Support Engineer Jobs in Massachusetts

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

We are looking for a proactive Staff Software Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to lead the development, integration, and deployment of reliable software across our automation systems — driving release readiness, mentoring engineers, and partnering daily with Engineering, Operations, and customer-facing teams to deliver stable, high-quality production environments.

What we do

The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.

What you'll do

• Lead cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.
• Drive supply chain automation improvements through software development, system integration, and deployment automation at scale.
• Architect and support CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
• Troubleshoot the most complex technical issues across applications, integrations, infrastructure, databases, and distributed systems.
• Develop automation, tools, runbooks, and repeatable processes that reduce manual effort and improve operational reliability.
• Mentor and provide technical guidance to less-senior engineers, and partner with internal and external stakeholders for stable delivery and successful customer outcomes.
• Travel approximately 10–20% for deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.

What you'll need

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
• Minimum of 8 years of software engineering experience with hands-on development, automation, integration, and production support responsibilities.
• Required technical skills: Kubernetes, Linux, CI/CD, DevOps, deployment automation, PowerShell scripting, APIs, databases, and system integration.
• Preferred technical skills: Docker, Python, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
• Strong experience in supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
• Core competencies: proactive ownership, technical problem solving, cross-team coordination, communication, documentation, and production urgency.

Our environment

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $120,750.00 - $177,100.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.