Knowledge Manager Jobs
Knowledge Manager jobs are open across technology, healthcare, financial services, consulting, and government, from entry-level to senior director, with specializations in organizational learning, content governance, and enterprise knowledge architecture. Find a role that fits below and apply directly.
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Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Consumer & Community Banking Finance, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
In this role, you lead the development and delivery of a trusted, governed, AI-ready Knowledge Management capability. You transform institutional knowledge into a reusable Finance Context Layer—a structured, AI-consumable foundation of business rules, process guidance, operational knowledge, and historical decision context that enables Finance employees, copilots, and autonomous agents to access the right information at the right time. You set product vision, drive the Knowledge Management roadmap, and lead cross-functional teams to deliver measurable outcomes across the five strategic pillars of Knowledge Discovery, Curation, Governance, Delivery, and Intelligence.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Owns the build-out of the Finance Context Layer, a centralized, governed inventory of high-value Finance knowledge assets including Standard Operating Procedures, runbooks, playbooks, process documentation, data dictionaries, business rules, control requirements, and historical decision records
- Establishes and operationalizes a Knowledge Operating Model that treats knowledge as a product, defining domain ownership, stewardship accountability, versioning standards, and lifecycle governance
- Drives the ongoing discovery and quality uplift of Finance knowledge assets, implementing AI readiness standards including structure, metadata, taxonomy, and Retrieval Augmented Generation-compatible formats
- Develops and stewards Finance-specific taxonomy and metadata standards, defining lifecycle workflows covering authoring, review, versioning, and deprecation aligned with control and risk standards
- Partners with technology and platform teams to enable knowledge retrieval and consumption across agentic frameworks, maintaining a platform-agnostic delivery posture
- Grounds AI agents in trusted Finance knowledge, identifying high-impact automation opportunities that improve response accuracy, reduce hallucinations, and scale institutional knowledge
- Collaborates with senior Finance leadership and partners across legal, risk, compliance, design, and operations to define Knowledge Management strategy, facilitate governance decisions, and communicate progress against the roadmap
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- 4+ years of experience leading knowledge management, search, or AI-powered information products, with demonstrated impact on knowledge quality, retrieval accuracy, operational efficiency, or employee productivity
- Deep expertise in knowledge content strategy and governance, including taxonomy design, metadata standards, versioning, lifecycle management, AI readiness frameworks, and ownership models
- Hands-on experience with AI-powered systems and Retrieval Augmented Generation approaches, including understanding of how knowledge quality and structure directly affect AI response accuracy and agent performance
- Familiarity with enterprise knowledge management platforms and AI delivery ecosystems, and understanding of ontology and knowledge graphs
- Understanding of semantic layers—the role of business metrics, definitions, and hierarchies—and how they interact with knowledge and context layers in AI architectures
- Demonstrated leadership of Agile and Scrum teams with strong backlog management, prioritization discipline, and outcome-oriented delivery
- Finance domain knowledge and the ability to engage credibly with Finance subject matter experts, data owners, and control functions on knowledge content, business rules, and governance requirements
- Excellent executive communication and storytelling skills; strong analytical capability; bachelor's degree or equivalent experience
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience building or governing knowledge or context layers in a Finance, banking, or regulated financial services environment, with familiarity across Finance knowledge asset types
- Background in context layer architecture and the role of the knowledge layer within a Data, Semantic Layer, Knowledge/Context Layer, AI Agents, and Business Outcomes framework
- Experience with agentic AI workflows, including tool orchestration, guardrails, and human-in-the-loop design
- Familiarity with Retrieval Augmented Generation patterns, vector search, and knowledge retrieval evaluation methodologies
- Experience delivering knowledge management capabilities across multiple platforms simultaneously while maintaining a platform-agnostic posture
- Advanced familiarity with Knowledge Management methodologies, knowledge-as-a-product operating models, and maturity frameworks
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Consumer & Community Banking Finance, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
In this role, you lead the development and delivery of a trusted, governed, AI-ready Knowledge Management capability. You transform institutional knowledge into a reusable Finance Context Layer—a structured, AI-consumable foundation of business rules, process guidance, operational knowledge, and historical decision context that enables Finance employees, copilots, and autonomous agents to access the right information at the right time. You set product vision, drive the Knowledge Management roadmap, and lead cross-functional teams to deliver measurable outcomes across the five strategic pillars of Knowledge Discovery, Curation, Governance, Delivery, and Intelligence.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Owns the build-out of the Finance Context Layer, a centralized, governed inventory of high-value Finance knowledge assets including Standard Operating Procedures, runbooks, playbooks, process documentation, data dictionaries, business rules, control requirements, and historical decision records
- Establishes and operationalizes a Knowledge Operating Model that treats knowledge as a product, defining domain ownership, stewardship accountability, versioning standards, and lifecycle governance
- Drives the ongoing discovery and quality uplift of Finance knowledge assets, implementing AI readiness standards including structure, metadata, taxonomy, and Retrieval Augmented Generation-compatible formats
- Develops and stewards Finance-specific taxonomy and metadata standards, defining lifecycle workflows covering authoring, review, versioning, and deprecation aligned with control and risk standards
- Partners with technology and platform teams to enable knowledge retrieval and consumption across agentic frameworks, maintaining a platform-agnostic delivery posture
- Grounds AI agents in trusted Finance knowledge, identifying high-impact automation opportunities that improve response accuracy, reduce hallucinations, and scale institutional knowledge
- Collaborates with senior Finance leadership and partners across legal, risk, compliance, design, and operations to define Knowledge Management strategy, facilitate governance decisions, and communicate progress against the roadmap
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- 4+ years of experience leading knowledge management, search, or AI-powered information products, with demonstrated impact on knowledge quality, retrieval accuracy, operational efficiency, or employee productivity
- Deep expertise in knowledge content strategy and governance, including taxonomy design, metadata standards, versioning, lifecycle management, AI readiness frameworks, and ownership models
- Hands-on experience with AI-powered systems and Retrieval Augmented Generation approaches, including understanding of how knowledge quality and structure directly affect AI response accuracy and agent performance
- Familiarity with enterprise knowledge management platforms and AI delivery ecosystems, and understanding of ontology and knowledge graphs
- Understanding of semantic layers—the role of business metrics, definitions, and hierarchies—and how they interact with knowledge and context layers in AI architectures
- Demonstrated leadership of Agile and Scrum teams with strong backlog management, prioritization discipline, and outcome-oriented delivery
- Finance domain knowledge and the ability to engage credibly with Finance subject matter experts, data owners, and control functions on knowledge content, business rules, and governance requirements
- Excellent executive communication and storytelling skills; strong analytical capability; bachelor's degree or equivalent experience
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience building or governing knowledge or context layers in a Finance, banking, or regulated financial services environment, with familiarity across Finance knowledge asset types
- Background in context layer architecture and the role of the knowledge layer within a Data, Semantic Layer, Knowledge/Context Layer, AI Agents, and Business Outcomes framework
- Experience with agentic AI workflows, including tool orchestration, guardrails, and human-in-the-loop design
- Familiarity with Retrieval Augmented Generation patterns, vector search, and knowledge retrieval evaluation methodologies
- Experience delivering knowledge management capabilities across multiple platforms simultaneously while maintaining a platform-agnostic posture
- Advanced familiarity with Knowledge Management methodologies, knowledge-as-a-product operating models, and maturity frameworks
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
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Find Knowledge Manager JobsKnowledge Manager Job Market
Who's Hiring
Top Industries Hiring
- Automotive
- Technology & Software
What Employers Look For
The qualifications that appear most often in knowledge manager jobs.
- Bachelor's degree in information science, library science, communications, or a related field
- Experience designing and maintaining knowledge bases or internal documentation systems
- Proficiency with knowledge management platforms such as Confluence, SharePoint, or ServiceNow
- Ability to develop content standards, style guides, and information taxonomies
- Strong cross-functional collaboration skills to gather and organize subject matter expertise
- Familiarity with change management practices and adult learning principles
Tips for Your Knowledge Manager Job Search
Tailor your resume to taxonomy work
Knowledge manager roles reward specificity about the classification systems you've built or maintained. Name the ontologies, taxonomies, or controlled vocabularies you've owned, not just the platforms you used to store them. Hiring managers screen for structure-building, not tool familiarity.
Lead with knowledge-loss scenarios you solved
Your strongest resume bullets describe a moment when institutional knowledge was at risk and what you built to protect it. Attrition-driven knowledge capture, post-merger documentation projects, and community-of-practice launches all signal the core value this role delivers.
Apply early to roles that fit
Migrate Mate lists knowledge manager openings from across the United States in one place, so you can find roles that match your background and apply directly to each listing without sorting through unrelated results.
Filter openings by knowledge management system
Job postings for this role cluster around specific platforms: Confluence, SharePoint, Guru, Notion, or ServiceNow. Search for the tool you know best alongside the title to surface openings where your experience maps directly to day one responsibilities.
Prepare a portfolio of knowledge artifacts
Bring two or three examples of work products you've created: a style guide, a process documentation template, or a knowledge base architecture diagram. Interviewers for this role often ask to see your output, not just hear you describe it.
Negotiate scope before you negotiate salary
Knowledge manager roles vary widely in authority. Before accepting an offer, clarify whether you own content standards, can deprecate outdated material, and have a seat in product or process decisions. Scope determines whether the role is a builder position or a maintenance one.
Knowledge Manager Jobs: Frequently Asked Questions
Which companies are hiring the most knowledge managers?
The companies hiring the most knowledge managers right now include EY, Accenture, and Apple, with the largest share of openings in Virginia, California, and Washington, based on current listings on Migrate Mate as of November 2026. Technology firms, management consulting practices, and large healthcare systems consistently post the highest volume of these roles.
How many knowledge manager jobs are remote?
About 93% of knowledge manager openings are fully remote or hybrid as of November 2026, reflecting how much of the work centers on documentation and digital systems rather than on-site facilitation. Roles focused on content governance, knowledge base administration, and enterprise wiki ownership tend to be the most remote-eligible.
How do you become a knowledge manager?
Start by building experience in documentation, technical writing, or instructional design, where you learn to organize information for a specific audience. From there, take on projects that involve structuring a team wiki, auditing outdated content, or creating templates others rely on. Earning a certification in knowledge management or information architecture strengthens your candidacy, and demonstrating measurable impact, such as reduced ticket volume or faster onboarding, closes most remaining gaps.
Can you get a knowledge manager job without direct experience?
Yes, especially if you can demonstrate transferable work in adjacent roles. Project coordinators who built process documentation, technical writers who owned a knowledge base, and training specialists who organized learning content all carry directly relevant skills. Employers in this space care more about your ability to structure institutional knowledge than the specific job title you held previously. A portfolio of real artifacts matters more than a credential in most hiring conversations.
What does the knowledge manager interview process look like?
Most knowledge manager interviews run two to four rounds. The first is typically a recruiter screen covering your background and tool familiarity. A hiring manager conversation follows, focused on how you approach taxonomy design, content governance, and stakeholder buy-in. Many employers add a practical exercise, asking you to audit a sample knowledge base, redesign a documentation structure, or write a style guide section. Final rounds often include a panel with cross-functional partners whose teams would use your work.
Where can I find and apply to knowledge manager jobs?
You can find and apply to knowledge manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your background and apply directly to each listing.
See All 51 Knowledge Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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