Mid Level Technical Support Manager Jobs
Mid level technical support manager jobs go to professionals ready to own support operations end to end, mentor junior agents, and drive process improvements with minimal oversight. Openings run across Technology & Software, Manufacturing, and Consulting & Professional Services, with Fortinet, LangChain, and Spinnaker Support among the employers hiring at this level now.
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Showing 4 of 63+ Mid Level Technical Support Manager jobs
Location
Chicago - 110 North Wacker Drive, Suite 2700Technology Services
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.
Key Attributes of the Ideal Candidate
- Accountability – Takes ownership of issues, sees them through to resolution.
- Professionalism – Maintains composure and integrity in all user interactions. Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.
Key Responsibilities
- Provide exceptional deskside and remote support to Brookfield end users.
- Own IT support incidents and requests through to confirmed resolution.
- Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
- Deliver basic technical training and guidance to end users.
- Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
- Represent Brookfield Technology Services with professionalism in all interactions.
- Collaborate across TS teams to resolve complex or escalated issues efficiently.
- Participate in the testing and rollout of new desktop technologies and software.
- Assist and provide backup support to other deskside team members as needed. Support high-priority and complex technical issues, including escalations.
Technical Skills & Competencies
Knowledge and proficiency in the following areas:
- ITIL framework and best practices
- Operating Systems : Windows 10/11 and macOS
- Applications: Microsoft Office 365, ServiceNow (SNOW)
- Systems & Tools: Active Directory, Microsoft Intune, Azure AD
- Networking : Remote access (MFA, Cisco VPN), TCP/IP, WAN
- Hardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
- Server OS knowledge is an asset
Qualifications & Experience
- 5+ years of relevant IT support experience
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
- Experience in the financial services industry is preferred; front-office support is a plus
- Proven ability to install, configure, and support both Windows and Mac environments
- Strong customer service and relationship management skills
- Experience working with third-party service providers and ticketing systems (e.g., ServiceNow) Strong awareness and commitment to cybersecurity best practices
Salary Range: $75,000 - $85,000
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on several factors including relative experience, overall years of experience, industry experience, education and designations.
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. We do not tolerate workplace discrimination, violence or harassment. We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit and business needs, without regard to any characteristic protected by applicable law. Applicant information is collected and handled in accordance with our Applicant Privacy Notice.
Location
Chicago - 110 North Wacker Drive, Suite 2700Technology Services
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.
Key Attributes of the Ideal Candidate
- Accountability – Takes ownership of issues, sees them through to resolution.
- Professionalism – Maintains composure and integrity in all user interactions. Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.
Key Responsibilities
- Provide exceptional deskside and remote support to Brookfield end users.
- Own IT support incidents and requests through to confirmed resolution.
- Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
- Deliver basic technical training and guidance to end users.
- Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
- Represent Brookfield Technology Services with professionalism in all interactions.
- Collaborate across TS teams to resolve complex or escalated issues efficiently.
- Participate in the testing and rollout of new desktop technologies and software.
- Assist and provide backup support to other deskside team members as needed. Support high-priority and complex technical issues, including escalations.
Technical Skills & Competencies
Knowledge and proficiency in the following areas:
- ITIL framework and best practices
- Operating Systems : Windows 10/11 and macOS
- Applications: Microsoft Office 365, ServiceNow (SNOW)
- Systems & Tools: Active Directory, Microsoft Intune, Azure AD
- Networking : Remote access (MFA, Cisco VPN), TCP/IP, WAN
- Hardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
- Server OS knowledge is an asset
Qualifications & Experience
- 5+ years of relevant IT support experience
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
- Experience in the financial services industry is preferred; front-office support is a plus
- Proven ability to install, configure, and support both Windows and Mac environments
- Strong customer service and relationship management skills
- Experience working with third-party service providers and ticketing systems (e.g., ServiceNow) Strong awareness and commitment to cybersecurity best practices
Salary Range: $75,000 - $85,000
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on several factors including relative experience, overall years of experience, industry experience, education and designations.
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. We do not tolerate workplace discrimination, violence or harassment. We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit and business needs, without regard to any characteristic protected by applicable law. Applicant information is collected and handled in accordance with our Applicant Privacy Notice.
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Who's Hiring
Top Industries Hiring
- Technology & Software29
- Manufacturing6
- Consulting & Professional Services6
- Healthcare & Medical Services3
- Automotive2
Mid Level Technical Support Manager Jobs: Frequently Asked Questions
How do I get a mid level technical support manager job?
Position your experience around ownership and measurable outcomes. Highlight instances where you led a support initiative, reduced ticket resolution times, or trained junior team members without heavy supervision. Recruiters at this level want to see that you can manage competing priorities and make decisions independently, so tailor your application materials to show scope of responsibility, not just task completion.
Which companies hire mid level technical support managers?
Companies hiring mid level technical support managers right now include Fortinet, LangChain, and Spinnaker Support, based on current listings on Migrate Mate as of September 2026. Both established enterprises and fast-growing technology companies hire at this level, particularly those scaling their customer operations or replacing legacy support workflows.
Are there remote mid level technical support manager jobs?
Yes, though availability varies by employer and industry. About 22% of mid level technical support manager openings are remote or hybrid as of September 2026, making this one of the more flexible roles in operations and customer success. Hybrid arrangements are common at companies that require occasional on-site collaboration for team leadership and escalation handling.
How do I move up to a mid level technical support manager role?
The path from entry level to mid level centers on deepening technical fluency and building a record of ownership. Taking on tier-two escalations, volunteering to document processes, and coaching newer colleagues all signal readiness for greater responsibility. Employers look for professionals who have driven a measurable improvement in support quality or efficiency, even informally, before stepping into a formal mid level role.
Which industries hire the most mid level technical support managers?
Mid Level technical support manager roles concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, based on current listings on Migrate Mate as of September 2026. These sectors tend to maintain large end-user or customer bases that require structured support teams, creating consistent demand for managers who can own day-to-day operations and develop junior staff.