IT Support Visa Sponsorship Jobs in Washington
Washington's IT support job market is anchored by major tech employers like Microsoft, Amazon, and Boeing, with hiring concentrated in Seattle, Redmond, and Bellevue. These companies have established H-1B and other work visa sponsorship programs, making Washington one of the more active states for IT support roles that include visa sponsorship.
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Get Access To All JobsAbout Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About The Team
The IT Department at Outreach is a diverse team of IT professionals across the globe. We come from all walks of life with varied skillsets and passions. We all to some degree or another have a strong passion for technology which connects us all no matter where we reside in the world. We proudly serve our fellow Outreachers with their IT needs and are continuously architecting and improving our systems and service models. At Outreach we utilize modern, cutting-edge solutions to enable the workforce. Apart from office infrastructure related to on-prem hardware, we have built our systems to be entirely cloud based from the very beginning, which gives our team hands on experience with the newest models of IT Service and all the tooling that comes with it.
The Role
Outreach is looking for a highly motivated, detail-oriented individual to join our IT Service Desk. If you are looking to get your feet in the door of an IT Services based career path, with one of the top-rated companies to work for in Seattle, look no further! In this role you will be the first point of contact for Outreach employees requesting IT assistance, and will categorize, filter, and solve trouble tickets and service requests according to current best practices. You will also have a tiered support system to escalate more advanced issues when appropriate. As the first point of contact you are effectively the face of Outreach’s IT department and exceptional customer service skills are paramount.
Location
Hybrid in Seattle 3-4 days a week in office
Your Daily Adventures Will Include
- Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests
- Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level
- Escalating Tier 2 and Tier 3 issues effectively
- Owning and maintaining IT hardware and logistics. Hardware needs to be sent and received; this job role will be the primary source of handling IT logistical needs.
- Assisting the IT Department in various projects and tasks when needed
- This is a hybrid role, requiring you to be onsite at our corporate office for a minimum of 3 days per week, subject to change as support needs change over time.
Our Vision of You
- Must have 1-2 years prior experience in a customer service role
- Must have general IT experience with Windows and Mac Operating Systems and hardware. Can navigate and explain both Windows and MacOS systems.
- Experience supporting customers remotely and in person
- Strong time management and organizational skills
- Strong business writing/oration skills
- Prior experience in a Tier I IT support role is a strong plus
- Shipping/Receiving experience is a strong plus
Why You’ll Love It Here
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants—including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About The Team
The IT Department at Outreach is a diverse team of IT professionals across the globe. We come from all walks of life with varied skillsets and passions. We all to some degree or another have a strong passion for technology which connects us all no matter where we reside in the world. We proudly serve our fellow Outreachers with their IT needs and are continuously architecting and improving our systems and service models. At Outreach we utilize modern, cutting-edge solutions to enable the workforce. Apart from office infrastructure related to on-prem hardware, we have built our systems to be entirely cloud based from the very beginning, which gives our team hands on experience with the newest models of IT Service and all the tooling that comes with it.
The Role
Outreach is looking for a highly motivated, detail-oriented individual to join our IT Service Desk. If you are looking to get your feet in the door of an IT Services based career path, with one of the top-rated companies to work for in Seattle, look no further! In this role you will be the first point of contact for Outreach employees requesting IT assistance, and will categorize, filter, and solve trouble tickets and service requests according to current best practices. You will also have a tiered support system to escalate more advanced issues when appropriate. As the first point of contact you are effectively the face of Outreach’s IT department and exceptional customer service skills are paramount.
Location
Hybrid in Seattle 3-4 days a week in office
Your Daily Adventures Will Include
- Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests
- Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level
- Escalating Tier 2 and Tier 3 issues effectively
- Owning and maintaining IT hardware and logistics. Hardware needs to be sent and received; this job role will be the primary source of handling IT logistical needs.
- Assisting the IT Department in various projects and tasks when needed
- This is a hybrid role, requiring you to be onsite at our corporate office for a minimum of 3 days per week, subject to change as support needs change over time.
Our Vision of You
- Must have 1-2 years prior experience in a customer service role
- Must have general IT experience with Windows and Mac Operating Systems and hardware. Can navigate and explain both Windows and MacOS systems.
- Experience supporting customers remotely and in person
- Strong time management and organizational skills
- Strong business writing/oration skills
- Prior experience in a Tier I IT support role is a strong plus
- Shipping/Receiving experience is a strong plus
Why You’ll Love It Here
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants—including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
IT Support Job Roles in Washington
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Search IT Support Jobs in WashingtonIT Support Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for IT support roles in Washington?
Microsoft, Amazon, Boeing, and Expedia are among the largest Washington employers with documented histories of sponsoring work visas for IT support positions. Larger enterprises and their managed service providers tend to file more Labor Condition Applications than smaller firms. Staffing and IT consulting companies with Washington state contracts also appear regularly in Department of Labor LCA disclosure data for support-related job titles.
Which visa types are most common for IT support jobs in Washington?
The H-1B is the most common visa for IT support roles in Washington, particularly for positions requiring a bachelor's degree in computer science, information systems, or a related field. Some roles may qualify under the TN visa for Canadian and Mexican nationals if the job duties align with an eligible USMCA occupation. L-1B intracompany transfers are also used by large multinationals headquartered in Washington for specialized support engineers moving from overseas offices.
Which cities in Washington have the most IT support sponsorship jobs?
Seattle, Redmond, and Bellevue account for the large majority of IT support sponsorship activity in Washington. Redmond is home to Microsoft's global headquarters, making it a significant source of support engineering roles. Seattle hosts Amazon's main campus and a dense cluster of tech companies. Kirkland and Bothell are secondary hubs with growing enterprise IT footprints, particularly in healthcare technology and cloud infrastructure.
How to find it support visa sponsorship jobs in Washington?
Migrate Mate filters IT support jobs in Washington specifically by visa sponsorship, so you're not manually sorting through listings that don't apply to you. Search for IT support roles on Migrate Mate and filter by Washington state to see positions from employers with active sponsorship programs. Roles are drawn from companies that have filed Labor Condition Applications, giving you a data-backed signal of sponsorship intent rather than relying on self-reported listings.
Are there any Washington-specific considerations for IT support sponsorship roles?
Washington's high concentration of large tech employers means prevailing wage levels for IT support roles are generally higher than national averages, which factors into the wages employers must certify on the Labor Condition Application. Washington's university pipeline, including the University of Washington and Washington State University, produces a steady supply of internationally educated candidates, so competition for sponsored IT support positions at name-brand employers can be meaningful. State and local government IT roles rarely offer sponsorship.
What is the prevailing wage for sponsored it support jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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