Technical Support Associate Jobs in Scottsdale, AZ
Technical Support Associate jobs in Scottsdale are concentrated across the financial services, healthcare technology, and enterprise software sectors, with strong hiring in North Scottsdale, Old Town, and the Scottsdale Airpark corridor. Employers hiring right now include onsemi, Axon, and AXS. Find a role that fits below and apply directly.
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Showing 5 of 32+ Technical Support Associate jobs
The IT Systems Technical Support Specialist I provides technical support to users by researching and answering questions and troubleshooting / resolving problems. They improve client references by writing and maintaining documentation and improve system performance by proactively identifying problems and recommending changes.
This is a part-time role up to 20 hours a week.
What You'll Do:
- Determine problem definition, research and resolution of Level 1 complexity and assists with Level 2.
- Coordinate problem-handling process for the information technology department
- Manage and update pending user’s requests using help-desk tracking system
- Escalate issues based on complexity and priority
- Perform administrative tasks involved with creation, deletion and changes in user’s network accounts
- Provide feedback to the team leader on key issues that affect IT services availability
- Advise users on system outages
- Be available for after-hours support/on-call when required
- Assist network/system engineers (when needed) with maintenance and troubleshooting by providing local on-site presence with direction from the engineers
- Install, configure and troubleshoot the following software products; Microsoft (MS) Office Suite, MS Windows 7/10, MS Active Directory, Email/O365, Anti-Virus products, Anti-SPAM products, and Remote Access methods (RDP, LogMeIn Rescue)
- Administer Microsoft Active Directory, Office365, S2 Security, and AWS Connect call-system
- Troubleshoot network and voice connectivity issues (with guidance from engineers)
- Troubleshoot printer and copier connectivity issues as well as monitor toner levels
- Configure and troubleshoot mobile devices, iPhone, Android
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
What You'll Need:
Professional Skills
- These are the professional skills we would expect from an individual fully established in this role.
- Customer Service - Advanced
- Verbal Communication - Proficient
- Written Communication - Proficient
- Teamwork - Proficient
- Relationships - Proficient
- Negotiation – Proficient
- Organizational Awareness – Proficient
- Learning Agility - Proficient
- Analysis - Proficient
- Problem Solving - Proficient
- Process Orientation - Proficient
- Prioritization - Proficient
Role Specific Skills
- Computer Skills: Proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
- Strong technical background on PC compatible type of hardware and peripherals
- Macintosh (Mac) support experience is a plus but not required
- Working knowledge of mobile devices; iPhone and Android
- Working knowledge of basic networking: Ethernet, TCP/IP, DHCP, and DNS
- System Experience with Microsoft products; Windows 7/10, Office 2013/2016, Active Directory, O365 preferred
Minimum Qualifications
- Undergraduate degree in Information Technology / Information System / Computer Science preferred.
- Able to work quickly and efficiently with a strong focus on achieving tasks.
- Proficient in soft skills and with a strong customer service focus
- 2+ years of experience in IT Technical Support field
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The IT Systems Technical Support Specialist I provides technical support to users by researching and answering questions and troubleshooting / resolving problems. They improve client references by writing and maintaining documentation and improve system performance by proactively identifying problems and recommending changes.
This is a part-time role up to 20 hours a week.
What You'll Do:
- Determine problem definition, research and resolution of Level 1 complexity and assists with Level 2.
- Coordinate problem-handling process for the information technology department
- Manage and update pending user’s requests using help-desk tracking system
- Escalate issues based on complexity and priority
- Perform administrative tasks involved with creation, deletion and changes in user’s network accounts
- Provide feedback to the team leader on key issues that affect IT services availability
- Advise users on system outages
- Be available for after-hours support/on-call when required
- Assist network/system engineers (when needed) with maintenance and troubleshooting by providing local on-site presence with direction from the engineers
- Install, configure and troubleshoot the following software products; Microsoft (MS) Office Suite, MS Windows 7/10, MS Active Directory, Email/O365, Anti-Virus products, Anti-SPAM products, and Remote Access methods (RDP, LogMeIn Rescue)
- Administer Microsoft Active Directory, Office365, S2 Security, and AWS Connect call-system
- Troubleshoot network and voice connectivity issues (with guidance from engineers)
- Troubleshoot printer and copier connectivity issues as well as monitor toner levels
- Configure and troubleshoot mobile devices, iPhone, Android
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
What You'll Need:
Professional Skills
- These are the professional skills we would expect from an individual fully established in this role.
- Customer Service - Advanced
- Verbal Communication - Proficient
- Written Communication - Proficient
- Teamwork - Proficient
- Relationships - Proficient
- Negotiation – Proficient
- Organizational Awareness – Proficient
- Learning Agility - Proficient
- Analysis - Proficient
- Problem Solving - Proficient
- Process Orientation - Proficient
- Prioritization - Proficient
Role Specific Skills
- Computer Skills: Proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
- Strong technical background on PC compatible type of hardware and peripherals
- Macintosh (Mac) support experience is a plus but not required
- Working knowledge of mobile devices; iPhone and Android
- Working knowledge of basic networking: Ethernet, TCP/IP, DHCP, and DNS
- System Experience with Microsoft products; Windows 7/10, Office 2013/2016, Active Directory, O365 preferred
Minimum Qualifications
- Undergraduate degree in Information Technology / Information System / Computer Science preferred.
- Able to work quickly and efficiently with a strong focus on achieving tasks.
- Proficient in soft skills and with a strong customer service focus
- 2+ years of experience in IT Technical Support field
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 32 Technical Support Associate Jobs in Scottsdale
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Find JobsTechnical Support Associate Job Market in Scottsdale
Who's Hiring
Top Industries Hiring
- Retail
- Aerospace & Defense
- Chemicals & Materials
- Electronics & Hardware
- Manufacturing
Technical Support Associate Jobs in Scottsdale: Frequently Asked Questions
How do I get a technical support associate job in Scottsdale?
The strongest path into a technical support associate role in Scottsdale is targeting the city's dense concentration of financial technology firms, healthcare IT companies, and enterprise software providers, particularly those clustered in North Scottsdale and the Airpark area. Candidates who can demonstrate hands-on troubleshooting experience, familiarity with ticketing systems, and clear communication skills stand out in Scottsdale's competitive tech-adjacent market.
Which companies hire technical support associates in Scottsdale?
Companies currently hiring technical support associates in Scottsdale include onsemi, Axon, and AXS, per current listings on Migrate Mate as of July 2026. Scottsdale's employer mix leans heavily toward financial services firms, SaaS companies, and healthcare technology providers, many of which maintain large customer-facing support operations locally.
Are there remote technical support associate jobs in Scottsdale?
Yes, though availability depends on the role, as positions requiring hands-on hardware support or on-site client work remain largely in person, while desk-based and software support roles are frequently offered remotely. About 44% of technical support associate openings tied to Scottsdale are remote or hybrid as of July 2026. Cloud software and SaaS companies based in North Scottsdale tend to post the most remote-eligible openings.
How can I get a technical support associate job in Scottsdale with little or no experience?
The most realistic entry point in Scottsdale is applying to help desk or tier-one support roles at the city's mid-size SaaS and fintech companies, which regularly hire candidates with strong communication skills and a foundational understanding of computer systems over formal credentials. Scottsdale's healthcare IT employers also hire entry-level associates to support clinical software platforms, making healthcare-adjacent tech knowledge a useful differentiator when starting out locally.
Which industries hire the most technical support associates in Scottsdale?
The sectors hiring the most technical support associates in Scottsdale are Retail, Aerospace & Defense, and Chemicals & Materials, based on current listings on Migrate Mate as of July 2026. Scottsdale's role as a regional hub for financial services back-office operations and healthcare technology companies drives sustained, year-round demand for support roles across those industries.
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