Operations Center Manager Jobs
Operations Center Manager jobs are open across logistics, utilities, telecommunications, and emergency services, from shift supervisor to senior director level, with specializations in network operations, dispatch coordination, and incident management. Scan the live roles below and apply to whichever ones fit.
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Overview
Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.
Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.
Come change the game with us. Apply today!
Foot Locker’s Physical Security Operations Center (SOC) serves as the 24/7 communication, alarm monitoring, and situational awareness hub supporting Foot Locker’s Physical Security and Loss Prevention operations.
Please note: This is a Physical Security Operations Center position and is not a cybersecurity/IT Security role.
The Security Operations Center Analyst reports to the Sr. Manager of Security and interacts with Security, Loss Prevention, store teams, business partners, law enforcement, and other stakeholders throughout the organization.
The Analyst’s primary responsibilities include intrusion alarm monitoring and response, video verification, law enforcement notification, alarm system administration, video surveillance support, access control administration, incident escalation, and security system support.
WORK LOCATION & SCHEDULE
Location: New York City, on-site
Full-Time: Monday–Friday, 12:00 a.m.–8:00 a.m.
The Security Operations Centre operates 24 hours a day, 7 days a week, 365 days a year. Candidates must be able to reliably work their assigned schedule and have reasonable flexibility to support other shifts, weekends, and holidays when operationally necessary.
Responsibilities
Operational Coverage & Shift Handoff
Because the SOC is a continuous 24/7 operation, maintaining uninterrupted operational coverage is essential.
- Shift Handoff: Analysts are expected to complete a face-to-face handoff with the incoming analyst before concluding their shift. The handoff should include active incidents, outstanding issues, system conditions, service matters, and other information necessary to maintain continuity of operations.
- Meal and Rest Periods: SOC coverage must be maintained at all times. Meal and rest periods are coordinated based on operational requirements and staffing coverage. The standard schedule includes two 15-minute rest periods and one 30-minute unpaid meal period, administered in accordance with applicable company policy and legal requirements.
- Schedule Flexibility: Due to the 24/7 nature of the operation, occasional schedule flexibility may be required to support staffing needs, including coverage for absences, approved time off, weekends, holidays, or other operational requirements.
Key Responsibilities
- Monitor intrusion alarm systems and promptly investigate alarm activations.
- Utilize video surveillance systems to verify alarms, assess conditions, and support appropriate response.
- Notify law enforcement, emergency responders, Security leadership, store personnel, and other stakeholders when appropriate.
- Administer alarm access codes and assist store teams with code changes, remote arming, and related alarm-system support.
- Identify recurring and false alarm conditions, document findings, and initiate corrective action or service requests as appropriate.
- Establish and monitor Special Attention locations involving heightened security concerns, including damaged doors, broken gates, boarded windows, or other vulnerabilities requiring increased monitoring.
- Conduct incident-based video review and preserve, export, and distribute video evidence to authorized stakeholders in accordance with established procedures.
- Review intrusion alarm activity and reports and coordinate with stores to identify system or operational issues.
- Coordinate service requests for CCTV, intrusion alarm, access control, and EAS systems.
- Support access-control administration, including credential management and authorized visitor entries.
- Monitor physical security systems and escalate outages, failures, or significant security conditions.
- Provide timely escalation during major incidents and prepare clear, concise communications for Security leadership and business partners.
- Accurately document security events, actions taken, notifications, and incident outcomes.
- Maintain operational reports and metrics relating to alarm activity, incidents, security systems, and SOC operations.
- Communicate effectively through email, telephone, security platforms, and approved business applications.
- Work independently and exercise sound judgment during periods of limited direct supervision.
- Follow established SOC procedures, escalation protocols, confidentiality requirements, and security standards.
QUALIFICATIONS
Preferred Experience
- Previous Security Operations Center, command center, alarm monitoring, dispatch, Loss Prevention, or similar physical-security experience preferred.
- Alarm monitoring and incident response experience preferred.
- Experience operating or administering physical security technologies, including CCTV/video management, intrusion alarm, and access-control systems.
- Experience with Genetec Security Center and C•CURE 9000 is a plus.
- Experience coordinating security equipment service, troubleshooting, or vendor support is a plus.
Knowledge, Skills & Abilities
- Strong technical aptitude and the ability to operate multiple security and communication systems simultaneously.
- Ability to effectively monitor security cameras, intrusion alarms, access-control systems, telephones, and emergency communication platforms.
- Working knowledge of common Information Technology terminology and concepts.
- Strong written and verbal communication skills.
- Ability to clearly document incidents and communicate critical information during urgent or rapidly developing situations.
- Strong attention to detail with the ability to prioritize multiple events, alarms, and requests.
- Ability to maintain confidentiality when handling sensitive security, investigative, employee, and business information.
- Ability to remain calm, professional, and organized during emergencies and high-volume periods.
- Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
- Ability to work independently with limited direct supervision.
- Strong reliability, punctuality, and dependability are essential due to the continuous 24/7 nature of the operation.
- Must be flexible and able to adapt to changing priorities and operational conditions.
ATTENDANCE & SCHEDULE EXPECTATIONS
Consistent and reliable attendance is an essential requirement of this position due to the continuous operational responsibilities of the SOC.
Employees are expected to report to work on time, remain on duty through the required shift handoff, and maintain operational coverage consistent with established SOC procedures.
The position may occasionally require flexibility to support staffing needs, approved absences, holidays, weekends, or other operational requirements.
At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:
- Cameras must be on for all virtual interviews.
- AI tools are strictly prohibited during interviews or assessments.
We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.
BENEFITS
Compensation
Salary Range: $23 per hour
This range represents the anticipated minimum and maximum base compensation for the position. Actual compensation will be determined based on relevant experience, education, knowledge, skills, internal equity, and applicable market considerations.
Benefits
Eligible employees may have access to benefits including:
- Medical, dental, and vision coverage
- 401(k) and Roth 401(k) retirement plans
- Paid Time Off (PTO)
- Paid parental leave
- Employee discount
- Flexible Spending Account (FSA)
- Life insurance
- Tuition reimbursement for eligible courses
- Live Well, Work Well health initiatives
- Employee Assistance Program (EAP)
- Professional development assistance
Overview
Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.
Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.
Come change the game with us. Apply today!
Foot Locker’s Physical Security Operations Center (SOC) serves as the 24/7 communication, alarm monitoring, and situational awareness hub supporting Foot Locker’s Physical Security and Loss Prevention operations.
Please note: This is a Physical Security Operations Center position and is not a cybersecurity/IT Security role.
The Security Operations Center Analyst reports to the Sr. Manager of Security and interacts with Security, Loss Prevention, store teams, business partners, law enforcement, and other stakeholders throughout the organization.
The Analyst’s primary responsibilities include intrusion alarm monitoring and response, video verification, law enforcement notification, alarm system administration, video surveillance support, access control administration, incident escalation, and security system support.
WORK LOCATION & SCHEDULE
Location: New York City, on-site
Full-Time: Monday–Friday, 12:00 a.m.–8:00 a.m.
The Security Operations Centre operates 24 hours a day, 7 days a week, 365 days a year. Candidates must be able to reliably work their assigned schedule and have reasonable flexibility to support other shifts, weekends, and holidays when operationally necessary.
Responsibilities
Operational Coverage & Shift Handoff
Because the SOC is a continuous 24/7 operation, maintaining uninterrupted operational coverage is essential.
- Shift Handoff: Analysts are expected to complete a face-to-face handoff with the incoming analyst before concluding their shift. The handoff should include active incidents, outstanding issues, system conditions, service matters, and other information necessary to maintain continuity of operations.
- Meal and Rest Periods: SOC coverage must be maintained at all times. Meal and rest periods are coordinated based on operational requirements and staffing coverage. The standard schedule includes two 15-minute rest periods and one 30-minute unpaid meal period, administered in accordance with applicable company policy and legal requirements.
- Schedule Flexibility: Due to the 24/7 nature of the operation, occasional schedule flexibility may be required to support staffing needs, including coverage for absences, approved time off, weekends, holidays, or other operational requirements.
Key Responsibilities
- Monitor intrusion alarm systems and promptly investigate alarm activations.
- Utilize video surveillance systems to verify alarms, assess conditions, and support appropriate response.
- Notify law enforcement, emergency responders, Security leadership, store personnel, and other stakeholders when appropriate.
- Administer alarm access codes and assist store teams with code changes, remote arming, and related alarm-system support.
- Identify recurring and false alarm conditions, document findings, and initiate corrective action or service requests as appropriate.
- Establish and monitor Special Attention locations involving heightened security concerns, including damaged doors, broken gates, boarded windows, or other vulnerabilities requiring increased monitoring.
- Conduct incident-based video review and preserve, export, and distribute video evidence to authorized stakeholders in accordance with established procedures.
- Review intrusion alarm activity and reports and coordinate with stores to identify system or operational issues.
- Coordinate service requests for CCTV, intrusion alarm, access control, and EAS systems.
- Support access-control administration, including credential management and authorized visitor entries.
- Monitor physical security systems and escalate outages, failures, or significant security conditions.
- Provide timely escalation during major incidents and prepare clear, concise communications for Security leadership and business partners.
- Accurately document security events, actions taken, notifications, and incident outcomes.
- Maintain operational reports and metrics relating to alarm activity, incidents, security systems, and SOC operations.
- Communicate effectively through email, telephone, security platforms, and approved business applications.
- Work independently and exercise sound judgment during periods of limited direct supervision.
- Follow established SOC procedures, escalation protocols, confidentiality requirements, and security standards.
QUALIFICATIONS
Preferred Experience
- Previous Security Operations Center, command center, alarm monitoring, dispatch, Loss Prevention, or similar physical-security experience preferred.
- Alarm monitoring and incident response experience preferred.
- Experience operating or administering physical security technologies, including CCTV/video management, intrusion alarm, and access-control systems.
- Experience with Genetec Security Center and C•CURE 9000 is a plus.
- Experience coordinating security equipment service, troubleshooting, or vendor support is a plus.
Knowledge, Skills & Abilities
- Strong technical aptitude and the ability to operate multiple security and communication systems simultaneously.
- Ability to effectively monitor security cameras, intrusion alarms, access-control systems, telephones, and emergency communication platforms.
- Working knowledge of common Information Technology terminology and concepts.
- Strong written and verbal communication skills.
- Ability to clearly document incidents and communicate critical information during urgent or rapidly developing situations.
- Strong attention to detail with the ability to prioritize multiple events, alarms, and requests.
- Ability to maintain confidentiality when handling sensitive security, investigative, employee, and business information.
- Ability to remain calm, professional, and organized during emergencies and high-volume periods.
- Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
- Ability to work independently with limited direct supervision.
- Strong reliability, punctuality, and dependability are essential due to the continuous 24/7 nature of the operation.
- Must be flexible and able to adapt to changing priorities and operational conditions.
ATTENDANCE & SCHEDULE EXPECTATIONS
Consistent and reliable attendance is an essential requirement of this position due to the continuous operational responsibilities of the SOC.
Employees are expected to report to work on time, remain on duty through the required shift handoff, and maintain operational coverage consistent with established SOC procedures.
The position may occasionally require flexibility to support staffing needs, approved absences, holidays, weekends, or other operational requirements.
At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:
- Cameras must be on for all virtual interviews.
- AI tools are strictly prohibited during interviews or assessments.
We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.
BENEFITS
Compensation
Salary Range: $23 per hour
This range represents the anticipated minimum and maximum base compensation for the position. Actual compensation will be determined based on relevant experience, education, knowledge, skills, internal equity, and applicable market considerations.
Benefits
Eligible employees may have access to benefits including:
- Medical, dental, and vision coverage
- 401(k) and Roth 401(k) retirement plans
- Paid Time Off (PTO)
- Paid parental leave
- Employee discount
- Flexible Spending Account (FSA)
- Life insurance
- Tuition reimbursement for eligible courses
- Live Well, Work Well health initiatives
- Employee Assistance Program (EAP)
- Professional development assistance
Operations Center Manager Jobs by Experience Level
See All 1,356+ Operations Center Manager Jobs
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Find JobsOperations Center Manager Job Market
Who's Hiring
- Amazon137
- Meta49
- Target39
- EOS IT Solutions31
- Google27
Top Industries Hiring
- Technology & Software28
- Consulting & Professional Services9
- Retail8
- Construction & Real Estate8
- Healthcare & Medical Services8
What Employers Look For
The qualifications that appear most often in operations center manager jobs.
- 3-5 years of experience managing or supervising an operations or dispatch center
- Proficiency with ITSM or CAD platforms and monitoring dashboards
- Demonstrated ability to lead teams during high-pressure, time-sensitive incidents
- Bachelor's degree in business, emergency management, information systems, or a related field
- Experience developing or enforcing standard operating procedures and shift protocols
- Relevant certifications such as ITIL, APCO, or emergency management credentials preferred
Tips for Your Operations Center Manager Job Search
Quantify your incident response outcomes
Hiring managers for operations center roles want to see measurable results. Replace vague statements like 'managed incidents' with specifics: mean time to resolution, uptime percentages you maintained, or the size of the team you coordinated during critical events.
Tailor your resume to the ops environment
A network operations center resume reads differently from an emergency communications center resume. Match your terminology to the posting: use 'NOC,' 'EOC,' or 'dispatch' as the employer does, and mirror the specific tools and shift structures they list.
Apply early to roles that fit
Migrate Mate lists operations center manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by operational scope
Filter by keywords like '24/7 operations,' 'multi-site,' or 'critical infrastructure' to find roles that match your actual experience. Applying to openings that align with the complexity you've managed makes your application far more competitive.
Prepare for scenario-based interview questions
Expect interviewers to walk through a live incident with you: how you'd triage competing alerts, escalate to leadership, and document the event. Practice narrating a real scenario you managed, including what went wrong and what you changed afterward.
Negotiate shift differentials and on-call terms
Operations center roles often include overnight, weekend, or rotating shifts. Before accepting an offer, clarify on-call obligations, differential pay structures, and how shift scheduling works so there are no surprises after your first week.
Operations Center Manager Jobs: Frequently Asked Questions
Which companies are hiring the most operations center managers?
Amazon, Meta, and Target are hiring the most operations center managers right now, with openings concentrated in Virginia, Texas, and California, based on current listings on Migrate Mate as of November 2026. Demand is strongest among utilities, large logistics providers, and managed IT services firms.
How many operations center manager jobs are remote?
About 30% of operations center manager openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common given the need for physical oversight of infrastructure. Remote opportunities tend to cluster in IT and network operations functions rather than emergency communications or facility-based dispatch roles.
How do you become an operations center manager?
Start by building hands-on experience as an operator, dispatcher, or analyst inside a 24/7 operations environment. Progress into a team lead or supervisor role to develop people management skills. Earning a relevant certification, such as ITIL for IT ops or an APCO credential for communications centers, strengthens your candidacy. Most employers expect you to know incident management workflows cold before stepping into a manager role.
Can you get an operations center manager job with limited experience?
It's possible if you've held a lead or senior operator role and can demonstrate you've run shifts independently. Focus your resume on specific incidents you owned end-to-end, any process improvements you drove, and experience training or mentoring other operators. Some smaller organizations hire candidates with strong operational backgrounds into manager roles even without a formal management title on their resume.
What does the operations center manager interview process look like?
Most processes include an initial screening call, a panel interview with the hiring manager and one or two senior operations leaders, and a scenario or case-study round where you walk through how you'd handle a live incident or escalation. Some employers add a final conversation with a director or VP of operations. The whole process typically runs two to four rounds over a few weeks.
Where can I find and apply to operations center manager jobs?
You can find and apply to operations center manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your background and preferences, and apply directly to each listing that fits.
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