Mid Level Strategic Account Representative Jobs

INTRODUCTION

This customer-facing position will provide order entry and customer support for a named list of targeted EOEM accounts for the $1B Power Products organization. Primary functions include order-based order management (MTS/MTO/CTO) that includes order entry as well as PBO (proposal based order entry), statement resolution, claims, special price agreement (SPA) maintenance, quoting, expediting, customer website portal use, and customer reports. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

ROLE AND RESPONSIBILITIES

• Interfaces with internal and external customers, including coordinating activities with Schneider functional areas, manufacturing, sales, distribution centers, and field services.
• Accurately and expeditiously handles all customer complaints and inquiries, including status, production, delivery and billing inquiries.
• Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.
• Problem solving with customers that results in positive feedback for building relationships as a trusted advisor.
• Performs all order entry, order maintenance, open-order reporting, and facilitating customer order forecasts.
• Interpret customer requirements for low complexity configure-to-order (CTO) products - match products to customer specifications and ensure that the bill of material is technically compatible and competitive.
• Provides product information and performs product cross-referencing that may include basic technical knowledge.
• Utilizes and maintains information in systems including bFO (Salesforce), S4, SE Advantage, MS Teams, and External Customer Websites.

BASIC QUALIFICATIONS

• Bachelor’s Degree or 3-5 years related work experience.
• Well-developed verbal and written communication skills.
• Flexibility and ability to prioritize, work independently and meet deadlines.
• Ability to maintain a good working relationship with people inside and outside the company.
• Customer Service Excellence (CSE), team player mindset, and can-do attitude.
• Strong mediation, negotiation and facilitation skills.
• Good working knowledge of the MS Office 365™ applications. An intermediate to advance working knowledge of Excel is preferred.

COMPENSATION

• Expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

LOCAL BENEFITS

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Schneider Electric is there when it matters most to you

Ready to lead projects that matter? Apply today and make your mark!

EEO Statement

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.