Technical Support Representative Jobs in Memphis, TN

In this role, you will have the opportunity to contribute to ABB’s product development and marketing initiatives by developing, managing, and executing conformity assessment activities.

The Technical Publication Technician is responsible for creating technical product documents and associated artwork such as instruction sheets, technical data sheets, product nameplates, artwork for product packaging and product marking artworks used to provide critical product information to the end customer. Version control and approval routings are critical elements for these documents due to legal exposure.

The work model for the role is: Onsite in Memphis, TN. This role is contributing to the ELIP division in US/LATAM. (#LI-Onsite)

Your Role and Responsibilities:

• Creation and maintenance of all Technical Publications within our branding and legal guidelines for others within the organization to follow.

• Plan/Create/Edit technical documents from conceptual ideas to finished artwork products through the effective use of product illustrations and engineering provided technical information.

• Create high quality product illustrations (i.e. 2D & 3D) from product drawings, physical samples and conceptual sketches.

• Ensure the accuracy and style consistency of all technical publications.

• Ensure documents have had proper review and approvals prior to releasing for publication.

• Maintain original master files and public files for artwork and documents issued and distributed through Technical Documentation.

• Work closely with outside art services and print suppliers.

• Complete projects in compliance with departmental work instructions.

• Use business software for research and documentation validation.

• Train and guide others in Technical Publications support activities.

• Collaborate with groups throughout the organization including but not limited to Marketing, Manufacturing, Sourcing, Engineering and Product Management.

Qualifications for the role:

• Associate’s degree in graphic arts, CAD/drafting, or related discipline

• Minimum three years’ experience.

• Must have demonstrated written and verbal technical communication and illustration skills.

• Must exhibit a high level of confidentiality with projects.

• Exceptional attention to detail and organizational skills required.

• Proficiency using Adobe Cloud: Photoshop, Illustrator, Acrobat Pro and InDesign.

• Proficiency using Microsoft Office Suite.

• Ability to work on many projects simultaneously in high pressure and fast paced environment within project deadlines.

• Ability to concentrate and perform complex tasks for sustained periods.

• Candidates must already possess authorization to work for ABB in the US

What's in it for you:

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.