Technical Support Associate Jobs in Springfield, MO

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

ROLE AND RESPONSIBILITIES

The Technical Business Analyst serves as a key liaison between customers and software development teams, ensuring business needs are accurately translated into system and functional requirements. This role is responsible for gathering requirements, creating business and technical documentation, supporting business process improvements, and collaborating with development and quality assurance teams throughout the software development lifecycle. The analyst helps ensure successful delivery of product enhancements, system changes, and production releases while staying informed on industry trends and emerging technologies.

What you’ll be responsible for:

• Interacts with customers to gather system requirements.
• Defines the system and functional requirements of the product.
• Prepares business requirements and functional specifications.
• Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.
• May perform application, system and regression tests.
• Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.
• Works with quality assurance and programming teams to ensure changes are migrated into production correctly.
• Interacts with technical teams to convey business requirements.
• Works with industry research groups to prepare for product trends.
• May perform other job duties as assigned.

BASIC QUALIFICATIONS

• Minimum of 6 years of experience in Technical Business Analyst.
• Must have 3 years of experience in Oracle Fusion ERP (Enterprise Resource Planning) or SCM (Supply Chain Management).

PREFERRED QUALIFICATIONS

• Bachelor’s degree.
• Experience in the following: ERP Security, Report Writing, ADO/Jira, ServiceNow.
• Has a wide range of experience and able to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
• Oracle Integration Cloud (OIC).
• General knowledge of the financial industry.
• Excellent communication and customer interaction skills.
• Excellent project management skills.
• Excellent knowledge of Microsoft Office applications.
• Good grammar and writing skills.
• Able to define system and functional requirements.
• Able to meet aggressive deadlines.
• Able to interact with and communicate well with other technical associates.

LOCATION

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Louisville, KY; Birmingham, AL; Troy, MI; Charlotte, NC.

COMPENSATION

The salary range for this position is $80,550 - $115,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.