Group Operations Director Jobs
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Job Title: Ticket Operations & Systems Manager
Position Type: Full Time
Location: Tampa, FL (USL Headquarters)
Overview of the United Soccer League (USL)
The United Soccer League (USL) is shaping the future of American soccer through the largest connected soccer ecosystem in the United States. With a presence in more than 200 communities nationwide, the USL unites every level of the game — from youth development to Division One professional competition — across both men’s and women’s pathways.
Rooted in community and driven by a bold vision, the USL is turning local passion into nationwide momentum by giving every fan a home, every player a pathway, and every community a place in American soccer’s exciting next chapter.
United for Soccer.
Position Purpose
The role administers the Approved Ticketing Partner program, is the escalation point between Clubs and partner platforms, vets new platforms, advises Club ticket operations staff, and supports Club data intake and standards with USL Business Intelligence.
- Administer the Approved Ticketing Partner program: partner onboarding, Club enrollment, compliance, revenue reconciliation, and service levels.
- Own day-to-day partner relationships and escalate commercial matters to CPG leadership.
- Evaluate current and prospective platforms and recommend additions to USL leadership.
- Maintain a platform map of each Club’s platform, renewal date, and ops staffing.
- Serve as the league’s systems expert and first escalation point for Club platform issues.
- Audit Club platform setup (event builds, price codes, holds, plans, resale, access control).
- Advise Club ops staff on renewals, inventory, distribution, game-day ops, and settlements.
- Build operations plans for playoff, cup, and short-notice events, including quick-turn builds, season ticket holder priority access, and visiting supporter allocations.
- Support Club platform transitions, stadium moves, and new-Club launches.
- Develop Club SOPs and setup guides; lead the ops segment of league ticketing calls.
- Assist with monthly Club data intake, follow-up, and quality checks before league reporting.
- Set and audit attendance (distributed, scanned, announced) and ticket coding standards.
- Partner with USL BI to automate platform data feeds and reduce manual Club submissions.
- Prepare recurring reports and help the Ticketing Strategist measure initiative outcomes.
- Other duties/responsibilities as assigned.
Qualifications
- Bachelor’s Degree in Sport Management, Marketing, Business, or related/alternate field of study required.
- 3+ years in ticket operations, box office, or ticketing systems with a team, venue, or vendor.
- Hands-on administrator experience with a primary platform (e.g., Ticketmaster/Archtics, SeatGeek, Vivenu, Tickets.com/ProVenue), including event builds and season plans.
- Experience with inventory management, open distribution, resale, and access control tools.
- Advanced Excel skills (pivot tables, lookups, data cleaning, and recurring reports).
- Experience managing vendor relationships or supporting a platform evaluation.
- Self-starter with strong project management, organization, and attention to detail.
- Strong communication skills with executives, member Clubs, and external partners.
- Preferred experience with a platform migration, stadium move, or new-team launch.
- Preferred experience with Power BI/Tableau, SQL, or CRM integration (e.g., Salesforce, HubSpot, KORE).
- Preferred experience with grounding ticket sales and pricing to connect operations decisions to revenue.
- Must have U.S. work authorization.
Work Environment
Currently, USL HQ operates on a hybrid work model. From Monday to Thursday, team members gather in person to harness the power of face-to-face collaboration. This not only strengthens the bonds within the team but also enhances communication and innovation. On Fridays, we transition to a remote work setup, providing our team with the flexibility to manage their tasks in an environment of their choosing.
Typical USL HQ hours are Monday – Friday 8:30am – 5:30pm ET. Evenings, weekends, occasional holidays, and travel may be necessary based on business demands.
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Find JobsGroup Operations Director Job Market
Who's Hiring
- Alvarez & Marsal30
- Intuit4
- Google3
- Museum Of Ice Cream3
- HCLTech2
Top Industries Hiring
- Agriculture & Farming
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in group operations director jobs.
- 10 or more years of progressive operations leadership across multiple business units or locations
- Demonstrated P&L ownership and experience managing multi-million-dollar budgets
- Experience leading cross-functional teams including finance, HR, and supply chain functions
- Proficiency with enterprise resource planning systems such as SAP or Oracle
- Bachelor's degree in business administration, operations management, or a related field
- Lean, Six Sigma, or similar process improvement certification or equivalent applied experience
Tips for Your Group Operations Director Job Search
Quantify multi-site scope on your resume
Hiring teams for group operations director roles want exact scale: number of locations managed, headcount under your oversight, and revenue or cost figures you influenced. Vague phrases like 'oversaw multiple sites' won't compete with candidates who list 12 facilities and 400 direct reports.
Apply early to roles that fit
Migrate Mate lists group operations director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by operational complexity
Filter for roles that name the number of business units, P&L responsibility, or cross-functional scope in the posting. These signal real group-level authority rather than a rebranded single-site manager title, which is a common mismatch at this level.
Prepare a turnaround or integration case study
Interviewers at the group level almost always ask for a specific example of merging teams, fixing underperforming units, or scaling operations after an acquisition. Walk in with a concrete example ready, with before-and-after outcomes you can speak to in detail.
Negotiate total package beyond base salary
Group operations director offers often include performance bonuses tied to EBITDA, equity or profit-sharing, and relocation support. Know which levers matter most to you before the conversation starts so you can prioritize clearly without stalling the process.
Follow up with a strategic observation, not a thank-you
After a final-round interview, send a short note that references a specific operational challenge the team mentioned and offers one concrete observation about it. That format signals exactly the analytical mindset group operations roles demand.
Group Operations Director Jobs: Frequently Asked Questions
Which companies are hiring the most group operations directors?
The companies hiring the most group operations directors right now include Alvarez & Marsal, Intuit, and Google, with the largest share of openings in New York, California, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare systems, logistics providers, and multi-unit retail and financial services firms tend to post the highest volume of these roles consistently.
How many group operations director jobs are remote?
About 78% of group operations director openings are fully remote or hybrid as of November 2026, reflecting the hands-on oversight most of these roles require. Sub-functions that skew most remote include corporate strategy, process improvement, and operational analytics, while multi-site facility management and field operations roles almost always require regular on-site presence.
How do you become a group operations director?
Start by building a foundation in operations management at a single site, then move into roles that add scope: managing multiple locations, owning a P&L, or leading a function across business units. Earning a process improvement certification and taking on cross-functional project leadership accelerates the path. Most people reach this level after leading at the regional or divisional director tier first.
Can you get a group operations director role without direct experience at that level?
It's possible if your current role includes elements that map directly to group-level scope, such as managing multiple teams across sites, owning budget decisions, or leading post-merger integration work. Framing those experiences clearly in your resume and cover letter matters more than your exact title. Targeting smaller organizations or newly created roles also lowers the experience threshold significantly.
What does the group operations director interview process look like?
Most processes run three to five rounds, starting with a recruiter screen, followed by interviews with the hiring executive and functional peers such as finance, HR, or the CEO. A case study or operational scenario presentation is common at the final stage. Expect detailed questions about how you have handled underperforming units, integrated teams, and driven measurable efficiency gains across multiple locations.
Where can I find and apply to group operations director jobs?
You can find and apply to group operations director jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and target industry, and apply directly to each listing that fits.
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