Ticket Operations Manager Jobs
Ticket Operations Manager jobs are open across sports, live entertainment, performing arts, and venue management, from coordinator-level to senior and director roles, with specializations in box office operations, ticketing systems administration, and season ticket sales. Find a role that fits below and apply directly.
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Job Title: Ticket Operations & Systems Manager
Position Type: Full Time
Location: Tampa, FL (USL Headquarters)
Overview of the United Soccer League (USL)
The United Soccer League (USL) is shaping the future of American soccer through the largest connected soccer ecosystem in the United States. With a presence in more than 200 communities nationwide, the USL unites every level of the game — from youth development to Division One professional competition — across both men’s and women’s pathways.
Rooted in community and driven by a bold vision, the USL is turning local passion into nationwide momentum by giving every fan a home, every player a pathway, and every community a place in American soccer’s exciting next chapter.
United for Soccer.
Position Purpose
The role administers the Approved Ticketing Partner program, is the escalation point between Clubs and partner platforms, vets new platforms, advises Club ticket operations staff, and supports Club data intake and standards with USL Business Intelligence.
- Administer the Approved Ticketing Partner program: partner onboarding, Club enrollment, compliance, revenue reconciliation, and service levels.
- Own day-to-day partner relationships and escalate commercial matters to CPG leadership.
- Evaluate current and prospective platforms and recommend additions to USL leadership.
- Maintain a platform map of each Club’s platform, renewal date, and ops staffing.
- Serve as the league’s systems expert and first escalation point for Club platform issues.
- Audit Club platform setup (event builds, price codes, holds, plans, resale, access control).
- Advise Club ops staff on renewals, inventory, distribution, game-day ops, and settlements.
- Build operations plans for playoff, cup, and short-notice events, including quick-turn builds, season ticket holder priority access, and visiting supporter allocations.
- Support Club platform transitions, stadium moves, and new-Club launches.
- Develop Club SOPs and setup guides; lead the ops segment of league ticketing calls.
- Assist with monthly Club data intake, follow-up, and quality checks before league reporting.
- Set and audit attendance (distributed, scanned, announced) and ticket coding standards.
- Partner with USL BI to automate platform data feeds and reduce manual Club submissions.
- Prepare recurring reports and help the Ticketing Strategist measure initiative outcomes.
- Other duties/responsibilities as assigned.
Qualifications
- Bachelor’s Degree in Sport Management, Marketing, Business, or related/alternate field of study required.
- 3+ years in ticket operations, box office, or ticketing systems with a team, venue, or vendor.
- Hands-on administrator experience with a primary platform (e.g., Ticketmaster/Archtics, SeatGeek, Vivenu, Tickets.com/ProVenue), including event builds and season plans.
- Experience with inventory management, open distribution, resale, and access control tools.
- Advanced Excel skills (pivot tables, lookups, data cleaning, and recurring reports).
- Experience managing vendor relationships or supporting a platform evaluation.
- Self-starter with strong project management, organization, and attention to detail.
- Strong communication skills with executives, member Clubs, and external partners.
- Preferred experience with a platform migration, stadium move, or new-team launch.
- Preferred experience with Power BI/Tableau, SQL, or CRM integration (e.g., Salesforce, HubSpot, KORE).
- Preferred experience with grounding ticket sales and pricing to connect operations decisions to revenue.
- Must have U.S. work authorization.
Work Environment
Currently, USL HQ operates on a hybrid work model. From Monday to Thursday, team members gather in person to harness the power of face-to-face collaboration. This not only strengthens the bonds within the team but also enhances communication and innovation. On Fridays, we transition to a remote work setup, providing our team with the flexibility to manage their tasks in an environment of their choosing.
Typical USL HQ hours are Monday – Friday 8:30am – 5:30pm ET. Evenings, weekends, occasional holidays, and travel may be necessary based on business demands.
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Find JobsTicket Operations Manager Job Market
Who's Hiring
Top Industries Hiring
- Education
What Employers Look For
The qualifications that appear most often in ticket operations manager jobs.
- Experience with enterprise ticketing platforms such as Ticketmaster, AXS, or Paciolan
- Proven background managing box office operations for live events or sports venues
- Proficiency with point-of-sale systems, access control software, and inventory management tools
- Strong understanding of season ticket fulfillment, group sales, and comp ticket processes
- Bachelor's degree in sports management, business administration, or a related field
- Experience training and supervising box office or ticketing support staff
Tips for Your Ticket Operations Manager Job Search
Tailor your resume to ticketing systems
List every ticketing platform you've worked in by name, including point-of-sale and access control tools. Hiring managers scan for system familiarity before reading anything else, so burying it in a skills section costs you interviews.
Quantify box office output on your resume
Ticket operations roles are numbers-driven. Replace vague language like 'managed sales' with the volume of events processed, the size of the inventory you oversaw, or the team headcount you coordinated during peak on-sale periods.
Target openings by venue type, not just title
Job postings for this role vary widely by venue: arenas use different language than theaters or stadiums. Search by both 'ticket operations manager' and 'box office manager' to catch the full range of relevant openings before you narrow down.
Apply early to roles that fit
Migrate Mate lists ticket operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario questions about on-sale day failures
Interviewers for these roles almost always ask how you've handled system outages, inventory errors, or customer surges during high-demand events. Have two specific examples ready that show your decision-making process under pressure.
Negotiate start date around event season timing
Many ticket operations teams have hard freezes during their heaviest on-sale or season-launch periods. If a team is mid-season, propose a start date after their next major event cycle so your onboarding doesn't conflict with peak operational demand.
Ticket Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most ticket operations managers?
The companies hiring the most ticket operations managers right now include Taymar Sales U., Ideatek Telcom, and Villanova University, with the largest share of openings in Alabama, Pennsylvania, and North Carolina, based on current listings on Migrate Mate as of November 2026. Sports franchises, arena operators, and performing arts organizations account for the bulk of active postings.
How many ticket operations manager jobs are remote?
About 44% of ticket operations manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most venue and box office environments. Sub-areas like ticketing systems administration, CRM management, and reporting analysis are more likely to offer flexible arrangements than front-of-house or day-of-event coordination roles.
How do you become a ticket operations manager?
Start in a box office representative or ticketing coordinator role to build hands-on experience with event builds, inventory management, and customer service. Develop proficiency in at least one major ticketing platform, then move into a lead or supervisor position to demonstrate you can manage staff and handle on-sale operations. A background in sports management or live events strengthens your candidacy significantly.
Can you get a ticket operations manager job with little experience?
Yes, but you'll need to close the gap with direct ticketing exposure. Volunteer box office work at local venues, theaters, or college athletics programs gives you platform experience and event credits to list on your resume. Applying to coordinator or assistant manager roles first is the most practical path to a full manager title without years of prior experience.
What does the ticket operations manager interview process look like?
The process typically starts with a phone screen focused on your ticketing platform experience and familiarity with event operations. A second round often includes scenario-based questions about handling on-sale day problems, staff scheduling conflicts, or system errors during live events. Some employers, particularly sports teams, add a panel interview with colleagues from box office, sales, and technology teams before making an offer.
Where can I find and apply to ticket operations manager jobs?
You can find and apply to ticket operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location, then apply directly to each listing from the page.
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