Support Associate Jobs in Arkansas

INTRODUCTION

Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:

• Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
• Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction.
• Researches, trouble shoots, administers application administration, conducts application user training, and code changes.

DUTIES AND RESPONSIBILITIES

• Formal mentorship concluded.
• Increased complexity of assignments - augmentation and/or independent segment owner.
• Augmentation (1 or >) or owner of moderately complex assignments.
• Owner (1 or >) of low complexity assignments.
• Moderate ability to see whole picture.
• Assists clients with business solution definition through campaign management and business intelligence tools and/or processes.
• Audits post-production changes to ensure service level agreement compliance.
• Executes moderately complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
• Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.
• Executes simple Custom Client Report Services - utilizing necessary tools; executes standard/automated DataMart Build processes; audits, monitors and ensures SLA compliance.
• Develops, maintains and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns.
• Contributes to (and may provide ownership) to the research process of a technical operation. Provides data, analysis, and recommendations to support multiple technical operations and assure client satisfaction.
• Provides consultation, support, communication and training to teams and clients on campaign management tools and/or processes. Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.
• Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
• Responsible for application administration. Identifies, recommends and documents code changes or makes appropriate code changes. Constructs and/or enhances data documentation as needed. Changes processes for clients through established change management procedures.
• Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data. Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams.
• Documents and conducts performance monitoring and tuning for user applications and environments.
• Maintains subject matter expertise in designated accounts and processes.
• Ensures compliance with established procedures, project requirements and service level agreements through audits.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

Required

• Functional knowledge of solution management.

Preferred

• Bachelor's degree and no related experience; or equivalent work experience.
• Solid understanding of relational database design.
• Knowledge (Understanding of Syntax) in 2 or more:
• SQL / PL –SQL
• Perl
• Shell Scripting
• Campaign Management Tools
• Business Intelligence Tools
• ETL Tools
• UNIX / LINUX
• Knowledge of Information Technology practices.
• Demonstrated ability to communicate with clients and internal stakeholders – answering questions, resolving issues, conducting research.
• Attention to detail, important to monitor and audit.

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

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Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.