Support Engineer Jobs in Boston, MA
Support Engineer jobs in Boston are concentrated in the Seaport District, Kendall Square, and the Financial District, with demand running across biotech, enterprise software, and financial services. Employers actively hiring include Intersystems, Axiom Technologies, and Fidelity TalentSource. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 78+ Support Engineer jobs
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
The Senior Support Engineer is the technical specialist inside Customer Operations & Support who closes the gap between "a dealer reports a problem" and "Engineering has a clean ticket to act on." You will reproduce defects, read traces and logs, validate IMS partner integrations, and decide whether an issue is a bug, expected behavior, a configuration problem, or a partner-side failure.
What you'll do
- Serve as the technical escalation point for all products, including SaaS ones.
- Reproduce dealer-reported issues in-product, read distributed traces in Observe and Honeycomb, and correlate logs across Site, Dealer Data Service, Pricing services, ML rec models, and IMS partner APIs.
- Distinguish true defects from expected behavior, configuration issues, or partner-side failures (DealerCenter, DealerSync, vAuto, Dealer Specialties, Vincue, MotorcarMarketing).
- Submit clean, reproducible tickets to Product Acceleration (PAES) and Engineering, with steps, evidence, and impact framing.
- Own the FireHydrant trigger decision during business hours for products; coordinate with on-call engineers during incidents.
- Partner with Tier 1 and Tier 2 Dealer Support Operations to handle escalations and upskill the team over time.
- Contribute to and maintain the Product Support Playbook: SLA framework, severity definitions, escalation paths, status page integration, named case routing in Salesforce.
- Validate launch readiness for new products against the COS/Engineering intake gate (uptime SLO, alerting, status page, escalation tree, training, dedicated Slack channel).
- Participate in postmortems and represent the customer-impact narrative; help drive resiliency improvements upstream.
- Build feedback loops with Product Marketing and Sales Specialists so dealer expectations align with what we can support.
What you'll bring
- 4+ years in a technical support, support engineering, solutions engineering, or customer engineering role at a B2B company.
- Demonstrated ability to read logs and distributed traces (Observe, Honeycomb, Datadog, Splunk, or equivalent), validate API payloads, and reproduce defects in production software.
- Comfort working with SQL, XML, JSON, and REST API responses; basic scripting in Python, Bash, or a similar language to investigate issues.
- Strong written and verbal communication; able to translate between dealers, account teams, Product, and Engineering.
- Calm judgment in incident situations and the ability to make defensible "is this an outage" calls.
- Experience supporting products with third-party data integrations (CRM, DMS, inventory feeds, ML/pricing services).
- Familiarity with FireHydrant, PagerDuty, or similar incident management tooling.
- Exposure to automotive retail, dealer software, or marketplace platforms.
- Experience standing up support processes for new product launches, not just operating mature ones.
- Salesforce Service Cloud familiarity.
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
The Senior Support Engineer is the technical specialist inside Customer Operations & Support who closes the gap between "a dealer reports a problem" and "Engineering has a clean ticket to act on." You will reproduce defects, read traces and logs, validate IMS partner integrations, and decide whether an issue is a bug, expected behavior, a configuration problem, or a partner-side failure.
What you'll do
- Serve as the technical escalation point for all products, including SaaS ones.
- Reproduce dealer-reported issues in-product, read distributed traces in Observe and Honeycomb, and correlate logs across Site, Dealer Data Service, Pricing services, ML rec models, and IMS partner APIs.
- Distinguish true defects from expected behavior, configuration issues, or partner-side failures (DealerCenter, DealerSync, vAuto, Dealer Specialties, Vincue, MotorcarMarketing).
- Submit clean, reproducible tickets to Product Acceleration (PAES) and Engineering, with steps, evidence, and impact framing.
- Own the FireHydrant trigger decision during business hours for products; coordinate with on-call engineers during incidents.
- Partner with Tier 1 and Tier 2 Dealer Support Operations to handle escalations and upskill the team over time.
- Contribute to and maintain the Product Support Playbook: SLA framework, severity definitions, escalation paths, status page integration, named case routing in Salesforce.
- Validate launch readiness for new products against the COS/Engineering intake gate (uptime SLO, alerting, status page, escalation tree, training, dedicated Slack channel).
- Participate in postmortems and represent the customer-impact narrative; help drive resiliency improvements upstream.
- Build feedback loops with Product Marketing and Sales Specialists so dealer expectations align with what we can support.
What you'll bring
- 4+ years in a technical support, support engineering, solutions engineering, or customer engineering role at a B2B company.
- Demonstrated ability to read logs and distributed traces (Observe, Honeycomb, Datadog, Splunk, or equivalent), validate API payloads, and reproduce defects in production software.
- Comfort working with SQL, XML, JSON, and REST API responses; basic scripting in Python, Bash, or a similar language to investigate issues.
- Strong written and verbal communication; able to translate between dealers, account teams, Product, and Engineering.
- Calm judgment in incident situations and the ability to make defensible "is this an outage" calls.
- Experience supporting products with third-party data integrations (CRM, DMS, inventory feeds, ML/pricing services).
- Familiarity with FireHydrant, PagerDuty, or similar incident management tooling.
- Exposure to automotive retail, dealer software, or marketplace platforms.
- Experience standing up support processes for new product launches, not just operating mature ones.
- Salesforce Service Cloud familiarity.
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
See All 78 Support Engineer Jobs in Boston
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Find Support Engineer JobsSupport Engineer Job Market in Boston
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
Support Engineer Jobs in Boston: Frequently Asked Questions
How do I get a support engineer job in Boston?
Focus your search on the Seaport District, Kendall Square, and Back Bay, where biotech, SaaS, and financial services companies concentrate most of their support engineering hiring. Familiarity with cloud infrastructure, ticketing platforms, and scripting gives candidates a clear edge in this market. Targeting mid-size tech companies and established life sciences firms tends to yield faster responses than applying to large enterprises cold.
Which companies hire support engineers in Boston?
Employers hiring support engineers in Boston right now include Intersystems, Axiom Technologies, and Fidelity TalentSource, based on current listings on Migrate Mate as of November 2026. Boston's mix of venture-backed software startups, established financial institutions, and large biotech and medical device companies means support engineering roles appear across a wide range of employer sizes and technical environments.
Are there remote support engineer jobs in Boston?
Yes, though availability depends heavily on the role: customer-facing and cloud-focused support engineering positions tend to offer remote flexibility, while lab, hardware, or on-site infrastructure roles typically require in-person presence. About 57% of support engineer openings tied to Boston are remote or hybrid as of November 2026, reflecting demand from the city's strong SaaS and cloud services sector. Hybrid schedules are especially common among Seaport and Kendall Square employers.
How can I get a support engineer job in Boston with little or no experience?
The most realistic entry path in Boston is through a junior IT support or associate support engineer role at one of the city's many mid-size SaaS or healthtech companies, which regularly hire candidates with certifications like CompTIA A+, Google IT Support, or AWS Cloud Practitioner in place of years of experience. Boston's large university ecosystem also produces employer-sponsored apprenticeship and co-op pipelines worth targeting. Building hands-on skills through home lab projects and contributing to open-source help forums strengthens applications significantly in this market.
Which industries hire the most support engineers in Boston?
The sectors hiring the most support engineers in Boston are Technology & Software and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. Boston's dense concentration of life sciences companies, enterprise software firms, and asset management and fintech employers creates sustained demand for support engineers who can work across complex, regulated technical environments.
Related Jobs in Massachusetts
See All 78 Support Engineer Jobs in Boston
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