Service Advisor Visa Sponsorship Jobs in Wisconsin
Wisconsin's service advisor jobs are concentrated in automotive dealership groups like Bergstrom Automotive and Russ Darrow Group, with Milwaukee, Madison, and Green Bay offering the most active hiring. Dealerships, heavy equipment dealers, and RV service centers across the state regularly seek experienced service advisors, and some larger employer groups have sponsored work visas for qualified candidates.
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Get Access To All JobsINTRODUCTION
Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization - that's why we invest in an individual's growth and development from day one.
All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility.
As a member of Milwaukee's End User Care Team, the Technical Service Advisor provides customer service, troubleshooting and technical support for our full range of products and services.
ROLE AND RESPONSIBILITIES
As a Milwaukee Technical Service Advisor, you will:
- Join a team of associates motivated to deliver positive end user support experiences
- Provide exceptional customer support that increases loyalty and creates Milwaukee brand advocates
- Identify and implement tools & processes to drive support improvements
Duties and Responsibilities:
- Providing phone, email and written support for Milwaukee products and services.
- Developing reference tools and training in support of new product launches
- Contributing to Milwaukee's internal knowledgebase and external-facing service & support tools
- Developing & maintaining product, service and procedural reference files in a shared, digital library
- Supporting inquiries relative to product applications, complaints, warranty, service adjustments, quotations, literature requests, etc.
- Coordinating no charge replacements, factory servicing or other adjustments to drive customer satisfaction and retention
- Engaging appropriate personnel to address engineering application requirements and liability concerns
- Communicating concerns on defective parts, workmanship or design discrepancies to the appropriate Product Teams and/or Quality Engineering staff
- Reporting on field difficulties in servicing or troubleshooting of products; Issue Field Product Reports to Quality Engineering on frequent or unique product failure/defects
- Working with Milwaukee Customer Care, Service, Sales, Marketing, Engineering & Quality teams as required to resolve customer inquiries and drive improvements
BASIC QUALIFICATIONS
- A great communicator that is focused on delivering a world-class customer care experience
- Excellent problem-solving skills with strong technical and mechanical aptitude
- Experience in providing mobile and software technical support and troubleshooting
- Knowledge of power tools, how they work, what they're used for and how to troubleshoot & service
- Capability to utilize CAD drawings and Service Price Lists to resolve customer inquiries
- An ability to listen to customers, interpret their needs, and provide required support
- Excellent time management, multi-tasking and organizational skills
- Exceptional service & support quality in a fast-paced environment
- Ability to use a variety of software tools to research, reference and resolve inquiries
- 3+ years of experience in Customer Service, Technical Support or related field
- High school diploma or equivalent education
- Fluent in English (proficiency in Spanish desired)
- Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.)
Milwaukee Tool is an equal opportunity employer.
INTRODUCTION
Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization - that's why we invest in an individual's growth and development from day one.
All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility.
As a member of Milwaukee's End User Care Team, the Technical Service Advisor provides customer service, troubleshooting and technical support for our full range of products and services.
ROLE AND RESPONSIBILITIES
As a Milwaukee Technical Service Advisor, you will:
- Join a team of associates motivated to deliver positive end user support experiences
- Provide exceptional customer support that increases loyalty and creates Milwaukee brand advocates
- Identify and implement tools & processes to drive support improvements
Duties and Responsibilities:
- Providing phone, email and written support for Milwaukee products and services.
- Developing reference tools and training in support of new product launches
- Contributing to Milwaukee's internal knowledgebase and external-facing service & support tools
- Developing & maintaining product, service and procedural reference files in a shared, digital library
- Supporting inquiries relative to product applications, complaints, warranty, service adjustments, quotations, literature requests, etc.
- Coordinating no charge replacements, factory servicing or other adjustments to drive customer satisfaction and retention
- Engaging appropriate personnel to address engineering application requirements and liability concerns
- Communicating concerns on defective parts, workmanship or design discrepancies to the appropriate Product Teams and/or Quality Engineering staff
- Reporting on field difficulties in servicing or troubleshooting of products; Issue Field Product Reports to Quality Engineering on frequent or unique product failure/defects
- Working with Milwaukee Customer Care, Service, Sales, Marketing, Engineering & Quality teams as required to resolve customer inquiries and drive improvements
BASIC QUALIFICATIONS
- A great communicator that is focused on delivering a world-class customer care experience
- Excellent problem-solving skills with strong technical and mechanical aptitude
- Experience in providing mobile and software technical support and troubleshooting
- Knowledge of power tools, how they work, what they're used for and how to troubleshoot & service
- Capability to utilize CAD drawings and Service Price Lists to resolve customer inquiries
- An ability to listen to customers, interpret their needs, and provide required support
- Excellent time management, multi-tasking and organizational skills
- Exceptional service & support quality in a fast-paced environment
- Ability to use a variety of software tools to research, reference and resolve inquiries
- 3+ years of experience in Customer Service, Technical Support or related field
- High school diploma or equivalent education
- Fluent in English (proficiency in Spanish desired)
- Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.)
Milwaukee Tool is an equal opportunity employer.
Service Advisor Job Roles in Wisconsin
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Search Service Advisor Jobs in WisconsinService Advisor Jobs in Wisconsin: Frequently Asked Questions
Which companies sponsor visas for service advisors in Wisconsin?
Larger automotive dealership groups operating in Wisconsin, such as Bergstrom Automotive and Russ Darrow Group, are among the employers most likely to have the resources and HR infrastructure to pursue visa sponsorship. Heavy equipment dealers and commercial truck service centers also hire service advisors at scale. Sponsorship is not guaranteed at any employer, and smaller independent dealerships rarely have the capacity to navigate the process.
Which visa types are most common for service advisor roles in Wisconsin?
The H-1B visa is the most commonly used pathway for sponsored professional roles in the U.S., but service advisor positions can face scrutiny because the role does not always meet the specialty occupation requirement of a directly related bachelor's degree. Some applicants with engineering or automotive technology degrees may have a stronger case. The TN visa is available to Canadian and Mexican nationals in qualifying occupations, though service advisor is not a listed TN category.
Which cities in Wisconsin have the most service advisor sponsorship jobs?
Milwaukee has the highest concentration of automotive and equipment dealerships in Wisconsin, making it the strongest market for service advisor roles overall. Madison follows closely, supported by a large consumer base and several dealership groups. Green Bay and Waukesha also have active hiring, particularly in automotive and commercial vehicle service. For international candidates, focusing on these metro areas gives the best chance of finding employers with established HR and legal processes.
How to find service advisor visa sponsorship jobs in Wisconsin?
Migrate Mate is built specifically for international job seekers looking for visa sponsorship roles in the U.S. You can filter by state and job category to find service advisor positions in Wisconsin where employers have indicated sponsorship willingness. This saves significant time compared to applying broadly and discovering sponsorship limitations late in the process. Migrate Mate surfaces roles from employers who have a documented history of sponsoring work visas.
Are there any Wisconsin-specific considerations for service advisors seeking visa sponsorship?
Wisconsin's automotive service industry is heavily tied to both consumer dealerships and agricultural or heavy equipment dealers, which broadens the types of employers hiring service advisors beyond traditional car dealerships. Employers sponsoring H-1B visa workers must pay the prevailing wage as determined by the Department of Labor for the specific occupation and geographic area. Service advisors in Milwaukee County and Dane County may fall under different prevailing wage determinations than those in rural Wisconsin markets.
What is the prevailing wage for sponsored service advisor jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.