TN Visa Customer Solutions Specialist Jobs
Customer Solutions Specialist roles qualify for TN visa sponsorship under USMCA's Management Consultant category when the position requires a bachelor's degree and involves client-facing analysis or problem-solving. Canadian citizens can apply at the port of entry with no lottery. Mexican citizens need consular processing.
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Are you inspired by invention? Is problem solving through partnership and teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply premier advances in robotics and software to solve real-world problems that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and guidance that you need to invent with us in ways that are rewarding, fulfilling and fun.
The Solutions Design Team is searching for an innovative and solutions oriented engineer to help design our next generation Amazon Fulfillment Centers (FCs). A successful candidate will have a passion for creating high-performance physical systems, a strong technical problem solving ability, excellent project management skills, the ability to effectively communicate with and influence stakeholders at all levels and an internal motivation to deliver results in a fast-paced and often ambiguous environment. Amazon Robotics culture encourages innovation and expects engineers and managers alike to take a high level of ownership in solving complex problems.
Key job responsibilities
The Solutions Design Team not only owns analyzing and optimizing existing Robotic FC performance, but combining those learnings with the latest technologies to design new state of the art robotic material handling systems. The day to day remit includes:
- Evaluate and create physical processing and material handling solutions using premier technology, robotics and data analytics to meet the product flow requirements based on Amazon design principles.
- Identify and examine key operational and financial metrics as part of program and feature selection in order to drive smart choices.
- Coordinate and partner with systems and operations engineering teams to develop product features and optimize the performance of the FCs.
- Manage and assist with multiple projects and tasks simultaneously and effectively influence, negotiate, and connect and communicate with internal and external business partners, contractors and vendors.
- Develop models as required to solve complex problems.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
-
Medical, Dental, and Vision Coverage
-
Maternity and Parental Leave Options
-
Paid Time Off (PTO)
-
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
The SSD Solutions team is within the Robotic Storage Technology organization within Amazon Robotics. Our focus is to design storage systems that fulfill the needs of our Sub-Same-Day business, specifically a combined fulfillment and last-mile building, storing 100K unique ASINs and delivering packages within 5 hours from when the customer ordered it. We own our designs from concept to sustaining. We model the use of new robotic technologies for future design concepts, and support ongoing performance enhancements in our existing network. We currently support 76 live SSD sites in the US, and are launching a new type of automated storage and retrieval system in an alpha site by May of this year. We are a team of 7 members currently, but with new projects on the horizon both from internal initiatives and customer needs, we expect our team to double in size to keep up with the tasks at hand.
BASIC QUALIFICATIONS
- Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent
- Bachelor’s degree in engineering, operations, or a related field
- 2+ yrs of experience as an industrial engineer, process engineer, systems engineer, manufacturing engineer, project manager or related occupation.
PREFERRED QUALIFICATIONS
- Experience with process design based on Lean Principles
- Master’s degree in engineering, operations, or a related field together with at least 1 year of progressive experience.
- Experience working with the designs of complex automated material handling equipment and systems including robotics and high-speed manufacturing.
- Demonstrated use of analytical skills to solve complex engineering problems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, MA, North Reading - 78,400.00 - 137,100.00 USD annually
DESCRIPTION
Are you inspired by invention? Is problem solving through partnership and teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply premier advances in robotics and software to solve real-world problems that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and guidance that you need to invent with us in ways that are rewarding, fulfilling and fun.
The Solutions Design Team is searching for an innovative and solutions oriented engineer to help design our next generation Amazon Fulfillment Centers (FCs). A successful candidate will have a passion for creating high-performance physical systems, a strong technical problem solving ability, excellent project management skills, the ability to effectively communicate with and influence stakeholders at all levels and an internal motivation to deliver results in a fast-paced and often ambiguous environment. Amazon Robotics culture encourages innovation and expects engineers and managers alike to take a high level of ownership in solving complex problems.
Key job responsibilities
The Solutions Design Team not only owns analyzing and optimizing existing Robotic FC performance, but combining those learnings with the latest technologies to design new state of the art robotic material handling systems. The day to day remit includes:
- Evaluate and create physical processing and material handling solutions using premier technology, robotics and data analytics to meet the product flow requirements based on Amazon design principles.
- Identify and examine key operational and financial metrics as part of program and feature selection in order to drive smart choices.
- Coordinate and partner with systems and operations engineering teams to develop product features and optimize the performance of the FCs.
- Manage and assist with multiple projects and tasks simultaneously and effectively influence, negotiate, and connect and communicate with internal and external business partners, contractors and vendors.
- Develop models as required to solve complex problems.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
-
Medical, Dental, and Vision Coverage
-
Maternity and Parental Leave Options
-
Paid Time Off (PTO)
-
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
The SSD Solutions team is within the Robotic Storage Technology organization within Amazon Robotics. Our focus is to design storage systems that fulfill the needs of our Sub-Same-Day business, specifically a combined fulfillment and last-mile building, storing 100K unique ASINs and delivering packages within 5 hours from when the customer ordered it. We own our designs from concept to sustaining. We model the use of new robotic technologies for future design concepts, and support ongoing performance enhancements in our existing network. We currently support 76 live SSD sites in the US, and are launching a new type of automated storage and retrieval system in an alpha site by May of this year. We are a team of 7 members currently, but with new projects on the horizon both from internal initiatives and customer needs, we expect our team to double in size to keep up with the tasks at hand.
BASIC QUALIFICATIONS
- Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent
- Bachelor’s degree in engineering, operations, or a related field
- 2+ yrs of experience as an industrial engineer, process engineer, systems engineer, manufacturing engineer, project manager or related occupation.
PREFERRED QUALIFICATIONS
- Experience with process design based on Lean Principles
- Master’s degree in engineering, operations, or a related field together with at least 1 year of progressive experience.
- Experience working with the designs of complex automated material handling equipment and systems including robotics and high-speed manufacturing.
- Demonstrated use of analytical skills to solve complex engineering problems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, MA, North Reading - 78,400.00 - 137,100.00 USD annually
See all 273+ TN Visa Customer Solutions Specialist Jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Solutions Specialist
Align your credentials to TN categories
Customer Solutions Specialists are most commonly approved under the Management Consultant or Computer Systems Analyst TN visa category. Pull the job description and map your degree field directly to whichever category your offer letter supports before applying.
Request a degree-specific offer letter
Your employer's offer letter must state your role, duties, and the specific TN category being used. A generic title like 'Customer Solutions Specialist' without connecting language to a qualifying USMCA occupation category is one of the most common CBP refusal triggers.
Target employers experienced with visa sponsorship
Prioritize companies with recent visa filings across H-1B visa, E-3 visa, or green card sponsorship. These employers have demonstrated experience with work visa processes and are more likely to understand TN requirements. Companies already sponsoring professionals for other visa categories typically move faster through TN support letters and border/consulate procedures.
Use Migrate Mate to filter verified sponsoring employers
Search Migrate Mate to find Customer Solutions Specialist roles from employers with recent visa filings and sponsorship experience. Filtering for TN-eligible roles upfront cuts application time and connects you with hiring managers already familiar with supporting work visa candidates.
Prepare Canadian citizens for port-of-entry review
As a Canadian, you can apply for TN status directly at a land border or airport without a visa stamp. Bring your offer letter, degree transcripts, and professional credentials. CBP officers adjudicate TN petitions on the spot, so documentation gaps cause immediate denials.
Book a consular appointment early if you are Mexican
Mexican citizens must apply at a U.S. consulate and receive a TN visa stamp before entering. Appointment wait times at consulates in Mexico City and Monterrey vary by season, so start the scheduling process as soon as you have a signed offer letter.
Customer Solutions Specialist TN Visa: Frequently Asked Questions
Does a Customer Solutions Specialist role qualify for a TN visa?
It depends on how the role is defined in your offer letter. Customer Solutions Specialists most often qualify under the Management Consultant or Computer Systems Analyst TN category. The position must require a bachelor's degree and involve specialized advisory or technical duties. Roles framed around general customer service without a degree requirement typically do not qualify.
How does TN compare to H-1B for Customer Solutions Specialist positions?
TN has no annual lottery, no cap for Canadian citizens, and can be obtained at a port of entry in a single day for Canadians. H-1B requires a lottery registration each spring with roughly a 25 percent selection rate and a six-month wait after selection. For Canadian and Mexican professionals, TN is a faster and more predictable path for qualifying Customer Solutions Specialist roles.
What documents does my employer need to provide for TN sponsorship?
Your employer must provide a detailed offer letter on company letterhead that states your job title, duties, the TN category being claimed, your salary, and the intended period of employment. For Management Consultant positions, the letter should explicitly connect your day-to-day responsibilities to consulting activities rather than operational or support functions. No I-129 petition is required for Canadian citizens applying at the border.
Where can I find Customer Solutions Specialist jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for this search. You can filter for Customer Solutions Specialist roles from employers with recent visa filings, which removes the guesswork of cold-applying to companies unfamiliar with the USMCA process. Starting your search on a platform designed around TN-eligible roles reduces rejection from employers experienced with work visa sponsorship.
Can I switch employers while on TN status as a Customer Solutions Specialist?
Yes, but you must obtain new TN authorization before starting work with the new employer. Canadian citizens can apply at a port of entry with the new employer's offer letter. Mexican citizens need a new TN visa stamp from a U.S. consulate. You cannot transfer TN status the way an H-1B holder can under portability rules, so timing your transition carefully with your start date matters.