Customer Insights Analyst Jobs in Georgia

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About the Team

Workday’s high-performance Global Commercial Operations (GCO) organization steers us toward our goal of growing to $10B and beyond in revenue. The Commercial Insights & Analytics group is a key player in fueling this growth by providing thought leadership and unique insights for driving our overall business.

About the Role

As a Senior Analyst, Commercial Insights & Analytics on the Strategic Analytics team, you will serve as a high-impact thought leader, demonstrating an advanced aptitude for driving organizational action through sophisticated recommendations underpinned by data. You will own the analytical strategy for the full customer lifecycle, bridging the gap between New Business acquisition and Customer Base/Renewals. By connecting top-of-funnel activities to long-term retention and expansion metrics, you will provide the holistic insights necessary for data-driven decision-making across cross-functional Go-To-Market (GTM) and Commercial stakeholders.

In this senior-level capacity, you will partner with executive leaders on large-scale strategic projects, proactively uncovering whitespace opportunities and guiding internal teams on how to leverage data for future growth. Because our team supports pivotal, evolving initiatives, you must be comfortable navigating ambiguity; the scope of your impact is broad and adaptive, requiring you to pivot between deep-dive funnel analysis and emerging strategic priorities as the business scales. Our key partners include Sales and Marketing leadership, Customer Success & Renewals, Global Demand Management, Sales Strategy & Operations, and Business Intelligence.

Responsibilities

• Strategic Insight Architecture: Develop structured, actionable frameworks for business consumption, moving beyond simple reporting to create scalable analytical assets
• Agile Problem Solving: Lead the execution of complex ad-hoc requests from cross-functional partners, translating shifting business needs into immediate, data-backed solutions
• Executive Storytelling: Visually represent data through curated, high-level storytelling that distills complex variables into clear business decisions for senior leadership
• Lifecycle Connectivity: Find the “so what” in our data by connecting pre-sales activities to post-sales outcomes, identifying drivers for both acquisition and net revenue retention (NRR)
• Strategic Hypothesis Building: Take vague or evolving business questions and work cross-functionally to design data-driven hypotheses and actionable recommendations that drive systemic change
• Proactive Advisory: Independently conduct strategic analysis based on your own assessment of business trends, engaging stakeholders on how to proactively address risks or capitalize on opportunities

About You

Basic Qualifications (Required)

• 7+ years GTM Revenue/Sales Analyst or equivalent experience
• 5+ years of experience in an analytics-focused role, with a track record of driving measurable business impact
• 4+ years of experience performing business analytics to identify actionable insights across the customer journey
• 4+ years of experience using SQL to query, manipulate, and optimize complex data sets
4+ years SaaS Expertise: Deep experience within the B2B SaaS industry, particularly regarding the interplay between New Business (ACV/pipeline) and Customer Base (Renewals/Expansion)

Other Qualifications

• Operational Depth: Experience supporting Sales, Marketing, or Customer Success Operations through advanced data modeling and forecasting
• Technical Mastery: Expert-level proficiency with Salesforce and modern data visualization tools (e.g., Sigma, Power BI, or Tableau); proficiency in Python for advanced data manipulation or automation is preferred
• Strategic Diplomacy: Demonstrated ability in senior stakeholder management, including the ability to influence cross-functional partners through data-driven narratives
Rigorous Problem Solving: Proven ability to maintain data integrity and accuracy while managing multiple, shifting priorities in a high-growth, fast-paced environment

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here .

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $128,000 USD - $192,000 USD

Additional US Location(s) Base Pay Range: $121,600 USD - $216,000 USD

Additional Considerations:

If performed in Colorado, the pay range for this job is $128,000 - $192,000 USD based on min and max pay range for that role if performed in CO.

10/05/2026

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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