Fixed Operations Director Jobs
Fixed Operations Director jobs are open across automotive dealerships, fleet management, and equipment service organizations, covering specializations in service department leadership, parts operations, and warranty administration, at levels from service manager to multi-rooftop director. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 40+ Fixed Operations Director jobs
At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.
We're looking for a Regional Manager, U.S. Fixed Operations to join our team in Kyle, Texas! You’ll provide leadership, coaching, and operational support across our U.S. dealerships, helping our Service and Parts teams deliver strong financial performance, operational consistency, and an exceptional customer experience.
Working closely with General Managers and dealership Service, Parts, and Fixed Operations leaders, you’ll help establish clear expectations, identify opportunities, and drive accountability across the region. You’ll also oversee the performance of our Service Business Development Center (BDC) and directly lead the BDC Manager.
How you will make an impact:
- Leading and supporting regional Fixed Operations performance, working alongside General Managers, Service Managers, Parts Managers, and Fixed Operations Managers to strengthen dealership results
- Reviewing dealership performance regularly, identifying risks and opportunities, establishing corrective actions, and following through on ownership and timelines
- Optimizing Parts operations, including inventory levels and turns, pricing, special orders, lost sales, core returns, reconciliations, wholesale and counter sales, and aged receivables
- Strengthening Service operations, including staffing, productivity, repair-order management, customer follow-up, appointment scheduling, warranty administration, and customer satisfaction
- Leading the Service BDC, reviewing appointment activity, show rates, outbound campaigns, call quality, customer follow-up, and service-level performance across the U.S. dealerships
- Managing and developing the BDC Manager, providing clear expectations, regular coaching, performance feedback, development planning, and accountability
- Validating BDC payroll and incentive submissions, ensuring hours, salaries, commissions, bonuses, approvals, calculations, and supporting documentation are accurate and aligned with company requirements
- Coaching and developing dealership teams, supporting training for Service Advisors, Technicians, Parts employees, and other Fixed Operations team members
- Communicating and escalating operational concerns, including significant financial, payroll, compliance, customer, employee, and safety matters
What drives your success:
- You have progressive leadership experience within automotive Fixed Operations, Service, Parts, or dealership operations
- You have a strong understanding of Service and Parts financial performance, including gross profit, expenses, pricing, productivity, inventory, and operating KPIs
- You have experience coaching and developing dealership leaders and frontline teams
- You have experience using dealership systems, reporting tools, and performance data to identify opportunities and drive results
- You have a strong understanding of warranty administration, repair-order management, inventory controls, and customer-retention practices
- You are comfortable analyzing financial and operational results and turning the numbers into clear actions
- You are a collaborative leader who can influence and support dealership teams while maintaining accountability
- You are highly organized, proactive, and comfortable managing priorities across multiple dealership locations
- You are comfortable travelling throughout the U.S. region as required
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.
We're looking for a Regional Manager, U.S. Fixed Operations to join our team in Kyle, Texas! You’ll provide leadership, coaching, and operational support across our U.S. dealerships, helping our Service and Parts teams deliver strong financial performance, operational consistency, and an exceptional customer experience.
Working closely with General Managers and dealership Service, Parts, and Fixed Operations leaders, you’ll help establish clear expectations, identify opportunities, and drive accountability across the region. You’ll also oversee the performance of our Service Business Development Center (BDC) and directly lead the BDC Manager.
How you will make an impact:
- Leading and supporting regional Fixed Operations performance, working alongside General Managers, Service Managers, Parts Managers, and Fixed Operations Managers to strengthen dealership results
- Reviewing dealership performance regularly, identifying risks and opportunities, establishing corrective actions, and following through on ownership and timelines
- Optimizing Parts operations, including inventory levels and turns, pricing, special orders, lost sales, core returns, reconciliations, wholesale and counter sales, and aged receivables
- Strengthening Service operations, including staffing, productivity, repair-order management, customer follow-up, appointment scheduling, warranty administration, and customer satisfaction
- Leading the Service BDC, reviewing appointment activity, show rates, outbound campaigns, call quality, customer follow-up, and service-level performance across the U.S. dealerships
- Managing and developing the BDC Manager, providing clear expectations, regular coaching, performance feedback, development planning, and accountability
- Validating BDC payroll and incentive submissions, ensuring hours, salaries, commissions, bonuses, approvals, calculations, and supporting documentation are accurate and aligned with company requirements
- Coaching and developing dealership teams, supporting training for Service Advisors, Technicians, Parts employees, and other Fixed Operations team members
- Communicating and escalating operational concerns, including significant financial, payroll, compliance, customer, employee, and safety matters
What drives your success:
- You have progressive leadership experience within automotive Fixed Operations, Service, Parts, or dealership operations
- You have a strong understanding of Service and Parts financial performance, including gross profit, expenses, pricing, productivity, inventory, and operating KPIs
- You have experience coaching and developing dealership leaders and frontline teams
- You have experience using dealership systems, reporting tools, and performance data to identify opportunities and drive results
- You have a strong understanding of warranty administration, repair-order management, inventory controls, and customer-retention practices
- You are comfortable analyzing financial and operational results and turning the numbers into clear actions
- You are a collaborative leader who can influence and support dealership teams while maintaining accountability
- You are highly organized, proactive, and comfortable managing priorities across multiple dealership locations
- You are comfortable travelling throughout the U.S. region as required
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
See All 40 Fixed Operations Director Jobs
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Find JobsFixed Operations Director Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in fixed operations director jobs.
- 5+ years of fixed operations or service department management experience at a dealership or fleet operation
- Demonstrated ability to improve service absorption rate and customer pay labor gross profit
- Experience managing service advisors, technicians, and parts department staff
- Proficiency with dealer management systems such as CDK, Reynolds and Reynolds, or comparable platforms
- ASE certification or willingness to obtain relevant ASE credentials
- Bachelor's degree in business, automotive management, or related field, or equivalent dealership management experience
Tips for Your Fixed Operations Director Job Search
Quantify department performance on your resume
Fixed operations directors are hired on results, so your resume needs CSI scores, service absorption rates, and technician productivity numbers front and center. Hiring managers compare these figures across candidates, so vague claims about 'improving performance' won't cut it.
Get ASE Service Consultant certification listed
Many dealer groups and fleet operators list ASE certifications as preferred or required. If you hold them, put them in a dedicated credentials section near the top of your resume, not buried in a job description halfway down the page.
Apply early to roles that fit
Migrate Mate lists fixed operations director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by rooftop count and group size
A single-point dealership and a 20-store dealer group have very different scope expectations for this role. When targeting openings, look for language like 'multi-point,' 'group-level,' or 'single store' to match the job to your actual scale of experience.
Prepare a fixed ops P&L walkthrough for interviews
Interviewers at the GM or dealer principal level will ask you to walk through how you've managed the fixed ops department's contribution to overall dealership profitability. Practice explaining service absorption and gross profit per repair order in plain language before your first round.
Negotiate comp structure before accepting any offer
Fixed operations director compensation often mixes base pay with bonuses tied to customer pay labor hours or absorption rate targets. Understand which metrics trigger your bonus and how they're measured before you sign, since the structure varies widely across dealer groups.
Fixed Operations Director Jobs: Frequently Asked Questions
Which companies are hiring the most fixed operations directors?
The companies hiring the most fixed operations directors right now include Amazon, Camping World, and PGIM, with the largest share of openings in Texas, Georgia, and New Jersey, based on current listings on Migrate Mate as of November 2026. Dealer groups operating multiple franchises and large fleet management companies tend to post the highest volume of these roles consistently.
How many fixed operations director jobs are remote?
About 29% of fixed operations director openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of overseeing service bays, parts inventory, and technician staffing. The sub-areas most likely to offer any remote flexibility are regional oversight roles where a director manages multiple locations and splits time between sites rather than working from a single dealership floor.
How do you become a fixed operations director?
Most fixed operations directors start as service advisors or service managers, build a record of improving department efficiency and customer satisfaction scores, then step into multi-department oversight. Getting familiar with parts operations alongside service, earning ASE credentials, and demonstrating you can read and manage a fixed ops profit-and-loss statement are the steps that separate candidates who get promoted from those who plateau at the manager level.
Can I get hired as a fixed operations director without direct experience in the role?
Candidates coming from a service manager or parts manager background can compete for fixed operations director roles by showing they've already owned department-level financial outcomes, not just day-to-day operations. Smaller single-point dealers and independent dealer groups are more open to promoting from an adjacent role than large publicly traded groups, which typically require proven director-level experience before hiring.
What does the fixed operations director interview process look like?
Most employer interview processes for this role include an initial screening call with HR or a talent coordinator, a working interview or on-site walkthrough of the service and parts departments with the general manager, and a final conversation with the dealer principal or regional vice president. Candidates are frequently asked to review actual department performance data and explain how they would address specific gaps in absorption rate, technician efficiency, or customer satisfaction scores.
Where can I find and apply to fixed operations director jobs?
You can find and apply to fixed operations director jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and target market, and apply directly to each listing that fits your background and goals.
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