Support Engineer Jobs in New York
Support engineer jobs in New York are among the most active in the country, concentrated in financial technology, enterprise software, cloud infrastructure, and media technology across a seniority range that runs from entry-level help desk to senior site reliability and systems support. New York City, Buffalo, and Albany are the primary hiring metros, anchored by large employers such as Bloomberg, IBM, and Verizon, all of which maintain substantial technical operations in the state. The most in-demand specialties are cloud platform support, SaaS application support, and network infrastructure engineering. Find a role that fits below and apply directly.
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Showing 5 of 297+ Support Engineer jobs
Experience
Experienced Professionals
LOCATION
New York
FOCUS
Network Engineering
BUSINESS
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
What you’ll do
- Build and scale resilient, low-latency enterprise network infrastructure across LAN, WAN, WLAN, and data center networks to support critical business systems
- Configure, monitor, and troubleshoot routing and switching platforms
- Operate and maintain Palo Alto Networks firewalls, managing security policies, VPNs, and software upgrades
- Administer and troubleshoot enterprise load balancers to ensure application availability
- Design, deploy, and support enterprise wireless infrastructure, including access points, controllers, and authentication services
- Respond to network incidents, perform root cause analysis, and drive timely resolution in a production, high-availability environment
- Implement and maintain network automation and tooling using scripting languages and vendor APIs to reduce manual work and increase reliability
- Monitor network performance and capacity, proactively identify trends, and remediate issues before they impact users
- Participate in network upgrades, migrations, and change management activities, and contribute to a 24x7 support model including on-call rotations
- Collaborate with security, systems, and application teams, and maintain accurate network documentation, diagrams, and operational procedures
What’s required
- Bachelor’s degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles
- Hands-on experience with Cisco platforms, including IOS and NX-OS, and routing protocols such as BGP, OSPF, and EIGRP
- Experience with Arista EOS
- Experience supporting firewalls, including Palo Alto Networks configuration of security policies and VPNs
- Experience administering F5 BIG-IP load balancers, including LTM and GTM
- Strong understanding of wireless networking, including 802.11 standards, RF fundamentals, access points, controllers, and authentication services
- Experience with network automation and scripting using Python, Ansible, and REST APIs
- Solid understanding of TCP/IP, DNS, DHCP, NAT, and network security principles, and experience supporting production, high-availability enterprise environments
- Strong troubleshooting, analytical, and problem-solving skills, with excellent written and verbal communication and effective cross-team collaboration
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth.
The annual base salary range for this role is $100,000-$150,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
Experience
Experienced Professionals
LOCATION
New York
FOCUS
Network Engineering
BUSINESS
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
What you’ll do
- Build and scale resilient, low-latency enterprise network infrastructure across LAN, WAN, WLAN, and data center networks to support critical business systems
- Configure, monitor, and troubleshoot routing and switching platforms
- Operate and maintain Palo Alto Networks firewalls, managing security policies, VPNs, and software upgrades
- Administer and troubleshoot enterprise load balancers to ensure application availability
- Design, deploy, and support enterprise wireless infrastructure, including access points, controllers, and authentication services
- Respond to network incidents, perform root cause analysis, and drive timely resolution in a production, high-availability environment
- Implement and maintain network automation and tooling using scripting languages and vendor APIs to reduce manual work and increase reliability
- Monitor network performance and capacity, proactively identify trends, and remediate issues before they impact users
- Participate in network upgrades, migrations, and change management activities, and contribute to a 24x7 support model including on-call rotations
- Collaborate with security, systems, and application teams, and maintain accurate network documentation, diagrams, and operational procedures
What’s required
- Bachelor’s degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles
- Hands-on experience with Cisco platforms, including IOS and NX-OS, and routing protocols such as BGP, OSPF, and EIGRP
- Experience with Arista EOS
- Experience supporting firewalls, including Palo Alto Networks configuration of security policies and VPNs
- Experience administering F5 BIG-IP load balancers, including LTM and GTM
- Strong understanding of wireless networking, including 802.11 standards, RF fundamentals, access points, controllers, and authentication services
- Experience with network automation and scripting using Python, Ansible, and REST APIs
- Solid understanding of TCP/IP, DNS, DHCP, NAT, and network security principles, and experience supporting production, high-availability enterprise environments
- Strong troubleshooting, analytical, and problem-solving skills, with excellent written and verbal communication and effective cross-team collaboration
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth.
The annual base salary range for this role is $100,000-$150,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
See All 297+ Support Engineer Jobs in New York
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Find Support Engineer JobsSupport Engineer Jobs by City in New York
Where New York roles are concentrated, by current openings.
Support Engineer Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Point7210
- Hudson River Trading8
- Bank of China USA6
- CB206
- Capgemini6
Top Industries Hiring
- Technology & Software118
- Investment & Asset Management34
- Consulting & Professional Services32
- Banking & Financial Services14
- Healthcare & Medical Services14
What New York Employers Look For
The qualifications that appear most often in support engineer jobs across New York.
- Bachelor's degree in computer science, information technology, or a related technical field
- Proven experience troubleshooting enterprise hardware, software, or network infrastructure issues
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- Familiarity with cloud platforms including AWS, Microsoft Azure, or Google Cloud
- Strong written and verbal communication skills for cross-functional technical escalation
- Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified preferred
Support Engineer Jobs in New York: Frequently Asked Questions
How do you become a support engineer in New York?
Most support engineer roles in New York require a bachelor's degree in computer science, information technology, or engineering, though associate degree holders with strong certifications are competitive at the entry level. New York does not require a state-issued license for this role. Employers in the city's financial technology and enterprise software sectors typically expect CompTIA A+, ITIL Foundation, or a cloud vendor certification before extending an offer to candidates without direct experience.
Which companies hire support engineers in New York?
Employers hiring support engineers in New York right now include Point72, Hudson River Trading, and Bank of China USA, based on current listings on Migrate Mate as of June 2026. New York's density of financial institutions, media companies, and global technology firms means openings appear across a wide range of industries rather than concentrating in a single sector.
Which New York cities have the most support engineer jobs?
New York, Albany, and Buffalo account for the largest share of support engineer openings in New York. New York City leads by volume because of its concentration of global banks, fintech firms, and enterprise software companies, while Buffalo and Albany generate steady demand through regional healthcare systems, state government technology offices, and growing technology campuses outside the metropolitan core.
Are there remote support engineer jobs in New York?
Yes, and more than most technical fields, because a significant portion of support engineering work involves software diagnostics, ticketing, and cloud infrastructure that can be performed entirely off-site. About 23% of support engineer openings tied to New York are remote or hybrid as of June 2026, reflecting employer appetite for distributed technical teams. Roles involving on-site hardware, data center operations, or hands-on network maintenance are far more likely to require in-person attendance.
How can I get hired as a support engineer in New York with little or no experience?
The most realistic entry path is a help desk or IT support associate role at a large New York employer, which serves as a direct pipeline to support engineer positions. Institutions such as NYU Langone Health, the Metropolitan Transportation Authority, and major financial firms in lower Manhattan run structured associate and rotational programs for early-career candidates. Earning a CompTIA A+ or ITIL Foundation certification before applying gives candidates without a four-year degree a measurable edge in New York's competitive entry-level market.
Where can I find and apply to support engineer jobs in New York?
You can find and apply to support engineer jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the available roles, find the ones that match your experience and target location, and apply directly to the positions that fit.
See All 297+ Support Engineer Jobs in New York
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