Support Engineer Jobs in Florida
Support engineer jobs in Florida are in strong demand, concentrated in technology services, defense contracting, healthcare IT, and telecommunications, with openings at every level from entry-level tier-one support through senior systems engineers. Miami, Tampa, and Orlando anchor the largest share of hiring, where established employers like Lockheed Martin, Tech Data, and Chewy maintain substantial Florida operations. The most sought-after specialties include cloud infrastructure support, enterprise networking, and SaaS platform administration. Find a role that fits below and apply directly.
Find Support Engineer JobsOverview
Showing 5 of 72+ Support Engineer jobs
Project description
You'll join the TDI Engineering Platforms and Practice group as a Support Software Engineer. The group defines, builds and enforces software delivery standards across the organisation. You'll work alongside an established team of engineers in the US, UK and India to build tooling that helps hundreds of application teams (our customers) automate and control how they release software to production.
Responsibilities
- Serve as the primary support engineer for the US time zone
- Work with customers to troubleshoot, investigate and diagnose technical issues with our tooling
- Drive adoption of our tooling by acting as the subject matter expert on its capabilities and supporting the onboarding of new application teams
- Build a thorough understanding of how teams use our tools, and pass new requirements and feature requests to the core engineering squads
- Organise and manage the support rota, ticketing system and triage process for inbound queries so that every query gets a response
- Maintain and improve documentation so customers can resolve more issues on their own
- Champion features and enhancements that improve how customers onboard to and use our tools
- Take a data-driven approach, using telemetry tooling to see how customers use our product and where it can be improved
Skills
Must have
- Excellent customer service skills, with the ability to respond quickly to queries and prioritise them by their impact on the organisation
- Technical curiosity and the ability to debug and diagnose tooling failures
- Programming experience, with the ability to understand how our tools are built so you can answer customer queries and support customers effectively; backend engineering experience with TypeScript or JavaScript on Node.js is preferred but not essential.
- Site reliability engineering (SRE) experience, including observability, incident response, root cause analysis and setting service level objectives (SLOs)
- CI/CD: hands-on experience supporting continuous integration and delivery pipelines with tools such as GitHub Actions, TeamCity or Jenkins, including reusable workflows, pipeline security and automated quality gates
- Infrastructure: practical experience deploying and running applications on Google Cloud Platform, including containerising services with Docker, orchestrating workloads with Kubernetes and managing releases with Helm charts
- Build tooling: familiarity with build and dependency management tools such as Maven, Gradle and npm, including configuring builds, managing dependencies and producing versioned artefacts
- Regulated environments: experience building software in a regulated industry, such as financial services, with an understanding of the controls, audit and compliance requirements that apply to software delivery
Nice to have
n/a
Languages
English: C1 Advanced
Seniority
Senior
Location
Jacksonville, United States of America
Req. VR-125565
Technical Support (SL3)
BCM Industry
10/11/2026
Req. VR-125565
Project description
You'll join the TDI Engineering Platforms and Practice group as a Support Software Engineer. The group defines, builds and enforces software delivery standards across the organisation. You'll work alongside an established team of engineers in the US, UK and India to build tooling that helps hundreds of application teams (our customers) automate and control how they release software to production.
Responsibilities
- Serve as the primary support engineer for the US time zone
- Work with customers to troubleshoot, investigate and diagnose technical issues with our tooling
- Drive adoption of our tooling by acting as the subject matter expert on its capabilities and supporting the onboarding of new application teams
- Build a thorough understanding of how teams use our tools, and pass new requirements and feature requests to the core engineering squads
- Organise and manage the support rota, ticketing system and triage process for inbound queries so that every query gets a response
- Maintain and improve documentation so customers can resolve more issues on their own
- Champion features and enhancements that improve how customers onboard to and use our tools
- Take a data-driven approach, using telemetry tooling to see how customers use our product and where it can be improved
Skills
Must have
- Excellent customer service skills, with the ability to respond quickly to queries and prioritise them by their impact on the organisation
- Technical curiosity and the ability to debug and diagnose tooling failures
- Programming experience, with the ability to understand how our tools are built so you can answer customer queries and support customers effectively; backend engineering experience with TypeScript or JavaScript on Node.js is preferred but not essential.
- Site reliability engineering (SRE) experience, including observability, incident response, root cause analysis and setting service level objectives (SLOs)
- CI/CD: hands-on experience supporting continuous integration and delivery pipelines with tools such as GitHub Actions, TeamCity or Jenkins, including reusable workflows, pipeline security and automated quality gates
- Infrastructure: practical experience deploying and running applications on Google Cloud Platform, including containerising services with Docker, orchestrating workloads with Kubernetes and managing releases with Helm charts
- Build tooling: familiarity with build and dependency management tools such as Maven, Gradle and npm, including configuring builds, managing dependencies and producing versioned artefacts
- Regulated environments: experience building software in a regulated industry, such as financial services, with an understanding of the controls, audit and compliance requirements that apply to software delivery
Nice to have
n/a
Languages
English: C1 Advanced
Seniority
Senior
Location
Jacksonville, United States of America
Req. VR-125565
Technical Support (SL3)
BCM Industry
10/11/2026
Req. VR-125565
See All 72 Support Engineer Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Support Engineer JobsSupport Engineer Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Support Engineer Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Airlines
- Technology & Software
- Banking & Financial Services
- Manufacturing
- Transportation & Logistics
What Florida Employers Look For
The qualifications that appear most often in support engineer jobs across Florida.
- Bachelor's degree in computer science, information technology, or a related engineering field
- Hands-on experience troubleshooting hardware, software, or network infrastructure issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Familiarity with Windows and Linux operating environments and command-line tools
- CompTIA A+, Network+, or vendor certifications such as Cisco CCNA preferred by most employers
- Strong written and verbal communication skills for customer-facing and cross-team escalation work
Support Engineer Jobs in Florida: Frequently Asked Questions
How do you become a support engineer in Florida?
Most Florida employers expect a bachelor's degree in computer science, information technology, or a related field alongside hands-on troubleshooting experience. Florida does not require a state-issued license for support engineering roles, so the hiring path runs through technical certifications like CompTIA A+, Network+, or vendor credentials from Cisco or Microsoft. Building lab experience, contributing to open-source projects, or completing an internship with a Florida technology firm or defense contractor strengthens a candidate's profile considerably.
Which companies hire support engineers in Florida?
Employers hiring support engineers in Florida right now include Lockheed Martin, Amazon, and Axiom Technologies, based on current listings on Migrate Mate as of November 2026. Florida's concentration of defense contractors, healthcare IT firms, and regional technology service providers means consistent demand well beyond the largest national names.
Which Florida cities have the most support engineer jobs?
Miami, Orlando, and Jacksonville account for the most support engineer openings in Florida. Miami's role as a regional technology and finance hub, Tampa's growing cybersecurity and managed-services sector, and Orlando's defense and simulation industry presence drive the bulk of postings, while smaller markets like Jacksonville and Fort Lauderdale contribute additional volume tied to healthcare IT and corporate headquarters operations.
Are there remote support engineer jobs in Florida?
Yes, and more than most fields. About 46% of support engineer openings tied to Florida are remote or hybrid as of November 2026, reflecting how much of the work, ticket triage, system monitoring, and user troubleshooting, can be done effectively outside a physical office. Roles involving hands-on hardware installation or on-site data center work remain predominantly in-person.
How can I get hired as a support engineer in Florida with little or no experience?
The most realistic entry path is a tier-one helpdesk or IT support associate role, which large Florida employers like AdventHealth, Leidos, and Raymond James use as a pipeline into engineering teams. Completing a CompTIA A+ or Google IT Support certificate gives candidates a concrete credential to show. Community college IT programs at institutions like Valencia College and Miami Dade College offer hands-on coursework recognized by local hiring managers, and moving laterally from network operations center analyst or desktop support technician roles is a well-established path upward.
Where can I find and apply to support engineer jobs in Florida?
You can find and apply to support engineer jobs in Florida on Migrate Mate, which lists current Florida openings across technology, defense, healthcare IT, and telecommunications. Find roles that fit your experience and apply directly from the listings on this page.
See All 72 Support Engineer Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find Support Engineer Jobs