Mid Level Technical Account Manager Jobs
Mid level technical account manager jobs go to professionals ready to own client portfolios end to end, drive technical solutions with limited oversight, and mentor junior teammates through complex engagements. Openings run across Technology & Software, Banking & Financial Services, and Social Media, with 57% remote or hybrid availability, and employers like Rippling, Stripe, and Braze hiring at this level now.
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Showing 5 of 30+ Mid Level Technical Account Manager jobs
See yourself at Twilio
Join the team as Twilio’s next Technical Account Manager
About the job
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
Responsibilities
In this role, you’ll:
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
-
Required:
-
4+ years of relevant experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
- Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
- Have an inquisitive mind to understand how things work
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Excellence in task prioritization and evaluation of situational urgency.
- Interest in utilizing customer feedback to identify and drive improvements in our products.
- Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
- Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
-
Experience in managing dedicated customer accounts.
-
Desired:
-
Understanding of Telecoms and VOIP including WebRTC and SIP
Location
This role will be remote and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
See yourself at Twilio
Join the team as Twilio’s next Technical Account Manager
About the job
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
Responsibilities
In this role, you’ll:
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
-
Required:
-
4+ years of relevant experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
- Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
- Have an inquisitive mind to understand how things work
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Excellence in task prioritization and evaluation of situational urgency.
- Interest in utilizing customer feedback to identify and drive improvements in our products.
- Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
- Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
-
Experience in managing dedicated customer accounts.
-
Desired:
-
Understanding of Telecoms and VOIP including WebRTC and SIP
Location
This role will be remote and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
See All 30 Mid Level Technical Account Manager Jobs
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Find JobsMid Level Technical Account Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software16
- Banking & Financial Services6
- Social Media2
- Science & Research2
- Retail1
Mid Level Technical Account Manager Jobs: Frequently Asked Questions
How do I get a mid level technical account manager job?
Position yourself by emphasizing ownership, not just participation. Highlight accounts you managed independently, technical problems you diagnosed and resolved, and measurable outcomes like retention improvements or expansion revenue you influenced. Tailor your application to show you can run a client relationship from kickoff through renewal without close supervision. Certifications in relevant platforms and documented product fluency strengthen mid level candidacy significantly.
Which companies hire mid level technical account managers?
Companies hiring mid level technical account managers right now include Rippling, Stripe, and Braze, based on current listings on Migrate Mate as of November 2026. At this experience level, hiring tends to concentrate among software vendors, cloud infrastructure providers, and enterprise SaaS companies that need professionals who can bridge technical complexity and client success independently.
Are there remote mid level technical account manager jobs?
Yes, remote and hybrid options are widely available at the mid level. About 57% of mid level technical account manager openings are remote or hybrid as of November 2026, reflecting how normalized distributed client management has become across software and technology sectors. On-site roles typically appear in industries where hands-on implementation support is part of the role.
How do I move up to a mid level technical account manager role?
Growth into mid level comes from building a record of independent ownership over your first few years. That means moving beyond task execution to driving client outcomes, deepening product and integration knowledge, and taking on accounts with greater complexity. Professionals who advance fastest can point to measurable impact, such as accounts they retained or expanded, and demonstrate comfort handling escalations without escalating upward.
Which industries hire the most mid level technical account managers?
Mid Level technical account manager roles concentrate in Technology & Software, Banking & Financial Services, and Social Media, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their products require sustained technical engagement post-sale, and mid level professionals are positioned to manage that relationship with the depth and autonomy clients expect.