Customer Insights Analyst Jobs in Texas
Customer Insights Analyst jobs in Texas are among the most active in the country, with strong demand from entry-level research associates through senior strategy roles concentrated in retail, financial services, healthcare, and technology. Austin, Dallas, and Houston anchor most of the hiring, where established employers like Dell Technologies, AT&T, and H-E-B consistently bring on analysts to translate consumer data into business decisions. The most in-demand specialties in Texas include customer journey analytics, voice-of-customer programs, and data visualization for marketing and product teams. Find a role that fits below and apply directly.
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Showing 5 of 7+ Customer Insights Analyst jobs
INTRODUCTION
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
WHY YOU'LL LOVE THIS JOB
- This job is a member of the Digital Team within the Customer Division.
- Responsible for project-based assignments that require a mix of strong analytical skills, the aptitude to solve complex problems, and the ability to clearly and concisely present information. The position will require ownership, the ability to work well with minimal supervision, and the ability to prioritize and manage a number of projects simultaneously.
- Provides updates regarding customer satisfaction trends and drivers of our customers’ Likelihood to Recommend and Net Promoter Scores (NPS)
- Creates dashboards and analytical reports, coupled with key insights and recommendations, to present to leadership/internal clients
- Conducts ad-hoc analysis to answer various business questions
- Designs and implements ad hoc research projects to meet the needs of internal clients
- Develops long-term vision and application for a VOC and Customer Journey Analytics program for American
- Integrates multiple sources of customer interaction (quant/qual, social, complaints, chat, call, digital, etc.) with Operational, Transactional, and/or Commercial data to present a holistic view of a customer’s experience
- Manages the backlog, Iteration planning, and performs UAT for enhancements to our Survey Data Product
- Selects and manages research vendors that fit with our holistic strategy
- Present data-driven insights and strategic recommendations to senior leadership, ensuring complex analyses are communicated in a clear, compelling, and actionable manner
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Business Analytics, Statistics, Mathematics, Engineering, Economics, or related field; or equivalent experience/training
- 3 years of work experience in an analytical field such as: Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy, Customer Insights, Marketing
- Experience in transforming raw data into meaningful insights and recommendations
- Experience in Excel and SQL
- Prior experience in SAS, R, Python, Adobe Analytics, Google Analytics or Quantum Metric
PREFERRED QUALIFICATIONS
- Master’s degree in Business Analytics, Industrial Engineering, or similar fields
- Proficiency in querying and analyzing data using SQL or similar query language. Ability to extract, clean and interpret large datasets to identify trends, insights, and opportunities.
- Experience with statistical software (e.g. R, Python, SAS or SPSS) to perform advanced analyses and modeling.
- Ability to synthesize complex data from a variety of sources into succinct actionable recommendations and concisely present findings to executive level audience.
- Extremely organized and detail-oriented, with the ability to manage multiple projects and quickly react to changing business needs while meeting firm deadlines.
- Ability to effectively communicate both verbally and written with all levels within the organization.
SKILLS, LICENSES & CERTIFICATIONS
- Strong quantitative, analytical, and problem-solving skills required
- Excellent oral and written communication skills, including the ability to effectively communicate complex topics and present to senior management
- Ability to handle multiple responsibilities/projects on strict deadlines with minimal supervision
- Ability to create structure and drive progress in an ambiguous environment
- Ability to work cross-functionally with partners in both business and technology
- Creative self-starter and strategic thinker with passion to create data-driven insights to lead change and help improve the digital experience across all steps of the customer journey
WHAT YOU'LL GET
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
FEEL FREE TO BE YOURSELF AT AMERICAN
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
INTRODUCTION
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
WHY YOU'LL LOVE THIS JOB
- This job is a member of the Digital Team within the Customer Division.
- Responsible for project-based assignments that require a mix of strong analytical skills, the aptitude to solve complex problems, and the ability to clearly and concisely present information. The position will require ownership, the ability to work well with minimal supervision, and the ability to prioritize and manage a number of projects simultaneously.
- Provides updates regarding customer satisfaction trends and drivers of our customers’ Likelihood to Recommend and Net Promoter Scores (NPS)
- Creates dashboards and analytical reports, coupled with key insights and recommendations, to present to leadership/internal clients
- Conducts ad-hoc analysis to answer various business questions
- Designs and implements ad hoc research projects to meet the needs of internal clients
- Develops long-term vision and application for a VOC and Customer Journey Analytics program for American
- Integrates multiple sources of customer interaction (quant/qual, social, complaints, chat, call, digital, etc.) with Operational, Transactional, and/or Commercial data to present a holistic view of a customer’s experience
- Manages the backlog, Iteration planning, and performs UAT for enhancements to our Survey Data Product
- Selects and manages research vendors that fit with our holistic strategy
- Present data-driven insights and strategic recommendations to senior leadership, ensuring complex analyses are communicated in a clear, compelling, and actionable manner
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Business Analytics, Statistics, Mathematics, Engineering, Economics, or related field; or equivalent experience/training
- 3 years of work experience in an analytical field such as: Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy, Customer Insights, Marketing
- Experience in transforming raw data into meaningful insights and recommendations
- Experience in Excel and SQL
- Prior experience in SAS, R, Python, Adobe Analytics, Google Analytics or Quantum Metric
PREFERRED QUALIFICATIONS
- Master’s degree in Business Analytics, Industrial Engineering, or similar fields
- Proficiency in querying and analyzing data using SQL or similar query language. Ability to extract, clean and interpret large datasets to identify trends, insights, and opportunities.
- Experience with statistical software (e.g. R, Python, SAS or SPSS) to perform advanced analyses and modeling.
- Ability to synthesize complex data from a variety of sources into succinct actionable recommendations and concisely present findings to executive level audience.
- Extremely organized and detail-oriented, with the ability to manage multiple projects and quickly react to changing business needs while meeting firm deadlines.
- Ability to effectively communicate both verbally and written with all levels within the organization.
SKILLS, LICENSES & CERTIFICATIONS
- Strong quantitative, analytical, and problem-solving skills required
- Excellent oral and written communication skills, including the ability to effectively communicate complex topics and present to senior management
- Ability to handle multiple responsibilities/projects on strict deadlines with minimal supervision
- Ability to create structure and drive progress in an ambiguous environment
- Ability to work cross-functionally with partners in both business and technology
- Creative self-starter and strategic thinker with passion to create data-driven insights to lead change and help improve the digital experience across all steps of the customer journey
WHAT YOU'LL GET
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
FEEL FREE TO BE YOURSELF AT AMERICAN
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
See All 7 Customer Insights Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Insights Analyst Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Insights Analyst Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- 7-Eleven1
- Alcon1
- American Airlines1
- Expedia1
- Hanger1
Top Industries Hiring
- Airlines1
- Biotechnology & Pharmaceuticals1
- Chemicals & Materials1
- Healthcare & Medical Services1
- Retail1
What Texas Employers Look For
The qualifications that appear most often in customer insights analyst jobs across Texas.
- Bachelor's degree in marketing, statistics, business, or a related quantitative field
- Proficiency in data analysis tools such as SQL, Python, R, or Tableau
- Experience designing and interpreting consumer surveys or quantitative research studies
- Ability to synthesize large datasets into clear, actionable insights for business stakeholders
- Familiarity with CRM platforms and customer data platforms used in retail or financial services
- Strong written and verbal communication skills for presenting findings to non-technical audiences
Customer Insights Analyst Jobs in Texas: Frequently Asked Questions
How do you become a customer insights analyst in Texas?
Most customer insights analyst roles in Texas require a bachelor's degree in marketing, statistics, psychology, or business analytics. No state-issued license applies to this role in Texas. Employers here place strong weight on hands-on experience with data tools, so candidates who build a portfolio through coursework projects, internships at Texas consumer brands, or roles in adjacent research or marketing functions are most competitive. Certifications in analytics platforms like Google Analytics or Tableau add practical credibility.
How much do customer insights analysts make in Texas?
Customer insights analysts in Texas earn a median of about $72,520 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $37,640 for the lowest 10% to over $135,710 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer insights analysts in Texas?
Employers hiring customer insights analysts in Texas right now include 7-Eleven, Alcon, and American Airlines, based on current listings on Migrate Mate as of June 2026. Texas's concentration of major retail headquarters, regional banks, and healthcare systems means demand is consistent across industries rather than limited to one sector.
Which Texas cities have the most customer insights analyst jobs?
Austin, Fort Worth, and Irving account for the most customer insights analyst openings in Texas. Dallas and Austin draw the bulk of postings because of the dense clusters of corporate headquarters, technology firms, and financial services companies headquartered there, while Houston's energy, retail, and healthcare employers generate consistent demand for consumer research roles as well.
Are there remote customer insights analyst jobs in Texas?
Yes, and more than most fields. Customer insights analysis is largely desk-based and data-driven, making it well suited to remote and hybrid arrangements. About 0% of customer insights analyst openings tied to Texas are remote or hybrid as of June 2026, reflecting how broadly employers have adopted flexible work for research and analytics roles. Strategic and reporting functions tend to be the most remote-friendly, while roles requiring stakeholder workshops or in-person consumer research are more likely to require some on-site presence.
How can I get hired as a customer insights analyst in Texas with little or no experience?
The most realistic entry path is a junior or associate research analyst role at a Texas-based consumer brand, retailer, or regional bank, where teams are large enough to onboard early-career candidates. H-E-B, Dell Technologies, and large Dallas-area financial institutions regularly bring on entry-level analysts through campus recruiting and internship pipelines. Candidates coming from adjacent roles in marketing coordination, survey research, or business intelligence have a strong lateral path. A portfolio demonstrating a completed consumer study or dashboard, even from a class project, gives you a clear edge over applicants without one.
Where can I find and apply to customer insights analyst jobs in Texas?
You can find and apply to customer insights analyst jobs in Texas on Migrate Mate, which lists current openings from Texas employers across industries. Find the roles that fit your background and apply directly to the ones that match.
See All 7 Customer Insights Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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