Cloud Support Engineer Visa Sponsorship Jobs in Florida
Florida's cloud support engineer hiring spans Miami's growing tech corridor, Tampa's enterprise IT sector, and the defense and aerospace contractors clustered around Orlando. Major employers including Chewy, Citrix, and IBM have established engineering operations in the state, and many actively sponsor H-1B visa and other work visas for qualified cloud support talent.
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Get Access To All JobsAbout Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter @Netskope.
About the position:
Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.
Responsibilities:
- Be the primary point of contact for customer support and escalation cases
- Regularly communicate status updates to Customers
- Be intuitive and inventive to troubleshoot issues and find workarounds for customers
- Work collaboratively with peers, customers, Sales, Customer Success, and others
- Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
- Be a self-starter with the ability to multi-task in a high-pressure, fast-paced, fast growth environment
- Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal
- Comply with published response response associated with customer support cases
- Regularly communicate with customers via video conference and telephone
Job Requirements:
- 5-8 years of experience in supporting large enterprise customers
- Strong TCP/IP knowledge
- Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO
- Familiarity with DLP and Encryption gateways.
- Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
- Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
- Familiarity with cloud apps and services
- Strong empathy for customers AND passion for revenue and growth
- Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
- Prior experience working with ServiceCloud or other support portal tools
- May be required to have a flexible schedule that includes some weekend days
Education:
Bachelors or Masters degree preferred
Compensation:
At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.
The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.
For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.
In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.
Salary Range
$85,500 — $173,000 USD
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter @Netskope.
About the position:
Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.
Responsibilities:
- Be the primary point of contact for customer support and escalation cases
- Regularly communicate status updates to Customers
- Be intuitive and inventive to troubleshoot issues and find workarounds for customers
- Work collaboratively with peers, customers, Sales, Customer Success, and others
- Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
- Be a self-starter with the ability to multi-task in a high-pressure, fast-paced, fast growth environment
- Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal
- Comply with published response response associated with customer support cases
- Regularly communicate with customers via video conference and telephone
Job Requirements:
- 5-8 years of experience in supporting large enterprise customers
- Strong TCP/IP knowledge
- Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO
- Familiarity with DLP and Encryption gateways.
- Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
- Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
- Familiarity with cloud apps and services
- Strong empathy for customers AND passion for revenue and growth
- Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
- Prior experience working with ServiceCloud or other support portal tools
- May be required to have a flexible schedule that includes some weekend days
Education:
Bachelors or Masters degree preferred
Compensation:
At Netskope, salary is one component of our competitive total rewards package. The salary range for this position is as listed below. This is a national range. For purposes of complying with applicable laws, the range applies to candidates in California, Colorado, Illinois, Maryland, New York, Washington, and other states.
The successful candidate’s starting pay will also be determined based on job-related skills, experience, qualifications, location, and market conditions.
For all sales roles, the posted salary range is the On Target Earnings (OTE) range for the role, which is the sum of base salary and target commission amount at 100% goal achievement.
In addition to salary, candidates may be eligible for other forms of compensation such as participation in a bonus plan (for non-sales roles) and a stock award program. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed at Netskope Benefits site.
Salary Range
$85,500 — $173,000 USD
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Cloud Support Engineer Job Roles in Florida
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Search Cloud Support Engineer Jobs in FloridaCloud Support Engineer Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for cloud support engineers in Florida?
Florida-based employers with documented H-1B sponsorship histories for cloud and infrastructure roles include Chewy, Citrix, IBM, Tech Data, and numerous defense contractors like Lockheed Martin and Northrop Grumman near Orlando. Large financial services firms in Miami and Tampa, including Citigroup and Raymond James, also sponsor cloud support engineers with some regularity. Sponsorship activity varies by year and role availability, so checking recent Labor Condition Application filings is a reliable way to verify current patterns.
Which visa types are most common for cloud support engineer roles in Florida?
The H-1B is the most common visa category for cloud support engineers in Florida, as the role typically qualifies as a specialty occupation requiring a bachelor's degree in computer science, information technology, or a related field. TN visa status is available to Canadian and Mexican nationals under the USMCA in qualifying computer-related categories. Australian citizens may be eligible for the E-3 visa. L-1B intracompany transfer visas apply when candidates are moving from an overseas office of the same employer.
Which cities in Florida have the most cloud support engineer sponsorship jobs?
Miami leads in volume, driven by its concentration of technology companies, financial services firms, and Latin American regional headquarters. Tampa has a strong enterprise IT presence, with companies like Citigroup and Raymond James sponsoring engineering roles. Orlando's defense, aerospace, and simulation technology sectors generate consistent cloud support demand. Jacksonville has a growing financial technology and logistics sector that also produces sponsorship opportunities for cloud support engineers.
How to find cloud support engineer visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically to cloud support engineer roles in Florida where employers have indicated visa sponsorship availability, which removes the time spent screening out positions that won't work for international candidates. Because sponsorship eligibility can vary even within the same company depending on the specific team and budget cycle, focusing your search on Florida employers with recent H-1B filings for cloud support titles is a practical starting point. Migrate Mate is built to surface exactly those opportunities.
Are there any Florida-specific considerations for cloud support engineers seeking visa sponsorship?
Florida has no state income tax, which affects prevailing wage comparisons when your employer files a Labor Condition Application. The Department of Labor sets prevailing wages by metropolitan area, so cloud support engineers in Miami-Fort Lauderdale, Tampa-St. Petersburg, and Orlando each fall under different wage benchmarks. Florida's university system, including the University of Florida and University of Central Florida, produces a significant pipeline of international OPT candidates in computer science, which means competition for cloud support sponsorship roles can be high in those metro areas.
What is the prevailing wage for sponsored cloud support engineer jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.