STEM OPT IT Support Technician Jobs
IT Support Technician roles qualify for STEM OPT when your degree is in a STEM-designated CIP code field such as computer science, information technology, or a related discipline. Your employer must be enrolled in E-Verify, and the 24-month STEM OPT extension gives you up to 36 months total to build experience in technical support and systems administration.
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IT
Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
Job description
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The Team
The IT Desktop Support Engineer provides high-quality onsite and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues, supporting hardware and software lifecycle activities, and ensuring a consistent, reliable end-user computing experience in a global, collaborative enterprise environment.
The Role
- Perform onsite and remote analysis, diagnosis, and resolution of complex desktop and endpoint issues for end users.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, peripherals, and related software.
- Maintain conference room readiness, ensuring AV and video conferencing systems are functional and supporting users during meetings.
- Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.
- Assess workstation performance and implement hardware upgrades (e.g., memory, storage) as required.
- Collaborate closely with Network technicians, Server administrators, and other IT teams to ensure efficient operation of the desktop computing environment.
- Receive and respond to support requests via walk-ins, phone, chat, email, and service desk tickets.
- Work assigned incidents, requests, and IMAC (Install, Move, Add, Change) tasks through the service desk.
- Support new hire onboarding and equipment provisioning requests submitted through the service desk.
- Deploy and manage software using Microsoft Intune, and JAMF Self Service. (some experience)
- Support Microsoft Autopilot, White Glove deployments, and modern device provisioning workflows. (can be learned)
- Provide remote support using approved remote access tools.
- Assist in creating, maintaining, and enforcing desktop support procedures, documentation, and operational metrics.
- Accurately document hardware and software installations, failures, repairs, and removals. (must)
- Interface with third-party vendors and support partners for escalations, repairs, and equipment procurement. (this can be learned)
- Support and assist with corporate meetings and townhalls, ensuring end-user technology readiness.
What You’ll Bring (Requirements)
- 2+ years of IT Desktop Support
- Bachelors or Associates Degree in IT/Computer Science Related Field
- Experience working in remote access, computer support, remote technical support, Apple Mac OS, Windows Computers, Active Directory, Microsoft Azure and Intune, Video Conferencing Support, Jamf Pro, IT Troubleshooting, and ServiceNow Platform.
- Preferred Certifications in Microsoft Certified Desktop Support Technician – Microsoft and/or CompRIT A+ Certification – Computing Technology Industry Associate (CompTIA)
About us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfill your purpose and achieve your potential.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Function
IT
Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
Job description
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The Team
The IT Desktop Support Engineer provides high-quality onsite and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues, supporting hardware and software lifecycle activities, and ensuring a consistent, reliable end-user computing experience in a global, collaborative enterprise environment.
The Role
- Perform onsite and remote analysis, diagnosis, and resolution of complex desktop and endpoint issues for end users.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, peripherals, and related software.
- Maintain conference room readiness, ensuring AV and video conferencing systems are functional and supporting users during meetings.
- Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.
- Assess workstation performance and implement hardware upgrades (e.g., memory, storage) as required.
- Collaborate closely with Network technicians, Server administrators, and other IT teams to ensure efficient operation of the desktop computing environment.
- Receive and respond to support requests via walk-ins, phone, chat, email, and service desk tickets.
- Work assigned incidents, requests, and IMAC (Install, Move, Add, Change) tasks through the service desk.
- Support new hire onboarding and equipment provisioning requests submitted through the service desk.
- Deploy and manage software using Microsoft Intune, and JAMF Self Service. (some experience)
- Support Microsoft Autopilot, White Glove deployments, and modern device provisioning workflows. (can be learned)
- Provide remote support using approved remote access tools.
- Assist in creating, maintaining, and enforcing desktop support procedures, documentation, and operational metrics.
- Accurately document hardware and software installations, failures, repairs, and removals. (must)
- Interface with third-party vendors and support partners for escalations, repairs, and equipment procurement. (this can be learned)
- Support and assist with corporate meetings and townhalls, ensuring end-user technology readiness.
What You’ll Bring (Requirements)
- 2+ years of IT Desktop Support
- Bachelors or Associates Degree in IT/Computer Science Related Field
- Experience working in remote access, computer support, remote technical support, Apple Mac OS, Windows Computers, Active Directory, Microsoft Azure and Intune, Video Conferencing Support, Jamf Pro, IT Troubleshooting, and ServiceNow Platform.
- Preferred Certifications in Microsoft Certified Desktop Support Technician – Microsoft and/or CompRIT A+ Certification – Computing Technology Industry Associate (CompTIA)
About us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfill your purpose and achieve your potential.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
See all 954+ STEM OPT IT Support Technician Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as an IT Support Technician
Verify your CIP code before applying
Check that your degree's CIP code is on the STEM OPT designated degree program list maintained by USCIS. IT-adjacent degrees like Management Information Systems or Computer Engineering Technology qualify, but Business Information Systems often does not, so confirm with your DSO before targeting roles.
Target employers already enrolled in E-Verify
Before accepting any IT Support offer, confirm the employer is actively enrolled in E-Verify, not just registered. Ask HR for their E-Verify company ID or verify enrollment directly through the E-Verify portal, since lapsed enrollment disqualifies them as a STEM OPT sponsor.
Frame your I-983 training goals around measurable IT skills
Your training plan must connect your daily IT Support duties to specific STEM learning objectives. List concrete goals like Active Directory administration, network troubleshooting protocols, or ticketing system proficiency rather than vague descriptions so USCIS has clear evidence of a formal training relationship.
Use Migrate Mate to filter IT Support roles by E-Verify enrollment
Manually checking E-Verify status for every employer wastes time in a compressed OPT timeline. Migrate Mate surfaces IT Support Technician listings filtered to E-Verify-enrolled employers, so you're only engaging with companies that can legally sign your I-983 and support your extension.
Check prevailing wage before negotiating your offer
IT Support Technician wage levels vary by metro area and experience tier. Run your job title and location through the OFLC Wage Search to see DOL's prevailing wage for your role so you can negotiate from an informed baseline and confirm the offer meets H-1B visa transition thresholds if that's your long-term path.
File your STEM OPT extension at the 90-day window
You can apply for the 24-month STEM OPT extension up to 90 days before your initial OPT expires. Filing late means a gap in work authorization, which IT employers treat as a compliance risk. Submit I-765 to USCIS with your signed I-983 and updated I-20 well before that deadline.
Frequently Asked Questions
Does an IT Support Technician role qualify for STEM OPT?
It depends on your degree, not just the job title. The role itself must relate to a STEM-designated CIP code field listed by USCIS, such as computer science, information systems, or electrical engineering technology. Your DSO confirms eligibility by updating your I-20 with the correct CIP code. If your degree is in a borderline field like applied technology, verify the CIP code designation before accepting an offer.
What does my IT Support employer need to do for STEM OPT?
Your employer must be enrolled in E-Verify, sign the I-983 training plan with you, and provide supervision that connects your daily duties to your STEM degree field. They also commit to reporting material changes in your employment to your DSO within five business days. Employers unfamiliar with STEM OPT sometimes hesitate at the I-983, so walking HR through the one-page form early in the offer process prevents last-minute delays.
What should my I-983 training plan include for an IT Support role?
The I-983 must list specific, measurable learning objectives tied to your degree. For IT Support Technician positions, that means goals like diagnosing hardware and software failures using systematic methodologies, configuring network infrastructure, or managing user authentication systems. Generic language like 'gaining work experience' doesn't satisfy USCIS review. Include the tools, platforms, and protocols you'll work with so the training connection to your STEM field is explicit.
How does cap-gap affect me if my H-1B is selected while I'm working as an IT Support Technician?
If your H-1B petition is filed before your OPT or STEM OPT expires and you're selected in the lottery, cap-gap automatically extends your work authorization through September 30 of that fiscal year. You can continue working as an IT Support Technician under cap-gap without any interruption, provided your employer filed the petition before your EAD expired. Confirm the filing date with HR and keep a copy of the receipt notice on hand.
Where can I find IT Support Technician jobs that sponsor STEM OPT?
Migrate Mate lists IT Support Technician roles filtered to employers enrolled in E-Verify, which is the baseline requirement for STEM OPT eligibility. Searching there saves you from spending time on applications to companies that can't legally support your extension. You can also cross-reference the O*NET occupation profile for IT Support Technician to identify related job titles that fall under the same SOC code and may surface additional qualifying opportunities.