Technical Support Associate Jobs in Chicago, IL
Technical Support Associate jobs in Chicago are in strong demand, concentrated in the Loop, River North, and the Fulton Market tech corridor across financial services, healthcare IT, and enterprise software. Employers hiring right now include Google, Huron Consulting, and Capgemini. See the openings below and apply to the ones that match your experience.
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DESCRIPTION
We’re seeking an experienced Technical Infrastructure Program Manager in Herndon, VA, Seattle, WA or Chicago, IL to oversee data center build projects. Technical Infrastructure Program Manager will lead cross-functional and technical teams from conceptual design feasibility through scope and schedule creation, budget management, completed design, implementation, commissioning, and data center deployment. Along the way, you will use your judgment, critical thinking skills, ability to influence without authority, analytical talent, technical aptitude, and leadership to collaborate with a diverse set of stakeholders, eliminate non-value-add activities, design solutions, remove blockers, and find creative ways to accelerate project delivery.
The successful candidate will be a strong communicator (both written and verbal), not be hindered by ambiguity or competing priorities, and be capable of understanding mechanical/electrical engineering concepts. They will be able to apply a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking. Other requirements include experience with MS Office, MS Project and MS SharePoint. Experience with Tableau, KanBan, Playbook, SQL and systems integration a plus.
Key job responsibilities
We are seeking a Technical Infrastructure Program Manager who to own and deliver on end-to-end builds. Working with stakeholder teams to map dependencies, create and drive schedules, as well as think big to solve some of our biggest challenges! We're looking for a highly organized, attention to detail, problem solver with the ability to dive deep into critical path items. This is a high judgement role to deliver capacity to our end customers.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
DCPD_Delivery
BASIC QUALIFICATIONS
- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds
PREFERRED QUALIFICATIONS
- Experience in data center, networking engineering, systems engineering or construction management with a good understanding of data center technologies such as power, cooling and controls systems
- Experience in data center design, construction, operations, or facility maintenance
- Experience managing multiple projects, prioritizing, planning, and managing time
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 127,100.00 - 171,900.00 USD annually
USA, WA, Seattle - 127,100.00 - 171,900.00 USD annually
See All 227+ Technical Support Associate Jobs in Chicago
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Who's Hiring



Top Industries Hiring
- Technology & Software46
- Banking & Financial Services16
- Consulting & Professional Services15
- Fintech8
- Artificial Intelligence6
Technical Support Associate Jobs in Chicago: Frequently Asked Questions
How do I get a technical support associate job in Chicago?
Start by targeting Chicago's densest hiring sectors: financial technology firms in the Loop, health system IT departments anchored by major medical campuses on the North Side and Near West Side, and enterprise software companies in Fulton Market and River North. Candidates who can demonstrate ticketing system experience (Zendesk, ServiceNow, or Jira), clear written communication, and any familiarity with SaaS platforms stand out most in Chicago's highly competitive tech-adjacent market.
Which companies hire technical support associates in Chicago?
Employers hiring technical support associates in Chicago right now include Google, Huron Consulting, and Capgemini, based on current listings on Migrate Mate as of July 2026. Chicago's mix of Fortune 500 corporate headquarters, regional health systems, and a growing fintech scene means hiring comes from both large enterprise employers and well-funded mid-size technology companies.
Are there remote technical support associate jobs in Chicago?
Yes, though availability depends on the role: desk-based and SaaS-focused support positions are commonly remote, while hardware, on-site IT, or clinical support roles typically require a physical presence. About 53% of technical support associate openings tied to Chicago are remote or hybrid as of July 2026, with the highest remote share in software and financial services companies headquartered downtown.
How can I get a technical support associate job in Chicago with little or no experience?
The most realistic entry path in Chicago is targeting tier-one helpdesk or IT service desk roles at large health systems like Northwestern Medicine or UI Health, or at managed service providers operating in the suburbs and downtown Loop. Many Chicago employers will hire candidates with a CompTIA A+ certification, an associate degree in IT, or even a completed coding bootcamp alongside strong customer service experience as a substitute for formal support history.
Which industries hire the most technical support associates in Chicago?
The sectors hiring the most technical support associates in Chicago are Technology & Software, Banking & Financial Services, and Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. Chicago's role as a national hub for financial services, a major center for hospital networks, and a growing base for enterprise SaaS companies collectively drives consistent, year-round demand for technical support roles across experience levels.
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