Account Associate Visa Sponsorship Jobs in Delaware
Delaware's account associate roles are concentrated in Wilmington, the state's financial and corporate hub, where major employers like JPMorgan Chase, Bank of America, and Barclays operate large client-facing teams. The state's dense concentration of Fortune 500 headquarters and financial services firms creates consistent demand for account associates, including candidates who require visa sponsorship.
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Get Access To All JobsINTRODUCTION
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
ROLE AND RESPONSIBILITIES
The Senior Associate of Account Operations will be responsible for providing exceptional customer service and support to our clients. Responsible for the processing of inquiries pertaining to existing accounts and loans submitted via letter, phone, email, or inter-departmental requests. Inquiries may be submitted by borrowers, cosigners, schools, lenders, or other bank departments to complete a process. Responsible for taking ownership of and researching, analyzing, verifying, reconciling, and performing appropriate account actions in a timely manner in accordance with established servicing and origination guidelines. The individual in this position is considered a subject matter expert in one or more processing functions and may be focused on one or more of the following activities: demographic updates, claims, enrollment processing, SCRA processing, status adjustments, repayment plans, letter requests and remediation efforts.
Provides leadership, functional guidance and training assistance to broader staff. Assist with scheduling work to ensures accurate coverage; monitors priority tasks and shifts escalated inquiries to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Makes recommendations to management to improve efficiency and effectiveness.
- Execute required transactions to complete account maintenance and satisfy customer requests.
- Assist with remediation efforts as needed.
- Perform timely and accurate follow-up on account inquiries.
- Accurately assess customer needs, gather information, research/resolve inquiries using some level of independent discretion to appropriately resolve issues.
- Complete all follow-up and accurately track all tasks within established quality and response timelines.
- Assist with monitoring staff work assignments and allocation resources as needed to meet established service levels.
- Review and respond to testing and monitoring results.
- Assist with Policytech document creation and updates.
- Represent Bank Processing in meetings and on projects, specifically in support of the Agile process.
- Assist with business area New Hire Education classes and cross training of staff.
- Conduct quality reviews of staff work and provide coaching and feedback.
- Prepare standard team reports.
- Assist with staff development by working with management to identify individual performance needs, develop performance improvement plan and execution.
- Work with management to identify enhancements to processes and procedures, makes recommendation for changes.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
BASIC QUALIFICATIONS
- Strong customer service skills, with the ability to establish and maintain strong relationships with clients.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders at all levels.
- Strong analytical and problem-solving skills.
- Knowledge of industry trends, best practices, and regulations.
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 3 years of experience in customer service or account management, preferably in a technology or services industry.
The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling your best helps you do your best:
Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements.
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
INTRODUCTION
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
ROLE AND RESPONSIBILITIES
The Senior Associate of Account Operations will be responsible for providing exceptional customer service and support to our clients. Responsible for the processing of inquiries pertaining to existing accounts and loans submitted via letter, phone, email, or inter-departmental requests. Inquiries may be submitted by borrowers, cosigners, schools, lenders, or other bank departments to complete a process. Responsible for taking ownership of and researching, analyzing, verifying, reconciling, and performing appropriate account actions in a timely manner in accordance with established servicing and origination guidelines. The individual in this position is considered a subject matter expert in one or more processing functions and may be focused on one or more of the following activities: demographic updates, claims, enrollment processing, SCRA processing, status adjustments, repayment plans, letter requests and remediation efforts.
Provides leadership, functional guidance and training assistance to broader staff. Assist with scheduling work to ensures accurate coverage; monitors priority tasks and shifts escalated inquiries to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Makes recommendations to management to improve efficiency and effectiveness.
- Execute required transactions to complete account maintenance and satisfy customer requests.
- Assist with remediation efforts as needed.
- Perform timely and accurate follow-up on account inquiries.
- Accurately assess customer needs, gather information, research/resolve inquiries using some level of independent discretion to appropriately resolve issues.
- Complete all follow-up and accurately track all tasks within established quality and response timelines.
- Assist with monitoring staff work assignments and allocation resources as needed to meet established service levels.
- Review and respond to testing and monitoring results.
- Assist with Policytech document creation and updates.
- Represent Bank Processing in meetings and on projects, specifically in support of the Agile process.
- Assist with business area New Hire Education classes and cross training of staff.
- Conduct quality reviews of staff work and provide coaching and feedback.
- Prepare standard team reports.
- Assist with staff development by working with management to identify individual performance needs, develop performance improvement plan and execution.
- Work with management to identify enhancements to processes and procedures, makes recommendation for changes.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
BASIC QUALIFICATIONS
- Strong customer service skills, with the ability to establish and maintain strong relationships with clients.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders at all levels.
- Strong analytical and problem-solving skills.
- Knowledge of industry trends, best practices, and regulations.
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 3 years of experience in customer service or account management, preferably in a technology or services industry.
The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling your best helps you do your best:
Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements.
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Account Associate Job Roles in Delaware
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Search Account Associate Jobs in DelawareAccount Associate Jobs in Delaware: Frequently Asked Questions
Which companies sponsor visas for account associates in Delaware?
Financial services firms headquartered or with major operations in Wilmington are the most active sponsors for account associate roles in Delaware. JPMorgan Chase, Bank of America, Citibank, and Barclays have all filed H-1B visa petitions for client-facing and account management positions in the state. Larger corporations with Delaware registered offices, particularly in banking and insurance, tend to have established immigration support infrastructure compared to smaller firms.
Which visa types are most common for account associate roles in Delaware?
The H-1B is the most common visa category for account associates in Delaware, particularly for roles requiring a bachelor's degree in finance, business, or a related field. Australian nationals may qualify for the E-3 visa, and Canadian and Mexican professionals may be eligible under TN visa status in business or economics categories. Eligibility depends on how the employer defines the role and its degree requirements.
Which cities in Delaware have the most account associate sponsorship jobs?
Wilmington accounts for the overwhelming majority of account associate sponsorship opportunities in Delaware. As the state's financial center, it hosts major bank processing operations, credit card divisions, and corporate headquarters. Newark, home to the University of Delaware, has a smaller but growing presence of employers hiring for account-related roles. Outside these two cities, opportunities are significantly more limited.
How to find account associate visa sponsorship jobs in Delaware?
Migrate Mate filters account associate jobs in Delaware specifically to employers that have sponsored work visas, saving you the step of vetting each company manually. Because Delaware's sponsoring employers are concentrated in Wilmington's financial sector, using Migrate Mate to narrow by role and state helps surface the most relevant opportunities quickly. Setting up alerts for account associate roles in Delaware ensures you see new postings as they appear.
Are there state-specific considerations for account associates seeking sponsorship in Delaware?
Delaware's financial services concentration means prevailing wage requirements for account associate roles are benchmarked against Wilmington-area market rates, which reflect a competitive mid-Atlantic compensation market. The University of Delaware and Wilmington University both produce graduates who enter account management pipelines, so employers in the state are accustomed to recruiting internationally. Roles within bank compliance or credit divisions may require additional licensing, which can affect sponsorship timelines.
What is the prevailing wage for sponsored account associate jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.