Account Associate Visa Sponsorship Jobs in Indiana
Indiana's account associate roles span financial services firms in Indianapolis, healthcare organizations in Fort Wayne, and manufacturing-adjacent companies in Elkhart and South Bend. Employers including Salesforce, Eli Lilly, and regional insurance carriers have sponsored work visas for client-facing roles. Indianapolis anchors most hiring activity, with a growing tech and life sciences sector driving demand.
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Get Access To All JobsJob Posting End Date
11-07-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Proactively manage the company's relationship with large and medium sized commercial and industrial customers (approximate size between 100 and 750 kW) by serving as the customers' single point of contact for Energy Delivery and advice on energy products & services. The account manager strives for the highest levels of customer satisfaction in the delivery of electric service and account maintenance to each customer. Exceptional customer service is the goal, and is sought in a manner consistent with the goals and objectives of the regulated operating company. The Associate position is entry level. The BSAM Associate will be assigned a portfolio of 300-600 assigned account customers.
Job Description
What You'll Do:
Customer Relationship Management:
- Serve as the primary field point of contact for assigned customers with 24/7/365 availability.
- Follow a proactive plan to meet and develop relationships with contacts for assigned customers.
- Demonstrate ability to develop professional relationships with key managers and executives for assigned customers.
- Demonstrate a strong customer experience mindset with internal and external customers and encourage a similar mindset from matrix partners.
- Gain familiarity in evaluating historical customer satisfaction survey results and develop mutually beneficial plans to strengthen the business relationship.
- Proactively interface with assigned customers during power system interruptions or in anticipation of significant regulatory/political/industry change.
- Provide Energy Solution consultation based on customer's needs to lower costs or identify electrically powered process needs.
Communication Skills:
- Present a professional appearance in representing the company at all times.
- Exhibit good oral and written communication skills, effective documentation skills and demonstrate familiarity with Microsoft Word.
- Exhibit comfort level with representing the Company to our internal and external customers.
- Document key customer activities in ADAM and MACSS.
- Participate in industry and community activities and organizations.
Technical Expertise:
- Possess entry-level knowledge and basic understanding of the distribution electrical system and its components.
- Gain a basic understanding of electrical units including kW, kWh and kVAR as they relate to billing, capacity, power factor correction, etc. Provide basic service reliability and power quality explanations to assigned customers.
- Enlist assistance of senior level associates, as needed.
- Gain familiarity of meter technologies and their applications.
- With guidance from supervision and senior level staff, coordinate complex, new and expanded electric service requests.
Financial Responsibility:
- Develop basic understanding of the Customer Information System. Develop a basic understanding of Terms and Conditions of Service as well as General Service tariffs, as approved by state regulatory commissions.
- Provide billing explanations and tariff analysis to meet the customer's needs.
- Participate in the credit and collection process and monitor customer delinquencies to reduce charged-off accounts and collect security deposits for assigned accounts, as needed.
- Gain ability to prepare and present simple contracts to ensure proper service and rate application for the customer and adequate return for the company.
- Actively participate in the sales and marketing function, as directed by the Company.
Energy Management:
- Demonstrate ability to educate assigned customers on the effective and economical use of electric energy, company programs, as well as, industry restructuring.
- Assist customers on the effective and economical use of electric energy, including energy management tariffs.
- Develop a good understanding of company's energy efficiency programs, products, and alternative energy options.
- Work closely with energy efficiency program managers and the implementation contractors, as available.
- Attend meetings, seminars, and webinars to enhance knowledge.
- Proactively meet with customers to promote company's energy efficiency programs.
- Participate in company-sponsored marketing opportunities at trade shows and community events.
Problem Solving and Initiative:
- Demonstrate ability to respond to customer inquiries, including but not limited to: power quality, quality of service, billing questions, etc.
- Assist CSARs by working excess high bill orders, as necessary.
- Develop good problem-solving skills, and work well with customers and other internal departments.
What We're Looking For:
- Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 2 years of customer service experience in a technical environment;
- Associate Degree in a study listed above, with at least 4 years of customer service experience in a technical environment;
- High school diploma or GED with a minimum of 6 years of customer service experience in a technical environment.
Required License(s)/Certification(s) are listed below: Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred.
Other Requirements:
- Must have strong proficiency in Microsoft Office Products.
- Must possess a valid Driver’s license.
Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time.
What You’ll Get:
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-005
Compensation Range:
$63,496.00 - $79,369.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Job Posting End Date
11-07-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Proactively manage the company's relationship with large and medium sized commercial and industrial customers (approximate size between 100 and 750 kW) by serving as the customers' single point of contact for Energy Delivery and advice on energy products & services. The account manager strives for the highest levels of customer satisfaction in the delivery of electric service and account maintenance to each customer. Exceptional customer service is the goal, and is sought in a manner consistent with the goals and objectives of the regulated operating company. The Associate position is entry level. The BSAM Associate will be assigned a portfolio of 300-600 assigned account customers.
Job Description
What You'll Do:
Customer Relationship Management:
- Serve as the primary field point of contact for assigned customers with 24/7/365 availability.
- Follow a proactive plan to meet and develop relationships with contacts for assigned customers.
- Demonstrate ability to develop professional relationships with key managers and executives for assigned customers.
- Demonstrate a strong customer experience mindset with internal and external customers and encourage a similar mindset from matrix partners.
- Gain familiarity in evaluating historical customer satisfaction survey results and develop mutually beneficial plans to strengthen the business relationship.
- Proactively interface with assigned customers during power system interruptions or in anticipation of significant regulatory/political/industry change.
- Provide Energy Solution consultation based on customer's needs to lower costs or identify electrically powered process needs.
Communication Skills:
- Present a professional appearance in representing the company at all times.
- Exhibit good oral and written communication skills, effective documentation skills and demonstrate familiarity with Microsoft Word.
- Exhibit comfort level with representing the Company to our internal and external customers.
- Document key customer activities in ADAM and MACSS.
- Participate in industry and community activities and organizations.
Technical Expertise:
- Possess entry-level knowledge and basic understanding of the distribution electrical system and its components.
- Gain a basic understanding of electrical units including kW, kWh and kVAR as they relate to billing, capacity, power factor correction, etc. Provide basic service reliability and power quality explanations to assigned customers.
- Enlist assistance of senior level associates, as needed.
- Gain familiarity of meter technologies and their applications.
- With guidance from supervision and senior level staff, coordinate complex, new and expanded electric service requests.
Financial Responsibility:
- Develop basic understanding of the Customer Information System. Develop a basic understanding of Terms and Conditions of Service as well as General Service tariffs, as approved by state regulatory commissions.
- Provide billing explanations and tariff analysis to meet the customer's needs.
- Participate in the credit and collection process and monitor customer delinquencies to reduce charged-off accounts and collect security deposits for assigned accounts, as needed.
- Gain ability to prepare and present simple contracts to ensure proper service and rate application for the customer and adequate return for the company.
- Actively participate in the sales and marketing function, as directed by the Company.
Energy Management:
- Demonstrate ability to educate assigned customers on the effective and economical use of electric energy, company programs, as well as, industry restructuring.
- Assist customers on the effective and economical use of electric energy, including energy management tariffs.
- Develop a good understanding of company's energy efficiency programs, products, and alternative energy options.
- Work closely with energy efficiency program managers and the implementation contractors, as available.
- Attend meetings, seminars, and webinars to enhance knowledge.
- Proactively meet with customers to promote company's energy efficiency programs.
- Participate in company-sponsored marketing opportunities at trade shows and community events.
Problem Solving and Initiative:
- Demonstrate ability to respond to customer inquiries, including but not limited to: power quality, quality of service, billing questions, etc.
- Assist CSARs by working excess high bill orders, as necessary.
- Develop good problem-solving skills, and work well with customers and other internal departments.
What We're Looking For:
- Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 2 years of customer service experience in a technical environment;
- Associate Degree in a study listed above, with at least 4 years of customer service experience in a technical environment;
- High school diploma or GED with a minimum of 6 years of customer service experience in a technical environment.
Required License(s)/Certification(s) are listed below: Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred.
Other Requirements:
- Must have strong proficiency in Microsoft Office Products.
- Must possess a valid Driver’s license.
Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time.
What You’ll Get:
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-005
Compensation Range:
$63,496.00 - $79,369.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Account Associate Job Roles in Indiana
See all 30+ Account Associate Jobs in Indiana
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Search Account Associate Jobs in IndianaAccount Associate Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for account associates in Indiana?
Indianapolis-based employers are the most active sponsors for account associate roles in Indiana. Companies in financial services, life sciences, and enterprise software, including Eli Lilly, Salesforce, and regional insurance firms, have filed Labor Condition Applications for client-facing and account management positions. Larger national employers with Indiana offices tend to have established immigration programs, making them more likely to sponsor than smaller regional firms.
Which visa types are most common for account associate roles in Indiana?
The H-1B visa is the most common visa category for account associates in Indiana, provided the role requires a bachelor's degree in a specific field such as business, finance, or marketing. Australians may qualify for the E-3 visa instead. Recent graduates on F-1 status can work through OPT or STEM OPT extension periods while pursuing sponsorship. The role must meet the specialty occupation standard for H-1B visa eligibility, which varies by employer and job description.
Which cities in Indiana have the most account associate sponsorship jobs?
Indianapolis accounts for the majority of account associate sponsorship activity in Indiana, driven by its concentration of corporate headquarters, financial institutions, and life sciences employers. Fort Wayne has a smaller but active market tied to healthcare and insurance sectors. South Bend and Bloomington see occasional openings, particularly from employers with ties to Notre Dame and Indiana University's graduate pipelines.
How to find account associate visa sponsorship jobs in Indiana?
Migrate Mate filters account associate jobs in Indiana specifically by visa sponsorship availability, so you're not sorting through listings from employers who won't support international candidates. Search by role and state to surface active openings from companies with a history of H-1B or E-3 visa filings for client-facing positions. Focusing on Indianapolis-based employers in life sciences, financial services, and enterprise technology gives you the strongest starting point in Indiana.
Are there state-specific considerations for account associates seeking sponsorship in Indiana?
Indiana does not have state-level work visa programs, so federal H-1B and E-3 rules apply uniformly. One practical consideration is that Indiana's employer base skews toward mid-size regional firms, which sometimes lack in-house immigration infrastructure compared to large multinationals. Candidates targeting sponsorship in Indiana benefit from prioritizing employers with documented LCA filings, which signals an active and experienced sponsorship process rather than a first-time effort.
What is the prevailing wage for sponsored account associate jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.