Technical Manager Jobs in Redmond, WA

About Volga Partners

Volga Partners is a global workforce solutions and technology services company supporting innovative organizations across AI, emerging technologies, data operations, and enterprise technology programs. We connect exceptional talent with high-impact opportunities that help shape the future of technology.

Shape the Future of Immersive Technology

Are you passionate about technology, gaming, virtual reality, or solving complex technical challenges? Join a team supporting a dedicated long-term client program focused on next-generation AR/VR experiences. As an AR/VR Technical QA Analyst, you will play a critical role in ensuring the quality, stability, and performance of cutting-edge immersive technologies before they reach end users. This is more than a traditional QA position. You'll work at the intersection of hardware, software, networking, and user experience while developing highly transferable technical skills in one of the fastest-growing areas of technology. Whether your background is in quality assurance, IT support, gaming, systems troubleshooting, technical operations, or PC hardware, this role offers an exciting opportunity to gain hands-on experience supporting advanced AR/VR platforms.

Why Join This Team?

- Full-Time W-2 employment
- Dedicated long-term client program
- Medical, Dental, and Vision Coverage
- 401(k) with Employer Match
- Health Savings Account (HSA)
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Dependent Coverage Available
- Hands-on exposure to emerging AR/VR technologies
- Opportunity to work alongside engineers and technical stakeholders
- Develop highly marketable troubleshooting, diagnostics, and systems testing skills

Technologies You'll Work With

- AR/VR Headsets and Mixed Reality Devices
- OpenXR
- Unity
- Unreal Engine
- Windows 10/11
- Android Debug Bridge (ADB)
- Quest Link, Air Link, and Steam Link
- Jira
- Performance Analysis and Diagnostic Tools
- Hardware and Software Testing Environments

Quality Assurance & Testing:

- Execute comprehensive manual testing across AR/VR hardware and software platforms
- Evaluate performance, tracking fidelity, stability, and overall user experience
- Validate functionality across multiple hardware configurations and environments
- Identify, reproduce, and document software and hardware defects

Technical Troubleshooting & Diagnostics:

- Investigate SDK and API-related issues
- Analyze runtime logs, version mismatches, and integration failures
- Isolate root causes and provide actionable findings to engineering teams
- Troubleshoot complex software, hardware, and connectivity issues

PC-to-Headset Connectivity:

- Diagnose Quest Link, Air Link, Steam Link, and PCVR streaming issues
- Resolve USB, driver, networking, and performance-related problems
- Validate headset connectivity across multiple system configurations

Application Deployment:

- Deploy and validate APKs and Windows applications using ADB and command-line tools
- Verify installations and troubleshoot deployment failures
- Support build validation across multiple devices and testing environments

Unity & Unreal Validation:

- Review builds and projects within Unity and Unreal Engine
- Identify rendering issues, console errors, and asset integrity concerns
- Validate functionality prior to release

Defect Reporting & Documentation:

- Create detailed Jira tickets with logs, screenshots, telemetry, and reproducible steps
- Partner with developers and QA leads to accelerate issue resolution
- Maintain high-quality testing documentation and reporting standards

Cross-Functional Collaboration:

- Work closely with developers, QA leads, and technical stakeholders
- Support release readiness and product quality initiatives
- Contribute valuable feedback throughout the development lifecycle

Requirements

Qualifications

Required
- 2+ years of experience in Software QA, Hardware QA, Technical Support, Systems Testing, Help Desk, Desktop Support, or a related technical field
- Strong troubleshooting and analytical problem-solving skills
- Experience working within Windows 10/11 environments
- Familiarity with software installation, configuration, and diagnostics
- Experience deploying applications across multiple devices and environments
- Strong written and verbal communication skills
- Ability to work onsite in Redmond, WA

Preferred

- Experience supporting AR/VR, gaming, simulation, or immersive technology platforms
- Familiarity with Unity and/or Unreal Engine
- Experience with ADB or command-line deployment tools
- Python or PowerShell scripting experience
- Experience with graphics profiling or performance analysis tools
- Understanding of networking fundamentals and low-latency streaming technologies
- Experience supporting technically complex hardware and software ecosystems

Location:

Redmond, WA (100% Onsite)

Job Type:

Full-Time W-2 Position

Salary Range:

$25.00 - $31.00 per Hour DOE

Work Hours:

Monday - Friday | 8:30 AM - 5:00 PM PST

Benefits

- Medical, Dental, and Vision Coverage
- 401(k) with Employer Match
- Health Savings Account (HSA)
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Dependent Coverage Available