INTRODUCTION

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

ROLE AND RESPONSIBILITIES

As an Associate Inside Sales & Quoting Representative, you will play an important role in delivering an exceptional customer experience while supporting the quoting and order needs of our customers and sales team. You will serve as a key point of contact for customer inquiries, phone queue support, order processing, pricing, and quote requests. You will receive training on our products, systems, and quoting processes so you can confidently provide accurate information, resolve customer needs, and prepare detailed, accurate quotations. Success in this role requires strong customer focus, attention to detail, organization, and a commitment to following through on customer requests.

WHAT YOU’LL BE DOING (% of time)

• Deliver timely and accurate customer service by responding to inquiries, resolving routine issues, processing orders, and providing information on pricing, product availability, shipping, freight, and order status. (25%)

• Prepare, review, and maintain accurate customer quotations, including pricing, job requirements, lead times, production information, and supporting documentation, and assist with converting approved quotes into sales orders. (25%)

• Provide product and basic technical assistance within the scope of training, referring customers to appropriate resources as needed. (15%)

• Coordinate with Sales, manufacturing, purchasing, and other internal teams to address customer needs and support timely order fulfillment. (15%)

• Prepare and maintain accurate customer quotations and order information in SAP, EDI, the Customer Portal, and other company systems. (10%)

• Manage multiple customer service and order-processing priorities while maintaining accurate documentation, strong follow-through, and up-to-date product knowledge. (10%)

BASIC QUALIFICATIONS

• High School Diploma or General Education Degree (GED) is required.

• Customer service experience is a plus.

• Computer Skills: Proficiency with Outlook, Excel, MS Word, and similar computer programs.

• Accountability & Dependability: Able to consistently demonstrate reliable, punctual attendance.

• Mathematical Reasoning: Able to add, subtract, multiply, and divide whole numbers, fractions, percentages, and decimal equivalents.

• Reading Comprehension: Able to read and write simple correspondence and able to follow instructions.

• Analysis / Reasoning: Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Customer Focus: Ability to quickly and effectively solve customer problems.

• Communication: Able to communicate one-on-one and in small group settings and in a team atmosphere.

TRAVEL REQUIRED

This position does not require travel.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Stockton, CA.

RELOCATION

Relocation is not available for this position.

PAY

$20.91 - $31.39 / hour

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.

• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful drug screen and criminal background check, in accordance with applicable local, state, and federal laws.

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