Utilities Specialist Jobs
Utilities Specialist jobs are open from entry-level to senior across municipal governments, investor-owned utilities, and energy companies, with specializations in billing operations, infrastructure maintenance, and customer service. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 29+ Utilities Specialist jobs
Salary: $25.67 - $40.10 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Under the general direction of the Meter Services Supervisor, responsible for ensuring accurate monthly billing of approximately 325,000 meter readings for residential, commercial, and industrial water and sewer services countywide. Responsible for analyzing uploaded meter readings, processing daily meter reading exceptions for consumption calculations based on historical consumption patterns, unauthorized usage, tampering, field service order discrepancies, mobile missed readings, and high/low/negative/zero usage anomalies. Will require that each account has a reading acquired to ensure monthly charges are generated by use of issuing work orders to the field or estimating usage to provide continuity in reoccurrence of monthly billing. Produces meter reading data reports from uploaded files to review and interpret inconsistencies in usage patterns, declining meter performance, and non-operating metering equipment. Strictly adheres to the meter reading and billing schedules to provide quality assurance and timely entry corrections to meet days of service billing period.
Salary:
The salary for this position is $28.87-$32.07, Commensurate with Experience
Work Schedule: Monday - Friday 7:30AM - 4:30PM
Major Duties and Responsibilities:
- Performs meter reading file uploads to the billing system for previous days' reading collections.
- Performs next day’s download of meter reading files to mobile collectors.
- Reviews and evaluates each meter reading exception and applies appropriate action to resolve these exceptions from both the meter reading upload files and incoming field service orders.
- Performs thorough review and analysis of large commercial and industrial water services that include multiple meters, private deduction meters, fire line, and irrigation services.
- Performs analysis on zero consumption by seasonal variances, conformance of metering equipment, inactive accounts, residency vacancies, whereby the read instructions are reflective of the service address features to wells, occupancy, stop meters, meter location, damaged equipment, etc.
- Generates field service orders to field technicians to investigate water meter usage, metering equipment performance, metering information accuracy (serial numbers), pictures of equipment, and operational compliance.
- Runs and acts on various reports regarding meter reading exceptions, service order completion codes, high consumption, account activation/deactivation, and out-of-cycle billing.
- Completes pre-bill consumption adjustments and refers all monetary post-billing adjustments to appropriate departments.
- Performs daily import of completed service order work to validate incoming investigations of meter readings, metering equipment information/performance, and any exceptions from those orders.
- Identifies and reports any field staffing errors, mistakes, or other discrepancies to team supervisors on a routine basis. Provide root cause analysis.
- Works closely with the Utility Management Services team for system performance, software update testing and feedback, and recommendations on system process improvements.
- Adheres to established processes in all job tasks, monitoring and resolution requirements.
- Acts in a pre-emptive manner in all aspects of work and provides continuous improvement feedback.
- Performs other duties as required by the section supervisor.
- undefined
Minimum Qualifications:
High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College degree and 1 year(s) of relevant experience.
Knowledge, Skills, and Abilities:
- Knowledge of Microsoft Office Suite, GIS, and mapping systems, utility Customer Information Systems, Meter Reading Systems, and Mobile Field Work Order Systems.
- Knowledge of utility billing cycles and meter reading routes.
- Knowledge of the Charlotte City code and other policy documents as those documents relate to customer service, field operations, and engineering functions.
- Skill in professional communication, including emails, in-person interactions, phone calls, and general interactions.
- Skill in organization and time management.
- Skill in operating computers, software, and technology.
- Skill in analysis and problem-solving.
- Skill in mathematics and statistics.
- Skill in providing exceptional customer service
- Ability to maintain effective working relationships.
- Ability to follow directives and instructions.
- Ability to work independently and collaboratively.
- Ability to work in a fast-paced environment. Required to have a flexible work schedule and availability to work overtime, weekends, and holidays.
Physical Demands:
The work is sedentary and requires exerting up to 10 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, crouching, feeling, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity in data/color/equipment/ inspections, and walking.
Work environment:
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
The City of Charlotte is a drug and alcohol-free workplace.
Salary: $25.67 - $40.10 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Under the general direction of the Meter Services Supervisor, responsible for ensuring accurate monthly billing of approximately 325,000 meter readings for residential, commercial, and industrial water and sewer services countywide. Responsible for analyzing uploaded meter readings, processing daily meter reading exceptions for consumption calculations based on historical consumption patterns, unauthorized usage, tampering, field service order discrepancies, mobile missed readings, and high/low/negative/zero usage anomalies. Will require that each account has a reading acquired to ensure monthly charges are generated by use of issuing work orders to the field or estimating usage to provide continuity in reoccurrence of monthly billing. Produces meter reading data reports from uploaded files to review and interpret inconsistencies in usage patterns, declining meter performance, and non-operating metering equipment. Strictly adheres to the meter reading and billing schedules to provide quality assurance and timely entry corrections to meet days of service billing period.
Salary:
The salary for this position is $28.87-$32.07, Commensurate with Experience
Work Schedule: Monday - Friday 7:30AM - 4:30PM
Major Duties and Responsibilities:
- Performs meter reading file uploads to the billing system for previous days' reading collections.
- Performs next day’s download of meter reading files to mobile collectors.
- Reviews and evaluates each meter reading exception and applies appropriate action to resolve these exceptions from both the meter reading upload files and incoming field service orders.
- Performs thorough review and analysis of large commercial and industrial water services that include multiple meters, private deduction meters, fire line, and irrigation services.
- Performs analysis on zero consumption by seasonal variances, conformance of metering equipment, inactive accounts, residency vacancies, whereby the read instructions are reflective of the service address features to wells, occupancy, stop meters, meter location, damaged equipment, etc.
- Generates field service orders to field technicians to investigate water meter usage, metering equipment performance, metering information accuracy (serial numbers), pictures of equipment, and operational compliance.
- Runs and acts on various reports regarding meter reading exceptions, service order completion codes, high consumption, account activation/deactivation, and out-of-cycle billing.
- Completes pre-bill consumption adjustments and refers all monetary post-billing adjustments to appropriate departments.
- Performs daily import of completed service order work to validate incoming investigations of meter readings, metering equipment information/performance, and any exceptions from those orders.
- Identifies and reports any field staffing errors, mistakes, or other discrepancies to team supervisors on a routine basis. Provide root cause analysis.
- Works closely with the Utility Management Services team for system performance, software update testing and feedback, and recommendations on system process improvements.
- Adheres to established processes in all job tasks, monitoring and resolution requirements.
- Acts in a pre-emptive manner in all aspects of work and provides continuous improvement feedback.
- Performs other duties as required by the section supervisor.
- undefined
Minimum Qualifications:
High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College degree and 1 year(s) of relevant experience.
Knowledge, Skills, and Abilities:
- Knowledge of Microsoft Office Suite, GIS, and mapping systems, utility Customer Information Systems, Meter Reading Systems, and Mobile Field Work Order Systems.
- Knowledge of utility billing cycles and meter reading routes.
- Knowledge of the Charlotte City code and other policy documents as those documents relate to customer service, field operations, and engineering functions.
- Skill in professional communication, including emails, in-person interactions, phone calls, and general interactions.
- Skill in organization and time management.
- Skill in operating computers, software, and technology.
- Skill in analysis and problem-solving.
- Skill in mathematics and statistics.
- Skill in providing exceptional customer service
- Ability to maintain effective working relationships.
- Ability to follow directives and instructions.
- Ability to work independently and collaboratively.
- Ability to work in a fast-paced environment. Required to have a flexible work schedule and availability to work overtime, weekends, and holidays.
Physical Demands:
The work is sedentary and requires exerting up to 10 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, crouching, feeling, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity in data/color/equipment/ inspections, and walking.
Work environment:
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
The City of Charlotte is a drug and alcohol-free workplace.
Utilities Specialist Jobs by Experience Level
See All 29 Utilities Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Utilities Specialist JobsUtilities Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in utilities specialist jobs.
- Experience with utility billing systems such as CC&B, Oracle, or similar platforms
- Knowledge of electric, gas, or water distribution operations and service processes
- Proficiency in work order management and geographic information systems
- Associate or bachelor's degree in business, engineering technology, or a related field
- Familiarity with NERC, FERC, or state public utility commission regulations
- Strong customer communication skills for handling service complaints and account disputes
Tips for Your Utilities Specialist Job Search
Tailor your resume to utility systems
Highlight direct experience with utility billing platforms, work order management systems, and regulatory compliance. Hiring managers in this field scan for familiarity with specific software and infrastructure terminology, so generic administrative language will cost you interviews.
Apply early to roles that fit
Migrate Mate lists utilities specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by service territory type
Filter openings by municipal, cooperative, or investor-owned utility employers, since each has different compliance requirements and workflows. Your resume should speak to whichever environment you have the most experience in, using their terminology and regulatory frameworks.
Get your certifications in order first
Many utilities specialist roles require or prefer certifications in utility billing, GIS, or distribution operations before the interview stage. Confirm which credentials are listed in the posting and have documentation ready, because hiring panels often ask about them in the first screen.
Prepare for scenario-based technical questions
Interviewers frequently present real outage scenarios, billing disputes, or service interruption situations and ask how you would respond. Walk through your past experience handling escalations, field coordination, or regulatory reporting to give concrete, process-oriented answers.
Negotiate total compensation, not just base pay
Utilities employers, especially public agencies, often have fixed pay grades but flexibility on shift differentials, overtime eligibility, and benefits. Ask about those components directly during the offer conversation rather than focusing only on the base figure.
Utilities Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most utilities specialists?
The most active employers for utilities specialists right now are Esri, McDonald's, and St. Mary's County Metropolitan Commission, and the most openings are in Texas, Maryland, and North Carolina, based on current listings on Migrate Mate as of November 2026. Municipal utilities and large investor-owned energy companies tend to post the most roles year-round.
How many utilities specialist jobs are remote?
About 38% of utilities specialist openings are fully remote or hybrid as of November 2026, reflecting the hands-on and field-coordination nature of most roles. Sub-areas like billing operations, customer account management, and data reporting are the most likely to offer remote or hybrid arrangements.
How do you become a utilities specialist?
Start by earning an associate or bachelor's degree in a relevant field such as business administration, environmental science, or engineering technology. Build foundational knowledge of utility systems through coursework or entry-level positions in customer service or field operations. Pursue role-specific certifications in areas like utility billing or GIS, and apply to utility companies or municipal agencies that offer structured onboarding into specialist roles.
Can you get hired as a utilities specialist with little experience?
Yes, some utilities specialist roles are open to candidates with limited direct experience, particularly those focused on billing support, meter reading coordination, or customer account work. Emphasize transferable skills such as data entry accuracy, regulatory document handling, and customer dispute resolution. Municipal utilities in particular sometimes hire from adjacent public-sector or customer service backgrounds and train into the technical side.
What does the utilities specialist interview process look like?
The process typically starts with a phone screen covering your experience with utility systems and customer or field coordination. A panel or technical interview follows, often including scenario questions about service outages, billing errors, or regulatory compliance situations. Some employers add a practical assessment involving a work order system or GIS tool, and final interviews may include a department manager or operations supervisor.
Where can I find and apply to utilities specialist jobs?
You can find and apply to utilities specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and location preferences, then apply directly to each one that fits.
See All 29 Utilities Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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