments with specific data to quantify examples
- Be ready to talk about how you can add value and be the best addition to the team
- Focus on mentioning how you would be partner obsessed at Pattern
- Be prepared to talk about any side projects related to data and analytics
BENEFITS
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k)
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See all 1,155+ STEM OPT IT Support Technician Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT IT Support Technician Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as an IT Support Technician
Verify your CIP code before applying
Check that your degree's CIP code is on the STEM OPT designated degree program list maintained by USCIS. IT-adjacent degrees like Management Information Systems or Computer Engineering Technology qualify, but Business Information Systems often does not, so confirm with your DSO before targeting roles.
Target employers already enrolled in E-Verify
Before accepting any IT Support offer, confirm the employer is actively enrolled in E-Verify, not just registered. Ask HR for their E-Verify company ID or verify enrollment directly through the E-Verify portal, since lapsed enrollment disqualifies them as a STEM OPT sponsor.
Frame your I-983 training goals around measurable IT skills
Your training plan must connect your daily IT Support duties to specific STEM learning objectives. List concrete goals like Active Directory administration, network troubleshooting protocols, or ticketing system proficiency rather than vague descriptions so USCIS has clear evidence of a formal training relationship.
Use Migrate Mate to filter IT Support roles by E-Verify enrollment
Manually checking E-Verify status for every employer wastes time in a compressed OPT timeline. Migrate Mate surfaces IT Support Technician listings filtered to E-Verify-enrolled employers, so you're only engaging with companies that can legally sign your I-983 and support your extension.
Check prevailing wage before negotiating your offer
IT Support Technician wage levels vary by metro area and experience tier. Run your job title and location through the OFLC Wage Search to see DOL's prevailing wage for your role so you can negotiate from an informed baseline and confirm the offer meets H-1B visa transition thresholds if that's your long-term path.
File your STEM OPT extension at the 90-day window
You can apply for the 24-month STEM OPT extension up to 90 days before your initial OPT expires. Filing late means a gap in work authorization, which IT employers treat as a compliance risk. Submit I-765 to USCIS with your signed I-983 and updated I-20 well before that deadline.
Frequently Asked Questions
Does an IT Support Technician role qualify for STEM OPT?
It depends on your degree, not just the job title. The role itself must relate to a STEM-designated CIP code field listed by USCIS, such as computer science, information systems, or electrical engineering technology. Your DSO confirms eligibility by updating your I-20 with the correct CIP code. If your degree is in a borderline field like applied technology, verify the CIP code designation before accepting an offer.
What does my IT Support employer need to do for STEM OPT?
Your employer must be enrolled in E-Verify, sign the I-983 training plan with you, and provide supervision that connects your daily duties to your STEM degree field. They also commit to reporting material changes in your employment to your DSO within five business days. Employers unfamiliar with STEM OPT sometimes hesitate at the I-983, so walking HR through the one-page form early in the offer process prevents last-minute delays.
What should my I-983 training plan include for an IT Support role?
The I-983 must list specific, measurable learning objectives tied to your degree. For IT Support Technician positions, that means goals like diagnosing hardware and software failures using systematic methodologies, configuring network infrastructure, or managing user authentication systems. Generic language like 'gaining work experience' doesn't satisfy USCIS review. Include the tools, platforms, and protocols you'll work with so the training connection to your STEM field is explicit.
How does cap-gap affect me if my H-1B is selected while I'm working as an IT Support Technician?
If your H-1B petition is filed before your OPT or STEM OPT expires and you're selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that fiscal year. You can continue working as an IT Support Technician under cap-gap without any interruption, provided your employer filed the petition before your EAD expired. Confirm the filing date with HR and keep a copy of the receipt notice on hand.
Where can I find IT Support Technician jobs that sponsor STEM OPT?
Migrate Mate lists IT Support Technician roles filtered to employers enrolled in E-Verify, which is the baseline requirement for STEM OPT eligibility. Searching there saves you from spending time on applications to companies that can't legally support your extension. You can also cross-reference the O*NET occupation profile for IT Support Technician to identify related job titles that fall under the same SOC code and may surface additional qualifying opportunities.