Telecommunicator Jobs
Telecommunicator jobs are open across public safety, emergency communications, and 911 dispatch centers, from entry-level call-taker to senior dispatcher and communications supervisor, with specializations in emergency medical dispatch, law enforcement dispatch, and fire communications. See the openings below and apply to the ones that match your experience.
Find Telecommunicator JobsOverview
Open roles8
Top stateTexas
Top employerDauphin County
Top cityHouston, TX
Work type75% On-site
Top industryEducation
Showing 5 of 8+ Telecommunicator jobs
Public Safety Telecommunicator, Lead Instructor (DPS #10115966)
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Added 1w ago
State of New Mexico
Public Safety Telecommunicator, Lead Instructor (DPS #10115966)
Santa Fe, New Mexico
Added 1w ago
Telecommunicator Trainee
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Added 1w ago
Dauphin County
Telecommunicator Trainee
Steelton, Pennsylvania
Added 1w ago
ILLINOIS STATE POLICE TELECOMMUNICATOR TRAINEE- Chicago
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Added 1w ago
State of Illinois
ILLINOIS STATE POLICE TELECOMMUNICATOR TRAINEE- Chicago
Des Plaines, Illinois
Added 1w ago
B
Public Safety Telecommunicator Trainee
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B
Added 1mo ago
Blount County Communications District
Public Safety Telecommunicator Trainee
Oneonta, Alabama
Added 1mo ago
W
Public Safety Telecommunicator - Trainee
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W
Added 1mo ago
Walker County Public Safety Communications Center
Public Safety Telecommunicator - Trainee
Huntsville, Texas
Added 1mo ago
Added 1w ago
Public Safety Telecommunicator, Lead Instructor (DPS #10115966)
State of New Mexico·Santa Fe, New Mexico
Job functions:
$40.28 - $64.45/hr
Bachelor's degree
10,000+ employees
Job Description
Posting Details
The New Mexico Law Enforcement Academy (NMLEA) provides basic and in-service law enforcement training for police officers and telecommunicators, and to enforce the statutory and administrative laws and responsibilities entrusted to the Division.
The NMLEA uses the Acadis® software suite to review, audit, track and report agency and employee (police officers and telecommunicators) training, compliance and performance in accordance with the New Mexico Law Enforcement Training Act: 29-7-7.1. In-service law enforcement training; requirements; eligibility. 29-7-7.2. Reports.
Why does the job exist?
The position exists to provide statewide leadership, oversight, and subject-matter expertise for the New Mexico Law Enforcement Academy's Public Safety Telecommunicator (PST) training program. The position ensures the effective administration and continuous advancement of PST training, certification, continuing education, and program standards while serving as the Academy's primary liaison with public safety communications agencies and stakeholders throughout New Mexico.
The position ensures the program remains consistent with applicable statutes, administrative rules, Academy policies, and established training standards while responding to the evolving operational and training needs of the state's public safety communications community.
How does it get done?
This position serves as the lead Public Safety Telecommunications (PST) subject matter expert and is responsible for the overall leadership, management, administration, and delivery of the New Mexico Law Enforcement Academy's Public Safety Telecommunicator training program. The position provides strategic direction, operational oversight, and program governance for the PST program and supervises assigned PST instructors and staff to ensure the effective, consistent, and compliant delivery of statewide public safety telecommunications training.
Provides effective leadership in directing, planning, and overseeing PST basic training academies from admission and pre-academy preparation through instruction, testing, completion, and graduation. Responsibilities include directing class scheduling and instructor assignments; overseeing curriculum delivery, student activities, and training resources; managing graduation logistics; and ensuring all operational requirements are effectively executed to support the successful and compliant delivery of the program.
Directs and oversees the statewide Public Safety Telecommunicator (PST) training program, including program operations, scheduling, instructional resources, and delivery of training.
Serves as the Academy's subject matter expert on PST training, certification, curriculum, and professional development, providing technical guidance to stakeholders and Academy leadership.
Supervises and directs PST instructors and program staff, establishing priorities, assigning work, evaluating performance, and ensuring effective instructional coverage.
Plans, leads, and delivers PST instruction and related Academy training, including classroom, practical, and testing activities.
Oversees student participation and progress, including enrollment, attendance, academic performance, conduct, completion requirements, and remediation.
Develops, maintains, and evaluates PST curriculum, instructional materials, assessments, and practical exercises to promote consistent and effective training.
Ensures the PST program complies with applicable laws, rules, Academy policies, curriculum requirements, and established training standards.
Builds and maintains effective working relationships with public safety answering points, emergency communications centers, law enforcement agencies, instructors, students, and other stakeholders.
Evaluates statewide PST training needs and recommends program, staffing, curriculum, and resource improvements to Academy leadership.
Performs other duties as assigned to support the operational needs, mission, goals, and responsibilities of the New Mexico Law Enforcement Academy and the Department of Public Safety.
Who are the customers?
The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training.
The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public.
Ideal Candidate
The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training.
The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public.
Minimum Qualification
Bachelor's degree in any field as it pertains to the essential duties AND active New Mexico Law Enforcement Academy General Instructor Certificate or equivalent and six (6) years of experience with 9-1-1 Public Safety Communications Operations subject matter, such as Call Taking, Law Enforcement, Fire, EMS, use of CAD / Dispatch / 9-1-1 Telephone operating systems. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling ten (10) years may substitute for the required education and experience. Must have ICS - NIMS Classes 100, 200, 300, 400, NIMS 700, and 800. Must hold, or receive within six (6) months of hire, a current New Mexico Public Safety Telecommunicator certification as per §29-7C-6.
Employment Requirements
Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.
In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.
This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy.
Working Conditions
The position is performed in a professional, fast-paced training and law enforcement office environment that involves a combination of classroom instruction, administrative office duties, and interaction with various stakeholders. The work includes exposure to armed law enforcement personnel and requires the appropriate handling of confidential and sensitive information.
The position requires extensive use of desktop and laptop computers, including multiple visual display terminals, as well as frequent use of an agency-issued cell phone. Employees must also be able to operate standard office equipment, including multipurpose copier, scanner, and fax machines. Additionally, the position requires the physical ability to lift and carry materials weighing up to 25 pounds.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Fabian Valdez, 505-919-8689 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
The New Mexico Law Enforcement Academy (NMLEA) provides basic and in-service law enforcement training for police officers and telecommunicators, and to enforce the statutory and administrative laws and responsibilities entrusted to the Division.
The NMLEA uses the Acadis® software suite to review, audit, track and report agency and employee (police officers and telecommunicators) training, compliance and performance in accordance with the New Mexico Law Enforcement Training Act: 29-7-7.1. In-service law enforcement training; requirements; eligibility. 29-7-7.2. Reports.
Why does the job exist?
The position exists to provide statewide leadership, oversight, and subject-matter expertise for the New Mexico Law Enforcement Academy's Public Safety Telecommunicator (PST) training program. The position ensures the effective administration and continuous advancement of PST training, certification, continuing education, and program standards while serving as the Academy's primary liaison with public safety communications agencies and stakeholders throughout New Mexico.
The position ensures the program remains consistent with applicable statutes, administrative rules, Academy policies, and established training standards while responding to the evolving operational and training needs of the state's public safety communications community.
How does it get done?
This position serves as the lead Public Safety Telecommunications (PST) subject matter expert and is responsible for the overall leadership, management, administration, and delivery of the New Mexico Law Enforcement Academy's Public Safety Telecommunicator training program. The position provides strategic direction, operational oversight, and program governance for the PST program and supervises assigned PST instructors and staff to ensure the effective, consistent, and compliant delivery of statewide public safety telecommunications training.
Provides effective leadership in directing, planning, and overseeing PST basic training academies from admission and pre-academy preparation through instruction, testing, completion, and graduation. Responsibilities include directing class scheduling and instructor assignments; overseeing curriculum delivery, student activities, and training resources; managing graduation logistics; and ensuring all operational requirements are effectively executed to support the successful and compliant delivery of the program.
Directs and oversees the statewide Public Safety Telecommunicator (PST) training program, including program operations, scheduling, instructional resources, and delivery of training.
Serves as the Academy's subject matter expert on PST training, certification, curriculum, and professional development, providing technical guidance to stakeholders and Academy leadership.
Supervises and directs PST instructors and program staff, establishing priorities, assigning work, evaluating performance, and ensuring effective instructional coverage.
Plans, leads, and delivers PST instruction and related Academy training, including classroom, practical, and testing activities.
Oversees student participation and progress, including enrollment, attendance, academic performance, conduct, completion requirements, and remediation.
Develops, maintains, and evaluates PST curriculum, instructional materials, assessments, and practical exercises to promote consistent and effective training.
Ensures the PST program complies with applicable laws, rules, Academy policies, curriculum requirements, and established training standards.
Builds and maintains effective working relationships with public safety answering points, emergency communications centers, law enforcement agencies, instructors, students, and other stakeholders.
Evaluates statewide PST training needs and recommends program, staffing, curriculum, and resource improvements to Academy leadership.
Performs other duties as assigned to support the operational needs, mission, goals, and responsibilities of the New Mexico Law Enforcement Academy and the Department of Public Safety.
Who are the customers?
The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training.
The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public.
Ideal Candidate
The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training.
The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public.
Minimum Qualification
Bachelor's degree in any field as it pertains to the essential duties AND active New Mexico Law Enforcement Academy General Instructor Certificate or equivalent and six (6) years of experience with 9-1-1 Public Safety Communications Operations subject matter, such as Call Taking, Law Enforcement, Fire, EMS, use of CAD / Dispatch / 9-1-1 Telephone operating systems. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling ten (10) years may substitute for the required education and experience. Must have ICS - NIMS Classes 100, 200, 300, 400, NIMS 700, and 800. Must hold, or receive within six (6) months of hire, a current New Mexico Public Safety Telecommunicator certification as per §29-7C-6.
Employment Requirements
Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.
In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.
This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy.
Working Conditions
The position is performed in a professional, fast-paced training and law enforcement office environment that involves a combination of classroom instruction, administrative office duties, and interaction with various stakeholders. The work includes exposure to armed law enforcement personnel and requires the appropriate handling of confidential and sensitive information.
The position requires extensive use of desktop and laptop computers, including multiple visual display terminals, as well as frequent use of an agency-issued cell phone. Employees must also be able to operate standard office equipment, including multipurpose copier, scanner, and fax machines. Additionally, the position requires the physical ability to lift and carry materials weighing up to 25 pounds.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Fabian Valdez, 505-919-8689 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
State of New Mexico
Public Safety Telecommunicator, Lead Instructor (DPS #10115966)
Santa Fe, New Mexico
Added 1w ago10,000+ employees
Job functions:
$40.28 - $64.45/hr
Bachelor's degree
Job Description
Posting Details
The New Mexico Law Enforcement Academy (NMLEA) provides basic and in-service law enforcement training for police officers and telecommunicators, and to enforce the statutory and administrative laws and responsibilities entrusted to the Division.
The NMLEA uses the Acadis® software suite to review, audit, track and report agency and employee (police officers and telecommunicators) training, compliance and performance in accordance with the New Mexico Law Enforcement Training Act: 29-7-7.1. In-service law enforcement training; requirements; eligibility. 29-7-7.2. Reports.
Why does the job exist?
The position exists to provide statewide leadership, oversight, and subject-matter expertise for the New Mexico Law Enforcement Academy's Public Safety Telecommunicator (PST) training program. The position ensures the effective administration and continuous advancement of PST training, certification, continuing education, and program standards while serving as the Academy's primary liaison with public safety communications agencies and stakeholders throughout New Mexico.
The position ensures the program remains consistent with applicable statutes, administrative rules, Academy policies, and established training standards while responding to the evolving operational and training needs of the state's public safety communications community.
How does it get done?
This position serves as the lead Public Safety Telecommunications (PST) subject matter expert and is responsible for the overall leadership, management, administration, and delivery of the New Mexico Law Enforcement Academy's Public Safety Telecommunicator training program. The position provides strategic direction, operational oversight, and program governance for the PST program and supervises assigned PST instructors and staff to ensure the effective, consistent, and compliant delivery of statewide public safety telecommunications training.
Provides effective leadership in directing, planning, and overseeing PST basic training academies from admission and pre-academy preparation through instruction, testing, completion, and graduation. Responsibilities include directing class scheduling and instructor assignments; overseeing curriculum delivery, student activities, and training resources; managing graduation logistics; and ensuring all operational requirements are effectively executed to support the successful and compliant delivery of the program.
Directs and oversees the statewide Public Safety Telecommunicator (PST) training program, including program operations, scheduling, instructional resources, and delivery of training.
Serves as the Academy's subject matter expert on PST training, certification, curriculum, and professional development, providing technical guidance to stakeholders and Academy leadership.
Supervises and directs PST instructors and program staff, establishing priorities, assigning work, evaluating performance, and ensuring effective instructional coverage.
Plans, leads, and delivers PST instruction and related Academy training, including classroom, practical, and testing activities.
Oversees student participation and progress, including enrollment, attendance, academic performance, conduct, completion requirements, and remediation.
Develops, maintains, and evaluates PST curriculum, instructional materials, assessments, and practical exercises to promote consistent and effective training.
Ensures the PST program complies with applicable laws, rules, Academy policies, curriculum requirements, and established training standards.
Builds and maintains effective working relationships with public safety answering points, emergency communications centers, law enforcement agencies, instructors, students, and other stakeholders.
Evaluates statewide PST training needs and recommends program, staffing, curriculum, and resource improvements to Academy leadership.
Performs other duties as assigned to support the operational needs, mission, goals, and responsibilities of the New Mexico Law Enforcement Academy and the Department of Public Safety.
Who are the customers?
The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training.
The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public.
Ideal Candidate
The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training.
The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public.
Minimum Qualification
Bachelor's degree in any field as it pertains to the essential duties AND active New Mexico Law Enforcement Academy General Instructor Certificate or equivalent and six (6) years of experience with 9-1-1 Public Safety Communications Operations subject matter, such as Call Taking, Law Enforcement, Fire, EMS, use of CAD / Dispatch / 9-1-1 Telephone operating systems. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling ten (10) years may substitute for the required education and experience. Must have ICS - NIMS Classes 100, 200, 300, 400, NIMS 700, and 800. Must hold, or receive within six (6) months of hire, a current New Mexico Public Safety Telecommunicator certification as per §29-7C-6.
Employment Requirements
Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.
In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.
This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy.
Working Conditions
The position is performed in a professional, fast-paced training and law enforcement office environment that involves a combination of classroom instruction, administrative office duties, and interaction with various stakeholders. The work includes exposure to armed law enforcement personnel and requires the appropriate handling of confidential and sensitive information.
The position requires extensive use of desktop and laptop computers, including multiple visual display terminals, as well as frequent use of an agency-issued cell phone. Employees must also be able to operate standard office equipment, including multipurpose copier, scanner, and fax machines. Additionally, the position requires the physical ability to lift and carry materials weighing up to 25 pounds.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Fabian Valdez, 505-919-8689 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
The New Mexico Law Enforcement Academy (NMLEA) provides basic and in-service law enforcement training for police officers and telecommunicators, and to enforce the statutory and administrative laws and responsibilities entrusted to the Division.
The NMLEA uses the Acadis® software suite to review, audit, track and report agency and employee (police officers and telecommunicators) training, compliance and performance in accordance with the New Mexico Law Enforcement Training Act: 29-7-7.1. In-service law enforcement training; requirements; eligibility. 29-7-7.2. Reports.
Why does the job exist?
The position exists to provide statewide leadership, oversight, and subject-matter expertise for the New Mexico Law Enforcement Academy's Public Safety Telecommunicator (PST) training program. The position ensures the effective administration and continuous advancement of PST training, certification, continuing education, and program standards while serving as the Academy's primary liaison with public safety communications agencies and stakeholders throughout New Mexico.
The position ensures the program remains consistent with applicable statutes, administrative rules, Academy policies, and established training standards while responding to the evolving operational and training needs of the state's public safety communications community.
How does it get done?
This position serves as the lead Public Safety Telecommunications (PST) subject matter expert and is responsible for the overall leadership, management, administration, and delivery of the New Mexico Law Enforcement Academy's Public Safety Telecommunicator training program. The position provides strategic direction, operational oversight, and program governance for the PST program and supervises assigned PST instructors and staff to ensure the effective, consistent, and compliant delivery of statewide public safety telecommunications training.
Provides effective leadership in directing, planning, and overseeing PST basic training academies from admission and pre-academy preparation through instruction, testing, completion, and graduation. Responsibilities include directing class scheduling and instructor assignments; overseeing curriculum delivery, student activities, and training resources; managing graduation logistics; and ensuring all operational requirements are effectively executed to support the successful and compliant delivery of the program.
Directs and oversees the statewide Public Safety Telecommunicator (PST) training program, including program operations, scheduling, instructional resources, and delivery of training.
Serves as the Academy's subject matter expert on PST training, certification, curriculum, and professional development, providing technical guidance to stakeholders and Academy leadership.
Supervises and directs PST instructors and program staff, establishing priorities, assigning work, evaluating performance, and ensuring effective instructional coverage.
Plans, leads, and delivers PST instruction and related Academy training, including classroom, practical, and testing activities.
Oversees student participation and progress, including enrollment, attendance, academic performance, conduct, completion requirements, and remediation.
Develops, maintains, and evaluates PST curriculum, instructional materials, assessments, and practical exercises to promote consistent and effective training.
Ensures the PST program complies with applicable laws, rules, Academy policies, curriculum requirements, and established training standards.
Builds and maintains effective working relationships with public safety answering points, emergency communications centers, law enforcement agencies, instructors, students, and other stakeholders.
Evaluates statewide PST training needs and recommends program, staffing, curriculum, and resource improvements to Academy leadership.
Performs other duties as assigned to support the operational needs, mission, goals, and responsibilities of the New Mexico Law Enforcement Academy and the Department of Public Safety.
Who are the customers?
The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training.
The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public.
Ideal Candidate
The work is performed for the New Mexico Law Enforcement Academy, public safety communications agencies, and the citizens of New Mexico who rely on highly trained and qualified Public Safety Telecommunicators. The position supports PST students and Academy staff through effective instruction and program leadership while serving law enforcement agencies, public safety answering points, emergency communications centers, and other public safety organizations by ensuring access to consistent, high-quality, and compliant PST training.
The position supports the statewide public safety system by helping ensure telecommunicators are properly trained and prepared to provide critical emergency communications services to the public.
Minimum Qualification
Bachelor's degree in any field as it pertains to the essential duties AND active New Mexico Law Enforcement Academy General Instructor Certificate or equivalent and six (6) years of experience with 9-1-1 Public Safety Communications Operations subject matter, such as Call Taking, Law Enforcement, Fire, EMS, use of CAD / Dispatch / 9-1-1 Telephone operating systems. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling ten (10) years may substitute for the required education and experience. Must have ICS - NIMS Classes 100, 200, 300, 400, NIMS 700, and 800. Must hold, or receive within six (6) months of hire, a current New Mexico Public Safety Telecommunicator certification as per §29-7C-6.
Employment Requirements
Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.
In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.
This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy.
Working Conditions
The position is performed in a professional, fast-paced training and law enforcement office environment that involves a combination of classroom instruction, administrative office duties, and interaction with various stakeholders. The work includes exposure to armed law enforcement personnel and requires the appropriate handling of confidential and sensitive information.
The position requires extensive use of desktop and laptop computers, including multiple visual display terminals, as well as frequent use of an agency-issued cell phone. Employees must also be able to operate standard office equipment, including multipurpose copier, scanner, and fax machines. Additionally, the position requires the physical ability to lift and carry materials weighing up to 25 pounds.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Fabian Valdez, 505-919-8689 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
See All 8 Telecommunicator Jobs
Find roles that match your experience and apply in just a few clicks.
Find Telecommunicator JobsTelecommunicator Job Market
Who's Hiring
Top Industries Hiring
- Education
What Employers Look For
The qualifications that appear most often in telecommunicator jobs.
- High school diploma or GED required by most jurisdictions
- Experience operating computer-aided dispatch or CAD software
- Emergency Medical Dispatcher certification from IAED or equivalent body
- Ability to type a minimum number of words per minute while speaking
- APCO or NENA public safety communications training completed
- Successful completion of a background check and psychological evaluation
Tips for Your Telecommunicator Job Search
Tailor your resume for CAD systems
Hiring managers scan for specific computer-aided dispatch systems you've used. Name the exact platforms on your resume rather than listing generic software skills. Dispatchers who worked with specific CAD tools get callbacks faster than those who write 'proficient in dispatch software.'
Highlight certifications before your degree
Emergency Medical Dispatcher certification, APCO or NENA training, and state-issued dispatcher licenses carry more weight than a general degree in this field. Lead with credentials in your resume header so reviewers confirm compliance before reading anything else.
Apply early to roles that fit
Migrate Mate lists telecommunicator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by shift type upfront
Telecommunicator roles almost always involve rotating shifts, nights, and weekends. Identify whether a posting specifies fixed or rotating schedules before applying so you're not blindsided in the offer stage and can speak honestly about your availability during screening calls.
Prepare multitasking examples before interviews
Interviewers test your ability to talk, type, and monitor screens simultaneously. Bring two or three specific examples of high-volume, concurrent-task situations from past roles. Generic answers about staying calm under pressure don't satisfy behavioral questions the way concrete scenarios do.
Negotiate shift differentials separately from base pay
Many telecommunicator compensation packages include overnight and weekend differentials that aren't mentioned in the initial offer letter. Ask specifically about differential rates during the offer conversation rather than assuming they're built into the salary figure you've been quoted.
Telecommunicator Jobs: Frequently Asked Questions
Which companies are hiring the most telecommunicators?
Dauphin County, State of Illinois, and State of New Mexico are hiring the most telecommunicators right now, with openings concentrated in Texas, New Mexico, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. County and municipal 911 centers tend to post in waves tied to budget cycles, so openings from the same employers often cluster within a short window.
How many telecommunicator jobs are remote?
About 25% of telecommunicator openings are fully remote or hybrid as of November 2026, reflecting how limited location flexibility is across public safety dispatch. The remote share is highest in administrative, training, and quality assurance roles adjacent to dispatch rather than in frontline 911 or emergency communications positions, which require on-site presence at a communications center.
How do you become a telecommunicator?
Start by meeting your state's basic eligibility requirements, which typically include a high school diploma, a clean background check, and a psychological evaluation. Apply to an entry-level call-taker or dispatcher trainee posting at a county or municipal communications center. Once hired, you complete a structured in-house training program and earn certifications such as Emergency Medical Dispatcher before handling calls independently.
Can you get hired as a telecommunicator with no experience?
Yes, many 911 centers hire entry-level telecommunicators with no prior dispatch experience because they prefer to train candidates from the ground up on their own protocols and CAD systems. Customer service, military, or any role requiring you to manage high-stress conversations simultaneously strengthens your application. Demonstrating fast typing speed and passing the pre-employment assessments matters more than a dispatch-specific work history.
What does the telecommunicator interview process look like?
Most agencies start with a written or online assessment covering reading comprehension, multitasking, and geographic orientation, followed by a typing test. Candidates who pass move to a structured panel interview focused on behavioral questions about stress management and communication. A background investigation, polygraph in some jurisdictions, psychological evaluation, and medical exam typically follow before a conditional offer is extended.
Where can I find and apply to telecommunicator jobs?
You can find and apply to telecommunicator jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your certifications, shift preferences, and location, then apply directly to each listing that fits.
See All 8 Telecommunicator Jobs
Find roles that match your experience and apply in just a few clicks.
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