Mid Level Technical Support Manager Jobs
Mid level technical support manager jobs go to professionals ready to own support operations end to end, mentor junior agents, and drive process improvements with minimal oversight. Openings run across Technology & Software, Consulting & Professional Services, and Electronics & Hardware, with UVEye, LangChain, and Spinnaker Support among the employers hiring at this level now.
Find JobsOverview
Showing 2 of 87+ Mid Level Technical Support Manager jobs
Description -
This role is responsible for delivering exceptional customer support for HP Indigo digital presses by leading installation, maintenance, and service activities across assigned accounts. The Field Service Engineer (FSE) plays a critical role in improving customer satisfaction through proactive service delivery, technical expertise, and effective communication. This position supports pre-installation planning, on-site installation, break-fix activities, and ongoing system optimization, while working closely with customers, internal teams, and technical specialists to ensure consistent press performance and uptime.
Responsibilities
Lead and support HP Indigo press installations , ensuring proper site readiness, system setup, calibration, and customer acceptance.
Provide on-site technical support for break-fix activities, including troubleshooting mechanical, electrical, and print quality issues to restore equipment to operational status.
Deliver preventive maintenance and system optimization to maximize press performance, uptime, and customer productivity.
Act as a primary customer interface , managing expectations, addressing concerns, and maintaining strong customer relationships.
Support complex customer environments (e.g., high-volume production sites) by delivering tailored solutions and coordinating escalations when required.
Utilize proactive monitoring tools and diagnostics to identify and prevent potential issues before impacting production.
Collaborate with technical support teams, product specialists, and management to resolve advanced issues and drive continuous improvement.
Assist in press upgrades, retrofits, and value pack installations , ensuring proper execution and customer readiness.
Provide guidance and technical support to third-party service providers and junior engineers when applicable.
Ensure accurate documentation of service activities, parts usage, and technical findings in accordance with HP processes.
Identify opportunities for process improvement, cost efficiency, and service quality enhancements within the district.
Maintain compliance with HP safety standards, environmental policies, and operational procedures .
Education & Experience Recommended
High School Diploma/GED or equivalent experience required; technical certification or associate degree preferred.
Typically 5–8 years of experience in field service, preferably in digital printing, offset printing, or industrial equipment support .
Experience supporting HP Indigo presses or similar high-complexity production equipment strongly preferred.
Preferred Certifications
Technical certifications in electromechanical systems, electronics, or digital printing technology
HP Indigo certification (if applicable)
Knowledge & Skills
HP Indigo press systems and digital print technology
Troubleshooting (mechanical, electrical, and print/image quality)
Electromechanical systems and diagnostics
Color management and print quality optimization
Preventive maintenance and system calibration
Field Service Management tools and processes
Customer relationship management
Health, Safety, and Environmental (HSE) compliance
Process improvement and operational efficiency
Use of hand tools, test equipment, and diagnostic software
Cross-Org Skills
Customer-centric mindset
Strong communication and interpersonal skills
Results orientation and accountability
Learning agility and continuous improvement mindset
Ability to work independently in field environments
Digital and technical fluency
Impact & Scope
Impacts customer satisfaction, equipment uptime, and district operational performance
Provides technical expertise and contributes to team success across service delivery functions
Supports cross-functional collaboration with internal teams and external partners
Complexity
Works on complex technical systems and customer environments that require advanced troubleshooting, independent judgment, and decision-making
Handles escalations and critical customer issues with significant business impact
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs and management direction.
Salary
The pay range for this position is $25 to $38 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off ( US benefits overview )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
75%Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "
Description -
This role is responsible for delivering exceptional customer support for HP Indigo digital presses by leading installation, maintenance, and service activities across assigned accounts. The Field Service Engineer (FSE) plays a critical role in improving customer satisfaction through proactive service delivery, technical expertise, and effective communication. This position supports pre-installation planning, on-site installation, break-fix activities, and ongoing system optimization, while working closely with customers, internal teams, and technical specialists to ensure consistent press performance and uptime.
Responsibilities
Lead and support HP Indigo press installations , ensuring proper site readiness, system setup, calibration, and customer acceptance.
Provide on-site technical support for break-fix activities, including troubleshooting mechanical, electrical, and print quality issues to restore equipment to operational status.
Deliver preventive maintenance and system optimization to maximize press performance, uptime, and customer productivity.
Act as a primary customer interface , managing expectations, addressing concerns, and maintaining strong customer relationships.
Support complex customer environments (e.g., high-volume production sites) by delivering tailored solutions and coordinating escalations when required.
Utilize proactive monitoring tools and diagnostics to identify and prevent potential issues before impacting production.
Collaborate with technical support teams, product specialists, and management to resolve advanced issues and drive continuous improvement.
Assist in press upgrades, retrofits, and value pack installations , ensuring proper execution and customer readiness.
Provide guidance and technical support to third-party service providers and junior engineers when applicable.
Ensure accurate documentation of service activities, parts usage, and technical findings in accordance with HP processes.
Identify opportunities for process improvement, cost efficiency, and service quality enhancements within the district.
Maintain compliance with HP safety standards, environmental policies, and operational procedures .
Education & Experience Recommended
High School Diploma/GED or equivalent experience required; technical certification or associate degree preferred.
Typically 5–8 years of experience in field service, preferably in digital printing, offset printing, or industrial equipment support .
Experience supporting HP Indigo presses or similar high-complexity production equipment strongly preferred.
Preferred Certifications
Technical certifications in electromechanical systems, electronics, or digital printing technology
HP Indigo certification (if applicable)
Knowledge & Skills
HP Indigo press systems and digital print technology
Troubleshooting (mechanical, electrical, and print/image quality)
Electromechanical systems and diagnostics
Color management and print quality optimization
Preventive maintenance and system calibration
Field Service Management tools and processes
Customer relationship management
Health, Safety, and Environmental (HSE) compliance
Process improvement and operational efficiency
Use of hand tools, test equipment, and diagnostic software
Cross-Org Skills
Customer-centric mindset
Strong communication and interpersonal skills
Results orientation and accountability
Learning agility and continuous improvement mindset
Ability to work independently in field environments
Digital and technical fluency
Impact & Scope
Impacts customer satisfaction, equipment uptime, and district operational performance
Provides technical expertise and contributes to team success across service delivery functions
Supports cross-functional collaboration with internal teams and external partners
Complexity
Works on complex technical systems and customer environments that require advanced troubleshooting, independent judgment, and decision-making
Handles escalations and critical customer issues with significant business impact
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs and management direction.
Salary
The pay range for this position is $25 to $38 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off ( US benefits overview )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
75%Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "
See All 87 Mid Level Technical Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Technical Support Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software39
- Consulting & Professional Services9
- Electronics & Hardware8
- Manufacturing5
- Staffing & Recruiting3
Mid Level Technical Support Manager Jobs: Frequently Asked Questions
How do I get a mid level technical support manager job?
Position your experience around ownership and measurable outcomes. Highlight instances where you led a support initiative, reduced ticket resolution times, or trained junior team members without heavy supervision. Recruiters at this level want to see that you can manage competing priorities and make decisions independently, so tailor your application materials to show scope of responsibility, not just task completion.
Which companies hire mid level technical support managers?
Companies hiring mid level technical support managers right now include UVEye, LangChain, and Spinnaker Support, based on current listings on Migrate Mate as of August 2026. Both established enterprises and fast-growing technology companies hire at this level, particularly those scaling their customer operations or replacing legacy support workflows.
Are there remote mid level technical support manager jobs?
Yes, though availability varies by employer and industry. About 28% of mid level technical support manager openings are remote or hybrid as of August 2026, making this one of the more flexible roles in operations and customer success. Hybrid arrangements are common at companies that require occasional on-site collaboration for team leadership and escalation handling.
How do I move up to a mid level technical support manager role?
The path from entry level to mid level centers on deepening technical fluency and building a record of ownership. Taking on tier-two escalations, volunteering to document processes, and coaching newer colleagues all signal readiness for greater responsibility. Employers look for professionals who have driven a measurable improvement in support quality or efficiency, even informally, before stepping into a formal mid level role.
Which industries hire the most mid level technical support managers?
Mid Level technical support manager roles concentrate in Technology & Software, Consulting & Professional Services, and Electronics & Hardware, based on current listings on Migrate Mate as of August 2026. These sectors tend to maintain large end-user or customer bases that require structured support teams, creating consistent demand for managers who can own day-to-day operations and develop junior staff.