Support Engineer Jobs in Massachusetts
Support Engineer jobs in Massachusetts are in strong demand, concentrated in enterprise software, cloud infrastructure, biotech platforms, and financial technology, with openings at every level from entry-level helpdesk and tier-one support through senior and principal support engineers. The heaviest hiring is in Boston, Cambridge, and Burlington, where companies like MathWorks, PTC, and HubSpot have built lasting technical support teams. The most sought-after specialties include cloud platform support, SaaS application troubleshooting, and enterprise systems administration. Find a role that fits below and apply directly.
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Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materialsJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Become part of our ambitious team in Bedford, MA within the Bioproduction (BPG) / Purification Process Analytics (PPA) division. We are focused on ensuring flawless manufacturing and testing of chromatography media.
Location: Bedford, MA. Relocation assistance is NOT provided.
- Must be legally authorized to work in the United States without sponsorship.
- Must be able to pass a comprehensive background check, which includes a drug screening.
DESCRIPTION:
Join our collaborative manufacturing team and contribute to ensuring the highest quality production standards that help make the world healthier, cleaner, and safer. This role offers opportunities to contribute to significant projects, collaborate across functions, and develop innovative solutions that impact global healthcare and scientific advancement.
A Day in the Life:
- Address and report problems in daily manufacturing and propose effective countermeasures.
- Complete projects as assigned and acquire high-quality results.
- Lead root cause investigations and implement corrective and preventive actions to drive continuous improvement.
- Revise SOPs to enhance processes, improve readability, and minimize the risk of deviations.
- Proactively identify areas for opportunity and drive efficient results.
- Execute manufacturing protocols accurately and with limited supervision.
- Become a process owner; provide training and technical leadership within the specialized area.
- Perform duties within the corporate EH&S Standards.
- Adhere to ISO13485 guidelines and the Thermo Fisher quality policy.
- Interact effectively in a cross functional setting.
- Use highly specialized equipment and instrumentation.
- Responsible for the completion of all tasks assigned daily (working O/T may be required).
Keys to Success:
Education
- Bachelor’s Degree in Engineering/Science field (preferably Chemical Engineering), preferred.
- High school diploma or equivalent required.
Experience
- At least 1 year of Chemical, Operations, Manufacturing, or regulated environment experience preferred.
- Experience with SAP or similar inventory control systems is desired.
Knowledge, Skills, Abilities
- Strong analytical and troubleshooting skills.
- Ability to prioritize assignments and manage multiple projects in a time-sensitive environment.
- Excellent oral and written communication skills.
- Familiarity with Microsoft Excel and Word.
- Adept at using specialized manufacturing equipment and instrumentation.
- Proven ability to train and lead within a specialized area.
- Strong communication and leadership skills.
- Technical and operational expertise.
- Ability to work both independently and as part of a diverse team.
- Proven problem-solving capabilities.
- Strict adherence to safety, regulatory, and quality guidelines.
Physical Requirements / Work Environment
- Must be able to lift and move up to 25 pounds.
- Ability to work in a fast-paced manufacturing environment with potential exposure to various chemicals.
- Must be able to stand for extended periods.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Apply today! http://jobs.thermofisher.com
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company 401k, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Compensation and Benefits
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
See All 81 Support Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Support Engineer JobsSupport Engineer Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Support Engineer Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring



Top Industries Hiring
- Technology & Software
- Manufacturing
- Banking & Financial Services
What Massachusetts Employers Look For
The qualifications that appear most often in support engineer jobs across Massachusetts.
- Bachelor's degree in computer science, information technology, or a related technical field
- Hands-on experience diagnosing and resolving software or hardware issues in enterprise environments
- Proficiency with ticketing and incident management systems such as ServiceNow or Jira
- Strong written and verbal communication skills for working directly with technical and non-technical users
- Familiarity with cloud platforms including AWS, Azure, or Google Cloud and networking fundamentals
- Experience supporting SaaS products, APIs, or enterprise software in a customer-facing capacity
Support Engineer Jobs in Massachusetts: Frequently Asked Questions
How do you become a support engineer in Massachusetts?
Most support engineer roles in Massachusetts require a bachelor's degree in computer science, information technology, or a closely related field, though some employers accept an associate degree paired with substantial hands-on experience. Massachusetts has no state-issued license for support engineers, so hiring decisions center on technical certifications such as CompTIA A+, Network+, or vendor credentials from Microsoft, AWS, or Cisco, along with a demonstrable record of troubleshooting complex systems in a professional setting.
Which companies hire support engineers in Massachusetts?
Employers hiring support engineers in Massachusetts right now include Raytheon, Amazon, and Symbotic, based on current listings on Migrate Mate as of September 2026. Massachusetts's concentration of enterprise software, life sciences software, and financial technology firms means demand for support engineers is distributed across both large headquartered companies and fast-growing mid-size technology businesses.
Which Massachusetts cities have the most support engineer jobs?
Boston, Andover, and Waltham have the most support engineer openings in Massachusetts. Boston and Cambridge anchor the market because of their dense concentration of enterprise software companies, biotech platforms, and financial technology firms, while Burlington and Waltham pull in significant volume from major technology campuses and regional headquarters that have established large technical support operations along Route 128.
Are there remote support engineer jobs in Massachusetts?
Yes, and more than most technical roles, because a significant portion of support engineer work involves diagnosing software, managing tickets, and communicating with users through digital tools rather than handling hardware on-site. About 58% of support engineer openings tied to Massachusetts are remote or hybrid as of September 2026, reflecting how widely SaaS and cloud companies have adopted distributed support teams. Roles focused on application support, API troubleshooting, and customer success engineering tend to offer the most remote flexibility.
How can I get hired as a support engineer in Massachusetts with little or no experience?
The most realistic entry path is a tier-one or associate technical support role, which many Massachusetts-based software and cloud companies staff with candidates who hold a relevant degree or certification but no prior industry experience. Employers like MathWorks, HubSpot, and mid-size SaaS companies in the Boston area regularly post junior and associate support positions designed for new graduates. Lateral moves from roles like IT helpdesk technician, QA analyst, or systems administrator are common, and earning a CompTIA A+ or a vendor certification gives a candidate a clear advantage at the application stage.
Where can I find and apply to support engineer jobs in Massachusetts?
You can find and apply to support engineer jobs in Massachusetts on Migrate Mate, which lists current openings tied to Massachusetts employers. Find roles that match your experience and specialty, then apply directly to the ones that fit your background.
See All 81 Support Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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