Mid Level Technical Representative Jobs
Mid level technical representative jobs go to professionals ready to own client relationships end to end, guide junior teammates, and resolve complex technical challenges without constant oversight. Openings are spread across on-site, remote, and hybrid settings, concentrated in Manufacturing, Chemicals & Materials, and Distribution & Wholesale, with employers like Engineered Air, Ohalo, and Laticrete International hiring at this level now.
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Showing 5 of 46+ Mid Level Technical Representative jobs
INTRODUCTION
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
JOB SUMMARY
Join Xylem's America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.
CORE RESPONSIBILITIES
- Receive and accurately process customer orders.
- Verify and edit customer orders for completeness.
- Enter orders in LN, eLogia, and ESP-REP systems.
- Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
- Maintain an accurate customer order database.
- Generate inter-departmental inquiries for product availability and expedite requests.
- Evaluate stock availability against shipping schedules.
- Perform other duties as assigned by the Customer Service Supervisor or Manager.
QUALIFICATIONS & SKILLS
- 3+ years of customer service experience in a technical product line (B2B preferred).
- Two years of college or technical schooling, or five years in a technical position.
- Proficiency in Microsoft Office.
- Experience in an ERP or CRM system, SAP or Salesforce preferred.
- Strong customer advocacy skills.
- Technical aptitude and solid math skills.
- Ability to work independently and self-motivate.
- Adaptability to a fast-paced environment.
- Proficiency in a second language is a plus.
- Commitment to teamwork, professionalism, and excellent customer service.
- Ability to manage multiple tasks and prioritize effectively.
- Strong business acumen, organizational skills, time management, and attention to detail.
COMPENSATION
- The estimated pay range for this position is $24/hr. to $26/hr. Starting pay is dependent on multiple factors, such as skills, experience, and work location.
At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.
Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!
INTRODUCTION
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
JOB SUMMARY
Join Xylem's America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.
CORE RESPONSIBILITIES
- Receive and accurately process customer orders.
- Verify and edit customer orders for completeness.
- Enter orders in LN, eLogia, and ESP-REP systems.
- Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
- Maintain an accurate customer order database.
- Generate inter-departmental inquiries for product availability and expedite requests.
- Evaluate stock availability against shipping schedules.
- Perform other duties as assigned by the Customer Service Supervisor or Manager.
QUALIFICATIONS & SKILLS
- 3+ years of customer service experience in a technical product line (B2B preferred).
- Two years of college or technical schooling, or five years in a technical position.
- Proficiency in Microsoft Office.
- Experience in an ERP or CRM system, SAP or Salesforce preferred.
- Strong customer advocacy skills.
- Technical aptitude and solid math skills.
- Ability to work independently and self-motivate.
- Adaptability to a fast-paced environment.
- Proficiency in a second language is a plus.
- Commitment to teamwork, professionalism, and excellent customer service.
- Ability to manage multiple tasks and prioritize effectively.
- Strong business acumen, organizational skills, time management, and attention to detail.
COMPENSATION
- The estimated pay range for this position is $24/hr. to $26/hr. Starting pay is dependent on multiple factors, such as skills, experience, and work location.
At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.
Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!
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Find JobsMid Level Technical Representative Job Market
Who's Hiring
- Engineered Air14
- Ohalo5
- Laticrete International3
- Carlisle Construction Materials3
- DGI Supply2
Top Industries Hiring
- Manufacturing
- Chemicals & Materials
- Distribution & Wholesale
- Energy
- Aerospace & Defense
Mid Level Technical Representative Jobs: Frequently Asked Questions
How do I get a mid level technical representative job?
Position yourself around ownership, not just participation. Highlight accounts you managed independently, problems you diagnosed and resolved without escalation, and any process improvements you drove. Tailor your resume to show measurable outcomes, such as retention rates, resolution times, or upsell conversions. Recruiters at this level want to see that you can run a territory or account set with confidence, not just assist someone else doing it.
Which companies hire mid level technical representatives?
Companies hiring mid level technical representatives right now include Engineered Air, Ohalo, and Laticrete International, based on current listings on Migrate Mate as of July 2026. Hiring at this level comes from both established enterprises expanding their field and inside sales teams and growth-stage companies looking for experienced reps who can work autonomously from day one.
Are there remote mid level technical representative jobs?
Yes, though availability varies by industry and product complexity. About 44% of mid level technical representative openings are remote or hybrid as of July 2026, reflecting strong employer demand for reps who can manage client relationships and product demonstrations without being on-site every day. Hardware-focused and field-service roles still lean on-site, while software and SaaS-adjacent positions skew remote.
How do I move up to a mid level technical representative role?
The jump from entry level to mid level comes from accumulating real ownership over time. That means taking on accounts solo, volunteering for cross-functional projects, and building a record of solving problems without being told exactly how. Reps who grow fastest combine deepening product knowledge with sharper communication skills and can point to specific outcomes they drove, not just tasks they completed.
Which industries hire the most mid level technical representatives?
Mid Level technical representative roles concentrate in Manufacturing, Chemicals & Materials, and Distribution & Wholesale, based on current listings on Migrate Mate as of July 2026. These sectors drive consistent hiring because their products require ongoing client education, troubleshooting support, and relationship management that goes well beyond a standard sales handoff, making experienced mid level reps especially valuable.