Technical Account Manager Jobs in Washington, DC

Position Description & Qualifications

Looking for a Technical Business System Analyst role within SAFE Agle framework opportunity at a place you can make an impact every day? Discover this great opportunity working remotely. Bring your expertise and collaborative skills to make an impact towards Healthcare eligibility support on a IT Operations, Network and Security team.

Serco supports the US Department of Health and Human Services CMS contract providing eligibility support for the Center for Medicare and Medicaid services. Our team develops, maintains and manages the infrastructure that is the backbone of this key piece of the CMS contract

You will be part of a team of network and security engineers that works closely with the customer and other Serco teams to deliver outstanding performance within the program. The team has been recognized by CMS and the industry for their outstanding contributions to the contract and program.

• Manage and prioritize the CNS/SecOps backlog in the SAFe Agile framework
• Convert risks, incidents, audits, and initiatives into actionable work
• Balance competing priorities in areas of security, stability, tech debt, cloud modernization, automation, and compliance
• Align work projects and backlog with operational and cybersecurity goals
• Partner with engineering on infrastructure and tooling improvements
• Develop understanding i cloud architecture and Terraform to support prioritization and facilitate technical discussions
• Drive initiatives to improve resiliency, visibility, incident response, MTTR, monitoring, and automation
• Participate in major incident reviews and drive systemic fixes
• Promote infrastructure‑as‑code and consistent deployment standards
• Lead Agile ceremonies, PI planning, Jira ticket updates, and Sprint reviews
• Coach teams on SAFe Agile principles, DevOps practices, flow efficiency, and operational accountability
• Foster collaboration, psychological safety, operational ownership, and continuous improvement
• Remove delivery and operational impediments
• Use metrics and telemetry for data‑driven decisions
• Support DevOps maturity and CI/CD adoption

To be successful in this role, you will have:

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in cloud operations, security operations, infrastructure engineering, or enterprise IT operations.
• 3+ years of experience in Agile Product Ownership, Scrum Master, Team Coach, or technical operational leadership roles.
• Strong understanding of AWS cloud technologies, Infrastructure as Code (IaC), and operational security concepts.
• Experience working with Terraform or Terraform Enterprise in enterprise cloud environments.
• Experience working in SAFe Agile environments.
• Experience with Jira, ServiceNow, and Agile operational workflows.

Additional desired experience and skills:

• Knowledge of tools and services such as: AWS Organizations, IAM and identity federation, GuardDuty, Security Lake, CloudTrail, EventBridge, OpenSearch, VPC and Transit Gateway architectures, Zscaler zero trust, F5 Big IP, PKI infrastructure, Endpoint security tooling, Terraform Enterprise and Infrastructure as Code (IaC) pipelines

If you are interested in supporting and working with CMS eligibility support and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.