Customer Insights Analyst Jobs in Illinois
Customer Insights Analyst jobs in Illinois are actively in demand, concentrated in consumer goods, retail, financial services, and healthcare analytics, with openings at every level from entry-level research associate through senior analyst and team lead. Chicago drives the bulk of hiring, with meaningful clusters in Naperville and Schaumburg where corporate headquarters anchor the market. Well-established Illinois employers such as Walgreens, Morningstar, and Kraft Heinz regularly recruit customer insights analysts, with the strongest demand in shopper analytics, voice-of-customer research, and loyalty program measurement. Find a role that fits below and apply directly.
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Diversified Services Network, Inc. (DSN) is seeking a full-time Knowledge & Insights Analyst to join our team in Peoria, IL with 3 days onsite weekly. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position OverviewThe Knowledge & Insights Analyst plays a key role in identifying knowledge article needs and driving initiatives that deliver a world-class customer experience. This individual will develop effective knowledge article templates and create customer- and agent-facing knowledge articles, while leading knowledge efforts for our digital support and contact center operations. The role partners closely with third-party contact centers and internal teams to ensure knowledge content remains accurate, understandable, and up to date. This position is part of a training and knowledge team of four professionals performing this same role.
Key Responsibilities- Identify knowledge article needs and drive knowledge initiatives that support the organization's brand promise
- Develop effective knowledge article templates for customer- and agent-facing content
- Build, refresh, and maintain knowledge articles that deliver a world-class customer experience
- Lead knowledge efforts for digital support and contact center operations
- Partner with third-party contact centers and internal teams to ensure knowledge articles are understandable, accurate, and current
- Collaborate with team members on building frontline agent processes
- Analyze customer behavior data and make recommendations based on findings
- Test and utilize tools such as Salesforce, Power BI, and Google Analytics
- Attend business meetings as needed to support knowledge initiatives
Requirements
Education & Experience
- Degree preferred but not required
- 5+ years of experience in knowledge management, content development, or a related capacity
- 2+ years of combined experience within a contact center environment developing knowledge articles for frontline agents
Skills
- Superior verbal and written communication skills
- Strong interpersonal and human relations skills
- Internally motivated, proactive, and eager to learn
- Customer service background a plus
- Experience analyzing data via Power BI dashboards and/or Google Analytics a plus
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Expected Compensation: $65,000-70,000 annually
Diversified Services Network, Inc. (DSN) is seeking a full-time Knowledge & Insights Analyst to join our team in Peoria, IL with 3 days onsite weekly. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position OverviewThe Knowledge & Insights Analyst plays a key role in identifying knowledge article needs and driving initiatives that deliver a world-class customer experience. This individual will develop effective knowledge article templates and create customer- and agent-facing knowledge articles, while leading knowledge efforts for our digital support and contact center operations. The role partners closely with third-party contact centers and internal teams to ensure knowledge content remains accurate, understandable, and up to date. This position is part of a training and knowledge team of four professionals performing this same role.
Key Responsibilities- Identify knowledge article needs and drive knowledge initiatives that support the organization's brand promise
- Develop effective knowledge article templates for customer- and agent-facing content
- Build, refresh, and maintain knowledge articles that deliver a world-class customer experience
- Lead knowledge efforts for digital support and contact center operations
- Partner with third-party contact centers and internal teams to ensure knowledge articles are understandable, accurate, and current
- Collaborate with team members on building frontline agent processes
- Analyze customer behavior data and make recommendations based on findings
- Test and utilize tools such as Salesforce, Power BI, and Google Analytics
- Attend business meetings as needed to support knowledge initiatives
Requirements
Education & Experience
- Degree preferred but not required
- 5+ years of experience in knowledge management, content development, or a related capacity
- 2+ years of combined experience within a contact center environment developing knowledge articles for frontline agents
Skills
- Superior verbal and written communication skills
- Strong interpersonal and human relations skills
- Internally motivated, proactive, and eager to learn
- Customer service background a plus
- Experience analyzing data via Power BI dashboards and/or Google Analytics a plus
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Expected Compensation: $65,000-70,000 annually
See All 8 Customer Insights Analyst Jobs in Illinois
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Find JobsCustomer Insights Analyst Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Customer Insights Analyst Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consumer Goods
- Technology & Software
- Marketing & Advertising
What Illinois Employers Look For
The qualifications that appear most often in customer insights analyst jobs across Illinois.
- Bachelor's degree in marketing, statistics, psychology, or a related analytical field
- Proficiency in survey platforms and data visualization tools such as Tableau or Power BI
- Experience designing and analyzing quantitative and qualitative consumer research studies
- Ability to synthesize large datasets and translate findings into clear business recommendations
- Familiarity with syndicated data sources such as Nielsen, IRI, or similar consumer panels
- Strong written and verbal communication skills for presenting insights to cross-functional stakeholders
Customer Insights Analyst Jobs in Illinois: Frequently Asked Questions
How do you become a customer insights analyst in Illinois?
A bachelor's degree in marketing, psychology, statistics, or business analytics is the standard entry point for customer insights analyst roles in Illinois. No state-issued license is required. Illinois employers, especially those headquartered in the Chicago metro, typically look for candidates who have completed coursework or internships in consumer research, data analysis, or market research methods. Building proficiency in tools like Tableau, SPSS, or Qualtrics and assembling a portfolio of research projects strengthens competitiveness in this market.
How much do customer insights analysts make in Illinois?
Customer insights analysts in Illinois earn a median of about $79,120 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,970 for the lowest 10% to over $139,110 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer insights analysts in Illinois?
Employers hiring customer insights analysts in Illinois right now include Applied Systems, Walgreens, and Fellowes Brands, based on current listings on Migrate Mate as of August 2026. Illinois's concentration of major consumer goods, retail, and financial services headquarters in and around Chicago makes it one of the more active states for this role.
Which Illinois cities have the most customer insights analyst jobs?
Chicago, Illinois, and Lisle lead for customer insights analyst openings in Illinois. Chicago dominates because it is home to the headquarters of major consumer brands, financial firms, and healthcare organizations that run large in-house insights teams, while Naperville and Schaumburg attract openings from corporate campuses and regional offices that serve those same industries.
Are there remote customer insights analyst jobs in Illinois?
Yes, and more than most fields. Customer insights analysis is desk-based and output-driven, which makes it well suited to remote and hybrid arrangements. About 100% of customer insights analyst openings tied to Illinois are remote or hybrid as of August 2026, reflecting broad employer comfort with distributed analytical teams. Research design, survey analysis, and report writing are the functions most commonly performed fully remote.
How can I get hired as a customer insights analyst in Illinois with little or no experience?
The most realistic entry path is applying to junior market research or consumer research associate roles at Illinois-based consumer goods and retail companies, which regularly hire recent graduates. Large Chicago-area employers in packaged goods and financial services run structured analyst rotational programs that accept candidates without direct insights experience. Moving laterally from adjacent roles such as marketing coordinator, data analyst, or category analyst is also a common route. Completing a Qualtrics or Google Analytics certification and building a sample research report demonstrates practical skills that compensate for limited work history.
Where can I find and apply to customer insights analyst jobs in Illinois?
You can find and apply to customer insights analyst jobs in Illinois on Migrate Mate, which lists current Illinois openings. Search the listings for roles that match your experience and specialty, then apply directly to the ones that fit.
See All 8 Customer Insights Analyst Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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