Support Engineer Jobs in Pennsylvania

INTRODUCTION

Cullerton Group has a new opportunity for a Product Support Engineer 1 in Kennett Square, PA. The work will be performed 100% onsite, Monday–Thursday, 11:00 PM–9:00 AM (4 days per week, 40 hours). This is a 12-month position that can lead to permanent employment with our client. Compensation is 28/hr + full benefits (vision, dental, health insurance, 401k, and holiday pay).

JOB SUMMARY

We are seeking a Product Support Engineer 1 to support a 24/7 Energy Operations Center responsible for monitoring and controlling customer energy assets across thousands of locations. This position focuses on real-time monitoring, troubleshooting, and remote dispatch of generators, battery energy storage systems (BESS), solar equipment, and energy management systems. The engineer will respond to system alarms, monitor electricity markets, coordinate service technicians, and ensure reliable asset performance. The ideal candidate is detail-oriented, technically capable, and comfortable working independently in a fast-paced night-shift operations environment.

KEY RESPONSIBILITIES

- Monitor energy assets, electrical systems, and regional electricity markets in real time.
- Remotely schedule, start, stop, and dispatch generators, battery systems, and other energy assets during peak demand, market, and weather events.
- Investigate system alarms, troubleshoot hardware/software and communication issues, and coordinate service technicians.
- Configure customer sites and meters in monitoring software, maintain operational records, and generate reports.
- Communicate with customers, service providers, and internal teams while following standard operating procedures (SOPs/MOPs).

REQUIRED QUALIFICATIONS

- High school diploma or equivalent required; bachelor's degree preferred.
- 0–2 years of experience in energy/utility operations, network operations centers (NOC), control rooms, dispatch, technical support, or related environments. Relevant internships are accepted.
- Ability to monitor and troubleshoot electrical assets and technical monitoring systems.
- Strong communication skills, including professional phone and email communication under pressure.
- Ability to follow established operating procedures accurately with strong attention to detail.
- Proficiency in Microsoft Office, particularly Excel, and ability to learn energy monitoring software.
- Strong problem-solving skills and ability to manage changing priorities independently.
- Must be able to work 100% onsite in Kennett Square, PA, Monday–Thursday, 11:00 PM–9:00 AM.

PREFERRED QUALIFICATIONS

- Bachelor's degree in Engineering, Energy, or a related technical discipline.
- Familiarity with electrical generators, battery energy storage systems (BESS), solar systems, SCADA, and remote asset monitoring.
- Knowledge of electricity markets such as PJM, ERCOT, MISO, ISO-NE, NYISO, IESO, or CAISO.
- Experience with energy management systems, demand response programs, or utility dispatch operations.
- Experience in NOC operations, control room monitoring, technical troubleshooting, or renewable energy operations.
- Strong documentation, shift handover, and customer service skills.

WHY THIS ROLE?

This opportunity offers hands-on experience in real-time energy operations, renewable energy systems, and electricity market management. You'll work with advanced energy monitoring technologies while developing valuable skills in troubleshooting, remote asset dispatch, and grid reliability. Cullerton Group provides a professional environment with growth potential and the opportunity to support innovative energy solutions for a global industry leader.