Service Advisor Visa Sponsorship Jobs in Delaware
Service advisor visa sponsorship jobs in Delaware are concentrated around the Wilmington metro area, with dealership groups like Hertrich Family of Dealerships and AutoFair operating service centers across New Castle County. Delaware's proximity to Philadelphia and its dense network of franchise dealerships creates steady demand for qualified service advisors seeking employer sponsorship.
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Get Access To All JobsINTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
ROLE AND RESPONSIBILITIES
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
BASIC QUALIFICATIONS
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
- Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
- Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicates effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
- Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- 1+ years of customer/client service experience, including experience handling difficult client situations
PREFERRED QUALIFICATIONS
- 1+ years of experience in the banking/financial industry
- 2+ years of experience working in a client service capacity
SKILLS
- Conflict Management
- Customer and Client Focus
- Decision Making
- Fraud Management
- Oral Communications
- Active Listening
- Attention to Detail
- Data Collection and Entry
- Issue Management
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Influence
TRAINING HOURS: Mon-Fri 8:30am-5:00pm
SHIFT HOURS: 11:30am-8:00pm Tues-Sat or Sun-Thurs based upon availability
MINIMUM EDUCATION REQUIREMENT: High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
SHIFT: 2nd shift (United States of America)
HOURS PER WEEK: 40
INTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
ROLE AND RESPONSIBILITIES
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
BASIC QUALIFICATIONS
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
- Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
- Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicates effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
- Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- 1+ years of customer/client service experience, including experience handling difficult client situations
PREFERRED QUALIFICATIONS
- 1+ years of experience in the banking/financial industry
- 2+ years of experience working in a client service capacity
SKILLS
- Conflict Management
- Customer and Client Focus
- Decision Making
- Fraud Management
- Oral Communications
- Active Listening
- Attention to Detail
- Data Collection and Entry
- Issue Management
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Influence
TRAINING HOURS: Mon-Fri 8:30am-5:00pm
SHIFT HOURS: 11:30am-8:00pm Tues-Sat or Sun-Thurs based upon availability
MINIMUM EDUCATION REQUIREMENT: High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
SHIFT: 2nd shift (United States of America)
HOURS PER WEEK: 40
Service Advisor Job Roles in Delaware
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Search Service Advisor Jobs in DelawareService Advisor Jobs in Delaware: Frequently Asked Questions
Which companies sponsor visas for service advisors in Delaware?
Franchise dealership groups with multiple locations in Delaware, including operations tied to national brands like AutoNation affiliates and regional groups such as Hertrich Family of Dealerships, have historically sponsored workers for service-facing roles. Larger multi-franchise dealer groups are generally better positioned to manage the administrative requirements of visa sponsorship than independent single-location shops.
Which visa types are most common for service advisor roles in Delaware?
Service advisor roles can qualify for H-1B visa sponsorship when the position requires specialized technical knowledge and a relevant bachelor's degree, though classification as a specialty occupation depends on the specific job duties and employer documentation. The H-1B is the most commonly used work visa for professional roles in Delaware. TN visa classification is available to Canadian and Mexican nationals in certain technical categories, though service advisor roles require careful evaluation for eligibility.
How to find service advisor visa sponsorship jobs in Delaware?
Migrate Mate is the most direct way to find service advisor visa sponsorship jobs in Delaware. The platform filters specifically for roles where employers have indicated sponsorship availability, saving you from manually screening hundreds of listings. Searching within Delaware on Migrate Mate surfaces dealership and automotive service employers in the Wilmington and Dover areas that are actively hiring internationally.
Which cities in Delaware have the most service advisor sponsorship jobs?
Wilmington and its surrounding New Castle County suburbs account for the majority of automotive service employment in Delaware, given the highest concentration of franchise dealerships and service centers in that region. Dover, as the state capital and a mid-state population center, also has dealership presence. Smaller markets like Newark and Middletown have grown alongside residential development and carry additional service center demand.
Are there any Delaware-specific considerations for service advisor visa sponsorship?
Delaware has no state income tax on wages for most workers, which affects the total compensation picture that employers present in prevailing wage determinations for visa filings. The state's small geographic size means many Delaware-based dealerships draw from the broader Philadelphia metro labor market, so employers sponsoring visas must document that the offered position meets federal prevailing wage standards for the Wilmington-area metropolitan statistical area as required by the Department of Labor.
What is the prevailing wage for sponsored service advisor jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.