IT Support Visa Sponsorship Jobs in Delaware
Delaware's IT support job market is anchored by financial services giants like JPMorgan Chase, Bank of America, and Capital One, all of which maintain significant operations in Wilmington. State government agencies and the University of Delaware in Newark also generate steady demand. Several of these employers have established H-1B sponsorship track records for qualified IT support professionals.
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Get Access To All JobsINTRODUCTION
Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure Technology team.
The IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone who’s looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner.
ESSENTIAL FUNCTIONS:
- Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed.
- Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
- Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies.
- Drive adoption and proficiency of changes within the organization in accordance ITIL Framework.
- Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams’ objectives.
- Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
- Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan.
- Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
- Perform additional duties as assigned.
BASIC QUALIFICATIONS
- Must have at least a high school diploma or GED. BA or BS Degree is preferred.
- 1+ years' experience in Incident management (ITIL Framework) and creations of technical documents.
- 1+ years' of experience with Microsoft 365 administration and Active Directory.
- Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred.
- The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company’s needs.
- Ability to lift 25+ pounds and sit for long periods of time.
- Excellent analytical and troubleshooting skills.
- Strong interpersonal skills, in addition to effective customer interaction skills.
- Familiarity with Cloud Technology (AWS, Azure, Google Cloud).
- Knowledge of Active Directory user accounts and basic Microsoft applications.
- Ability to work well under deadlines and in a fast-paced environment.
WHY CONTINENTAL FINANCE?
Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday).
LI-HYBRID
INTRODUCTION
Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure Technology team.
The IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone who’s looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner.
ESSENTIAL FUNCTIONS:
- Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed.
- Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
- Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies.
- Drive adoption and proficiency of changes within the organization in accordance ITIL Framework.
- Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams’ objectives.
- Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
- Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan.
- Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
- Perform additional duties as assigned.
BASIC QUALIFICATIONS
- Must have at least a high school diploma or GED. BA or BS Degree is preferred.
- 1+ years' experience in Incident management (ITIL Framework) and creations of technical documents.
- 1+ years' of experience with Microsoft 365 administration and Active Directory.
- Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred.
- The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company’s needs.
- Ability to lift 25+ pounds and sit for long periods of time.
- Excellent analytical and troubleshooting skills.
- Strong interpersonal skills, in addition to effective customer interaction skills.
- Familiarity with Cloud Technology (AWS, Azure, Google Cloud).
- Knowledge of Active Directory user accounts and basic Microsoft applications.
- Ability to work well under deadlines and in a fast-paced environment.
WHY CONTINENTAL FINANCE?
Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday).
LI-HYBRID
IT Support Job Roles in Delaware
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Search IT Support Jobs in DelawareIT Support Jobs in Delaware: Frequently Asked Questions
Which companies sponsor visas for IT support roles in Delaware?
Financial services firms with large Wilmington operations, including JPMorgan Chase, Bank of America, and Barclays, have histories of sponsoring H-1B visas for IT support staff. Delaware's concentration of corporate headquarters and financial back-office operations means mid-to-large employers in banking and insurance are the most active sponsors for IT support positions in the state.
Which visa types are most common for IT support roles in Delaware?
The H-1B is the most common visa for IT support roles in Delaware, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Roles such as systems administrator or network support engineer typically meet this threshold. The TN visa is an option for Canadian and Mexican nationals in qualifying IT categories. L-1 transfers are also used when an employee moves from a foreign office of the same employer.
Which cities in Delaware have the most IT support sponsorship jobs?
Wilmington is by far the leading city for IT support sponsorship opportunities in Delaware, driven by its dense cluster of financial institutions and corporate legal entities. Newark, home to the University of Delaware and a growing tech corridor, is the second most active area. Dover, the state capital, offers positions through state government agencies and healthcare organizations, though sponsorship activity there is more limited.
How to find it support visa sponsorship jobs in Delaware?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for IT support roles in Delaware without manually screening hundreds of postings. The platform surfaces positions from employers who have demonstrated sponsorship activity, including those in Wilmington's financial services sector and Newark's technology community. Filtering by state and role on Migrate Mate saves significant research time for international candidates.
Are there any Delaware-specific considerations for IT support visa sponsorship?
Delaware's economy is heavily weighted toward financial services and corporate administration, so IT support roles here often require familiarity with financial systems, compliance environments, or enterprise-scale infrastructure. The University of Delaware in Newark creates a pipeline of international graduates on OPT who frequently pursue H-1B sponsorship in local IT roles. Employers filing H-1B petitions in Delaware must meet Department of Labor prevailing wage requirements for the Wilmington or Dover metropolitan areas, which are published annually on the DOL FLAG system.
What is the prevailing wage for sponsored it support jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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