INTRODUCTION

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in providing access to credit for consumers with less-than-perfect credit. We are seeking a Compliance Manager to support and strengthen our compliance and operational processes.

ROLE AND RESPONSIBILITIES

The Compliance Manager is responsible for leading key components of the organization’s compliance program, with a primary focus on customer/consumer engagement and third-party risk. These focus points include policy governance, compliance advisory support, communications compliance, and change management. This role also oversees third-party risk management activities, ensuring vendors and partners operate in alignment with regulatory expectations and internal standards.

This position serves as a strategic partner to Compliance, Legal, Risk, and business stakeholders, translating regulatory requirements into actionable guidance while promoting consistent, compliant practices across the organization. The role includes leadership of a team responsible for compliance communications and change execution.

Essential Functions:

Compliance Advisory & Policy Governance (Primary Focus)

• Lead the development, review, and maintenance of policies, procedures, and guidelines to ensure alignment with applicable laws and regulations
• Monitor regulatory developments and translate requirements into clear, actionable guidance for the business
• Partner with Legal, Risk, and business teams to support compliant implementation of new or updated requirements
• Serve as a trusted advisor to stakeholders, balancing regulatory expectations with business needs

Third Party Risk Management

• Oversee the compliance framework for third-party risk management, including due diligence, risk assessment, and ongoing monitoring
• Ensure third parties adhere to regulatory requirements and internal compliance standards
• Partner with business stakeholders to evaluate and onboard vendors in a compliant manner
• Identify, assess, and escalate third-party compliance risks, and support remediation efforts
• Enhance third-party risk processes to improve consistency, transparency, and risk mitigation

Communications Compliance

• Oversee the review of customer-facing communications, including marketing materials, disclosures, letters, emails, scripts, and digital content
• Ensure communications meet regulatory expectations for accuracy, clarity, and transparency
• Provide practical, actionable feedback to business partners
• Identify trends and recommend improvements to reduce compliance risk and rework

Change Coordination & Process Improvement

• Own and evolve the organization’s change management framework, including governance, standards, and processes
• Establish and maintain structured processes for change intake, prioritization, risk assessment, and decisioning
• Ensure compliance considerations are embedded early and consistently in business and operational changes
• Provide oversight of change activities, reviewing recommendations and guiding decision-making on prioritization and risk
• Partner with cross-functional stakeholders to ensure changes are implemented in a controlled, consistent, and compliant manner

Training & Implementation

• Oversee rollout of policies and regulatory changes across the organization to ensure consistent understanding and adoption
• Manage enterprise regulatory training curriculum and ensure adherence to training schedule
• Provide direction on training strategies and materials to support effective implementation
• Promote consistency in how policies and changes are applied across teams

People Leadership

• Lead, coach, and develop a team responsible for compliance communications and change management execution
• Set priorities, allocate work, and ensure alignment with team and organizational objectives
• Provide ongoing feedback, guidance, and development support to team members at varying levels of experience
• Foster a collaborative, accountable, and solutions-oriented team environment

Monitoring & Reporting

• Oversee documentation and recordkeeping to ensure alignment with internal and regulatory expectations
• Review and synthesize reporting on compliance activities, change initiatives, and key risks for leadership
• Identify trends, gaps, and opportunities for continuous improvement across compliance and change management processes

BASIC QUALIFICATIONS

• Bachelor’s degree in Business, Law, Public Policy, Risk Management, or related field required
• 4–7+ years of experience in compliance, risk management, or regulatory advisory within financial services
• Experience with third-party risk management and regulatory compliance frameworks (e.g., consumer protection, fair lending, UDAAP, privacy, marketing/advertising compliance)
• Experience with policy governance, regulatory interpretation, and/or communications review
• Demonstrated ability to work cross-functionally and manage multiple priorities
• Prior experience providing guidance or oversight to team members (formal management experience a plus)
• Excellent analytical, communication, and organizational skills
• Ability to bring structure to processes and operate effectively in a fast-paced environment

PREFERRED QUALIFICATIONS

• Compliance or risk certification (e.g., CRCM, CCEP, or similar)
• Experience in credit card, fintech, or consumer lending environments

Why Continental Finance?

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday).

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