Remote Operations Center Manager Jobs
Remote Operations Center Manager jobs are open across the U.S. in sectors like logistics, utilities, cybersecurity, and IT infrastructure at distributed teams and remote-first organizations, from team-lead-level roles through director-adjacent positions. Employers hiring remotely right now include Ensono, TP, and Warner Bros. Discovery. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Open roles40
Top employerEnsono
Top industryHealthcare
Top credentialBachelor's degree
Companies hiring35
Showing 5 of 40+ Remote Operations Center Manager jobs
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
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New 10h ago
TDS
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
Madison, Wisconsin
New 10h ago
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
We won't show you this job again
New 10h ago
TDS Telecom
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
Madison, Wisconsin
New 10h ago
Solution Manager - Fleet Remote Operations Center
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Added 1d ago
Siemens Energy
Solution Manager - Fleet Remote Operations Center
Orlando, Florida
Added 1d ago
GGU One Contact Center Operations Manager
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Added 3d ago
Golden Gate University
GGU One Contact Center Operations Manager
San Francisco, California
Added 3d ago
Director - Patient Support Center Operations
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Added 1w ago
Schweiger
Director - Patient Support Center Operations
New York, New York
Added 1w ago
New 10h ago
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
TDS·Madison, Wisconsin
Job functions:
Remote (US)
Bachelor's degree
201-500 employees
Job Description
Overview:
The Director-IT Operations Support System (OSS) and Center of Excellence (COE) is responsible for leading the strategy, execution, software development, and continuous improvement of the systems and processes that enable end-to-end network service delivery. This leader serves as the IT steward for the Operational Support Systems (OSS) platforms and data that define, manage, and operate the company’s network, ensuring they are reliable, scalable, and aligned to business priorities. The role requires ownership of the technology capabilities that translate network infrastructure into customer-facing services, with a strong emphasis on automation and operational excellence.
This position gives you direct ownership of the full lifecycle of network service management (OSS), including service qualification, order orchestration, provisioning, activation, and service assurance. The Director ensures the seamless flow from customer order through service delivery and ongoing performance management, partnering closely with cross-functional teams. They own the accountability for enabling accurate network inventory, efficient order processing, and proactive monitoring to drive superior customer experience and business revenue growth.
A key focus of the role is leading strategic automation and modernization initiatives across network operations. The Director leads initiatives to reduce manual effort, improve provisioning speed, and increase scale through technologies such as integrations, application development, and process automation. They are responsible for identifying opportunities to streamline complex workflows, enhance data consistency, and improve operational efficiency while supporting ongoing transformation initiatives across fiber expansion, provisioning platforms, and network technologies.
The ideal candidate will be a seasoned people leader of multiple managers and their teams within the OSS realm, with a span of 80+ associates across operations support departments.
Responsibilities:
Technical Execution: Responsible for the effective software development and SaaS configurations and support of all applications/technologies developed in-house or acquired from external sources. Ensure consistent adherence to technical and application development practices defined for the entire IT organization. Ensure strong management practices are well-established as it relates to system availability, performance, security, and lifecycle management.
Accountable for contributing to the IT Director team and overall IT function. Oversee alignment of IT practices, processes, and solution delivery with business strategy. Ensure consistent application of organizational process, leadership expectations, and IT culture across teams. Responsible for compliance with security and data privacy policies and standards within the scope of the role.
Vendor Management: Ensure effective management of third-party resources, including vendor selection, performance oversight, and adherence to TDS standards, specifications and deliverables.
Demonstration of Business Value: Accountable for aligning technology capabilities and initiatives with business priorities to deliver measurable value. Oversee identification, prioritization, and delivery of solutions that support business outcomes. Ensures visibility and escalation of risks that may compromise in-flight projects and/or threaten the realization of business value and is responsible for providing alternatives for in-flight adjustments.
Qualifications:
Benefits
Who is TDS Telecom?
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
At TDS, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
The Director-IT Operations Support System (OSS) and Center of Excellence (COE) is responsible for leading the strategy, execution, software development, and continuous improvement of the systems and processes that enable end-to-end network service delivery. This leader serves as the IT steward for the Operational Support Systems (OSS) platforms and data that define, manage, and operate the company’s network, ensuring they are reliable, scalable, and aligned to business priorities. The role requires ownership of the technology capabilities that translate network infrastructure into customer-facing services, with a strong emphasis on automation and operational excellence.
This position gives you direct ownership of the full lifecycle of network service management (OSS), including service qualification, order orchestration, provisioning, activation, and service assurance. The Director ensures the seamless flow from customer order through service delivery and ongoing performance management, partnering closely with cross-functional teams. They own the accountability for enabling accurate network inventory, efficient order processing, and proactive monitoring to drive superior customer experience and business revenue growth.
A key focus of the role is leading strategic automation and modernization initiatives across network operations. The Director leads initiatives to reduce manual effort, improve provisioning speed, and increase scale through technologies such as integrations, application development, and process automation. They are responsible for identifying opportunities to streamline complex workflows, enhance data consistency, and improve operational efficiency while supporting ongoing transformation initiatives across fiber expansion, provisioning platforms, and network technologies.
The IT Director also serves as a cross-functional leader, integrating efforts across the organization and customer systems to deliver cohesive, end-to-end solutions. Success in this role requires strong leadership, the ability to operate across organizational boundaries, and a relentless focus on delivering high-quality, reliable services that directly impact customer satisfaction and business performance.
The ideal candidate will be a seasoned people leader of multiple managers and their teams within the OSS realm, with a span of 80+ associates across operations support departments.
Technology Leadership: Accountable for the performance and outcome of multiple managers and their teams, fostering a culture of operational excellence and strategic alignment across operations support departments. Oversee delivery of technology solutions within the assigned portfolio. Maintain alignment with business unit stakeholders and govern the direction and lifecycle of supported technologies. Responsible for executive-level communication, technical strategy oversight, and financial and operational planning and management.
Technical Execution: Responsible for the effective software development and SaaS configurations and support of all applications/technologies developed in-house or acquired from external sources. Ensure consistent adherence to technical and application development practices defined for the entire IT organization. Ensure strong management practices are well-established as it relates to system availability, performance, security, and lifecycle management.
Accountable for contributing to the IT Director team and overall IT function. Oversee alignment of IT practices, processes, and solution delivery with business strategy. Ensure consistent application of organizational process, leadership expectations, and IT culture across teams. Responsible for compliance with security and data privacy policies and standards within the scope of the role.
Vendor Management: Ensure effective management of third-party resources, including vendor selection, performance oversight, and adherence to TDS standards, specifications and deliverables.
Demonstration of Business Value: Accountable for aligning technology capabilities and initiatives with business priorities to deliver measurable value. Oversee identification, prioritization, and delivery of solutions that support business outcomes. Ensures visibility and escalation of risks that may compromise in-flight projects and/or threaten the realization of business value and is responsible for providing alternatives for in-flight adjustments.
Required Qualifications
- Bachelors degree (or higher) -OR- 4+ years professional work experience.
- 8+ years’ experience with increasing levels of responsibility in application development and/or technology management.
- 4+ years’ experience leading projects.
- 5+ years management/supervisory experience.
Other Qualifications
- Industry experience in a communications company, IT products company (e.g software company), or IT consultancy.
- Proven ability to communicate complex technical issues effectively to business leaders. Distill complex information to its most salient points for key decision-makers.
- Proven leadership ability with attracting and retaining top technical talent.
- Proven ability to effectively interact with peers to develop near-term and long-term strategies.
- Proven ability to engender an innovation culture.
- Established career in motivating and energizing talented IT professionals, while assuring a disciplined method of delivering low-defect software.
- Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies.
- Extensive experience in driving SDLC, agile, CI/CD, ML/AI (a significant plus.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Benefits
Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, education assistance, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (6 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).
Click here for more specific information regarding our comprehensive well-being program.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
TDS
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
Madison, Wisconsin
New 10h ago201-500 employees
Job functions:
Remote (US)
Bachelor's degree
Job Description
Overview:
The Director-IT Operations Support System (OSS) and Center of Excellence (COE) is responsible for leading the strategy, execution, software development, and continuous improvement of the systems and processes that enable end-to-end network service delivery. This leader serves as the IT steward for the Operational Support Systems (OSS) platforms and data that define, manage, and operate the company’s network, ensuring they are reliable, scalable, and aligned to business priorities. The role requires ownership of the technology capabilities that translate network infrastructure into customer-facing services, with a strong emphasis on automation and operational excellence.
This position gives you direct ownership of the full lifecycle of network service management (OSS), including service qualification, order orchestration, provisioning, activation, and service assurance. The Director ensures the seamless flow from customer order through service delivery and ongoing performance management, partnering closely with cross-functional teams. They own the accountability for enabling accurate network inventory, efficient order processing, and proactive monitoring to drive superior customer experience and business revenue growth.
A key focus of the role is leading strategic automation and modernization initiatives across network operations. The Director leads initiatives to reduce manual effort, improve provisioning speed, and increase scale through technologies such as integrations, application development, and process automation. They are responsible for identifying opportunities to streamline complex workflows, enhance data consistency, and improve operational efficiency while supporting ongoing transformation initiatives across fiber expansion, provisioning platforms, and network technologies.
The ideal candidate will be a seasoned people leader of multiple managers and their teams within the OSS realm, with a span of 80+ associates across operations support departments.
Responsibilities:
Technical Execution: Responsible for the effective software development and SaaS configurations and support of all applications/technologies developed in-house or acquired from external sources. Ensure consistent adherence to technical and application development practices defined for the entire IT organization. Ensure strong management practices are well-established as it relates to system availability, performance, security, and lifecycle management.
Accountable for contributing to the IT Director team and overall IT function. Oversee alignment of IT practices, processes, and solution delivery with business strategy. Ensure consistent application of organizational process, leadership expectations, and IT culture across teams. Responsible for compliance with security and data privacy policies and standards within the scope of the role.
Vendor Management: Ensure effective management of third-party resources, including vendor selection, performance oversight, and adherence to TDS standards, specifications and deliverables.
Demonstration of Business Value: Accountable for aligning technology capabilities and initiatives with business priorities to deliver measurable value. Oversee identification, prioritization, and delivery of solutions that support business outcomes. Ensures visibility and escalation of risks that may compromise in-flight projects and/or threaten the realization of business value and is responsible for providing alternatives for in-flight adjustments.
Qualifications:
Benefits
Who is TDS Telecom?
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
At TDS, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
The Director-IT Operations Support System (OSS) and Center of Excellence (COE) is responsible for leading the strategy, execution, software development, and continuous improvement of the systems and processes that enable end-to-end network service delivery. This leader serves as the IT steward for the Operational Support Systems (OSS) platforms and data that define, manage, and operate the company’s network, ensuring they are reliable, scalable, and aligned to business priorities. The role requires ownership of the technology capabilities that translate network infrastructure into customer-facing services, with a strong emphasis on automation and operational excellence.
This position gives you direct ownership of the full lifecycle of network service management (OSS), including service qualification, order orchestration, provisioning, activation, and service assurance. The Director ensures the seamless flow from customer order through service delivery and ongoing performance management, partnering closely with cross-functional teams. They own the accountability for enabling accurate network inventory, efficient order processing, and proactive monitoring to drive superior customer experience and business revenue growth.
A key focus of the role is leading strategic automation and modernization initiatives across network operations. The Director leads initiatives to reduce manual effort, improve provisioning speed, and increase scale through technologies such as integrations, application development, and process automation. They are responsible for identifying opportunities to streamline complex workflows, enhance data consistency, and improve operational efficiency while supporting ongoing transformation initiatives across fiber expansion, provisioning platforms, and network technologies.
The IT Director also serves as a cross-functional leader, integrating efforts across the organization and customer systems to deliver cohesive, end-to-end solutions. Success in this role requires strong leadership, the ability to operate across organizational boundaries, and a relentless focus on delivering high-quality, reliable services that directly impact customer satisfaction and business performance.
The ideal candidate will be a seasoned people leader of multiple managers and their teams within the OSS realm, with a span of 80+ associates across operations support departments.
Technology Leadership: Accountable for the performance and outcome of multiple managers and their teams, fostering a culture of operational excellence and strategic alignment across operations support departments. Oversee delivery of technology solutions within the assigned portfolio. Maintain alignment with business unit stakeholders and govern the direction and lifecycle of supported technologies. Responsible for executive-level communication, technical strategy oversight, and financial and operational planning and management.
Technical Execution: Responsible for the effective software development and SaaS configurations and support of all applications/technologies developed in-house or acquired from external sources. Ensure consistent adherence to technical and application development practices defined for the entire IT organization. Ensure strong management practices are well-established as it relates to system availability, performance, security, and lifecycle management.
Accountable for contributing to the IT Director team and overall IT function. Oversee alignment of IT practices, processes, and solution delivery with business strategy. Ensure consistent application of organizational process, leadership expectations, and IT culture across teams. Responsible for compliance with security and data privacy policies and standards within the scope of the role.
Vendor Management: Ensure effective management of third-party resources, including vendor selection, performance oversight, and adherence to TDS standards, specifications and deliverables.
Demonstration of Business Value: Accountable for aligning technology capabilities and initiatives with business priorities to deliver measurable value. Oversee identification, prioritization, and delivery of solutions that support business outcomes. Ensures visibility and escalation of risks that may compromise in-flight projects and/or threaten the realization of business value and is responsible for providing alternatives for in-flight adjustments.
Required Qualifications
- Bachelors degree (or higher) -OR- 4+ years professional work experience.
- 8+ years’ experience with increasing levels of responsibility in application development and/or technology management.
- 4+ years’ experience leading projects.
- 5+ years management/supervisory experience.
Other Qualifications
- Industry experience in a communications company, IT products company (e.g software company), or IT consultancy.
- Proven ability to communicate complex technical issues effectively to business leaders. Distill complex information to its most salient points for key decision-makers.
- Proven leadership ability with attracting and retaining top technical talent.
- Proven ability to effectively interact with peers to develop near-term and long-term strategies.
- Proven ability to engender an innovation culture.
- Established career in motivating and energizing talented IT professionals, while assuring a disciplined method of delivering low-defect software.
- Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies.
- Extensive experience in driving SDLC, agile, CI/CD, ML/AI (a significant plus.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Benefits
Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, education assistance, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (6 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).
Click here for more specific information regarding our comprehensive well-being program.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
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Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote operations center manager jobs.
- 3-5 years of experience managing or supervising an operations or dispatch center
- Proficiency with ITSM or CAD platforms and monitoring dashboards
- Demonstrated ability to lead teams during high-pressure, time-sensitive incidents
- Bachelor's degree in business, emergency management, information systems, or a related field
- Experience developing or enforcing standard operating procedures and shift protocols
- Relevant certifications such as ITIL, APCO, or emergency management credentials preferred
Tips for Your Remote Operations Center Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote operations center manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings at distributed companies often close fast, so checking regularly gives you a real edge.
Show async leadership in your resume
Remote operations center managers run shifts and escalations without being in the same room as their teams. Highlight experience leading distributed or on-call teams, writing runbooks, and resolving incidents through documented channels rather than in-person direction.
Get certified in ITIL or a monitoring platform
Remote employers in this role screen for ITIL Foundation, CompTIA Network+, or platform-specific certifications like those for ServiceNow or Splunk. Holding at least one signals you can manage operations workflows without needing on-site onboarding to get up to speed.
Prepare for remote-specific interview scenarios
Expect behavioral questions about managing an escalation with a remote team, communicating a critical incident across time zones, or maintaining documentation standards without in-person audits. Walk through a real example for each, naming the tools and communication channels you used.
Remote Operations Center Manager Jobs: Frequently Asked Questions
How do I get a remote operations center manager job?
Target companies with distributed teams and 24/7 operations functions, such as managed service providers, logistics platforms, and cloud infrastructure firms, since those employers are most likely to hire operations center managers remotely. Remote hiring managers screen hard for self-direction, clear async written communication, and experience running escalation and incident workflows without in-person oversight. Candidates who can show documented SOPs they built, remote team leadership, and proficiency in ITSM or ticketing platforms move to the top of shortlists.
Which companies hire remote operations center managers?
Employers currently hiring remote operations center managers include Ensono, TP, and Warner Bros. Discovery, per current remote listings on Migrate Mate as of November 2026. Remote operations center manager roles are most common at remote-first managed service providers, enterprise technology firms, utilities with distributed monitoring teams, and logistics companies running always-on operations.
Can you get a remote operations center manager job with no experience?
Yes, but remote entry-level operations center manager roles are harder to land because employers expect you to work independently from day one with minimal in-person coaching. Your best path is through companies that promote from within their remote NOC or SOC analyst teams. Demonstrating async communication skills, incident response knowledge, and familiarity with monitoring tools like Splunk or ServiceNow can substitute for direct management experience when applying remotely.
Do you need a degree for remote operations center manager jobs?
Not always. Remote employers in this role weigh demonstrated operations leadership, certifications like ITIL or CompTIA Network+, and a history of managing distributed or on-call teams more heavily than a specific degree. A track of measurable outcomes, such as improved mean time to resolution or successful shift transitions across time zones, often carries more weight with remote hiring managers than a formal credential alone.
Which industries hire the most remote operations center managers?
Remote operations center manager roles concentrate in Healthcare & Medical Services, based on current remote listings on Migrate Mate as of November 2026. These sectors hire remotely because their operations run around the clock across multiple locations and time zones, making distributed management both practical and necessary.
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