Customer Insights Analyst Jobs in Illinois

INTRODUCTION

At the Federal Home Loan Bank of Chicago, employees come first - that’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

ABOUT THE JOB

Collaborative, in-office operating model

BENEFITS

- Retirement program (401k and Pension)
- Medical, dental and vision insurance
- Lifestyle Spending Account
- Competitive PTO plan
- 11 paid holidays per year

WHO WE ARE

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities. Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

WHAT IT’S LIKE TO WORK HERE

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

YOUR ROLE AND RESPONSIBILITIES

The Lead Business Development & Customer Insights Analyst will help drive strategic growth of the bank, enhance decision making through data analytics, and foster innovation and collaboration through new product, data or technology development that impacts the Bank's customers. The team helps to plan and execute on the Bank's strategic plan through market research, advanced data analytics, and targeted customer engagement. The team identifies new opportunities and adds value through expanding business in various ways, such as product development (ideation, opportunity sizing, or design) or driving change to current product policies and processes. The team is tasked with understanding the business' needs and strategy and the competitive landscape and needs of our customers in order to deliver value to customers and align with the Bank's strategy. Data analytics is a crucial component of the team's day to day, enabling insights to inform change and track progress towards goals. This position may have direct reports.

HOW YOU'LL MAKE AN IMPACT

- Quantify the impact that our Bank delivers to members and the communities we serve
- Uncover insights that will help drive member engagement, enhance our member experience, and support our product suite
- Represent the Member and Community Solutions Group (MCS) in cross-departmental projects relating to data and insights

WHAT YOU CAN EXPECT

- Owns, prepares, and occasionally presents customer insights, product usage trends, and success metrics for internal reporting, senior management, members and external stakeholders
- Guides, performs and helps interpret market research related to economic and market conditions, trends in financial services, and competitive landscape members are operating in.
- Support new product or system implementation and testing, focusing on integration and adoption of new data and reporting capabilities.
- Collaborate with product managers, Legal, Operations, Information Technology, Risk and other stakeholders to evaluate product, reporting, and process improvements, particularly on new and material product changes.

WHAT YOU'LL BRING

- Bachelor's degree in Business, Finance, Accounting, Economics, or related field.
- MBA or Master’s degree preferred.
- 7+ years of experience in the Financial Services, Real Estate Development, or Economic Development industry or involving one or more of the following roles: financial market analysis, mortgage/investment research, sales, product development, or corporate strategy.
- Experience can be substituted with relevant education.
- Highly proficient in MS Suite (PowerPoint, Excel, Word) and SQL required.
- Advanced SQL and Tableau development skills required.
- Management experience a plus.
- Highly attentive to detail, with ability to routinely manage large, complex datasets and teach and implement best practices around data governance and compliance
- Strong interpersonal skills with ability to collaborate across departments, meet and engage with members, and act as a department representative on a cross-functional team
- Outstanding analytical and critical thinking skills with the ability to think of creative solutions to problems
- Ability to manage individual priorities and keep other team members accountable on work or projects that you are leading or responsible for
- Excellent written, oral, and presentation skills with ability to effectively communicate with senior leaders
- Ability to translate complex ideas, analyses, and business requirements to colleagues, including but not limited to new product or system requirements, customer needs, or data insights

THE PERKS

At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Visit FHLBCbenefits.com for additional details about our benefits. Step into a brighter future with us.

SALARY RANGE:

$108,450.00 - $180,825.00

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. In addition to the base salary, we offer a comprehensive benefits package which can be found here: https://hrportal.ehr.com/fhlbc