Senior Level Vice President of Customer Operations Jobs

INTRODUCTION

Lead ClickView's growth across the US market, shaping the next phase of expansion for a leading educational technology platform. Build and lead a high-performing Sales and Customer Success team while remaining hands-on with key opportunities, coaching, and commercial execution. Permanent, full-time remote role based in the US, with occasional travel for in-person collaboration.

Why Join Us?

Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world. Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated! Ready to discover your potential with us?

THE ROLE

The VP of Sales and Customer Success is responsible for leading the execution of ClickView's growth strategy in the United States, driving new business growth while building a disciplined, high-performing Sales and Customer Success function. This role is focused on establishing the operational foundations for scalable growth, including strong pipeline management, forecasting discipline, clear operating rhythms, and repeatable sales processes. Working closely with the executive team, you'll translate strategic priorities into a clear commercial plan that delivers measurable results. As the senior sales leader on the ground, you'll combine strategic leadership with hands-on execution, coaching and developing the team, driving accountability, and personally leading key customer relationships and commercial opportunities where your involvement has the greatest impact. Success in this role requires a confident and commercially minded leader who can build trust across the business, create a high-performance culture, and foster strong alignment between Sales, Customer Success, and the broader leadership team to achieve ambitious growth objectives.

Responsibilities:

- Consistently driving sales success by partnering with the Executive team to execute a results-focused sales strategy targeting new business growth, working closely with the customer success team under a unified strategy
- Lead, coach, and hold accountable a high-performing US sales team to identify, qualify, and close new business opportunities. Set clear expectations on activity, pipeline health, and conversion metrics, with a focus on priority districts and states
- Establish strong operating rhythms across forecasting, pipeline reviews, and deal inspection - championing CRM discipline in Salesforce, and using data and historical trends to track revenue performance, monitor key metrics, and produce accurate, forward-looking forecasts and reporting for leadership
- Report to the Executive team on business performance and work with other Sales leaders to standardise management practices across regions
- Cultivate and leverage relationships with key customers, schools, and districts, acting as a brand advocate to expand ClickView's presence in priority markets
- Collaborate with Marketing to ensure lead generation efforts translate into qualified pipeline, sharing market feedback and conversion data to help shape campaign strategy
- Lead the Customer Success team to drive retention, expansion, and strong customer outcomes, ensuring a seamless end-to-end customer experience.

REQUIREMENTS

- Significant experience leading sales teams within a high-growth technology or SaaS environment
- Demonstrated track record of driving revenue growth and increasing market share through successful go-to-market strategy execution
- Strong commercial acumen, with experience developing and executing sales strategies that deliver measurable business outcomes
- Expertise in commercial negotiations, pricing strategy, and complex deal management
- Experienced sales leader with a proven ability to build, coach, and lead high-performing teams through clear accountability, performance management, and operational excellence
- Proven ability to establish repeatable pipeline generation, scalable sales processes, and disciplined operating rhythms that drive predictable revenue growth
- Data-driven operator with strong Salesforce expertise, using pipeline metrics and CRM data to drive accurate forecasting, performance insights, and informed decision-making
- Exceptional communication and stakeholder management skills, with the ability to quickly build credibility and influence across executive leadership and cross-functional teams, including Marketing and Customer Success

NICE TO HAVE

- Experience in working within an EdTech or K-12 education provider is highly regarded
- Experience carrying an individual sales quota alongside leading a sales team
- Entrepreneurial mindset, with the ability to thrive in a fast-paced, evolving environment without an established playbook
- Experience contributing to go-to-market strategy development, in addition to successful execution

BENEFITS:

- Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave 🚴
- 401k match and Platinum health insurance (80% coverage) - with vision and dental included 💰
- Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠
- Generous parental leave policy - offering 16 week’s full pay 🚼
- 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎
- Learning and Development budgets - professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆