TN Visa Technical Support Manager Jobs
Technical Support Manager roles qualify for TN visa sponsorship under the USMCA's Computer Systems Analyst category when the position centers on analyzing, planning, and directing technical support operations. Canadian citizens can secure TN status at the border or a U.S. consulate without a lottery. Mexican citizens require a consular interview and are subject to TN allocation limits.
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Get Access To All JobsWhat makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Customer Success Organization (CSO)
Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our Customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success Organization team is a cornerstone to ensure we understand customer needs and outcomes that result in highly successful and loyal customers.
The Technical Support Manager Role
We are looking for an experienced Technical Support Manager to oversee and lead the global shift operations within our technical support organization. This position will play a critical role in shaping and driving a world-class 24x7 support strategy. The ideal candidate will have extensive leadership experience, a strategic mindset, and a deep understanding of technical support for enterprise solutions. You will ensure exceptional service delivery to our global customers and work cross-functionally to align support processes with business goals.
What makes this role interesting?
- Takes the lead on technical issues and works with the customer to set them up for success, ensuring that the product is used as intended.
- Identifies where the customer stands in their journey towards success, solving roadblockers and understanding their struggles/pain points/challenges proposing a mitigation plan.
- Lead the analysis, architecture, design, and development of large-scale data management and business intelligence solutions.
- Document and present complex architectures to customer technical teams.
- Work closely with all Qlik internal teams to ensure successful customer deployments.
- Full Hands-on work analyzing customer reported issues.
Here’s how you’ll be making an impact:
- Strategic Leadership: Define and implement highly available, responsive, and scalable technical support services.
- Operational Excellence: Oversee 24X7 operations, ensuring staffing, shift planning, and resource allocation meet customer demand and service level agreements (SLAs) and Incident management for SaaS based organizations.
- Customer Satisfaction: Drive efforts to improve customer experience, focusing on response times, resolution times, and customer satisfaction metrics. Ensure the highest levels of service for escalated issues.
- Collaboration with Cross-Functional Teams: Partner with engineering, product, and customer success teams to address complex technical issues and improve overall product quality. Influence cross-functional decision-making to enhance the customer experience.
- Metrics & Reporting: Define, track, and analyze key performance indicators (KPIs) to monitor and report on support performance. Identify trends and opportunities for improvement.
- Continuous Improvement: Lead initiatives to optimize support processes, reduce resolution times, and improve knowledge sharing across global teams. Focus on efficiency, automation, Knowledge articles creation and the use of tools to streamline operations.
- Risk Management: Identify and mitigate risks within the support function, proactively addressing potential issues before they impact customer operations.
- Stakeholder Engagement: Work closely with senior leadership, including C-level executives, to provide insights into support operations, present strategies, and advocate for necessary resources to achieve organizational goals.
We’re looking for a teammate with:
- 8-10 years of experience in technical support with SaaS product organization, with at least 2 years in a manager’s/Team lead role.
- Digital and AI Agentic experience in handling the large customer ticket volume.
- Proven track record of leading large, global technical support teams in a 24x7 enterprise environment Including weekend support.
- Strong knowledge of Analytical/ETL tools, Databases (SAP, SQL databases, ServiceNow/Salesforce) and experience supporting complex, cloud-based enterprise solutions.
- Strategic Leadership: Demonstrated ability to define and execute strategies that align support functions with broader business objectives.
- Customer-Centric Approach: Proven experience in driving customer success and satisfaction through effective technical support processes.
- Collaboration & Influence: Strong cross-functional collaboration skills, with the ability to influence and drive change in a matrixed environment.
- Analytical & Problem-Solving: Ability to analyze data and metrics to make informed decisions and implement improvements.
- Communication: Exceptional communication skills, both written and verbal, with the ability to present to and influence executive leadership.
- Adaptability: Willingness to work night shifts and adapt to the demands of a 24x7 global support function.
- Education: Bachelor’s degree in computer science, Information Technology, or a related field. A master’s degree is a plus.
The location for this role is:
USA – Remote - UT/CO/AZ
Remote: #LI-Remote
What else do we offer?
- Named in Newsweek’s ‘Americas Greatest Workplaces 2025’.
- Genuine career progression pathways and mentoring programs.
- Culture of innovation, technology, collaboration, and openness.
- Flexible, diverse, and international work environment.
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.
Salary and Benefits:
The anticipated base salary range for this role is $125,000 USD MIN – $145,000 MAX per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.
This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&D, short and long-term disability coverage, paid time off, paid parental/maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.
Application Window:
The application window is 60 days, but applicants are encouraged to apply as soon as possible. The posting will be removed before the application window closes if the position is filled.
For positions in Massachusetts:
It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.
Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik's recruitment team uses AI-enabled tools to help assess and evaluate candidates' qualifications. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral.
What makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Customer Success Organization (CSO)
Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. Understanding our Customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success Organization team is a cornerstone to ensure we understand customer needs and outcomes that result in highly successful and loyal customers.
The Technical Support Manager Role
We are looking for an experienced Technical Support Manager to oversee and lead the global shift operations within our technical support organization. This position will play a critical role in shaping and driving a world-class 24x7 support strategy. The ideal candidate will have extensive leadership experience, a strategic mindset, and a deep understanding of technical support for enterprise solutions. You will ensure exceptional service delivery to our global customers and work cross-functionally to align support processes with business goals.
What makes this role interesting?
- Takes the lead on technical issues and works with the customer to set them up for success, ensuring that the product is used as intended.
- Identifies where the customer stands in their journey towards success, solving roadblockers and understanding their struggles/pain points/challenges proposing a mitigation plan.
- Lead the analysis, architecture, design, and development of large-scale data management and business intelligence solutions.
- Document and present complex architectures to customer technical teams.
- Work closely with all Qlik internal teams to ensure successful customer deployments.
- Full Hands-on work analyzing customer reported issues.
Here’s how you’ll be making an impact:
- Strategic Leadership: Define and implement highly available, responsive, and scalable technical support services.
- Operational Excellence: Oversee 24X7 operations, ensuring staffing, shift planning, and resource allocation meet customer demand and service level agreements (SLAs) and Incident management for SaaS based organizations.
- Customer Satisfaction: Drive efforts to improve customer experience, focusing on response times, resolution times, and customer satisfaction metrics. Ensure the highest levels of service for escalated issues.
- Collaboration with Cross-Functional Teams: Partner with engineering, product, and customer success teams to address complex technical issues and improve overall product quality. Influence cross-functional decision-making to enhance the customer experience.
- Metrics & Reporting: Define, track, and analyze key performance indicators (KPIs) to monitor and report on support performance. Identify trends and opportunities for improvement.
- Continuous Improvement: Lead initiatives to optimize support processes, reduce resolution times, and improve knowledge sharing across global teams. Focus on efficiency, automation, Knowledge articles creation and the use of tools to streamline operations.
- Risk Management: Identify and mitigate risks within the support function, proactively addressing potential issues before they impact customer operations.
- Stakeholder Engagement: Work closely with senior leadership, including C-level executives, to provide insights into support operations, present strategies, and advocate for necessary resources to achieve organizational goals.
We’re looking for a teammate with:
- 8-10 years of experience in technical support with SaaS product organization, with at least 2 years in a manager’s/Team lead role.
- Digital and AI Agentic experience in handling the large customer ticket volume.
- Proven track record of leading large, global technical support teams in a 24x7 enterprise environment Including weekend support.
- Strong knowledge of Analytical/ETL tools, Databases (SAP, SQL databases, ServiceNow/Salesforce) and experience supporting complex, cloud-based enterprise solutions.
- Strategic Leadership: Demonstrated ability to define and execute strategies that align support functions with broader business objectives.
- Customer-Centric Approach: Proven experience in driving customer success and satisfaction through effective technical support processes.
- Collaboration & Influence: Strong cross-functional collaboration skills, with the ability to influence and drive change in a matrixed environment.
- Analytical & Problem-Solving: Ability to analyze data and metrics to make informed decisions and implement improvements.
- Communication: Exceptional communication skills, both written and verbal, with the ability to present to and influence executive leadership.
- Adaptability: Willingness to work night shifts and adapt to the demands of a 24x7 global support function.
- Education: Bachelor’s degree in computer science, Information Technology, or a related field. A master’s degree is a plus.
The location for this role is:
USA – Remote - UT/CO/AZ
Remote: #LI-Remote
What else do we offer?
- Named in Newsweek’s ‘Americas Greatest Workplaces 2025’.
- Genuine career progression pathways and mentoring programs.
- Culture of innovation, technology, collaboration, and openness.
- Flexible, diverse, and international work environment.
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.
Salary and Benefits:
The anticipated base salary range for this role is $125,000 USD MIN – $145,000 MAX per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.
This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&D, short and long-term disability coverage, paid time off, paid parental/maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.
Application Window:
The application window is 60 days, but applicants are encouraged to apply as soon as possible. The posting will be removed before the application window closes if the position is filled.
For positions in Massachusetts:
It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.
Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik's recruitment team uses AI-enabled tools to help assess and evaluate candidates' qualifications. Any hiring decision will involve a human review, and you will not be subject to decisions based solely on automated means.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral.
See all 306+ Technical Support Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Manager roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Technical Support Manager
Align your credentials to CSA classification
TN classification for this role falls under Computer Systems Analyst, not a generic management category. Your degree and job description must reflect systems analysis, not pure people management. A mismatch here triggers denial at the port of entry.
Request an offer letter naming TN explicitly
Your employer's support letter must state the TN visa category, your specific duties, and the employment period. Vague letters referencing only your job title give CBP officers grounds to question classification and delay entry.
Target companies with recent visa sponsorship experience
Employers with recent visa filings for similar technical roles already understand the sponsorship process. Search Migrate Mate to find companies experienced with visa sponsorship—this shows they have the infrastructure and expertise to support work visa candidates. For TN sponsorship, these employers are more likely equipped to prepare the required support letter and navigate the port-of-entry or consulate presentation process smoothly. Approaching employers with established visa sponsorship experience increases your chances of success.
Search for TN-ready roles using Migrate Mate
Migrate Mate filters Technical Support Manager roles by TN visa sponsorship history, so you spend time on employers already equipped to file. Use it to identify opportunities before submitting applications to companies unfamiliar with TN requirements.
Prepare your Canadian or Mexican credential documentation carefully
CBP requires proof your degree is in computer science, engineering, or a directly related field. If your credential is in a tangential discipline, obtain a credential evaluation report from a NACES-recognized evaluator before your port-of-entry appointment.
Distinguish your Mexican TN timeline from Canadian processing
Canadian citizens can present their TN application directly at a U.S. port of entry and typically receive a decision the same day. Mexican citizens must apply through a U.S. consulate and schedule an interview, adding weeks to the process.
Technical Support Manager jobs are hiring across the US. Find yours.
Find Technical Support Manager JobsTechnical Support Manager TN Visa: Frequently Asked Questions
Does a Technical Support Manager role actually qualify for TN visa status?
Yes, if the role centers on analyzing, planning, and overseeing technical support systems rather than purely administrative supervision. CBP classifies these positions under the Computer Systems Analyst category. Your employer's support letter must describe duties that align with systems analysis. If the role is framed only as people management with no systems component, CBP may deny TN classification.
How does TN visa sponsorship compare to H-1B for Technical Support Manager positions?
TN sponsorship is faster and more predictable for this role. H-1B requires entering a lottery with roughly a 25% selection rate and waiting until October 1 to begin work. TN has no lottery, no cap for Canadians, and Canadian citizens can be approved at the border on the same day. Mexican citizens still need a consular interview, but there is no random selection process eliminating your candidacy before review.
What documents does my employer need to provide for my TN application?
Your employer must supply a detailed support letter on company letterhead stating your job title, the TN category you are entering under, a description of duties demonstrating systems analysis work, your intended start date, and the employment period. The letter must also confirm you are being hired in a professional capacity. Ambiguous or generic letters are a leading cause of TN delays and denials at the port of entry.
Where can I find Technical Support Manager jobs that already offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking U.S. roles with TN sponsorship. It surfaces Technical Support Manager positions from employers who have demonstrated sponsorship history, so you avoid spending time on companies that will decline the process after an offer. Searching through a TN-specific platform reduces the back-and-forth with employers unfamiliar with USMCA visa categories.
Can I switch employers after starting work on a TN visa as a Technical Support Manager?
Yes, but TN status is employer-specific and tied to the original approval. When you accept a new offer, your new employer must file a fresh TN application before you begin work. Canadians can present the new application at the border, while Mexican citizens must return to a consulate. There is no grace period for TN holders who leave their sponsoring employer, so the new filing must be in place before your last day.
See which Technical Support Manager employers are hiring and sponsoring visas right now.
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